THE experience from start to finish was 5 star. The attention to detail with the stucco and trim work once the windows and doors were installed is outstanding. Highly recommended! read more

I am writing this review to express my disappointment in the way that my roof replacement project was handled. I chose Safeguard Impact Windows, Doors & Roofing, based on the in-home presentation on Tuesday January 14, 2025 [John & Michele] and the online reviews. I signed a contract on Monday February 17, 2025 and made a $13,750.00 down payment, I was even able to get the HOA documents reviewed and "Approved" in one day and Submitted to Safeguard on Wednesday February 26, 2025.everything went downhill after that. Monday March 10, 2025 roof replacement application for Permit has been denied due to obstructed notary stamps and requires restamping and resubmission SafeGuard Impact Windows, Doors and Roofing was grossly negligent in the handling of my reroofing project. The project has resulted in extensive construction defects, property damage, and multiple breaches of contract. On April 8, 2025, Safeguard Impact Windows, Doors & Roofing's crew began demolition late in the morning. I was impressed with the efforts to protect my property, which is what I was promised. My pool was covered. Landscaping was covered, my walkway and driveway was covered, plywood was placed in front of my garage door to protect it, my Air Conditioning Condenser unit, pool pump and filter was covered with plywood. However, that same afternoon, rain penetrated exposed plywood, soaking the insulation in the attic and causing water damage to the ceilings in the formal living room and my guest bedroom. A subsequent attempt to conceal the damage with paint led to further harm to light fixtures, plants, and my drapery. Despite creating an environment for the growth of mold, Safeguard Impact Windows, Doors & Roofing n interest checking the attic and ignored and failed to address the concerns for the hazard that mold can pose. April 9th Demolition of the roof continued. However, there was no protection as the tarps were used to cover the roof. For the remainder of the project debris were falling everywhere and the construction Manager was always absent, unless the inspector was coming out or he had to bring supplies. Wednesday April 23, 2025 failed Inspection Status: Failed: Re-inspection req. (no fee) Comments: No ladder on site. Provide all new "L" and counter flashings. Need pics of tear off / roof deck. Thursday April 24, 2025 Status: Failed: Re-inspection req. (1st disapproval fee) Comments: Same as previous inspection: All flashings shall be replaced with new. Thursday May 15, 2025 Safeguard Impact Windows & Doors is requesting payment of $11,000.00 by June 2, 2025 for Invoice 2799.1, and you should review and pay it accordingly. Additional issues include: * Destruction of the dryer vent and inadequate covering, creating pest and moisture risks. * Incomplete replacement of rotted soffit. * Cracked Stucco during the installation of the "Facia Board". And they left the "Rotted Soffit" because they knew that the cracked stucco would fall off and they did not want to fix it. * Debris--including nails and broken tiles--left around the property and fell into the unprotected pool, resulting in unsightly rust stains. * Driveway collapse due to prolonged placement of seven pallets of roofing tiles. * Damage to landscaping and lights, cracked stucco, and gaps around fascia boards. * Repeated inspection failures due to refusal to replace old flashing, resulting in fines, which they paid. Despite the incomplete status of the project, Safeguard Impact Windows, Doors & Roofing has demanded full payment, in direct violation of the contract. The rotted soffit remains unreplaced, and no final walk-through or warranty documentation has been provided. My concerns regarding roof tiles along the front wall have been ignored. The only two (2) bright spots in my experience was the gentleman that did the stucco work after Safeguard Impact Windows, Doors & Roofing, was forced to replace the "L" Flashing on the house, he match the stucco perfectly and so did the company that came in a did the ceiling in the formal living room and guest bedroom. As of August 13, 2025, the project remains unfinished. Safeguard Impact Windows, Doors & Roofing has abandoned the job and failed to honor the agreed-upon terms, leaving all the unfinished work and damage behind. I regret, going with Safeguard Impact Windows, Doors & Roofing, because of the way they handle my project and failure to respond to issues that its personnel and unresponsive construction Manager caused. Roof looks good but they need to finish the job. Don't be fooled by good reviews, they should be taken with a grain of salt. All I could hear from the Construction Manager, was how much money the company was losing, to fix damages that they caused. Had the construction Manager do his job, I would not have had any damages to my property. Weigh your options carefully. However I would never recommend SafeGuard Impact Windows, Doors & Roofing. read more

