I'm a previous customer of Portland Security Alarm and I was extremely happy with them years ago…read more Today I called and spoke to Mark, and I swear this is the same guy that I spoke to 1000 years ago. Mark gave me all of the info that I needed, gave me prices and he will be coming out next week for a walk around. We will install in a few weeks. It took me about 24 hours to remember the company name, not a reflection on them, just my advancing age. I recognized them by their yellow logo and then I had instant name recognition! Very happy to use them once again!!

Portland Security Alarm installed security cameras for us. They were great in all aspects of the…read morejob and we couldn't be happier. The employees were very professional and did a great job explaining what they were doing as well as the use of the software. They are very knowledgeable and installed exactly what we wanted. I also like the fact that they arrived in un-marked vans because I really didn't want everyone to know that we were putting in cameras :). I would use them again in a heartbeat and will recommend them whenever the opportunity arises.

My husband and I just had an alarm placed by Phillips Electronics this spring. First of all, I just…read morewanted to mention how easy they made the whole process... From first inquiry, to getting a bid, alarm installation, and learning how to use the system.. All went super smoothly! Each person from Phillips that we talked to either on the phone or in our home was polite, informative and professional. We feel good about using a local service too! My husband travels for work quite a bit, and now when he is away on business, I can take comfort in the fact that we now have an alarm system protecting our home and our family. I especially like the option to control the alarm system through our cell phones. Now we can arm it from bed if one of us forgets to arm the system. Could also come in handy if you needed to let someone into the house who doesn't have a code or young children.

Phillips Electronics Alarm has enabled my neighbor to film in my windows and use their system to…read morestalk myself and my family. They installed and aimed cameras on my neighbor's home that look into my windows and backyard. My neighbor has then used these cameras to see when I am out as well as my and my families activities in my home. When I called to inform them how their system was being used and requested that the camera be redirected they refused and stated that it is my neighbor's right to film into my home. The customer service rep hung up on me when I asked for his name. I would not recommend using a company that supports voyeurism/stalking of people and their families.

We've had the service for five years. Keep in mind that this is an industry with many different…read moreplayers. There are all kinds of "incentives" to sign up, but then you live with the monthly fees. In my opinion you have two choices in this industry - big company like Comcast, or a local company like OmniGuard. I picked and am staying with OmniGuard for three reasons: 1. The primary alarm monitoring system, through Alarm.com is bulletproof. We've had some alarms go off when we weren't in town. The police showed up. If there is urgent issues, they are on the phone with you immediately. 2. The service side - OmniGuard is local and will fix your issues. They are small, and sometimes they can drop the ball, but they always make it right. When you call they are respectful and helpful. 3. Price points remain stable - they don't jack you around after a year. The value remains.

I've had Omniguard Security for three years. No real problems, except they don't seem to…read moreunderstand their own system. I was told I needed to link their system to my WiFi, so I did. Now, three years later I find out that they can't figure out why, since my system is on a cell radio connection only. I have found that any inquiries I have made either get lost or ignored. When pushed, however, the company has come through. The manager, Tina, told me she has only worked there since January, so she's not familiar with their products or systems. It's November! On balance the company is OK and the price is competitive. However, staffing and training seems to be needed.

Highly recommend Central Electronic Alarm to anyone looking for reliable protection and safety for…read morewhat matters most. They are easy to work with and give us real confidence and peace of mind.

Central electronic alarm is one of the best alarm Companies…read moreI have found. They do excellent work and are quick and efficient and affordable. I have used their service and installation in several homes over the years and have really been very happy with their service. I highly recommend them for all jobs. Large or small.

Angela at Nighthawk Alarm services and the entire crew were fantastic. The proposal was good, not…read moretoo overwhelming. They honored the bid to the number. Everyone from Angela, Levi the installer, to the group in the office, was respectful, patient and knowledgeable. Thank you all.

When we were looking for a local, reliable company to get a…read moresecurity system we didn't have to look too long. We just talked to current customers, that was good enough for us. We wanted to go local, with a high degree of customer service and quick responses. This company not only met our needs but has kept us very happy for many years now. They are always pleasant on the phone and always respond to updates and upgrades, as well as, new yard signs and stickers. The system works great, and trust me, it's been tested. The Police were alerted and were on the property in minutes. Thank you Nighthawk for years of great service !

