I had a great experience getting my windshield replaced on my Audi Q7. I had originally received a quote to pay with cash from the Safelite website, but then I called my insurance and they set up the appointment for me. When I went in, the cost Safelite told me was over $100 greater than the cash quote I got, and since both were under my deductible I was paying 100% out of pocket either way. They changed the job over to the much cheaper cash quote for me, did the work in about an hour and 45 minutes, cleaned all the windows, and vacuumed the front carpets. Make sure you check the difference between cash and insurance quotes! The windshield was not OEM, but it was made by the same company that provides OEM windshields to both Audi and Mercedes. read more

Safelite fixed a chip in my windshield a few years ago and I wasn't happy with repair as soon as it was done. I saw a feather crack on the crack that they repaired. He said that they guarantee their work. He said that they would pay $60 on new windshield if it cracks. It didn't take long until it cracked. I had Safelite put in a new windshield for me and then they didn't give me the $60 that he guaranteed if windshield repair cracked. Don't do business with this company as they are very crooked and don't fix shit right. I am missing a cover for my driver's side wiper arm that they broke and is missing. I thought I would give them a second chance but will be done doing business with them for life. read more

Buyer beware! Our windshield installation appointment was rescheduled, safety systems were incorrectly calibrated, tried twice to get a chip repaired without success, and received horrible inconsistent customer service. If that is what you are seeking, give them a call, otherwise, you might consider any other auto glass shop in the area. Honestly Safelite, it doesn't get much worse than this! read more

Booked windshield replacement. Waited for tech from 1-5PM. Called when no one showed only to learn my appointment had been "unscheduled" due to tech not showing for work today. Reportedly tried to call my cell which was by my side all day with full signal and working fine. Wasted a full vacation day. Customer service rep was pleasant. Very disappointing experience. read more

They did a good job and last time I had a windshield to do, they also analyzed a problem I was having with the water tubes near my moon roof. Super helpful read more

Great service willing to work with you, friendly and professional. Not to mention reasonable prices and short turnaround in getting the glass you need. read more

I was coming through the Billings area. I had intended to have Safelite replace my windshield. But, contacting their local office proved impossible. Every number, even the local number, given to me by the national call center, went back to the call center. And, I know from experience that trying to find an in stock windshield and schedule timely installation for my semi needs to be done through the location that I am going to be using. It proved very easy to contact Speedy Glass. Late Monday afternoon I confirmed that they did have the windshield in stock, and set an appointment. First thing Tuesday morning two techs from Speedy Glass were at the truckstop to meet me. Windshield was replaced in about 15 minutes. GREAT PEOPLE, GREAT SERVICE! Safelite has lost a customer. One who replaces aptleast one or two windshields a year. read more

Easy to work with in a convenient location! We were able to schedule everything online with not much wait time for an appointment.

Very quick turnaround time.Conveniently located on Main Street in the heights.Friendly staff.clean office.coffee and snacks provided for customers.tv in lobby.took time to explain everything I asked about.Didn't feel like a number.Nice atmosphere!down to earth service.will go back again in the future. read more

Safelite AutoGlass - Auto Glass Services Near Me - Billings, Montana

They only take online orders. Absolutely no help over the phone to get a quote or make an Appointment. I could only imagine what I would have to go through to get a warranty repair. read more

They did a pretty half-assed job of replacing my windshield. Seemed fine until I drove on the freeway. It isn't sealed properly and makes so much noise I can't hear myself think let alone listen to music or answer a phone call. I know it is going to be a huge pain in the ass to have it fixed. I want my $250 back. read more

We got a chip that turned into a crack in the middle of a road trip to move from Kansas to Alaska. Being on a time crunch we stopped at Safelite for help. Unfortunately they didn't have our windshield in stock but the awesome technician pointed us in the direction of a local shop that did. Extremely pleased with that kind of service and recommend Safelite for lunch your auto glass needs! read more

Very timely and courteous chip repair. Reasonable charge since State Farm doesn't cover this anymore and we have full comprehensive coverage. read more

I would like to thank Ethan for a superb, meticulous and trustworthy job he did when replacing my Toyota 4Runner windshield. He at first asked to arrive early, but when a prior appointment kept him busy and contained, he knew he would be late. He never faltered with his customer service, and made sure everything was perfect. Thank you Ethan for your hard work. I would trust him again with my vehicles. read more

