Worst experience with U-Haul I've ever had. Go anywhere but this place. I rented a car trailer to…read moremake the trip from Washington to Montana. I picked this trailer up (an hour later than my scheduled time-because they don't open at 9, and they show up whenever they feel like it) drive to Roy where I was picking up my Honda, loaded the car on it, and proceeded to drive off, not a mile down the road my tow vehicle was struggling to pull the trailer and when we got out to take a look the there was smoke and a terrible smell coming from the wheel well. Bad like burning brakes or a seized up wheel. We immediately took the car off and brought the trailer back, having it only a couple hours, as well showed the attendant what was going on, and pointed out the smell which was still very strong near the wheels one the trailer. I asked for a refund, which he told me we would get. I was unable to find another trailer to get my car home to Montana, the whole trip to pick it up was a total loss. I contacted Gal nd the manger many times, after being blown off for 9 days the area manager gave me the worst refund I could imagine, just $91 out of $365 spent. Wow! A faulty trailer, with obvious mechanical issues, ruined my whole trip, and they felt $91 was acceptable. Beyond unacceptable to me. I highly encourage anyone renting to go anywhere but here. They are horrible with customer service and don't care about the customer at all. I've never had such a poor experience, and I hope this place goes out of business. I'd give 0 stars of Google would allow it.

Reserved a truck that never showed up waited the second day for almost 2 hours and they just told…read moreme that the truck isnt going to show up I have a very time sensitive schedule and this type of thing is ridiculous I even did the 50$guarantee and then didnt even get paid they are extremely inconsistent and inconsiderate

Horrible experience we basically got scammed and told it was our fault. Read this review and make…read morethe decision for yourself. First off I'd like to say that the assistant manager has top-notch customer service and is an example of a great leader and person who should be running a business. 5 Stars for him. Now this review is about the owner of store. As you can see in the first photo, that is the level of the gas gage when we left the Facility. After using their cargo van, we went to fill up the gas before bringing it back into return. We filled the gas in increments of $10 and checking the gas gauge to make sure we weren't overfilling it more than we needed. Once we hit $30 I was thinking to myself we must've used quite a bit of gas. We continued to fill the vehicle until the gas pump clicked, indicating that the tank was full and that was $50 later. Yet the gas gauge still showed that we didn't have enough gas in the vehicle. That is why I made the video so I could bring it in and show it to one of the associates. As you can see the gas gage after filling it didn't go up at all. I thought to myself no big deal it's a faulty gas gauge they'll take care of us when we get back in there to return it. Upon arriving we explained to the owner of the store exactly what happened. He immediately got defensive denying any responsibility over his business and equipment and told us that we should have filled the gas based on recorded amount on the invoice that we received and to disregard with the gas gauge showed. With the insanely high fees that they charge if you don't return the vehicles with the right amount of gas no way. We just wanted to inform him that he had faulty equipment just in case another customer had to deal with the same issue. I don't know what was going through his head when he decided that telling us to disregard the gas gauge was going to be a good solution to tell us but it seems like he pulled it out of nowhere. After explaining to him, we trusted that your equipment was working so we filled it up based on the gas gauge like we always have. He basically made us feel stupid and said that it was our fault and that he's not responsible. The crazy thing is we didn't even ask for a refund so I didn't understand why he was so defensive and immediately jumped to it's not his responsibility. I come from a very large family 8 siblings who all used this location for many years and have never had any issues until dealing with the owner of the store. We basically got scammed and I have a feeling that this isn't his first rodeo doing this to paying customers. Word of advice if you are reading this drive down the street to another location. Or at the very least wait to work with any of the other employees working there and stand clear of the owner and if you're wondering who he is trust me, you'll know just from the disgusted/ irritated look on his face that's impossible to miss. Everyone else will greet you with a smile and will gladly take care of you. Hope this helps, and I hope the owner of the store uses this as constructive criticism to be and do much better.

Set up a reservation online to rent a cargo van and came in to get it. Rep. Donisha Hindman…read moreexplained that since I only use debit cards even though they have a Visa logo, I would be unable to rent one due to U-Haul policy. I have rented cargo vans before at this location with the same card and never encountered this issue. Granted, U-Haul's policy could have changed since the last time that I rented but I doubt it. My wife made a comment in a normal tone of voice about the change in policy and how off putting it was a customer and Ms.Hindman's response was snarky and rude. Ms. Hindman led me outside to show me what she COULD rent me all the while saying to herself and anyone that was in listening range - meaning me - that she didn't want to hear complaints about policy from customers. We understand that Ms. Hindman does not set the policy and that she has to abide by it for her job but she does not get to be rude to the customer about it. My contract states that I rented the truck from Thursday morning at whatever time I rented it and was to return it Monday, June 26 by 7 am. I have a full time job in another city that I have to be at, at 8 am. so I brought the truck to the shop and dropped it off Sunday night, dropping the keys in the locker thing. I personally came in at 7am today, Monday, June 26 to get my final close out bill and was told by the clerk that I could not get it because he had other things to do. Let me say that again.....a customer is in the shop and the clerk is saying that he could not help me because he had other things to do and that he will get around to it. I would love to tell you his name, but can't because he did not have a name tag on. He had reddish hair and a full beard. When I dropped off the truck Sunday evening and placed the keys in the locker, there was a sign that said that the truck remained in my name and my responsibility until the shop opened in the morning. When I was leaving the shop, after having been told that I was not important enough as a customer to be serviced right then and that he would GET AROUND TO IT, he casually mentioned that he would have to add on a $20 charge because it was a convenience to drop the truck off and use the locker. I'M SORRY? A CONVENIENCE? My contract states that the truck is mine until 7 am today, the truck and the keys were there at 7am, I was there at 7am. When I finally received the bill about an hour later via email, granted the $20 was not on the bill but to be told that I was facing a new and unexpected fee was a slap in the face and to be told over and over again by him that he HAD to charge it because it was in the contract - after I got to work, it wasn't in there - i read that one page print out that shows my signature and no mention of it. Every year there is a local Comic-Con in the area, not to mention the local Toy Shows that I attend and I have always used U-Haul and rented from this location in the past but I will no longer be returning - there are plenty of other truck rental places out there that do not have this level of customer disrespect and nickel and dime-ing. EVEN IF I HAVE TO GO OUT OF MY WAY to use them.

So helpful and guided us through what we needed . Very kind young men . Such a great teamread more

EMPLOYEE NAME: Chase…read more This was my first rental in a long time and Chase helped me out the entire way politely and patiently. Even when a woman came in screaming about nonsense he wasnt shaken at all, not one bead of sweat rolled down his face, and this woman was terrible! I would recommend renting from here if Chase is working the shift, idk about the other employees as chase did everything for me that day.

First of all, I would like to say thank you to the store manager Darrell. If you want a no hassle…read moretrailer rental, this is the place to go. I called before I came to check availability and Darrell was very knowledgeable and provided me with all the information I needed to select the correct equipment. After my arrival to the store it literally took about 10 minutes to get to the point where my equipment was ready to drive off. Lastly, I returned the trailer only to find that a pin was missing. Not only did Darrell not charge me. He allowed me to go home and see if I could find it, I did not, I called back, and Darrell said that I didn't have to worry about it. He didn't charge me. It's little things like that that make the big difference for me. You could go to other places, but I guarantee it wouldn't be this convenient and I guarantee you're not gonna meet another Darrell..

Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives…read moreme the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

They are amazing. Easy to work with! They have helped a lot with my business and their trucks…read more Recommend them to everyone always.