Original post from 2020.....We honestly had high expectations when we decided to go with Prestige. We met with Joseph who assured us of quality work being installed. After waiting 6 months for windows and doors (contract signed in June and windows installed in December), they finally came out to install our windows and doors. The windows and double front door are beautiful (but there are some minor defects). The quality of workmanship is less than par. The sub contract workers were very respectful and clean, but CUT SO MANY CORNERS. We showed all this to Luis (the person who does the walk-throughs), who assured us that all these issues would be addressed after the holidays. My husband and I did not hear from anyone as of mid Jan so we reached out. We were told by Luis that the installers would "come by" to address the issues. My husband took off work waiting for someone to come and no one ever came. No phone call, nothing. We have followed up a second time with Luis with no assurance of when anyone would be coming out to fix the cosmetic issues we have with installation. Honestly, if they would have addressed these issues in a timely manor I would not be writing this negative review. I understand that this is a construction project and with it some issues, but I did not expect this manor of unprofessionalism from a reputable company. We are now entering 5 weeks post installation with no issues being resolved. Please do your homework and adhere to negative reviews from this company.
UPDATE 2022:
We have been having several issues with the front door as of late. We are unable to open the front door as the safety latch built in the door is stuck. On top of that, the hardware is also not working and tarnished after only 2 years. It's taken several days to get a response, only to be told it will take another week to 2 weeks to have someone come out and see what the issue is. WE CAN'T USE OUR FRONT DOOR!!!! We requested new hardware, which we were told we would have to PAY FOR to have installed. We shouldn't have to wait weeks to have our front door fixed.
I WILL NOT be removing this review so don't bother asking, Prestige.
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