The Jefferson NE location was where I took 2 of my cars in one week for glass replacement. The front office & service techs were kind, attentive, and helpful. The work was professionally done and they explained it all to me beforehand and afterward. The price seemed fair for what they did for my 2 old cars. My 2005 had a shattered back window (a thrown rock). The tiny pebbles of glass were everywhere inside the car & it took the extra time to vacuum all of the shards. The 1994 car had a heat crack/expansion of a small round 3/4-inch, 20-year-old crack. It grew into a 2 feet front windshield crack. Again, they were kind about my old clunker, even calling it classic and being support of my completely paid-for-old workhorse. I spent several hours over 2 days with the 2 cars in their waiting room (doing my "day job"). Their waiting room is exceptionally air-conditioned and a good place to write notes, read or work on my laptop. The price seemed fair, I paid out-of-pocket, and I would recommend them to a friend. (I would not mind having another window replaced so I can feel like a queen again -- driving away in a car with completely clean windows and nicely vacuum floorboards!) read more

If I could give 0 stars I would. They broke my camera mount and taped it back on. They were no shows for 3 appointments after that. Shame on me for giving them so many chances.They never answered their phone. If I had a Time Machine I would go back and go with another company. Please take my advice and go with another company. They will ruin your car. read more

Terrible customer service. They don't answer phone calls, broke clip on the windshield camera of my 2023 Kona and made the car unsafe to drive. They were no show for 3 appointments. Stay away and you will be much better off. read more

Stopped in for a back window replacement after some losers broken into my car in the crime loving city, and honestly after having my morning start off with a disaster the team at safelite was able to get me back on the road in no time. The window looks great and it's been a few months since the work was done and I haven't had a single issue with it. I think they do a great job and the cost is worth the hassle that can come from using other places in town which I've unfortunately had to experience but I would absolutely recommend Safelite every time! read more

They were recommended by our insurance company, and if I could give them zero stars I would! They were good about texting when the appointment was set, when they ordered the glass, and then gave us a five hour window of when they would show up so my husband had to take half a day off work and then they never showed up and never communicated! I'll never use. Safelie! read more

Scammers , thieves, frauds First they gave a quote for $93 and than they changed the price to $258 including disposal fee lol what a joke and scammer read more

Safelite did a windshield on my wife's car and broke the camera, they scheduled an appointment to repair it and when our insurance denied their claim they no call no showed and it's almost been a year and they will not answer or call like the customer service said they will. Our district manager I guess is Jason and he was supposed to call me multiple times. I went into their Albuquerque Jefferson location this morning to see if I could get any progress and the assistant office manager Dane swore he would look into it and get back to me by end of day and guess what.... No call. I'll be going into their office more often. I told my wife to use safelite because I didn't want to deal with anything. Jokes on me. If you have the chance to use a local company I'd highly recommend it because you have a better chance of getting ahold of a persons, safelite is fully automated and they will disconnect you. read more

I went online and was quoted $596 for a quarter glass replacement (that included a $50 promo discount). I called a few other places that all quoted way lower prices. Lowest I found was at $365 plus taxes. When I called and spoke with an agent to see if they price matched competitors. She said she'd try. When I told her, she said she couldn't get anywhere near $365. I said okay. Then I asked about the $40 recycle fee and if that could get removed as all the glass is gone (nothing to recycle). Her response, "we did give you $50 off already to help cover that fee". How does that make any sense. If I were you... call around and go elsewhere. Just my two cents. read more

dropped a windshield on my truck and also broke my driver window and my car did not get a windshield so I dont recommend this place

This business has the most professional people working there that I have ever met. I am looking forward to having future business with this company. I noticed that my headliner was drooping and they immediately jumped and made the great decision on fixing it and they did a great job thank you very much to all of you. We will be back. read more

The worst service I had ever!!! Damaged my vehicle and the worst installation ever!!! Appointment was on 6/9(Friday), got the call and I ask to confirm if the have right parts,they didn't, theck told me that it will finish work next day(Saturday), I am ok due I am not in rush. Not recive a call 6/12(Monday), I call Tuesday(6/13) and the hasn't finished the work and told me the next available appointment day is on the 6/21to complete the work.. That was the last straw!!! Then after I got piss off with them they told me the can do it on 6/15. Long story short they are the worst of the worst!!! read more

