I came down here to replace a windshield that developed a crack on the left side from a flying pebble while I was driving down the Seward Highway a few months back before the snow hit. This location is at the Aurora Village Center next to Carrs on W. Northern Lights Blvd. opposite the Panda Express. The windshield crack was gradually growing as the weather got colder. I decided not to take chance and set up an appointment to replace it using my car insurance. I had around $1100.00 for my deductible which brought the replacement cost down to $486.00. I'm not a fan of vehicle repair costs, but this was something that needed to be done especially with the brutal winter weather we have been experiencing. The employee at the front desk was very friendly and professional. He quoted me a wait time of 45 minutes to an hour. I opted to stay in their waiting area by the front and honestly it didn't feel long. It appeared all of the employees brought their families in today for a company potluck. The mood from everyone was happy and festive with a lot of the children's employees running around and having a fun time. I enjoyed my surroundings and the front desk employee was generous enough to offer some fresh-baked cookies laid out on a tray after the potluck was done. I was appreciative and grateful for the family-friendly atmosphere. It felt very comfortable and relaxing while waiting. The technicians working on my windshield did a great job and I was able to watch them do their work from a large window looking into the repair shop. The completed work took less than an hour and they drove it up to the entrance next to where I was sitting and said I was good to go. The employee at the front desk advised me not to wash the car for a couple of days for the windshield to settle in securely. So thankful to have a great experience to start off the new year. read more

Safelite AutoGlass - Outside view. It looks amazing. - Auto Glass Services Near Me - Anchorage, Alaska

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I had a chip repaired here and the service was SUPERB ! Greeted by a kind smiling face - Trey. Great personality, friendly, professional and helpful. I received a call from Matt about the wiper blades I purchased but didn't quite understand until we met with him. Great guy! Another friendly smiling face. Service was AWESOME ! read more

Nice front staff but overall believe that the quality and skill of the technicians is quite poor. Also typical corporate bologna with failure to recognize poor work and terms of the warranty. I had my windshield replaced after a chip and crack. 3 weeks after replacement, no new chips or trauma, and the first cold snap and the glass cracked along the entire length of the bottom seal. They claim it was caused by impact stroke with no means of recompense. Hooray "corporate America" and "high quality" work. Would never go here again. Take your claims elsewhere if able. read more

Customer service person, ACTUALLY they were ordered and new ones were put on. The ISSUE, Is that whoever did my windshield the first time, ONLY took my word that the scratching was caused by glass shards. That was MY ASSESSMENT, Because of the multiple cracks and chips. The issue was a lack of thoroughness, and checking the wipers and wiper arms the 1ST TIME. And this would have been prevented. The best thing this company could do is: take responsibility, eat the cost, and add it to the training/ check list. THATS how you keep customers. read more

I always hate to have to leave a negative review, but unfortunately my experience (or lack of experience) with Safelite I fear warrants one. Back in late January, somebody shattered my passenger side window in an attempt to break into my car. My insurance is partnered with Safelite so I called them to arrange getting it fixed, scheduled an appointment, no issues there. Immediately I got a call from somebody telling me they would need to order my window, and rescheduled my appointment for when she said my window would be here. The night before my appointment I get a notification that Safelite has cancelled my appointment, with no information as to why. I tried calling, to no success, and finally had to call the national number to reach someone for information, as apparently the local stores don't have phone lines accessible to the public (which I find insane, why am I having to go through a middle man to have them ask you about my car?). After calling and sitting on hold with the national line multiple times, I finally got a half answer from someone- they had gotten my window, but it had arrived damaged, so they would have to reorder it. Ok, great, but when were you going to tell ME that? I was told it would be another week to two weeks, but that they would make sure my window was ordered and ready. Flash forward three weeks, no contact, no updates, nothing. I called the national line again, and was told that they may not have even ordered my window, and that if they had, nobody had checked the order status since placing it, so they had no clue where it was. I was told the parts warehouse manager would call me that same day, to figure out what the issue was getting the single piece of glass for my car. Guess who I'm still waiting to hear from? I have an appointment now elsewhere to get my car fixed, after dealing with horrible communication and vague info for 2 months at this point. The two stars I'm giving are ONLY because the customer care team I spoke to over the phone was very apologetic and kind. read more

Safelite billed me twice for the same service and when I tried to call the local number, I cannot reach a real person. The automated answering machine does not have an option to speak with a representative or local person. This is a very frustrating and poor business practice. Unfortunately, my auto insurance uses Safelite for all glass claims. read more

Very disappointed--I arrived at 4:02pm for a 4:00pm appointment and was refused service because I was literally 2 MINUTES lates for my appointment. My bad, but really?! read more

Best way to get your AutoGlass replays I really love the easy and fast way they fix mi windshield.

