Do not use this company, they illegally entered the premises I'm handicapped --Neither one spoke…read moreEnglish just a cell translator they didn't know how to use , they threw away important papers I can never get back.No estimate just"if you need a second person??." I had to call the police.

Stop searching! I'm serious. The Cleaning Company will…read moretransform your house in big ways (wood floors are clean and shiny) and small ways (our ceiling fans look brand new). Bathrooms? Kitchens? AWESOME. Call them!

We hired Bessie to shampoo our carpets, and we couldn't be happier. They responded quicky, arrived…read moreas scheduled, and did a superb job. The carpets look brand new.

From the owner: Specializes in all your cleaning needs. I offer unique cleaning plans for every customer. I allow…read morethem to design their cleaning plan according to their needs.

I messaged on Saturday via Yelp and after a first automated response was still awaiting feedback by…read moremidweek, and I already had quotes from two other businesses by that point. When I did finally receive a response, they told me to reach out directly via their website which puts into question the status of the Yelp Guarantee for going through the Projects process. This seemed to indicate to me that the text in their automated response on Yelp Projects has not been properly updated to reflect how they want potential clients to request estimates. I can appreciate they have a lot going on but if this is how they treat you when they are actively courting your business, I find it difficult to believe they would be much better once they have already secured it. FOLLOW-UP PURSUANT TO BUSINESS RESPONSE: I appreciate the nuances of the Yelp Guarantee may be open to interpretation in terms of when it applies. That said, if the business chooses to be included in Yelp Projects, they should be willing to handle requests therein or at least set up a consultation through it, otherwise the Yelp Projects $2500 guarantee may be in jeopardy. The additional response from them indicates that only a quote is required to seal the deal so to speak, but I did not receive that at the time I was asked to reach out via their website, so it is entirely possibly they would have applied this later and be within the terms of the Yelp Guarantee. I have no way to know if that would have been followed since I did not pursue further contact with them after that point, though I will give them the benefit of the doubt that they would have made good on the guarantee through the process or through their business insurance if a work quality issue has transpired. When I initially made the request I had a two week span of availability for the actual cleaning to be done (though I mentioned ideally this would be to action the following week), and only because Juliana's took 3 business days to get back to me to tell me I should reach out directly did it appear to be an "expedited request". I am glad they have so much business that they can afford responses like this and be unavailable for service but if this were the case then that would have been a benefit to know from the outset so that I could have ruled them out as a candidate immediately. Considering most folks don't have more than a few weeks between closing on a house and moving in, and I personally reached out to them a day after my closing, I do not see any path I could have taken to reach out to them sooner. Juliana's notes in their added response that I did not actually enlist their services, which is true, though Yelp policy is that a review may take place so long as there was a consumer interaction/experience, which there was in this case.

Ritzy and Sandra did an absolutely phenomenal job. Our house honestly hasn't looked this clean…read moresince the day we moved in. We have a long-haired German Shepherd, and his fur is always a challenge -- but after they finished, there was no trace of a dog anywhere. I was genuinely amazed. They were thorough, detail-oriented, and clearly took pride in their work. Every room felt refreshed, spotless, and thoughtfully cleaned. This was a true deep clean, not a rushed surface job. 10/10 experience -- I would absolutely request Ritzy and Sandra again and highly recommend them to anyone looking for top-tier cleaning.

Brenda and her team came to do a first-time deep clean of my home before we start regular cleaning…read moreservices. The cleaned every square inch of my house and left it looking absolutely spotless. My baseboards and steps have never been so clean and it felt amazing to walk into my immaculate bathroom! I highly recommend them!

Absolutely beautiful, dedicated work!!! I don't think our house has ever been this clean, even when…read moreit was new when we moved in. As I was touring my newly fresh house, I was feeling more at peace with everything no longer on my mind. They took care of absolutely everything - even things I hadn't thought of, and nothing was missed. I'm so grateful and happy!

I was beyond impressed with Brighthouse Cleaners from start to finish! Communication was constant,…read morepricing was fair, and I still can't get over what a wonderful job they did cleaning my house! Thank you, thank you! Something they also did that impressed me- my 6 year old's room was a disaster. I didn't know what to expect, but I came home to all her stuffed animals neatly arranged on her bed and I thought it was such a sweet touch! If we weren't moving so soon, I'd absolutely hire them again!