I hired them to install two TV's for a Business and they put them up BUT: they didn't lock the TV's…read moreinto place so if someone tugs on it, it can potentially fall off the wall mount and they have Not come back to Snake the Wires through the wall even though I paid for hiding the wires.. I've scheduled 4 times now to have them come back out to snake the wire through the wall and they never SHOW UP. every time they apologize and "guarantee" that they will come by this time.

Called to setup install, came out and gave me a quote and was very reasonable. Scheduled service to…read morehappen a couple weeks out (was ok, I was flexible). On day of service they called me later and informed me an emergency came up and was unable to make it during the hours, but would either come by that evening or the next day to complete work. That was the last I've heard from them. I've called at least 10-12 times trying to figure out what's going on. Left at least 5 messages, never a single call back. Not sure if they're still in business, but if they are, I'd be very cautious. Very frustrated as I tried to be flexible. Would never work with this outfit nor would ever recommend to anyone. **Update - All Pro did see my review and contacted me expressing their apologies. I still didn't end up using them, but was grateful that they did finally communicate back to me. upgrading to 2 stars from the 1 for calling me back.

The call center people are extremely rude. The office staff is not even close to being professional…read moreand I will make certain that I tell anyone who ask me about the company culture, just how untenable it is to work there, which has resulted in very unhappy employees. How is this business still open!?

I live at an apartment complex in Wilsonville, OR that is reserved for the disabled and is serviced…read moreby First Response Security (FRS). FRS has refused to respond to my calls for service on two separate occasions. On August 17, 2022 at approximately 9:16 p.m. I called FRS and spoke to Megan (dispatcher) about a tenant who had threatened me. I also told her that I wanted an officer to respond and write a report of what occurred. She said she would pass this on to the officer in the area to "see if there was anything they could do." At approximately 9:55 pm I called and followed up with FRS since I had not heard back from them. I spoke to Zach (dispatcher) who informed me that Ryan (watch commander) stated that based on the nature of the incident, they would not respond. I then asked for Ryan to call me and Zach stated that he would pass the message to Ryan, but that if he refuses to call me back, "that will be that". Zach said I should follow up with the property management company or the police department. Having a private security company who does not respond to resident calls for service does not help the residents of this community, who are made up of marginalized and vulnerable tenants. On September 10, 2023 a tenant was seen throwing garbage over the front of the balcony near the front of the apartment complex, including glass. The tenant reportedly broke a window out of his apartment and threatened to do the same to other residents' windows. I called FRS at approximately 10:15 p.m. on this day for help and operator #91 refused to respond noting "officer safety". I asked if her officers were armed and she said that some are, but still refused to dispatch anyone to our complex and informed me to call the police. Residents are informed to call the property's "security team" (FRS) when issues like this arise. However, this is the second time that FRS has refused to respond to my calls for service, yet Cascade Management, Inc. (CMI-property management company) continues to contract with them knowing of this. Additionally, I and other residents have observed the "patrols" FRS claims to do at the property. They consist of FRS pulling up in front of the property and sitting in their marked vehicles for a short amount of time and then leaving. No foot patrols of the property are performed, just as the previous security company did. This complex receives subsidies from HUD; therefore, it is reasonable to assume the subsidies that are collected help pay for FRS services. While I don't know the specifics of the contract between FRS and CMI, if FRS refused to provide a service they are contractually obligated to perform and paid for with government subsidies, it may be considered fraud. I will be reporting these incidents to the HUD OIG and ask them to investigate FSS.

I recently moved into a home that Current Home Technologies was hired to set up the security system…read moreand surround sound equipment back in 2021 when the home was built. When the new homeowners moved out, they had Current Home Technologies come out to cancel their service and remove loaned equipment. Once I moved in, I noticed that the DSC security panel's installer code and master code were not reset back to the default codes when it should have been (as explained by Tony, the founder and CEO). Tony refused to send a technician out to reset the installer code (which would be a very quick and easy) even though it was due to their own error for not resetting it in the first place. As a result, they instructed me to just factory reset the panel myself, which will require a much longer process to re-enroll every sensor and device in the home. Pretty disappointed in their customer service as this is a mistake on their end and they're unwilling to correct it. They also had the audacity to try and "sell" me on starting monitoring service with them. This is definitely not how you get new customers and more business.

Current Home Technologies conducts business like no other in their industry. There are a lot of…read morecompanies like this to choose from in this market but it is the people that make the company. I have found Tony and his team to represent the highest standards possible. When it comes to new construction things change daily and this company easily rolls with the changes!