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I had my windshield replacement scheduled at the end of August. Go figure they give you a two hour window. The tech called me about 5 minutes before the end of that window to let me know he was running late. It was an additional 30-40 minutes before he finally arrived. He was quick and the installation has so far been great. We also ordered the rain protection which the tech said he couldn't do since he didn't have the spray or whatever with him. He said it would be refunded in 5-7 business days. Well, no refund. Our receipt even says we would get a refund of $48.41. I called to check on the refund. They had the manager call me back and he said he would take care of it and our refund should be sent in 5-7 business days. Still nothing! I've talked to corporate and these people want to send me a check but not including the tax they charged us. I'm not even sure that's legal. May have been a few dollars but still could be tax fraud if they do it others. Here we are in October and still no refund. We won't be going to this business again. read more

Scheduled a windshield replacement. Had a 4 1/2 hr window for them to arrive and replace windshield. They never arrived, never contacted me. Just didn't show up. Called 800#, they couldn't reach manager or technician to find out why they didn't kept the appointment. Wasted 4 hrs waiting. read more

At first I was told that my appointment I had waited a month for needed to be rescheduled because they did not have my windshield in stock. But the staff here kept calling around and finally tracked down a windshield for my 2023 Nissan Rogue! That was awesome, thanks guys!!! read more

To add to my review, a Safelite customer service representative telephoned me and left a voicemail. The Safelite representative said my complaint has been "escalated" to the store manager and district manager. I haven't head anything further. Also, I attempted to post my review on the Safelite website. Safelite hasn't posted it. Safelite's website shows an 4.5 star rating allegedly based on customer reviews. Obviously Safelite screens out and refuses to post certain reviews. read more

Worst customer service experience I have ever had! Do not use Safelite! They lied about the type of glass they would use and then would not address the issue. The installation was poor and I had to take it somewhere else to get it fixed. And forget about reaching someone in customer service who can actually help you. read more

We are traveling and had our windshield break yesterday. Called safelite auto glass, made an appointment in Albuquerque at 9 am.Thursday 06-06-24. We had Josh Gallegos. He had it replaced in under 2 hours. My rear view mirror was very loose and he tightened it.... Highly recommend them... read more

if I could give them zero stars I would they suck I ordered a window from them they said I had to wait a week. When my appointment day came they called saying that the window came cracked. do know I'm shit out of luck done waste your time with these idoits. read more

Had a shattered side window on a two door car. Made appointment with these guys, earliest one was ten days out. I booked it but continued to look for something sooner. Every other place said two weeks so I figured ten days was better. Two days before my appointment they rescheduled me for another week out which made it later than the other places I called. If I had known it could have been done sooner elsewhere. The invoice showed a $40 glass recycling fee but they didn't take any glass to recycle since it was a shattered window, so they charged me for services not rendered and they keep ignoring my communication on the subject. I'm about to dispute the charge on my card since I'm not in the habit of giving away money for nothing. read more

My car was recently vandalized-it's a Kia. Someone knocked out the glass in the rear passenger window. My insurance website transferred me to Safelite for the repair. I was quoted $357. Not knowing better, I paid the fee to get scheduled. Thinking this was an obnoxious rate, I went back on that site from my phone. Lo and behold, I was quoted a fee of $197. Interesting. I went home and logged onto the site from my home computer. Same request. This time the fee was $212. I cancelled my original reservation. The site said due the cancellation there would be a "cancellation fee " and they kept $50. Under their terms and conditions, it says they can withhold money for "fees", but doesn't identify the amount they withhold. Please beware of their shifting fees. I am going to write to the upper management to get my "cancellation fee " refunded. read more

