Alex was incredibly professional and knowledgeable about both the home inspection and mold inspection. He's flexible and easy to work with and very prompt with delivering the reports. He even took the time to walk me through the entire home at the end pointing out all the major issues that would be included in the report and how the issues would need to be remediated. We did find mold in the home and the additional mold report and testing was added to the appointment that day and he was very up front with cost for sampling etc. Would highly recommend to anyone in need of home inspection / mold inspection! read more

I had worked done with this company in May. It is now July. I got a message from someone named Tammy telling me that "if I don't pay my bill by this week. I will begin adding late fees and send to collections if it's not paid this week." I was out of town because my husband passed away and I had to take care of some business. I think the owner of this company needs to retrain his staff on how to be more polite with clients and not as threatening. The check is in the mail As soon as I read, this ...Iwill never do business with them again because of Rude staff. And I will never recommend them,train your people better have a nice day. read more

Alex is a very detailed oriented guy and I learn a lot from his home inspection even though I have to spend some extra money but it's the money well spent! U don't want to deal with any mold in ur house! Prevention is the key!! read more

Safe Home Environmental - Water leaked from the old water tank that I didn't know an annual check is needed until it's too late - Home Inspectors Near Me

We needed a home inspection done on a quick turnaround and was able to get a time scheduled the next day, which was great! Alex is a professional who is attentive to detail and very knowledgeable. He followed up with a phone call and quick turnaround with the report just as he promised. His wife and he own and operate the business. He was a great find would definitely recommend! read more

Owner of business was very professional and nice enough, however, he did not want to answer any of my questions and provided no information on the inspection or testing process, I felt completely in the dark. I was told a specific date on when I would get my report and didn't receive it, so contacted them and then received it a couple days after. I was disappointed there was no one who touched bases with me to ask if I had any questions or offering to explain to me what the report indicated or meant. I feel for how exorbitantly expensive the basic level of the inspection/testing was, a little more personal interaction or customer service would have been offered. In the end, we ultimately ended up fixing the issue, thank goodness. read more

Had a great experience with Alex. He did a thorough job of inspecting our new home construction and gave good remediation tips on the things we needed to fix. He also took the time to explain things in detail. Highly recommend him. read more

Very experienced, thorough, professional. Would highly recommend this Business for your Inspection needs. A+

Alex is very professional and knowledgeable. He answered our questions timely even in the evening. We are super thankful that he helped us with the testing, education, mold remediation recommendation. read more

Alex was great. I had so many questions up front which he answered. He gave a reasonable estimate like the other places I checked and as they only do inspectors now, I went with this company. The reports and reviews were well documented with pictures within. Appreciate his timely responses and answers to many of my questions with a positive and cordial attitude read more

Alex was very friendly and quick to respond. We called three companies for pricing and, although all the pricing was similar, his price was the most fair and availability to come to our home was the fastest. We had results that we could act on within 24hrs. I do not know much about mold and Alex was thorough and kind at explaining what was goin on (vs another company who "mansplained" the situation to me). I would definitely recommend this amazing service. read more

(From what I heard,) Alex has decades of experience in the field and demonstrated extensive knowledge in mold cleaning. The mold cleaning company I hired did not properly follow all the required codes. Alex upheld high standards in certification and helped me hold my contractor accountable. read more

This company is an absolute pleasure to work with. Alex was incredibly patient and took the time to answer all my questions without any frustration. Thank you for sharing your expertise, Alex. read more

Alex did a fantastic job! He was very calm, responsive, knowledgeable, professional, and kind. I was very stressed when I discovered a bathtub drain plumbing leak that destroyed a section of my crawlspace. I was worried about mold contamination. He came out right away, did the testing, provided a thorough report with photo documentation, and conducted a post inspection. He also provided me with contacts for a remediation company that also did an excellent job. I was grateful to have found Safe Home Environmental in my time of distress. Alex gave me confidence and peace of mind! read more

This review is well overdue. About a month ago I had a flood in my laundry room and part of my kitchen/bathroom. Alex was so quick to respond to my inquiry and schedule a mold inspection right away as time was of essence. I was so HIGHLY impressed not only with his level of care and sense of urgency but also with his level of professionalism and sound advice he provided. At the end of his inspection he send me the most detailed and professionally written document with lots of photos and proposed next steps of action. I would give this business 10 stars if I could! read more

