The best overall experience that I could hope for. The owner was involved from the initial…read moreconsultation thru the final city permit inspection. Emerald installed 5 windows and an entry door with a side light. The workmanship is top notch from caulking, sealing and replacing interior mouldings. Would definitely recommend this company.

Had windows and doors installed and would highly recommend. Work was excellent and owner and crew…read moreamazing!

This business has transferred ownership 3x, the last of which was late 2021 (after my…read moreinstallation). I, unfortunately, never got the pleasure of working with the 2nd owner whose reputation I read about in reviews before making my purchase because the salesman ,Terry, took my deposit 11 days after that owner had died from Covid w/o divulging that the owner had just died (!) placing me in a precarious position where my contracted 3-year labor warranty may not have a company to uphold it. I'm not sure (a mere 11 days after the Owner died) if the will had even been read identifying wether the deceased owner left the company to someone or not: and yet they took my deposit without letting me know this very pertinent information, knowing full well ONE possibility is the business would close and the 3-year labor warranty I thought I was getting would be worthless. During my installation the estate was in probate, the wife/girlfriend the co was left to was looking for a buyer, and the 1st owner was suing for an unpaid debt (which the clerk of courts lists as still pending). The legalities of selling me this contract without divulging all this I am uncertain of but it feels VERY unethical. Jason and his crew (the installers) were nice and capable guys... however things happen on a big construction job like this, and on my job this included: 1. They cut the frame of my living room slider (the door that will get the most use) and it's my now understanding that this likely voided my Manufacturer's warranty. I haven't pursued any resolve because I figured I have a 3-year warranty on labor and should a situation arise that the manufacturer's warranty becomes an issue Gulfstream will have to resolve since they cut the frame. 2. First rain a door above my garage leaked badly. I called Jason who was still with the company and he came out and painted the frame with Elastomeric the next day... I'm not sure if that is a bandaid for the real problem or a permanent solution, time will tell. BUT I was left with the damage to my garage ceiling to take care of. 3. They scheduled the inspection for a Friday morning, first thing, when as of Wednesday afternoon, I had 1/3 of my windows/doors to still go in. Jason and crew showed up Thursday with extra help and it was 8 hours of extreme chaos (the door that leaked was installed on this day). In the process of trying to wrap up what should have been 2+ more days of work my screen DOOR HANDLES were apparently discarded, as well as another part (bumper). The inspector that comes out is not going to run a hose on your windows/doors, inspect cosmetic finishings, or look for door handles.... and given the crew didn't leave Thursday until it had gotten dark and the inspector showed up first thing Friday morning I didn't have time to do a thorough inspection and realize these things (and on passing inspection you provide the final 10% of monies owed). 4. New concrete under sliders cracked/crumbled, Jason said he would fix it when the door handles/bumper came in. 5. Felt fell off the slider, Jason said he would fix it when the door handles/bumper came in. So now, going into FIVE MONTHS since my project finished I still do not have my door handles, bumper or these small things resolved. On NOVEMBER 16 I emailed the office inquiring about these items and was informed Jason no longer works with the company and they had no idea I had this punch list. They reorder the handles, they come in, but I have to reach out to them again on December 8th asking if they've come in and I am told they did, and they will send someone THAT DAY to install them and unfortunately, like most people with lives, I could not make myself available with a 2 hour same day notice. I kindly explained I wouldn't be available today, but let's get me on the schedule for next week. Every inquiry since that day has resulted in "Sorry we are busy" or "I have to talk to the new owner" and "If you remember I offered to install them in December" Finally I was scheduled for 1/27 which came and went without so much as a call, an email, etc., saying they couldn't make it. To this day I haven't heard from them and I am done chasing them.... That being said, I have waited a long time to write my review on this experience which *could* have been a positive review had my warranty been honored as it is really all I worried about since finding out I was sold a contract by a dead man's business. But 5 months after they have all my money I don't have things I paid and contracted for and there seems to be little to no interest in upholding the 3-year warranty of a previous sale.

I have the pleasure of knowing the owners of this business, and they are a great hardworking…read morecouple! John the husband is very dedicated to seeing jobs through, he is an excellent installer and makes sure customers are happy! He calls when he is on his way or if he is running late! Carol, the wife, is very knowledgeable on the products they sell, so much to windows that I didn't even know existed until I saw her do an estimate at my neighbors place! She spent over an hour talking through the different designs and hearing what the homeowner wanted and helped guide them to the best decision for their home. 10/10 company! They do great business with great customer relations!

Paid my $1,500 deposit on April 24, 2026 for a single office glass door; their signed agreement…read morequotes 7-10 weeks. I'm now nine weeks in with no door and no firm date. I chose them because they're family owned and expected them to stand behind their word -- they don't. By their own admission my frame order was never properly submitted the first time, adding weeks of delay. Any timeline they give does not hold. I've dealt with three different people and spent full days calling, texting, and emailing for a basic update -- one stopped responding entirely, another went silent until I escalated by email, and I've had to practically beg for information. My home sits with an unfinished opening. I would not hire them again or recommend them.

I have had very good experience with this company. Use them twice To do impact windows in two…read moredifferent locations. They were more affordable than the other companies i got estimates from. They are a family business and make an effort to work with the customer throughout the process. The installers were punctual, respectful of my space, and cleaned up thoroughly. This company works to resolve any concerns and provide a satisfactory customer experience. I recommend Sanctuary impact windows if you are looking to upgrade to impact windows. Solid product, fair pricing, and excellent service.