I brought in my Kia Telluride for a replacement on my front windshield got it back at the end of that day the cover to my camera came off went back and they asked if they could put tape he said its strong tape and if I have glue it will take a a while to have it set and it's best to put tape on it to stay well he was wrong about that, considering how much this vehicle is he could more effort into my suv and how much I am paying which is $500 to get it fixed I think more than tape he should of done better on top of that his communications was not good He should of said and Safelite said this well since you have a Kia Telluride it is best we order and replace it with a Kia Telluride windshield made for it and not one of our basic windshields we use on our customers they gave me a windshield that is not adaptable and not made for my vehicle because my cameras have to be balance now and with the correct windshield somewhere else Satellite refused to give me half my money back when my services were not complete and they took our money without making the customer happy and for us to come back again now we won't be taking our vehicles to any Satellite anymore knowing this is how they do business considering how much money they make and how many customers come in I don't think $500 to credit back to a unsatisfied customer would kill then now would it !!!! read more

They removed the retractable sunshade and threw it in the back seat. Turns out, they won't put it back once the new windshield is in place. Very frustrating and unexpected, as that hasn't been our experience in the past with other companies. Safelite is less than a mile from our house so we thought we'd try them out. First and last visit for certain. Lowest score possible, in part, due to the customer service chat with "Daniel E." whose immediate response was lazy and unhelpful......, "Sorry that happened. You'll need to call customer service." when I simply asked if that was a common practice at Safelite. He eventually answered my question after I pressed for a response to my basic question. read more

I wish I could give zero stars. I was traveling from NC to CA when my windshield was hit with a sheet of ice, this was in January of 2024. I booked an appointment at this location. I thought my car was fine, When I received my vehicle it was dark out so I didn't get to see all the adhesive glue all over my car. In Arizona, I started to notice that my rear mirror was shaking a lot. I remember that you have a ONE-YEAR warranty with Safelite to fix any issues after the car leaves the shop, it has to be under their doings. I ended up noticing my car had adhesive glue all over the paint so I booked an appointment with a local safelite in Los Angeles where I live and I let them know that the rear mirror was loose and that my car had an excessive amount of glue on the paint. The technician that came to my house explained to me that he was able to fix the rear mirror but couldn't get all the adhesive glue off, that it seemed like they kept putting their hands on the car when they were working on the windshield, they had glue on their gloves and smeared it all over. He said that Safelite should reach out to me after he lets them know. I had zero calls and I waited two weeks. I decided to call them and they ended up transferring the call to the manager of this location he apologized and I genuinely believed him that something was going to be done. He told me that he would give me his personal number and I could text him the photos of the vehicle. He would get back to me, guess what? absolutely nothing but silence. I've contacted customer service several times through email and phone calls. I've been told several times to take it in locally which I have and they told me that they aren't responsible even though they are all safelite. That I have to contact that manager and guess what? I'm here stuck still trying to speak to this man who's incompetent at his job and does not keep his word. He left me a voicemail once and apologized that he wasn't working the day that customer service reached out to him. NOT THIS MAN acting like I've left him a message once? DUDE I've BEEN TRYING SINCE APRIL, WE"RE IN OCTOBER NOW. At this point, you're just waiting for the year to reach so you can just tell me to fuck off because it does not cover anymore. read more

DONT USE SAFELITE! What a terrible experience. The lady at the front desk was extremely rude. They replaced my windshield and noticed that they completely covered my VIN. I then had to wait 3 days to go back. They made the adjustment, I then noticed a clip from my mirror wasn't installed, so I turned back and they installed it. When I got home I opened the hood to double check their quality, and noticed all of the clips holding the plastic base along the bottom of the windshield were all broken off and not replaced. I called them and they had me go back AGAIN. Now I noticed that the rubber gasket along the top isn't installed right and it's wavy. Never again am I using Safelite. I'm not going back. I'll just have someone else replace my windshield next time. Don't come here. read more

Safelite - Auto Glass Services Near Me - Albuquerque, New Mexico

I made an appt for windshield repair. They delayed the appt a week of so because they had to order the part, makes sense. After dropping the car off, taking my wife to work, returning to Safelite to drop off the keys they started to work. Only to find out they didn't order the right part and can't find the right one. I asked them to check the dealer. After another 3 hr trip to get the keys, go get the wife, return to the shop to get the car. The young lady at the front desk was on the phone. I can see a manager type man talking and joking with 2 other workers. None of them are motivated or willing to help the front desk, so I'm just standing there. The young lady finally returns my keys. There was no communication between the workers to the front desk. This vehicle was a no charge ticket. I walk out with my keys only to find the young lady running after me in the parking lot asking for payment! I call the dealership, they will have my part in 3 days. Never to return! read more