Due to unresolved health issues I thought maybe I should get my house environmentally checked. Called Friday around 3pm, left message and received a return call within minutes. Amazing. Then Alex says he can come the next morning. He come and starts the tests and discovers an active water leak under my water heater . I thought I could wait until Monday but he gently guided me to realize the water was going to seep under my hardwood floors . My plumber was booked so Alex contacted a restoration company and they came me out within hours. The water had already gotten close to the flooring. Truly, Alex not only was wonderfully professional, calm and friendly but truly saved me from a catastrophic water disaster. I highly recommend this business as your first call if you're not sure what's going on with your house! read more

Even though I didn't use Safe Home Environmental, I spoke with Alex and he is a fantastic person who is honest and willing to give honest advise even though he may not get a job out of it. I would go with Alex if you have any needs for his services. read more

Awesome company. Responsive, helpful and professional. State of the art equipment.Thank you Alex!!

I had a major water damage last year and met with a few water damage companies. I chose Quality Water Damage Restoration because it was really the quality I am happy with. Alex and his crew, Lionel and names I don't remember, were very professional in every step of the way. It was not an easy process to go through in an event like this. Alex and Lionel were very professional and patient with details. No one asked me about the review. This is just to let consumers know about a good business. read more

Five star service!! Recently used this service for water damage in Milpitas. Highly recommend. 1. Quick in providing a quote 2. Quick and easy appointment set up 3. Clear communication 4. Staff showed up on time each day. Clearly explained the process. read more

Called to get an estimate for water underneath the house, water removal possible mold cleanup not 100% sure because no one has been down there for about a year. Anyway spoke with a gentleman took down my info said someone wjll call me right away, about 15 minutes later a woman called and asked if this was a home older than 1970? I gave the call to the homeowner and as far as I can tell the lady who called said they can not remove sheetrock because of asbestos? This is news to me, and at any rate the main job we were seeking done was water removal, find the source of leak, if mold deal with it. Underneath the house the crawlspace does not have sheet rock and I'm not totally sure why it is a big deal. There's no asbestos jn the house. She told me she would get a technician here right away I received no calls and no one showed up so far. No missed calls, I dont get it. One star. read more

Professional on all levels of the business. From the moment they picked up the phone to their arrival and service, I have to say I was very happy. Speed of service in this day and age is very important, esp. when it comes to a water damage due to mold or fire due to toxins. Water damage recovery had an answer and solution for my situation. Thank you Maria and Justin and the whole team ! read more

No one ever wants to have to call a water damage company, but working with a great one, like QWDR, can make a huge difference. Our AC unit ended up having an issue and leaked into the floor/ceiling - Alex (business owner) was right on it getting the equipment in the same day, and personally seeing to it well into his evening. Alex is incredibly experienced, knowledgeable, honest, and friendly. After the initial setup from Alex over the weekend, I got to work with Lionel and John, who were amazing. Exceptional attention to detail. No half measures. The drying went so well (over the course of about a week) that there was no mold. Wow. Lionel and John kept on it until everything was completely dry, and were a joy to work with. QWDR is a smaller shop, and that's a good thing - it comes through in the dedication to their work and customer service. I hope you never have to deal with water damage, but if you do - work with QWDR. read more

I can't speak more highly of my experience with Alex. He came out to assess what needed to be done with the black mold in my shower. Unlike the other two contractors I called, he checked the damage by visual inspection as well as using a moisture meter in different parts of the bathroom and determined the moisture was only in the shower, and that it just needed a deep clean and re-caulking. Another mold specialist just looked at the tile and immediately said the whole bathroom needed to be demo'd. I am still waiting on the quote from the third. I'm relieved I don't need mold remediation service, but if I do, I know the one to call - QWDR. read more

We had a leak under our upstairs bathtub the day before Christmas eve, sending water through the floor and into our kitchen. Alex and his team were awesome - responded the same day (despite the holiday) and managed the situation for us! Much appreciated - highly recommended. read more