Best service I've ever received for anything car-related. And some of the best service I've ever received. In Alaska, having a busted-ass windshield starts as a right-of-passage, and then quickly becomes a way of life. There is just too much damn gravel up here! Gravel on the roads to act like a crampon for your tires in the winter, then long gravel roads to get to remote Alaska destinations in the summer! I've been driving with a monster crack for well over a year. I dread the price to get it replaced, I dreaded getting it replaced and immediately getting blasted with gravel again. Finally I bit the bullet. I priced it out on Safelite's website and...it was almost a THOUSAND dollars. :( This was without insurance, because I was I pretty sure my insurance wouldn't cover the windshield outside of the standard $500 deductible. Why file a claim to pay $500 anyway? But, upon seeing nearing 1k, I figured, "Why not?" I went to my insurance website and...it was only going to set me back $50, and Safelite was going to come to my work and do the job? What?! I have Geico, and I had no idea my policy included this. I suggest you check yours. Hell, it might be worth factoring in windshield coverage next time you're shopping for insurance! I scheduled an appointment through Geico, and Safeway contacted me soon after. I couldn't get an appointment for a few weeks but, they told me the windshield should be there on Monday and to give them a call and see if they can move the appointment up. I did, and they did! Their communication was strong and effortless. I got a text message (complete with photo) when my tech, Kyle, was on his way. Kyle showed up and was super friendly and explained everything well. In a few hours, I had a brand-new windshield! The whole process was frictionless and easy, I was bowled over. Now I can finally get back to being anxious for when the next gravel-missile is going to detonate on my brand new windshield! Thank you Safelite and thank you Kyle! (oh, and Geico too!) read more

The first replacement windshield was warped. When I took it in to have the windshield fixed, they broke my mirror cover, which now dangles from the ceiling and impacts visibility. When I asked them to fix the cover, they glued it rather than replacing it causing further damage to it. I have now been dealing with this problem for over 2 months. They claimed to order the part, but it disappeared and there has been zero communication. Clearly disinterested in fixing a problem that they created. The automated phone system never leads to the store or a real person, which means I have to go in person every time only for them to have no solution. Shop local instead. read more

Service Technician David 6591-927 opened my hood and did not close it all the way- it was barely latched. It could have caused an accident. I had to pull over on the highway to close it. This same technician got greasy handprints and black dust all over the dash and did not clean it up. Do not recommend. read more

My windshield needed replacing badly. Damage was done by rocks thrown at my shield mostly durning the winter. I called safelight to come out to my home to replace may cars windshield. Travis Blocker sent out this young person that was very knowledgeable of her work. As I watched her work I asked her a lot of questions, she didn't seemed bothered by. I learned a lot about how to put a windshield in. I with I could remember her name I would highly recommend her and give her a Plus, Plus for her work. Ms. Treadway read more

The man who came out did a great service for my window repair. The quality was great it was snowing and he just carried on with his work, the repair was completed and he was very polite and informative. Great job will use Safelite Auto Glass for future needs. Thank you read more

I advise anyone to take photos of your vehicle before dropping it off to this store, their quality of work is questionable. The hood of my car was absolutely fine as you can tell from the photos; when I pick it up - I noticed that the hood of my car was no longer sitting right and there was a dent on the hood that were not there before. They refused to acknowledge that it was their doing and that the damage was there beforehand, and it wasn't. Stay clear from this place. read more

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Any time I have used them the ability to reach someone is incredibly inconsistent. If you call the listed numbers(they look local) it redirects you to a dysfunctional corporate robo answering service that will ultimately hang up on you........going with the local guy that picks up the phone and communicates. The completed product is good, you just have to wade through it to get to someone. read more

