About a week ago or so my wife and I were drawn to an upstairs bedroom due to the sounds of scratching and clawing. The noise was coming from our attic, a place we've only visited once 25 years ago. The sounds were loud and disturbing to say the least. Now we were staring at a small hole in our ceiling tile. Uh oh. Critters in the attic is never a good feeling. We were thinking squirrels, racoon, or...worse, rats. We have heard that this time of year (January), the nasty vermin like to come indoors. I guess they aren't stupid. We have been a Saela customer for a few years. They spray our house and yard for spiders, etc., and we've been happy with their work. I knew that they also had a rodent eradication program, so I gave them a call. A few days later they were at our house doing an inspection. The results of this inspection caused a cascade of subsequent events to take place. Saela captured everything they saw in photographs and showed us. The attic insulation, which is 35 years old, was matted down and you could see the trails where rodents had essentially built highways into the fiber. There were also signs of rat feces, even an old bird's nest! It was obvious animals had been using our attic as a vacation home for some time. Yuk! The crawlspace inspection did not find critters, but the crawlspace was unwrapped and open just to the dirt under our house. In one corner of the crawlspace there was a bit of standing water. Yuk again! Saela's recommendation was to allow them to come in and take care of the problem entirely! I thought all they did was spray for bugs, but it turns out they are a one-stop shop for exactly this kind of thing! They gave us a plan for what they were going to do and costed it out for us. We gave them the go-ahead. Saela then arranged to have their team arrive at our house. The workers were friendly, very polite, and took care to make sure nothing was damaged due to their work. In 2 days they had completely disinfected the attic and crawlspace, and completely wrapped our crawlspace is new thick plastic. They also installed a nice new sump pump in our crawlspace, so no more worry about standing water down there! On the 3rd day they cleared our attic of all insulation and brought in all new insulation, tying everything down nicely. The project manager, Jennifer Gross, was really good! She kept us fully informed of the work that was being done, schedules, issues, etc. She even recommended a handyman for us to use to fix that ceiling tile in our spare bedroom, and an electrical company to use for plugging in the sump pump. Who knew that Saela could do all this work? I sure didn't, but I do now! The bottom line is that we are very satisfied with the work they did! The work was not cheap, but we didn't feel that the price was out of line. read more

These people are the worst. They do not do what they say and how can you be here 5 min. andd do a good job. The guy when they show up say they are going to spray and check things out, 5 min. leter they are gone. No report ionb what they did ro what they found. They suck you into a 2 year and they charge you if you cancel them for not doing their job. DON'T hire them. They are not even worth a 1 star but you have to click it before they let you post. read more

We just switched to Saela Pest Control, and within two weeks we saw the first roach we've seen since first moving here 4 years ago. We live on a creek and have kept up with pest control since the first week we moved here because of roaches. If you have a good pest control, DO NOT SWITCH. Saela doesn't even have customer support or a way to make a request outside of normal business hours, Monday through Friday. read more

If I could give zero stars I would. Go elsewhere, anywhere else. I signed up for a mole service, and they included a secondary service with my package. It's on me for not reading the fine print, and signing the contract, but when my mole service ended, and I found out I was in some subscription based service for ants and spiders, it was a surprise to me. I tried to cancel over the phone, which is the only way you can, and they would not take no for an answer. Every time I asked to cancel The service, she would reply suggesting that they come by and make it right. I would just repeat "please cancel my service", and she would just repeat, we can have a manager come by and take care of the problem for you. I don't have an ant or spider problem. And when I used them for mole, THE MOLES GOT WORSE. Again, ants and spiders was a service I never asked about, they never mentioned, and they automatically included it with my contract. It's a subscription based service, and had they ever mentioned it to me verbally, I would've turned it down. read more

We have used Saela for years and, for the most part, they have kept our seasonal sugar ant population from becoming a problem. They are responsive to requests for re-treatment and generally friendly. HOWEVER, I will now be looking for a replacement service after they sent me an unsolicited invoice for an additional service that I had never agreed to. The invoice appears in my email box as "signature needed," the body welcomes you to Saela family as a new customer (even though I've been one for years), and the invoice it links to on the customer portal gives every impression of being a legitimate invoice. I can imagine seeing it, thinking that it must be something my husband agreed to and maybe even already had done, and signing it. This is deceptive and slimy. This happened twice in 6 months, once for some insect add-ons we didn't need and the second time for rodent service we'd never talked about (and quite expensive rodent service, too.) I told them the first time that I would cancel if it happened again. It happened. I am done. read more