After our water heater leaked and a different water damage company failed to deliver an estimate within 6 days for the work needed, I am grateful to have found Quality Water Damage Restoration! I spoke with Alex who sent over Lionel to inspect the damage. Lionel was very polite and explained all possible scenarios to me and my boyfriend very well. That same night, Alex sent two estimates--one for water damage only and another for water damage and mold remediation. I was able to sign all paperwork online and proceed with the necessary work immediately. The next day, Lionel returned with John and Sal to get started on the work our house needed. They discovered mold behind a baseboard and informed us about it immediately. They set up a containment area and kept us updated of any and all changes. QWDR was reliable and transparent through every interaction I had with them and I felt confident in the work that they provided. All water damage and mold remediation was cleared and completed in less than a week. I don't even mind that they don't install drywall after the work is completed--I'm just glad to have the problem resolved before it could have gotten worse! Big thanks again to everyone at QWDR! read more

Many years ago I hired Quality Water Damage Restoration for a toilet leak. They did a great job and the owner, Alex Schultz really impressed me. He spent a lot of time explaining everything to me and showing me how all his gadgets worked- even walking around the house with them showing me the readouts. Since then he's been a great resource. I've called him many times for advice and he's always responsive, thorough and knowledgeable. It's like having a family member that is an expert in water damage, mold and construction. He's truly a nice, honest, guy and I'd give him 10 stars if I could. read more

I called QWDR to assist me with water or excessive moisture in a crawl space. Alex came out the next morning, and arrived on time. He did an assessment of the house and did not charge me for his trouble. He is professional, friendly and knowledgeable. I have not booked his services yet and may not need to, but he is now on my preferred vendor list! Yes, give him a call! read more

When your life gets turned upside down due to a mold problem, call this company. Alex and his team were superb. Last month, we had the unfortunate experience of discovering a mold problem in our guest bathroom. After doing some research and getting a couple of estimates for mold remediation, we decided to go with Alex and his company. He was very personable, professional and most importantly: thorough. The process took about four days for the whole mold remediation and Alex's team was there to communicate with us every step of the way. Alex even communicated with our homeowner's insurance agent to keep them in the loop. There is a reason why this company is highly rated on Yelp and they sure do live up to every single 5 star review. If you have the unfortunate experience of needing mold remediation, I would highly recommend this company. Keep in mind, they only do the mold/water damage remediation. You will have to hire a general contractor (or do it yourself) for the reconstruction of whatever part of the house they need to tear into. read more

I called to have an estimate done on my condo that was flooded from a fire on the 3rd floor and Alex came in right away, gave me a 3D scan and proper estimate for the potential damages and situation. I am thankful as I am using this information to help navigate through HOA and the insurance company. Hopefully, I can get everything squared away with HOA and the insurance company to where I can have Alex come in and help to finally get my place back together again. read more

I called for a competitive bid and the rep who answered the phone took time to educate me on pricing and options even thought the conclusion was the folks my wife had already schedule were competitive in their pricing. I appreciated the advice that was provided, and highly recommend considering this company for any water damage work needed! read more

I would give QWDR 10 stars for their work if I could! I got a call about water leaking from upstairs and within 20 minutes the entire two floors were completely flooded and not just with clean water, with SEWAGE water. Panic set in, and the first place I turned to was Yelp to give me a good water restoration company. I called Alex and within an hour he was on site and ready to go. Alex and his crew made the process so simple and easy, I could not be more grateful! Alex is honest, efficient, and on top of everything at all times. I am SO glad I called QWDR to remediate this mess. Do not hesitate to hire Alex for your restoration needs! read more

QWDR worked at our home doing water remediation after we sustained damage from a leaky dishwasher. QWDR was the company we chose after interviewing and getting estimates from four companies. Alex and crew were exceptional during the stage when we were making a decision. They were responsive and earnest. We hired them on the basis of their service fees being the lowest. QWDR did excellent work to remediate the issue inside our home and also in the crawl space. We got the required testing done before and after. In fact, Alex coordinated all of these testing. His crew was professional, polite and meticulous. I cannot say enough about their good work. We will recommend their services in case of any water damage at your home or work. read more

Alex came for a professional inspection and estimate for restoring a storage unit after water damage. He suggested that the service that I need is actually not something that they can help. Then, he went ahead and later on referred me to a few vendors that can help me in the situation. Although there wasn't any service that was being done, I appreciate the professional advice and the excellent customer service that Alex offered. Thank you! read more

I've used this company twice in the past and each time, they did a very good job. They are reliable, professional and gave me a fair price for the work that was needed. In particular, I appreciate that they didn't ask me for a review. I am writing this on my own. They were working in a bathroom with high end tile, wallpaper and finishes and did a great job of being surgical about the remediation and sensitive to our needs. I also appreciated that at they work with mold testing companies that do provide objective testing. You can also hire your own testing firm and they'll work with them. read more

