These guys have taken care of our cat forever. They came highly recommended to us. After a debacle with my former vet that we have used for our dog, we came here for a second opinion. My old vet spent 3 minutes with us and never touched my dog. Just tried to upsell me on unnecessary treatments. Dr. Kavanaugh is old school. Been doing this for years and is the owner of the practice and the building. A no nonsense, kind and competent proprietor of an independent small practice. He spent a long time with my dog, did the necessary physical exam and made a conservative recommendation. He's an honest and trustworthy guy and is now the vet for my dog and cat. read more

I really like this animal hospital. Been taking my Akita Husky for several years now and the service is great. I would recommend this business for their customer service and attentiveness towards my dog. read more

Saddleback Animal Hospital - Patient - Veterinarians Near Me - Tustin, California

Super accommodating, clean, lots of treats in each room! I took my pup here for the first time since I moved to OC. Everyone was so helpful and loved Winston. The vet, Dr.Campbell, was super thorough in answering all my questions and concerns. He laid out all my options for a neuter and what approach would be the most cost effective. read more

I saw Dr. Kavanagh. A thyroid panel was requested by Dr. Kavanagh to rule out some of my pets health concerns. I was told later by Dr. Kavanagh that there was no thyroid problem at all, nothing to worry about, that the lab results came out fine! When I had to take my pet to the ER, two different times, two separate emergency doctors at two separate facilities asked me what kind of thyroid panel is this?! It's absolutely incomplete and unhelpful. I found out that In fact, my pet DID have hyperthyroidism with enlarged nodules! This should have been recognized and caught in the physical and visual exam with Dr. Kavanagh originally. In addition to hyerthyroidism, my pet was also diagnosed with lymphoma! Talk about misdiagnosis and neglect. I would never recommend Saddleback Animal Hospital to anyone. read more

The doctors and staff are caring and attentive. There is never a wait time and they always have your pet's chart ready.

I don't usually write reviews but in this case I had to share my experience. Veronica and Daisy at the front desk were friendly and welcoming, so I felt immediately I was in the right place. Dr. Clark was very patient with us and answered all our questions. The whole staff treated my 17 yo male cat with so much TLC. We had the absolute best experience. I cannot express enough my gratitude for making our first visit so pleasant. read more

Saddleback Animal Hospital - Veterinarians Near Me - Tustin, California

Our dog Eragon was 14 and became sick. The Dr. and staff at the hospital were great and did their best to help him. Unfortunately, he just wasn't able to rebound like before and we had to let him go. Everyone was so kind, patient and understanding. I highly recommend this hospital for your pets. read more

Saddleback Animal Hospital - Eragon - Veterinarians Near Me - Tustin, California

Dr. Kavanaugh's staff is knowledgeable, friendly and professional. Dr K is honest and compassionate. We have been bringing all of our furbabies here for over 15 years. We highly recommend to all of our friends and family! read more

Saddleback Animal Hospital - Saddleback Sign - Veterinarians Near Me - Tustin, California

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Great care for my senior dogs and cats. Dr. Clark is very responsive and communicative. Staff is engaging and kind. read more