Another review said from 2/25, " Their actual email is noreply@mail.saelapest.com. That pretty much says it all. The ONLY way to communicate with them is the phone. So, they can follow their script. From India or somewhere. " -- Run, run away, there are many other better options in the North Denver / Louisville, CO area. Poor customer service, field techs are very good, phone-centric customer service based outside CO not very good. I just left after six years today, had enough, especially since Saela took over the brand from Edge several years ago. From long-standing personal experience, the Saela brand team needs work especially with the integration between their Utah-based Customer Service reps and their Front Range Colorado field techs. The field techs are great, the rest, very suspect. read more

I signed up for 2 services for over $400. I was charged an additional $239 for a 24 month service I never agreed to. Making phone calls to try and get my money back and I keep being told a branch manager will call which they don't do. I had to file a fraud complaint. The actual service they did do was mediocre at best. Go elsewhere. SCAM! read more

Their actual email is noreply@mail.saelapest.com. That pretty much says it all. The ONLY way to communicate with them is the phone. So they can follow their script. From India or somewhere. After a few years of aggravation and pomises unfulfilled, I again tried to cancel yesterday. I decided categorically to cancel them. But it still took me 16 minutes on the phone to rebuff all their appeals to finally allow me to cancel. Sort of like Xfinity. It's not the price. It's not the service, even. It's you. Go away. read more

When we wanted to cancel our services, which we did by email, they refused to cancel until we called. They made us stay on the line for over 20 minutes and kept asking questions after I asked them to cancel service 19 times. I would never recommend this company! read more

Semaj was thorough and professional and did an excellent job of dealing with our ant infestation. He used products inside the house and then performed a really thorough job of getting rid of wasp nests, spider nests and spraying the foundation and other areas outside. I really appreciated his help. read more

took WAY too long to cancel service. had to talk to multiple people and placed on hold and then they ask unimportant personal reasons for cancelling. would not recommend. read more

We've had their "service" for a couple years now. A rude technician showed up LATE today, then had an attitude, then drove off in a tiff. We have a mole again. We had them last year and it took $350 and over two months to actually get the guy with the smoker and the worms to get rid of our pest. In the interim, the mole ripped our yard up all over. Here we have another, they did one "treatment" to no avail. Only the smoke and toxic worms work- NOTHING LESS! Supposedly they're sending out the right guy by tomorrow. If not, they are FIRED! read more

I've used this company for years. But the bugs are worse and they charged a ridiculous amount for rodent control, the sales rep was so rude I nearly cancelled, and when I complained about the smell, they never responded. read more

AWFUL, AWFUL, AWFUL. They refuse to provide me with a copy of the contract, they refuse to cancel the alleged contract, they constantly schedule appointments after I have asked them repeatedly to cancel or provide me with a copy of the contract. I've asked to speak with management, that has been a total joke. I have received no assistance nor relief from this situation and at this point this is harassment. And now I am forced to seek legal assistance. Do NOT USE this service, save yourself the grief. I wish I would have been warned, but now I see a lot of people saying the same thing. I don't know if it's the new owners but Annette C. nailed it, "Deceptive and Slimy". read more

I used this service for 7 years. They were NEVER able to fix my box elder bug infestation. I called another service and with one visit they have fixed my problem. I would never use Saela ever again. read more

Bought a year plan since it looked a lot good on paper. Though when they came out for service technician did everything within 10 mins. I have no confidence on their service. When tried to cancel the on-call agent was so annoying and pushing. And wasted another 15 times. read more

Brandon did a very good job. He was personable and courteous. He asked for any issues we were experiencing and addressed them. He was careful and efficient. Thank you Brandon read more

I had a mole problem, and Salea offered me a package that was "bundled" that included pest spray around my house foundation for no extra charge. The moles disappeared after several weeks, and the bugs are much less too (even though we only had a few initially). The bundle included both mole & bug control for $350 plus $100 every other month. The moles are back. Now Saela says that the "bundle" didn't include mole control and I have to pay another $350 for one year guarantee, plus and additional $25 every other month. They insinuated that I "misunderstood" and refused to honor our "contract." I understand that companies change policies and prices but why was I just gas lighted instead? I feel they should honor what they told me. read more