Alex, the owner, came out on time to look at the damage our leaking water heater had caused. Scott is just such a nice guy - good as gold. Lionel performed the clean up. He too - good as gold. They completed everything as scheduled and did a great job. Hopefully we won't need their services again (no more water damage please!). But if we do we would definitely use their services again. read more

Wow! What amazing service! We tried using a local competitor who had little availability, never visited our site, yet suggested we schedule a very expensive treatment without having set foot on the location. Quality Water Damage Restoration called back within 20 minutes of my inquiry, scheduled a technician within 2 hours to visit our site where we had a leak and flooding. He was honest, checked all the moisture levels, recommended treatment, explained what we were seeing, and made us feel safe! So great to have a company that is truly thorough, honest and helpful! Big thumbs up!!! No hesitation to recommend this company! Excellent customer service and very friendly and fast expertise- it doesn't get better! Thanks so much!!! read more

Just wanted to give QWDR some props for their professional, prompt, friendly, and knowledgeable service. I had a damp spot in my closet that had been bugging me for weeks. Thought it might be a leak or something. Called QWDR on Tues. and talked to Alex. Very friendly and professional exchange. He told me he could get his technician out the next day to do an assessment. Lionel came the following morning on schedule. Again, same courteous and professional service. He used an IR scanner and I think moisture meter to find the leak. Unfortunately (or fortunately) it came up negative. But I was still concerned, since it was damp for quite a while. I thought mold might have grown under the flooring. So Lionel was good enough to lift the flooring and take a look. Again, fortunately, no mold. So I was assured there was no leak (kids might have spilled something there or previous carpet cleaners left a pool of water) and no mold. Since there was nothing for them to actually fix, nothing was charged. How great is that? All the while, Lionel explained many things to look for in an actual leak and how they would approach fixing it. I have them bookmarked in case I do have a real water problem. Highly recommended! read more

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My husband and I have only good things to say about Alex and his team. Our neighbor's washer drained two loads of water into our home and it caused some major damage -- I can safely say about 30-40% of our home was damaged. Not fun. The bad thing was it happened during New Year's and so many offices were closed and we couldn't get in contact with our home insurance. Not knowing any better, we waited until the next business day to hear what our next step was. They told us that we need to get our home dried of the water right away. I found Alex on Yelp and gave him a call. When he heard that the water's been sitting in our home for the past 4-5 days, he came right away at around 8-9pm at night, which was surprising but highly appreciated. He assessed the damage with his meters and equipment and spent a good 30 minutes going over what needs to be done and what to expect. He was very knowledgeable, understanding and did not try to push us in any way. I tried to give him tip for his time but he refused it. Needless to say, we hired him and his guys came to start on the job the very next night. They had another job earlier in the day but still worked with our work schedule. Luckily, we had no mold growth and after a 3-4 day process, the drying was finally done. His team was very respectful and courteous and are fully aware of what needs to be done. The insurance company told us that his estimate was spot-on, no mistakes, which means a faster compensation process for us. We had a very good experience with Alex. read more

This review is based on the customer service, not the actual service since we didn't use them. I called several companies for an estimate to disinfect our basement where sewage was released by plumbers via a clean out. Due to the cost we didn't use Alex and his team. The basement was concrete and used for storage and a workshop. There was only about 3" of standing water, so it wasn't too terrible so we couldn't justify the cost since we had to pay out of pocket. If this was living space and if the damage was worse, I would use Alex in a heart beat because: - he responded quickly - showed up on time for the estimate - knowledgeable about the process - thorough and educated me as to why they have their process and the products they use. - the process involves hiring a hygienist to take samples before and after. I think this is a great way to ensure quality control and ensure the job was done right - he never tried to upsell or push me and even offered to help answer questions. Great to speak with owners that run and operate honest, ethical companies. Thank you for your time. read more

We had water damage in the crawl space after our copper pipe broke. After the plumber fixed the pipe, we had Alex inspect the mold and water damage in the crawl space. Alex used high tech equipment to test the moisture readings in the crawl space, subfloor and wood floors and honestly told us we didn't need to do any work given the dry season and moisture readings. In contrast, another water remediation company recommended $2750 of work! Alex is honest, thorough and professional. Highly recommended!!! read more