If I could make this NO stars, I would. We hired Coastline Builders for window installation at our…read morehome in West Palm Beach and it has been a very frustrating experience. The job is still not finished, and we are being pressured to pay about $7,000 more to complete it. They're saying the extra money is to get the installation "up to code"--but installing windows to code is what a contractor is supposed to do as part of the job, not something you spring on the customer after work has already started. There have also been workmanship issues. Some windows appear to have been measured incorrectly, multiple screens do not match the windows, and there are visible gaps in the wood/trim around the window areas. On top of that, different workers show up and each one says the previous person did something wrong, so there's no consistency or accountability. Communication has been extremely difficult--no one on site speaks English well enough to clearly explain what is incomplete, what is being corrected, or why we're being charged more.

In South Florida having Hurricane Proof Windows are Highly Necessary. Not Only do they Provide…read morePeace of Mind when the Storms Approach but there are many Benefits to Installing Impact Windows! With a High Demand there are an Abundant Amount of Companies that Provide Hurricane Windows with Instillation and Competitive Prices. We were Referred to Reliable Impact by our Realtor which is also a Seasoned Home Renovator. As we Shopped other Companies we felt the most Congenial with Reliable. They also had the quickest turn around time for Ordering and Instillation. Our 1st Quote was Quick and To the Point. They came to Measure on Next Visit and Explained the Different Options of Windows, Styling, and Color. Customer Service during this Process was Professional and Confident. Benefits with Hurricane Impact Windows ~Hurricane Resistant up to Category 5 Wind Speeds ~Lower Air Conditioning Cost ~Appearance ~Noise Cancelling ~Less Work/Worry Than Shutters or Boards ~Missile Impact Resistant ~Home Owners Insurance Cost Savings We were Quoted 6 to 8 Weeks with Contact between that Timeframe. The PGT Aluminum Windows were Delivered to their Warehouse well within the Quote. On Instillation Day they give you an Prompt Arrival Time, Introduce Themselves and the Process, then Start Working! Four Men were on our 23 Window Home Instillation Process for 2 Days. They Removed and Disposed of the Old Windows. They Work from the Inside and Outside of All Windows, Minimal Damage was Incurred from the Inside with the Main Damage on the Outside being Plants being Stepped on and Debris left from Instillation. (Our Biggest Concern was Damage to the Quartz Window Ledges- None were Harmed) After Instillation they Schedule Your Impact Window Inspection. Ours was the Next Day After Instillation. This is a Quick Process to Insure they were All Installed Correctly and In-Working Condition. Documentation with All Paperwork for Your Records to Keep Filed. If you are in the Market for Hurricane Impact Windows give Reliable Impact Windows & Doors a Call for a Free Quote and Consult!

I highly recommend Storm Strong Windows. I was referred by a friend of mine who used this company…read moreso I tried them on my first place and they did a great job. So I hired them for a second job on the place that I live in and again they did a fantastic job. They are a family-owned business Matthew is The owner and also does estimates. Sean is the head installer who is very articulate personal and caring. Matthew showed up several times during each day to make sure the job was going correctly and Sean made sure that. Thanks again guys I'll use you again.

My experience with Storm Strong Windows was all positive. The crew with Sean leading were punctual,…read moreprofessional & pleasant. The quality of the impact glass windows is outstanding! The windows are beautiful! It looks like I have a brand new Villa! I highly recommend Storm Strong Windows! Michael Greco is the one to call to get your new windows! I am so happy!

We had tension springs needing replacement in several windows. This business was quick to respond,…read moreand followed through with everything promised. Appreciated the concise communication. Were charged a fair price for the parts and labor.

Showed up on time, fixed the sliding glass door in the same visit, and was affordable. Polite and…read moreprofessional. I am beyond impressed. Five stars!

Everything I wanted, fast, professional, easy. If you need high impact windows and doors, they…read morewill help you remodel and install. Highly recommend!! Ask for Brett.

i cannot even begin to tell you how ecstatic i am with my new windows. they are beautiful…read more from beginning to end, working with Vico Windows has been remarkably easy. Dino came and measured, Donna sent me a couple of different proposals as i wasn't sure what i wanted. then i switched the window configuration completely and they said they could accomodate and poor Donna had yet another proposal to send. Gino came out and measured again and went over some specifics. the biggest hurdle we had was my hoa, they took forever as they kept switching property managers. finally got approved Vico applied for the permit and and voila.....i have beautiful windows. the installers were on time, professional and cleaned up after themselves. Donna arranged for the inspection and 2 more representatives were here during that and then removed the window stickers and left me with warranty paperwork and important info and i am tickled pink. i highly recommend hiring Vico Windows, they are a terrific company to work with.

Not sure who Nikita B is (who wrote bad review).... but it looks like her life surrounds her making…read more1-star reviews. I, on the other hand, had a FIVE STAR EXPERIENCE having my 50-year old windows and doors replaced. Everything was explained in detail perfectly. You can save 3% if you pay cash. But you can also pay via CC if you want your miles/points. The terms were fine (50% order/Balance after installation). The timeline was spot on (10-12 week lead time), permit opened with city, city inspected, permit closed. All was flawless and they do an amazing job of follow up. I have also recommeded them to the other 44 owners in my condo complex who have not already replaced their windows and doors. I cannot believe how quiet it is inside my condo now. I wish I had called them years ago! THANK YOU VICO.