Great service, pleasant staff...accommodated my large motor home....did a great job repairing a nickle-size chip in the windshield. Got me in and out in less than 30 minutes! Couldn't be more pleased!!! read more

Apparently when you make an appointment online for technician arrival between 8am-12pm, Safelite management does not consider this an appointment. The technician that called me telling me he would arrive in the afternoon was very polite. His manager blamed me for not including in notes that I needed an 8-12 time. Duh, I made the appointment for 8-12! I would have rescheduled if the manager had indicated that he cared about the schedule issue at all but he really didn't so I will just take my business elsewhere. read more

AMAZING! I thought I needed a new windshield (next year) when I got this rock chip that was roughly the size of a 50-cent piece. They did tell me right off the bat that during fills there is a chance that the windshield could crack further. And I understood completely. They were able to fill the rock chip and make it less noticeable. They were up front about the rock chip not being completely gone because of the size and the possibility of cracking my windshield further. Very honest people great work read more

Thanks to Joe for making an unfortunate event easy. From the time my appointment was set up to competition Joe made the whole process painless. He kept in contact with me and even moved my appointment up by 4 hours. He took care to remove and replace everything on my windshield. Excellent workmanship and superb customer service. Would highly recommend this shop. read more

Not only were they the only ones in town that could get my windshield in stock in under 2 weeks but it only took 1 day and then they even took me in a couple hours before my appointment because they had the room and I was in a rush to continue my travel across country. On top of that they were extremely polite and wonderful to talk to making the installation time fly by read more

My back windshield had an attempted break in but lucky the tint helped the completely shattered windshield stay together. Safelite helped me in a very timely matter, but unfortunately my 600 back windshield replacement doesn't include putting my back windshield on properly. Prior to my appointment the back windshield wiper was in place and functional, but after my appointment it has been hanging below the windshield. I have attempted to fix it myself but I don't have the equipment. It doesn't seem right for my car to have a problem after getting fixed that it didn't before. read more

I had my windshield and the side trim replaced in Arizona 4/5/2021 05000-21367 and am now in Central Montana near Lewistown and 100 miles from the nearest Safelite. The trim that runs along the side of the windshield on the driver's side blew off while I was driving unnoticed at the time, so it is lost. Safelite had replaced the trim and the clips with the windshield. In looking at the clips I saw that they had been damaged, probably at install. Suspecting that trim might be hard to get from the dealer, I discovered that it is backordered. I can make an appointment and drive to Billings to hear the bad news from safelite, then drive home, then return when the trim is available...if I have not returned to Arizona....or I could talk to a live person and make this efficient for everyone. Not gonna happen with Safelite. There is no way to talk to a live person! This kind of operation is incredibly frustrating and makes a warranty repair really, really expensive and difficult. Any other repair shop would have been better! Safelite, you need to fix this! read more

This is the 3rd dealing I've had with this branch at safelite and each dealing had been amazing. The staff does an amazing job at customer service. I would recommend these guys to everyone. Two dealings have been with insurance and one has been out of pocket and I have never felt taken advantage of. I have had a windshield replaced, two side windows and now a chip repair. I won't go anywhere else as long as I'm in Billings read more

When you're 700 miles from home and your rearview mirror falls off, you need it fixed fast. Thank you so much for the quick fix and for not even charging! read more

My insurance company made the appointment for me. The shop is 6 blocks from my house so conveniently located. I was in and out in 20 minutes. I am very pleased with my rock chip repair. Employees were fast, efficient, and professional. read more

Great customer service. Courteous, professional, and efficient. Prompt! Took our BMW upon our arrival. They were done within 1.5 hours - long enough for us to have a nice lunch. Should we need a new windshield again - we will be return customers! Highly recommend. read more

Fantastic. They helped us on our cross country trip. Excellent customer service. The 800 number contact was great setting up the appointment and confirming via email. Top notch. Thank you YELP. read more

The Billings, MT Safelite was just wonderful...prompt, fantastic work...follow up was superb and the manager even called me to make sure everything was right! The place for auto glass replacement read more