We hired Bessie to shampoo our carpets, and we couldn't be happier. They responded quicky, arrived…read moreas scheduled, and did a superb job. The carpets look brand new.

From the owner: Specializes in all your cleaning needs. I offer unique cleaning plans for every customer. I allow…read morethem to design their cleaning plan according to their needs.

Ritzy and Sandra did an absolutely phenomenal job. Our house honestly hasn't looked this clean…read moresince the day we moved in. We have a long-haired German Shepherd, and his fur is always a challenge -- but after they finished, there was no trace of a dog anywhere. I was genuinely amazed. They were thorough, detail-oriented, and clearly took pride in their work. Every room felt refreshed, spotless, and thoughtfully cleaned. This was a true deep clean, not a rushed surface job. 10/10 experience -- I would absolutely request Ritzy and Sandra again and highly recommend them to anyone looking for top-tier cleaning.

I messaged on Saturday via Yelp and after a first automated response was still awaiting feedback by…read moremidweek, and I already had quotes from two other businesses by that point. When I did finally receive a response, they told me to reach out directly via their website which puts into question the status of the Yelp Guarantee for going through the Projects process. This seemed to indicate to me that the text in their automated response on Yelp Projects has not been properly updated to reflect how they want potential clients to request estimates. I can appreciate they have a lot going on but if this is how they treat you when they are actively courting your business, I find it difficult to believe they would be much better once they have already secured it. FOLLOW-UP PURSUANT TO BUSINESS RESPONSE: I appreciate the nuances of the Yelp Guarantee may be open to interpretation in terms of when it applies. That said, if the business chooses to be included in Yelp Projects, they should be willing to handle requests therein or at least set up a consultation through it, otherwise the Yelp Projects $2500 guarantee may be in jeopardy. The additional response from them indicates that only a quote is required to seal the deal so to speak, but I did not receive that at the time I was asked to reach out via their website, so it is entirely possibly they would have applied this later and be within the terms of the Yelp Guarantee. I have no way to know if that would have been followed since I did not pursue further contact with them after that point, though I will give them the benefit of the doubt that they would have made good on the guarantee through the process or through their business insurance if a work quality issue has transpired. When I initially made the request I had a two week span of availability for the actual cleaning to be done (though I mentioned ideally this would be to action the following week), and only because Juliana's took 3 business days to get back to me to tell me I should reach out directly did it appear to be an "expedited request". I am glad they have so much business that they can afford responses like this and be unavailable for service but if this were the case then that would have been a benefit to know from the outset so that I could have ruled them out as a candidate immediately. Considering most folks don't have more than a few weeks between closing on a house and moving in, and I personally reached out to them a day after my closing, I do not see any path I could have taken to reach out to them sooner. Juliana's notes in their added response that I did not actually enlist their services, which is true, though Yelp policy is that a review may take place so long as there was a consumer interaction/experience, which there was in this case.

Brenda and her team came to do a first-time deep clean of my home before we start regular cleaning…read moreservices. The cleaned every square inch of my house and left it looking absolutely spotless. My baseboards and steps have never been so clean and it felt amazing to walk into my immaculate bathroom! I highly recommend them!

Absolutely beautiful, dedicated work!!! I don't think our house has ever been this clean, even when…read moreit was new when we moved in. As I was touring my newly fresh house, I was feeling more at peace with everything no longer on my mind. They took care of absolutely everything - even things I hadn't thought of, and nothing was missed. I'm so grateful and happy!

I was beyond impressed with Brighthouse Cleaners from start to finish! Communication was constant,…read morepricing was fair, and I still can't get over what a wonderful job they did cleaning my house! Thank you, thank you! Something they also did that impressed me- my 6 year old's room was a disaster. I didn't know what to expect, but I came home to all her stuffed animals neatly arranged on her bed and I thought it was such a sweet touch! If we weren't moving so soon, I'd absolutely hire them again!

We have used Elizabeth and her company for several years to clean our property. However, her…read moreservice and customer service has went down the drain. She was supposed to do a full move-out cleaning for our property and charged almost $500 to do so. The home is 3 bed 2 1/2 bath. We had to call her back twice to correct and clean several areas that were very obvious but skipped and missed. Her move out cleaning fee includes the balcony but she did not clean it despite charging almost $500. In the past we paid $375 for her company to clean the same house multiple times and everything was cleaned. We had to hire another company to come out and do a deep cleaning since so much was missed and what they attempted to clean was done poorly. They didnt clean the walls, floors are sticky, refrigerator dirty in certain spots, and they didnt clean the window sills. The house also smelled horrible and not like she even attempted to clean properly. Elizabeth was nasty and rude in her correspondence and combative. She should have offered the full refund but instead doubled down. She wanted to come back a third time to clean and we told her we didn't trust the cleaning at this point. She also we refused to recognize that we were the owners and was making grass remarks. Her company hugely inconvenienced us and set our timeline back. We will be removing this company from all of our properties moving forward. Find a reputable cleaning company, but stay away from this one. They will not hold themselves accountable and have poor business ethics. She clearly.doesn't understand how rental properties work woth property.managers and tenants and owners. The pictures say a lot.

I hired Multilingual to do a move-out cleaning of my father's apartment, and Aida and her team were…read moreamazing! I had a good feeling about them as soon as Aida responded to my request for info. She got in touch within minutes, the price she quoted me was reasonable, she was flexible with scheduling, and I could tell she was friendly and kind. We made the cleaning appointment for the end of what had been a long day of moving for my husband and me, and the team did a beautiful job. My dad's apartment was, in a word, gross. It reeked of cigarette smoke and my sister's room had a few layers of grime all it's own, but Aida and her crew worked quickly and efficiently, and the place is now spotless and smells fresh. My husband and I can't believe the transformation! But what really makes Multilingual stand out from other companies is Aida's remarkable empathy and warmth. When we did the initial walkthrough of the apartment I told her a little about why I was the one dealing with the cleaning (my dad is hospitalized and my sister died), and she responded with sincere concern and kindness. I was also keyed up because of how busy the day had been, and I was grateful for Aida's positivity and calming presence. The whole crew were friendly and professional.

This was one big expensive mistake. Vague and confusing estimate led to an exorbitant price for a…read morebasic "deep" clean even after negotiation - when did a thorough cleaning become extra for so-called deep? I requested a focus on the floors - all hardwood and tile - but that was not satisfactory (bathrooms seemed to be their focus and ours are tiny). They charge by the hour and the very sweet staff worked verrrrrry slowly as the clock ticked to an enormous amount of time/$ for a 1000sf house with just two living in it. It appeared to be a subcontracting set up, with poor communication. Maybe you will have better luck than we did.