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La Renassaince condominium has contracted safeguard to order and replace windows for the Condominium . The installation has stopped cold. I have an unfinished job, makes the property look terrible and they will not complete their work because they were asked to drill out the old bolts so the rust doesn;t bleed out in the future destroying the paint. Schoddy work. We also ordered front lobby doors. They came and measured and they ordered the wrong doors. We have been waitng since december for these to be installed. We can't get anyone on the phone other then a customer service rep. No management will answer the phone. I walked into this mess and I am disgusted that people are being treated like this. Oh did mention they have been paid. I wouldn't use these guys to install anything. read more

contracted this company to do my roof and front door and windows. The was excellent. There were glitches but nothing that could not be fixed. The manager Mr. Rob reached out to me and he had his crew adjusted and fixed all of my concerns. They came through 100% job was fully done . thanks to miss christina customer service representative and Mr. Vladimir and Mr. George exceptional service people I would recommend this company any day. Carmen D . Miramar read more

New Replacement of Windows and Doors After getting a dozen quotes, we went with SafeGuard Windows & Doors. They were the best price, well organized in ordering, installation and inspections. There worker's were proficient in the installation! There was a problem with one of the windows, replacement was ordered and replaced within a reasonable amount of time. Our home safer with a quieter, cooler benefit with our ESW windows and Doors I highly recommend SafeGuard! read more

I am leaving this review as part of the contract. I am still working with Safeguard Windows and Doors and am currently a client. I wrote a massive review with all the issues but decided to be brief. Buying new windows and doors for your house and spending that money should be a good and enjoyable thing. Safeguard windows and doors have ruined this moment for me and my husband. I selected this company based on the good reviews, and Jonh and Paul made me believe their team was the best and would go above and beyond in each step of this process. They described to me how each person and position of their team would take care of everything. In summary, communication with them and customer service have been a headache, literally, and a waste of my husband's and my time. We found ourselves taking time off of our work to deal with them at each step of the process. Of all the estimates I received for my windows and doors, Safeguard windows and doors weren't cheap. I decided to go with them and pay more, not because of the quality of the windows and doors, but because I thought I was selecting the best of the best of all the contractors. I believed that they would go above and beyond in the process and would be smooth. We are very disappointed; I had high expectations after meeting Jonh and Paul. At this point, I only wish that Safeguard Windows and Doors finish everything still pending at my house with professionalism and good communication so we can close our business. I am mentally and emotionally exhausted from dealing with them. read more

Please spread the word and share with every person you come in contact with not to buy Safeguard impact windows https://safeguardimpact.com/, Doors and roofing, The company is the WORST. On 07/14/2025 I purchased 5 impact sliding doors, the workman ship is absolutely horrible and unfortunately for me the company is not willing to come back and do the job right. As you can see in the before and after photos the track is not straight. I have file a complaint with the state of FL and I will take any and every legal action I can against this company. I will be posting this multiple time during the week until the new has spread to every individual i can reach. read more

Overall five stars. The installation crew was top notch. I have quite a few openings and they didn't break anything which was a major concern for me. The crew treated my home well and with respect. Had a couple of miscommunications and a bit of a long lead time on product delivery, but nothing serious. The office staff worked hard to resolve everything. Overall, I was satisfied with the end result. read more

Awesome company. Great service. Clean and neat. It was a breeze to change our old sliding doors to new high impact ones. We had all nine done. They are with you through the entire process and help you figure out what you need. Always available on cell phones for any questions and great follow up for punch list and touch ups. They also removed our old shutters. Highly recommend!! Truly a great experience! read more

amazing impact windows at a great price. The crew was very professional and did the installation extremely fast. They even laid out painters paper on the floor to avoid getting the house dirty. Thanks SafeGuard! read more

The entire team is extremely professional and knowledgeable. From the understanding of financing, the different window options and installation process, I am super pleased with everything. I strongly recommend them to all my friends and family. read more

I live in a condo and I recently replaced my sliding glass doors with hurricane impact sliding doors. Safeguard is one of the most professional companies I have dealt with in the nearly 30 years I have lived in Miami. They were very professional all the way from the sales representative to the installers. The office staff was helpful and communicative. The installers were neat and efficient. The sliding glass doors move effortlessly and sound proofing is significant. I would highly recommend Safeguard. read more