I did not use their service--this review is about setting up and then cancelling appointments over the phone. This company seems so desperate for business, it is suspicious. They use contract agreements, meaning you have to sign up and pay for 2 years worth of visits. So if the pests go away after a few months, too bad, you can't cancel. If you cancel, they make you still pay for 50% of the remaining visits. "We help you out by covering 50% of the cost of your remaining visits," the guy kept saying, which is hilarious that they think they are helping you. It was suspicious from the start. I got a better quote from Rose Pest Solutions. Rose does NOT use a contract, and the price was more than $100 less. So I called Saela back to cancel. Just to cancel, they transfer you two times so that people can keep trying to change your mind. They asked me so many times "Is there anything we can do to keep your business." So desperate! And it took up a lot of my time just to simply cancel an appointment. Make sure you read reviews and get other quotes to compare before hiring any company! read more

PREDATORY BUSINESS PRACTICES! Do not use them if you have a bed bug problem. Instead of coming to your house and walking you through the three treatments they originally recommended over the phone to solve the problem, they make you sign a bunch of paperwork and scam you into signing up for an additional 2-year, 9 treatment, outdoor pest control program. They say this additional package was needed to "guarantee" the original bed bug program. Shouldn't your services be good enough to speak for itself instead of locking you in for two years? Pressuring you at your door to sign contracts? Wow... After receiving 5 treatments, we still found a few bed bugs crawling in my son's bed. For real?! After FIVE treatments and now spending over $800, we still are seeing them. We finally took matters into our own hands and took apart the bunk beds and found hundreds of live bud bugs and their eggs. WHAT?!? We bought our own spray and sprayed every nook and cranny. They kept saying that it would take some time... I'm sorry, after five treatments and 6 weeks and your child is still getting bit by bugs night after night AND then you find hundreds still in the frame of the bunk bed, THEY DID NOT DO THEIR JOB! When we called and complained, they said they would send someone out to inspect. We were done. We told them we didn't want to see them again. They said there is a 50% cancelation fee on the 2-year program that they conned us into singing. Wow. Now we must spend another $250 to cancel?!? This place is shady. The corporate manager Natalie even used the word SCAM when we explained it this way. "That's how we make our money" was also said by her. For real?!? This place should be taken down. Any lawyers out there wanting to go after them so they stop preying on additional vulnerable folks?? Business like this are the problems in America... It's too bad because the final techs Errol and Juan did a thorough last inspection. These guys, boots on the ground, are the ones who will suffer from the corporate greed that's being performed here. SCAM! Do business with honest folks instead. Steer clear. read more

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$200 for a 15 minute inspection was ridiculous. And to fill some supposed cracks would be another $200. The inspector did what he was told. I don't blame the home Inspector, I blame the company for their practices. I felt in serviced. read more

Beware of these "Company", they lured you with promises of helping you get rid of bugs without any results, they they tell you that you need to re-schedule free re-services...but for what? just a waste of time. All they want is your money, and if you try to cancel the contract they will charge you 50% left of the services contracted and then you tell them that you are going to warn other people about their crappy services and they just laugh at you. Be smart and don't fall for it, do yourself a favor get a different service and warn other people about them read more

I WOULD NEVER DO BUSINESS WITH THIS COMPANY AGAIN. Often scheduled service tasks were not performed. I had a volve problem and the technicians wouldn't even rebait the four traps. The technicians were always disconnected from the order. When my contract expired... I contacted the company three different ways including talking directly to two different employees on two different occasions and they kept sending technicians to my property and charging my credit card. THE CUSTOMER SERVICE EXPERIENCE WAS UNBELIEVABLE. WHEN ASKED TO CREDIT MY CARD FOR AN UNSCHEDULED SERVICE THE RESPONSE WAS, "THAT'S NOT GOING TO HAPPEN!" There was not an option for no stars read more

Zero stars Beware when hiring them. They don't care about their customers. I watched one of there employees spray my hanging pants and cameras (prob trying to break my cameras bc there is no reason for him to spray my house/camera with mosquito spray) there was no reason for him to be on my deck where he sprayed the hanging plants. He was trying to damage my property. Saela service sucked to begin with I tried canceling months ago but they hit you with a you have to pay 50% to cancel. So I had them coming out about once a week to respray bc the mosquitos were still really bad. The only good thing with the employees damaging my property is that I no longer have to deal with this company. Please if you are thinking about using them don't you don't want your property damage and them not caring that their employees damaged it. And if you don't believe me I'll send you the video of him spraying the camera that is attached to my house on purpose read more

Wow! We have NEVER had worse pest control service than we had yesterday and today. My husband and I decided I decided to sign up with a new pest control service in the Crystal Lake area when a young man came to our door soliciting. (We have never signed up for any service from any door-to-door solicitor before this). Because he said his company was able to offer wasp nest removal and then to spray that area so they wouldn't rebuild, we decided to start the service. It was $40 more than our existing service but we wanted the wasp nests gone. Our existing service said they could remove them as well but it was an additional charge, and more costly. Now, the technician came out the same evening, after it had gotten dark outside. When I asked if he could do the job in the dark, he said it wasn't a problem. Well, he didn't get the entire wasp nests removed because he couldn't see it. No kidding!!! It was dark outside! The technician also said he doesn't spray the area because they don't rebuild. We have experienced several occurrences where the wasps have rebuilt in the same spot. Besides this service which he refused to do, he also didn't finish removing the rest of the wasp nests nor did he treat the outside for rodents (as was explained to us and offered to us by the salesman). This was another reason we chose to try this service. All of this took many, many hours of our time to confirm and reconfirm the services we understood were offered to us and promised to us. Nothing has gone right and we had enough! When we tried to cancel, the gal in the office said we'd have to pay 50% of the remaining balance (roughly $500) saying that we broke the contract and that is what our agreement said. Now, I had to read the agreement word-by-word so she knew that we knew better. Since we cancelled the agreement within 3 days of signing, we were eligible to get our 1st payment refunded. Now, we are having to argue about that. Let's hope we get reimbursed within the 10-day timeframe they have listed in the agreement! read more