They did a great job fixing a chip in my windshield. Service was prompt, and the service tech was professional and delivered on time. So why only 3 stars? The emails. Starting about 20 seconds after an appointment is made and continuing until weeks after the service, you have to call them to beg them to PLEASE STOP EMAILING ME. How many survey's, can one company sent out? Don't harass your customers after they have used your service. read more

Came for a second rock chip repair through our insurance. Pretty easy to set up online and thankfully our insurance is good. Courteous staff, employee walked me through the process and explained everything, said there's a 1-2% chance the chip spreads, it was also very close to the edge. Unfortunately, I fell in that 1-2% and now have to replace the whole damn windshield. These new ones with the sensors and re-calibration are so expensive. Decided to hold off for now, gentleman kindly explained it's not necessarily a safety hazard to have a rock chip that has spread a bit as long as it is not in your line of vision - you could get pulled over if it is, but let's face it, APD doesn't have time to pull you over for that. I'd come back. read more

Great service from Safelite AutoGlass! They arrived at my office building on time and the work was accomplished quickly.

03/19: Have a crack, get a new windshield. My insurance company partners with Safelite so went there. We have lane departure warning, plus auto braking if we get too close so there is a front camera. We were directed to one particular location where they could recalibrate the camera. After installing the after-market windshield they recalibrated the camera. 06/19: Warning light on dash. Go to dealer. Camera has almost caught on fire because it was not reinstalled correctly due to after-market glass. Camera fell out when dealer opened the camera area and there were scorch marks in there. Contact Safelite - get the run around. Why didn't I bring vehicle with a warning light to them? Who sees a warning light on the dash and goes to a windshield repair firm? Oh did the dealer touch it? That voids your lifetime warranty. No, the dealer didn't touch it until it fell into their hands because it wasn't reinstalled correctly! After trying for 2 weeks to get satisfaction I contacted USAA, our insurance company, who took over dealing with them. Thank GOD we had USAA who stayed on Safelite's rear until we got OEM glass and a new camera! Even with their help we got the run around for months. 4 months after the camera first overheated we have now FINALLY finished with this company. 4 months. First time they attempted to replace the glass at USAA's direction, I was told I'd have a new OEM windshield. I showed up and OOPS it's after-market glass. Second time they called at 7:15 a.m. when I'm on my way to their shop and OOPS the OEM glass arrived broken. Third time all went well because USAA told them if I wasn't taken care of that day, the glass would be ordered and reinstalled by the dealership at Safelite's expense . At our request USAA insisted on a new camera and that it be installed at the dealership. Safelite promised that after I paid for the camera and installation (just under $1500) I'd be reimbursed within 10 business days. 9/9/19 (yes, 6 months after this all started) I sent in copies of my receipts via email for reimbursement. I don't think Safelite knows what 10 business days is because on 10/11/19 when I still did not have reimbursement, I gave up on waiting for Safelite and contacted USAA. USAA was told by Safelite that they sent my check on 10/11/19. It actually came on 10/19 via FedEx overnight and the check was dated 10/17/19. I sent USAA a copy of the check so they realize they were lied to yet again. Dishonesty runs rampant within this corporation, imo. I will say that one individual in the Albuquerque office, Michael L., did a great job at keeping in touch and trying to be on the up and up. Of course there were times he didn't call back or follow up, probably when I was asking for reassurances Safelite did not want him to provide. I would strongly recommend that if you do NOT have a great insurance company to back you up, GO ELSEWHERE for window glass. If you have a newer vehicle with all the safety options that require a front camera, INSIST on OEM glass and, GO ELSEWHERE for new glass. read more