Stephen Vento has always done a great job treating my property for mosquitos, ants, wasps, spiders etc. He always fully explains his treatments and rings my doorbell when he is about to start and end a service. Stephen also helped me out a lot with getting a full attic clean-out, including re-insulation of the entire attic. Thanks a lot Stephen. I hope your company (Saela Pest Control) knows how valuable you are. Thanks so much Stephen!!! read more

Make it easier to cancel subscription. Going to go with a local pet control company instead.

The worst company ever, when I signed up I asked for service on a specific day. Tech kept coming on different day and did 1/2 of the work than what's contracted. I have to say that they came back and redid but it became an inconvenience for me. After a few attempts I called them to cancel, I had to speak to the supervisor. I told them that I wanted to cancel. But they still didn't listened and came to service my property on a the wrong day as usual. Now they wanted me to pay for the service in full and I had to keep talking to the supervisor to cancel the service I have wasted my working hours to explained to Paula the supervisor. Of course, it didn't go anywhere..., because just like the company, she doesn't listen and I have to keep repeating myself again and again. She told me she is going to listen to the phone recording and will cancel if she she had evidence. Now, she is saying that I am liar, I became so offended. I decided to just pay and get rid of Saela pest control. I do not want to deal with them and I will not recommend the company to anyone else. I have decided read more

I have used this company for about 4 years or more. I have had problems with them on and off during this time but have stayed with them as they gave me discounts on future services when I complained about their services. I finally decided to discontinue using them as I told them not to come out for a quarterly maintenance because it was maybe only 2 months since their last maintenance. They ignored that and came out anyway and charged me for it. Their service is not that good and when you do sign up for their service, it seems like they make you commit to a multi-service contract (like quarterly service for a year or more). So if you don't like their service, you can terminate but they charge you a termination fee equal to 50% of the cost for the remaining services you committed to. I do not like their business model and cannot recommend this company. While they have a local phone number to file complaints, it actually goes to a central customer service center in Utah. read more

DON'T USE THEIR SERVICE, SAELA has shady practices. I do not recommend using Saela. After the ownership change there has been constant pressure to add on unneeded pest control where they bully and try to trick you to agree. They make it practically impossible to cancel your services. Hour on the phone and a manager has to approve cancellation but no manager is available read more

Terrible scam!! Get you into a contract, then dont do shit. No way to contact them either, unless you waiste a half hour on the phone. After watching bug guy drive up and leave within 1 min then getting billed $129. Wish i could blow up your company with an IED. dishonest scammers, with no way out of the contract. STAY AWAY!!!!!!!! I hope the fleas of a thousand camels infest your balls! read more

If I could give zero stars I would. Please save yourself the nightmare of dealing with this predatory business. Once you figure it out and want to cancel they make it virtually impossible to do so. Do not give them your business unless you love hassle and pushy sales people. read more

Stay far away from this rip off of a company. This is for location in Salt Lake City, Utah. We started service with them 2 years ago when it was "Edge" pest control (much better name, but still horrible service). Every service they would send a different technician that would require teaching about the perimiter of the house (we have a very large home with a lot of areas that needed to be treated.). On most every service, the guy would come, zoom around 1/8th of the property, and leave within 10 minutes of arriving if we weren't home (we documented it with our security cameras.). Was insulting, they apparently thought if you weren't home you wouldn't know they didn't do any work. Besides the horrific service, when we went to cancel, imagine our surprise with them telling us we had a "service agreement" and there was an early termination fee!!!! We NEVER would have agreed to or signed a service agreement. We told the person on the phone that they needed to waive that or we would file a suit and complaint, and to prove something was signed. The person on phone agreed to waive the fee. and now what? 2 months later they are calling and trying to collect their termination fee claiming there are no notes on the record that this was waived. Horrific company, horrific customer service, and ridiculous "service contract." Stay away. read more