We have used Elizabeth and her company for several years to clean our property. However, her…read moreservice and customer service has went down the drain. She was supposed to do a full move-out cleaning for our property and charged almost $500 to do so. The home is 3 bed 2 1/2 bath. We had to call her back twice to correct and clean several areas that were very obvious but skipped and missed. Her move out cleaning fee includes the balcony but she did not clean it despite charging almost $500. In the past we paid $375 for her company to clean the same house multiple times and everything was cleaned. We had to hire another company to come out and do a deep cleaning since so much was missed and what they attempted to clean was done poorly. They didnt clean the walls, floors are sticky, refrigerator dirty in certain spots, and they didnt clean the window sills. The house also smelled horrible and not like she even attempted to clean properly. Elizabeth was nasty and rude in her correspondence and combative. She should have offered the full refund but instead doubled down. She wanted to come back a third time to clean and we told her we didn't trust the cleaning at this point. She also we refused to recognize that we were the owners and was making grass remarks. Her company hugely inconvenienced us and set our timeline back. We will be removing this company from all of our properties moving forward. Find a reputable cleaning company, but stay away from this one. They will not hold themselves accountable and have poor business ethics. She clearly.doesn't understand how rental properties work woth property.managers and tenants and owners. The pictures say a lot.

This was one big expensive mistake. Vague and confusing estimate led to an exorbitant price for a…read morebasic "deep" clean even after negotiation - when did a thorough cleaning become extra for so-called deep? I requested a focus on the floors - all hardwood and tile - but that was not satisfactory (bathrooms seemed to be their focus and ours are tiny). They charge by the hour and the very sweet staff worked verrrrrry slowly as the clock ticked to an enormous amount of time/$ for a 1000sf house with just two living in it. It appeared to be a subcontracting set up, with poor communication. Maybe you will have better luck than we did.

They did a fantastic job cleaning our room and making sure everything was dusted. They went above…read moreand beyond by cleaning the trim, ceiling, and walls. 10/10 plan on continuing the service as needed and monthly.

I am absolutely blown away by the deep clean that Spekless performed on my home! The plan was…read moresimply to have my house cleaned in anticipation of guests visits. The result was SO MUCH more. In addition to making everything look better than when I moved in (awesome baseboards, tub, and stove cleaning) the team made some adjustments to my space that made a real difference. They recommended for instance, moving my trash can to the other side of my kitchen for easier reach, and now I wouldn't have it any other way. I'm also very impressed by how professional and respectful the team was. This was the first time I've invited cleaners into my home and I was nervous about what the experience would be like. All the worries were nothing because I couldn't have had a better experience.

The first issue I had with Spekless was the communication. On the morning of, I got a text from the…read morecleaners saying they'd arrive in 15 minutes, which would have put them at my house a little before 9 AM. Fine. But then I get a text from the company saying that the cleaners need to change the arrival window from 8-10 to 11-12. There is some back and forth because I'm trying to figure out how we went from "I'll be there in 15 minutes" to changing the arrival time to 11 to 12. At this point, I'm annoyed. There must have been bad information on the corporate side, because the cleaners arrived by 9:25. I'm irritated, but just happy they arrived. Spekless said "a goodwill $25 credit will be added to my account for the day's service. At this point, I'm like "that's nice of them." But then, I notice that when I was getting ready to leave out about an hour after they arrived, they were finishing up. I have a 1-bedroom, 1-bath condo and it's about 650 sq feet. But I paid for a deep clean so I'm wondering how are they finished in 60 minutes. I didn't pay it too much attention. I left for my appointment and when I got back they were gone. I did a check of the spot, and my God. My TV and Alexa screens were dusty. But my biggest shock was my stove was still filthy; it was greasy with caked on gunk still everywhere. And they didn't even bother to clean under the hood. Is that not part of my kitchen? There was a stain on my floor by my dishwasher. You know what was still on the floor by my dishwasher when I got home after they just finished cleaning? The stain that was there before they arrived. I continue to have issues with cleaning companies, but this is by far the most egregious. Then I reached out to corporate and told them what happened. They said they'd issue a $50 credit. For the way my house was left, they should have covered half the service, not $50. They also charged me the full $226, so now I'm waiting for a $50 credit back to me. I doubt I'll ever receive it. Either I'm a super picky person to please, or the reviews being left are from their family and friends. Because no way I'm an anomaly in this situation. The service sucked. Bad. Oh, they also said if I book a regular cleaning, they'd add on a deep cleaning at no charge. I'm not spending another dime with a company that did me dirty (literally) the first time. No thanks! Book with another company.