Scheduled an appointment 2 weeks ahead of time for a power window that no longer rolled up or down. The day I take it in I get a phone call within 2 minutes asking "why is your vehicle here?". I tell the technician the power window no longer goes up or down. They proceed to tell me they don't have parts for a regulator and it will take a week or longer to order one. Why couldn't we have gone over this in the two weeks before my appointment? I'm leaving town in the vehicle in 3 days. I could have gotten this done many different places in much less time. read more

Replaced my front windshield 2012 Nissan after cracked only damaged after being here 3 years. Replaced and within 1 week received a birdseye or pea gravel rock strike and it cracked 1". OMGoodness substandard glass I assume the other lasted 9 years this one only 1 week! Make sure it's OEM they want $150 to repair and can't guarantee read more

The warranty service is a joke. I had my front windshield replaced and in doing so they broke my roof trim. It's been almost a year now and I still haven't had any luck in getting the trim replaced. Always given the run around so it seems that they are not going to replace it. I would for sure not recommend this company at all to anyone. Never been the type to write a bad review but this is bad so I had to. read more

I used Safelite in July, 2023 - there was damage done to my vehicle, they stated they would fix it - It is now mid October, it still hasn't been fixed, everytime I call, they delay - say the part is on order, someone will be calling me this day or the next, no one has ever called me. I went to a local dealership to see why the -parts they ordered take so long- the local dealership stated that they could get them in a couple of days. They are not truthful nor do they do what they say they are going to do. I used the location on Jefferson. This has been a terrible experience. I have to get my windshield replaced every couple of years - stay away from Safelite. read more

I've been using SafeLite for windshield chip repair for years and have never had a bad experience. The same is true for my recent visit to have a windshield replacement at their location on Jefferson St. Everything from checking to checkout was seamless. read more

Great service. Efficient timing and the windshield was able to replaced at my office while I worked with no interruption to the day. I have already booked a 2nd windshield replacement for my other truck. read more

Avoid them. After looking at reviews they keep up the same games. The apologies are back handed. They push people out. They have gone down hill in a hurry. read more

Twice they have replaced my windshield and twice they have failed to get the rain sensor correctly the first time.

Windshield Repair Called three weeks to get an appointment to replace a windshield. Phone system told me to do it online. Hung up the phone, went online. Entered in all information. Its a newer vehicle with the lane departure camera system. I had to check a special box to acknowledge a 're-calibration' would be needed for this replacement. I can't continue unless it's checked. Check. Appointment set for a week out. Week goes by, I take truck in. They instantly tell me they can't do the windshield replacement because it requires a re-calibration service that they can only do at another location. What?! They knew this already. I'm sent on my way with a new appointment for another week out at another location. Then, you know what the tech says? 'Next time, it would be better to call in to set appointment'. Seriously?! Oh, it continues...another week goes by (today) and I show up for the new appointment. Now three weeks out from originally setting appointment, I show up at new location. They tell me they can't perform the replacement because the windshield is out of stock. Are you kidding me?? Didn't they have it last week at the previously set appointment? Not one phone call. Not one mention of this 3 weeks ago at time of original appointment; not one mention of this last week when I showed up for the appointment; Then today, is the first time they mention they never had the windshield. Ever. It's on a national out of stock list. As I was leaving, a bit angry now, he said someone will call when its in. Really? No one called when it was out? Sadly, I have no faith at this point. So I call Safelite (not sure where these calls go to), run through the scenario, and am told "sorry". Meanwhile, my current auto insurance ends Weds. Guess I now get to try and get a windshield replaced on a new insurance, even thought the cracks and damage happened previously. Very, very disappointed in how all of this was handled. David read more

This review is not necessarily about the staff at this location more so on the company itself. It makes promises it can't keep, so oversells, doesn't have decent communication during the process of having to "order parts". 2 trips to the location and almost a month of waiting and then dealing with a rude parts manager, I'm done. I'm sure they're good on basic windshield replacements, but if your car is not, then I recommend trying a local shop first with 4 stars. read more

My car was broken into a week ago and passenger front glass needed replacing. I opted for the mobile service. While I had to wait a week, Igor (tech) was prompt, efficient, and quick. I am very happy with the results. Igor vacuumed all the loose glass in the panel and surrounding area where he worked. Thanks for making this part of the incident easy! read more