Do not use. Sales person was dishonest. They are using a bait and switch scam to get people to pay more for services that were promised in the basic service package. Unfortunately I signed a contract that I can't get out of. I contacted Saela and tried to make it right. Ended explaining the situation to an account manager person who spoke choppy english and stuck to a script. After 30 minutes or so I just gave up. read more

They sold my wife on a $90 mosquito plan for the season which seemed very reasonable but turns out it was a monthly charge of $90. I called to cancel the mosquito plan and had to repeat myself multiple times to just be transferred to a manager and then hung up on. So now I am cancelling all the services when I called back to speak with the manager. The manager kept trying to add more stuff for a cheaper price. What they do not tell you is their season is actually 6 services and could roll into the next season so of course the manager told me that there would be a penalty for cancelling. I said I would pay the fee, so how does it feel that I had to pay your dishonest, lying company just to go away. The company website reviews are a lie and stay away from this terrible company! read more

Do not do business with this company. Their sales contract is overpriced and locks you in for a year for a service that does not deliver. Their service delivery in the Kansas City area was miserable. We had one ring the doorbell to tell us he was going to treat our house. He then walked back to his truck and just drove off. There was another employee who asked for a tip after she treated the house indoors. Despite these complaints, the company representatives were ruthless with their own threats pushing us into a corner where we just paid off their full year contract. This company treats their clients as suckers and should be shut down for fraudulent business practices. Do not do business with this company. read more

Terrible experience. Local staff are nice, but the services are not effective and scheduling with them is done through a non-local switchboard. Very frustrating and very difficult to stop the service and charges. read more

Their employees are awful! They lie about other businesses when confronted. Parking in people's business lots taking two spots and just going to drink at the bar that has its own parking . Parking in handicap spaces. Get your employees under control read more

Saela Pest Control - Employee car - Pest Control Near Me - Beaverton, Oregon

Starting with common negative aspect, it is a pain to cancel services if necessary. They will push options as many companies do, offer deals and try to keep you as a customer with as many tries as possible you just have to keep saying over and over again, no, I just want to cancel. Then get put on hold for almost an hour as the customer service tech cannot perform final cancelation you need to speak with the manager level tech. Mike there was friendly and understanding and went through more options to retain services and everyone over and over again kept thanking me for my company loyalty and business as I had been with them for about 6 years. That said, the service provided under them as Edge was great, and under Saela I didn't see much change except the push for mosquito service which I then was roped into another 2 year contract which would have came with a pro-rated cancelation charge for early termination. Waiting till the end of the contract there was no talk of termination fee. If we are hit with any hidden fees I will update my review, but over all if you are looking for a pest control service they are probably as good as any others. I really liked our service tech and am sad to have to terminate service but we cannot afford extra things for the foreseeable future. Summary, Positive: great service, Early termination of contract fee is pro-rated so the closer to the end of your contract the lower the fee will be. Negative: Time consuming requiring a lengthy phone call to cancel services. Requires signing a lengthy contract comes with hefty termination fees for early cancelation of contracted services. read more

As you can see, average rating is 1.6. This company LIES when they sell you a package. You do not get what they say. You pay more than they say. They were to my home 6 times and could not remedy ANTS! They sprayed a white crusty spray on my baseboards that won't come off. (and it did not help with the ant problem). I called to cancel my service as I had let them know many times that the ants were still a problem, someone would come out and nothing ever got better with the ants. When I tried to cancel, they stated that I would get a cancelation fee. They did not provide their portion of the contract but I am CHARGED to cancel. This is a terrible company. I have used other pest control companies. This is by far the WORST. do not hire them. Zero stars. read more

I have had some issues with the billing department. Thankfully Cody Barr has been working very hard to help me With this and I'm hoping that I can come back on here to say that it is resolved And add another star. Ultimately they do a great job and work hard. read more

I would give a zero star if I could. This place is a joke!! We were looking for a company to trap and get rid of moles. The person I spoke with made it seem very promising and said they would come out and assess the property and set up traps that day. She showed up and only sprayed for pests, which we do not need, and didn't. They called me the next day and I informed them that we were not happy with our initial service, and they had the GM call me to apologize. He said that they would be out the next day, as they don't carry traps on their trucks. Here we are the day of, and they did not show up as scheduled. I called to cancel, and it was a complete nightmare! They are so pushy and will not no for an answer, after 30 minutes I finally got them to cancel it. STAY AWAY!!!! RUN!! read more