Worst customer service ever. I was on the phone with a rep scheduling an appointment when the call was disconnected. I tried to call back but kept getting the message that "all appointments are now being scheduled online" of course this happened After I took the time to give her all my information. She never even tried to call back. Looks like I'll be taking my business where they know how to properly treat their customers read more

Henry was my technician and I have to say that he was ten star all they way!. He kept in contact with me before he came, I was lat4e in getting up as the schedule was at 8-12. He was Johnny on the spot at 8, but let me get up and make myself a cup of coffee before he showed up. He said that it would take about an hour and a half to complete the job. He changed out the windshield on a Dodge Ram 1500. It was a perfect job. No leaks and he took care of it as if it were his own. I used to run a windshield shop when I was younger. Would have loved to have Henry as an employee. If you are thinking about getting any autoglass changed, I suggest going with Safelite. Maybe you will be as lucky as I was and get Henry. read more

Brought in my sons Toyota FJ Cruiser because had a door accident and busted the door glass. There was a dent on the door and had technician take a look at the door to make sure that the window glass will not be affected. He confirmed after looking at it and gave I them the permission to proceed. Very friendly girl on the phone and at the shop assured us that if technician thought there would be an issue he would definitely recommend not putting the glass in. Had the unit installed and after a couple of days, then next thing the glass shattered during a cold spell. I has my son take it back to the shop they I called told the girl that their technician said it was ok, but looks like the door dent interfered with the glass. She agreed but said she would have to check with technician and that it should be under warranty. She called me back and said that they wouldn't be able to warranty the glass because the door dent needs fixing. I asked her if I took the door to get it fixed would they cover the warranty for a new glass? She said unfortunately no and recommended some dent repair company. I asked to speak with manager. I explained to the manager the situation again. He said he was sorry but that they couldn't warranty it because of the dent in the door. But I said I wouldn't have done the glass if his technician wouldn't have said that it was ok. Then I said if I took it and get the door fixed or I pound out the door and bring it back would they warranty the glass? He said no. Terrible customer service, technician over promised and did not deliver. I would not use this shop again! Go to Speedy Glass. read more

Living in Anchorage, AK in the winters, I'm constantly getting dings and chips in my windshield. Thanks to having "preventative maintenance" through my car insurance, I'm able to get these minor dings and chips filled in with Safelight, for free. I have also gotten a new windshield replaced and paid out of pocket. The cost of a new windshield is affordable and the customer services and technicians are super friendly and professional. Thank you Safelight! read more

Call a local number I expect to get a local person. You are advised to "save time" go on-line. Go through all the steps to finally get a quote of 124$ plus a 20$ mobile service. Ok Get to the end to find price changed to $155.00?? What for ?? Next step: price breakdown - charge is for equipment..?? What? This is their business and shouldn't equipment be included in the price to repair?? Called LOCAL competitor instead. Got a real person that had me scheduled and off the phone within one minute. No hold time no menu just prompt professional service. Oh! And only $75.00! read more

Rock chips no longer visible. Perfect job! Quick service! Would definitely recommend

Hard to beat these people for service and reliability. They do what they say and that means a lot these days. Friendly, efficient, high quality. I can't imagine using any other glass company for a new windshield. read more

The guys at the Northern lights location are always friendly and professional. They get you in and out on time and clearly explain all processes. read more

They showed up on time, and gave me a call prior to heading over to confirm I was home and available. He was quick, and cleaned up afterwards even though my car wasn't clean, and it was starting to rain out. read more

Great quality and service! I've had two windshields replaced for two different vehicles with the same technician. He was very professional, on time, and finished the job in a timely manner (within an hour). Also, it's worth the money to have a technician come to you. read more

Great customer service! Had a broken door glass and windshield that needed to be replaced and they fixed both the next business day. Also filled a chip that happened in the windshield on the way home free of charge. They also gave me a ride from the shop to my office in one of their service vans instead of making me pay for a cab. I'll be back again if needed. read more

Yeah, so about that earlier review...sure, the service as prompt and did a good job. Billing department sucks! Called 800 number to pay my invoice. it was for 49.95 for fixing the chip. Cool, only to find out it actually cost me 461.89. Yes, they charged my card 461.89. Been on phone with billing and credit department for 2 fricken days now trying to get that credited back to my account. In the mean time, all my ACH payment went though and I have little to nothing until I get paid next week. Guess we aren't going to the State Fair family :( Thanks Safelite for messing up my bank account and ruining our weekend. read more