RUN!!! Expensive, constant sales calls, impossible to cancel services all for below average pest services. Honestly, Seala are bigger pests than the services they are supposed to provide. I was a pest control customer since 2015 and the company name changes a few times over the years. We had a mouse for the first time 2 weeks ago, and they came out. They offered to set traps for $300, then check for $25 a week after 3-weeks. We got traps for $10 at a store and did it ourselves. Pretty sad when they are the pest control we pay $476 per year ($119 a quarter) for them to spray the outside of the house for bugs a 4-6 times a year. They never want to spray inside unless you beg them to. Most recently they changed the name to Saela, which I have deciphered to mean "sell you" or "sale-a-service you didn't ask for". These people call us, a long-term existing customer to upsell services 3-4 times per week over the past month. My wife told them each time that we were not interested. She got frustrated with their "won't take no for an answer attitude" and demanded they note our account to not call to up sell us. The very next day, a call again to up sell. Then again the next day, a call again - they even confirmed on that call the note not to call was there. That's when I called to cancel our service. After speaking with them and them offering free services, I repeated we just wanted to cancel their services and will go with a different company. They needed to pass me to a manager, which after a 16-minuite hold, disconnected the call. I called back several times and the call wasn't able to go through. Called again the next day and at the conclusion of a 26-minuite phone call, the manager, Ryan agreed to cancel my account after repeated "free services" offers. Canceling my services from their sales bombardment took 45-minuites of my time over two days! Setting aside the constant bombardment of desperate sales folks, the pest control itself was minimal. They sprayed the base on the foundation 4-6 times a year for bugs. Did mostly when you weren't home and never called to set an appointment so they could do the inside also. Pricing when we started was $69 a quarter, now $119 - That's $476 per year unless you actually have a pest, then it is more. Impossible for account management and now resorting to declining charges with our bank if they don't actually cancel the account as Ryan promised today. read more

Thieves! They send a guy who begs you to get a pest control service done, then he asks you to sign a paper for starting the service and paying him. After a month they call and tell you that now you're contracted with them for a service for a year at 150 per service. To cancel they want a cancellation fee. Complete crooks! read more

Tl;dr: - Large company with local branches, not a small business - Local team is GREAT! really like the people that work here in the Portland area. - money hungry company that doesn't care about you and will sell your personal data. - cheap company that doesn't care about customer service since they send you to a call center when you need help - no one local can take your call apparently. _____________________________________________________________________________ If I could give stars just for the people I have met locally with Edge, it would be 5 stars. The problem is Edge is a large company that cares more about making money than their customers. First: The contract you sign is for a year, common with pest control, the red flag is that Feb 7th - they charged me the initial fee and the extra cost for rodent control, and today on march 7th they are charging me for my quarterly service, it's been 1 month - literally 28 days, not 3 months. Second: When you sign up, you are speaking with a local person who is part of the local team, they are great, and everyone you meet in person is knowledgeable, professional and kind. BUT, after they sell you the contract, if you need to set up another service or have someone comeback, or have questions answered, you get sent to a call center is whatever country is the cheapest. They know nothing about pest control and are reading from a terrible script that is useless. USELESS! and if you try to get back to the local team, the person who answers the 503 phone, sends you immediately to the call center rather help you. it's happened to me 3 times in one month. Third: They sold my phone number and email immediately after I signed up. I am getting texts, phone calls, and emails about my rodent problem from other pest companies. The only reason Edge would do that is to make more money off of me. since I am in a contract there is no fear of me going to a competitor. When this contract is up, I will never use them again. I hope the local staff branches out to a better company or creates their own. read more

This Saela Pest control company is a joke. They will send out a notice for the upcoming service one day before the scheduled date. They don't give any timeframe and will have to wait for them all day. For the amount of money I am paying I expect more from their service. After this contract is over I will not be using their service any longer. read more

OUTRAGEOUS!!!! They need to be reported! Every number directs you to a central office in Utah. I received an automated text that service is scheduled on 11/8/2024. They have on record I am a customer since 2015. I just purchased this home 2 months ago. I called to "cancel" this UNSOLICITED work, they repeat the same thiing over and over. No email to document an interaction. They are FRAUD! read more