Called yesterday to inquire about an appointment for a chip repair. Was told that I did not need an appointment for a chip repair. Drove to the store today. Need aid appointment for a chip repair because Alaska is special. Evidently the local business cannot inform the call center in the lower 48 not to do this. Lost my business for life. Go local avoid the franchises. read more

This is the second time that Joy has come and fixed my windshield (in less than 6 months) and she is super thorough and quick. The first time she came to my aid, she impressed me with her dedication to each mark on my windshield repair. This second time she completed it in less than an hour! What I enjoy the most about her work is that you cannot even find where the crack marks are! Its like she wiped them away! She is very friendly, down to earth, and professional all at the same time. She lives up to her name, Joy, because that is what she makes me feel when I meet her. I would recommend your services again and again if the staff are as professional and well trained as Joy is. If your company is as friendly and thorough in your work as Joy was, there is no doubt to go to you for all services. You made it convenient for me while I was at work to come to me and take care of my needs. You provided such an excellent employee to repair my windshield. Thank you! Thank you Joy for being such an amazing person, and a true professional. God bless, and Merry Christmas! read more

Safelite employees were courteous and professional. What's amazing and convenient is that they worked around my schedule and came to my work to install the new windshield. Great product and great service. read more

So I came here to have a chip repaired after stupid Cascade Auto Glass tech guy denied me service based on his line of sight b.s. I called and had a reservation in no time. Drove over and my car was promptly pulled into the bay. The guy helping me described the process thoroughly and addressed any issues. The chip is gone with the barest trace of a crack. They fill the crack with gel and pressurize it. 100% guarantee, and if the crack spreads the $60 fix will go towards a windshield replacement. Now get this, they even vaccuumed the front seat, and gave me window cleaner with paper towels as a parting gift. Holla! So I will tell all my friends how awesome this place is and how crappy Cascade is. Big day! read more

My mobile service Tech, Chris, was awesome. He called when he was on his way. I met him at my car to unlock lock it. I work at Providence so I thought he might have trouble finding me, but he did not. It just just shy of 90 minutes. He called me when he was done. He vacuumed out my front two floor boards and washed all my windows. My experience was great. If I need to replace my windshield again, I know who I am calling. read more

Great job! Great quality, efficiency, and price (insurance deductible, or not). They came with the right part, and put my windshield in while I was at work. He was done so fast, I didn't even notice the time pass. They even installed a much-needed set of wipers for just a bit more. It was very convenient and painless. They even came the day after I scheduled it! read more

Went and had a windshield installed on my 67 ford truck. It's a particularly difficult window to install. Joe the manager had no issue taking on the challenge. I left the shop and it ended up leaking water. I took it back a week later and he literally dropped what he was doing to fix it right away. Not only that I got a rock chip the same day I purchased the window and he fixed that too. All within an hour or less. Super nice staff. read more

Safelite AutoGlass - This is the window from safelite - Auto Glass Services Near Me - Anchorage, Alaska

Wonderful staffs. Such professional service they have to offer. Every auto service should follow Safelite's example. The customer service was willing to work out a reasonable deal, rather than charging its customer an arm and a leg, for a replacement car door window. I would go back again! Highly recommend. read more

I used Safelite to replace a side window in my old 1999 GMC pickup. They were able to do the job at my office in the parking lot while I worked upstairs. The repair technician, Chris, contacted me just before coming over, which enabled him to be sure he was equipped with the correct window. Safelite had the correct window available, even for this older model. The job was done flawlessly and efficiently. The final bill was even less than their additional estimate, which was already substantially less than competitors. Very pleased and would use them again. read more

This is the second time I have used them. It's so easy and fast. Added bonus...vacuuming out the car!

this place is phenomenal !!!!!! amazing customer service and a outstanding job done on my window replacement !!!!

Avoid this place took my car to have my windshield replaced - my car was returned to me with black markings all over the inside - they denied they made the mess and the manager was very rude. This business lacks professionalism and customer service! read more

I had my windshield replaced today. What a positive experience! Friendly folks, very professional, quick and did a terrific job. I waited while the work was done. The facility is clean, and the waiting room is comfortable, with complimentary coffee (good coffee) and snacks. The price was the very best in town after I called around and I highly recommend. read more