Saddleback Animal Hospital - Veterinarians Near Me - Tustin, California

Front Staff - courteous, non condescending, pleasantly surprised by that. Wait - Can't say it was terrific. Dr. K was cordial enough first time around during an initial checkup and vetalog injection for allergies (he did not give enough the first time and I had to return a few days later). I've tried everything during his 14 years of life: apoquel, raw food, cytopointe, cbd, yeast control, expensive allergy testing, allergy shots, special shampoos...apart from a reiki healing, I've done it and have the receipts - You get the jist here. The only thing that works when nothing else does is a damn Vetlog injection (which helps his hips too since he can sometimes barely walk). My bad-ass dog has survived very, aggressive mouth cancer, removing a quarter of his jaw and we nursed him back to health. I had to make a switch from that vet at Costa Mesa Animal Hospital only due to proximity. I went to Saddleback because I had just switched to a pet savings plan and they offer a discount on services which was totally radical since I canceled his now-very-expensive insurance. So it had been approximately a few months and the dreaded itch had reared its ugly head and out came the cone of shame. I called because I was going out of town and wanted to make sure to get him back in for another injection before we left. The staff put me on hold and returned to say that Dr K. wanted to talk to me and he'd call me back. Initial thought? Oh, ok cool! Maybe there was a new option for him that he had briefly mentioned last time? How nice of him to take the time to have a chat or relay a concern. I awaited the call.....6 hours later. Nothing. Closed. Called second time next morning. Staff ensures me he'll call me back. At this point I'm just waiting to hear why he might want to chat. No messages relayed but he'll call ya back. Hours later - nothing. I call again and am quickly transferred to...Gilbert. Oh Gilbert. You were the cherry on top of my day. This is where the metaphoric sh*t hits the fan. This guy has no place in customer service unless it is at a local DMV office, while trying to win a "who can piss off your customer for no reason" contest. He came off rude, accusational (wait, why??) and honestly just confused the crap out of me. Gilbert mentioned that he didn't want to give my dog the injection and why (which I understood their concern) but I just can't even describe the manner in which the information was disseminated. I'm all fine for a vets opinion on doing what (they feel) is best for my dog. I just think they went about it all the wrong way. I thought he wanted to have a chat about another option, not make me wait two days and than sick Gilbert on me to get me off his back after he was the one who said he wanted to call me. When I asked to just speak to Dr K. instead because I felt this was handled pretty sh*tty, he informed me he would add me back to the "queue" with no estimated time of a return phone call and that he's sure Dr would LOVE to hear all about how I feel (insert male condescending voice here). Dr. K did in fact finally "return" my call 3.5 hours later that he initially asked to have with me. The tone was immediately apathetic, there was lots of mention of his very busy schedule, being down a vet, and that he had Gilbert talk to me while he was in surgery as like some sort of back-handed compliment to both he and I. He was not understanding the point I was trying to make. He promptly said he'd email me my records and good luck. I've had a good amount of experience with vets and animals with the family I grew up in. Never have I seen an office manager treat someone with such disrespect for no reason and then the vet really just not give a crap about it. North Tustin animal hospital has some great vets, an office manager who truly cares about customers input and experience but unfortunately they had some communication issues with their front staff and I'm all for less stress these days. Costa Mesa animal hospital is really the only vet I've experienced that is able to handle a high amount of clientele, while providing easy appointments (I'm talking same-day), knowledgeable vets, relatively low wait time, and pretty darn good cost efficiency when compared to other offices and hospitals. Dr Paladin at CMAH saved my pups life and has given him two extra years so far. Unfortunately this company, mainly Gilbert (read his previous review mentions on Yelp) and Dr K's disinterest in feedback is a reminder to me why I keep making the commute back to them. Too bad the 55 freeway just sucks. read more

Saddleback Animal Hospital - No dice on this place. - Veterinarians Near Me - Tustin, California

I have had such a wonderful experience here at Saddleback. I have been taking my two cane corso males here for a year, and I am super happy with the customer service, facility, and medicine practiced here. I can usually book appointments relatively quickly (within a week or two), the staff is also great about calling back and communication. The people working the front desk have been so friendly and accommodating, and will let me pay for my sessions from our room if needed. Dr. Clark has been amazing with helping figure out what our pets need, and clearly explaining the process with us. She has great patient care. One thing I am super impressed by is her honesty and transparency. I brought our dogs in for a teeth cleaning after not having one since the year before, and it is a pretty expensive procedure, especially for very large dogs. I get a call from Dr. Clark an hour or two after dropping them off telling us that they have no plaque, and could hold off for at least another year. I was super happy not only for our pocketbooks, but just knowing that she isn't a Dr. who will give our dogs unnecessary treatment. Overall, I am very happy with the care and experience here. read more

We been using this hospital and have been truly impressed by the doctors and staff. Even better, our dogs don't seem stressed in the setting, which makes for a much more pleasant experience. Definitely would recommend a visit. read more

I cannot say enough good about Dr. Kavanaugh and his staff. All involved were so caring and compassionate about what they do. 1st time to the vet for my rescue Charlie I cannot put into words what a positive experience this was. I'm including a picture to show how relaxed my boy was. read more

Saddleback Animal Hospital - Veterinarians Near Me - Tustin, California

I brought my 8 month old puppy here and they were so great! She is a super picky eater with allergies and they helped me go through different hypoallergenic food options for her and did a thorough checkup. They are very knowledgeable and I would highly recommend them to anyone! read more

Great experience. The front desk and the doctors are always so nice and helpful for a new dog owner.

My name is Mirela. On March 29, 24 my beautiful German Shepherd, Vinny couldn't move suddenly. I called around to see where can we take him and being Good Friday everyone was booked no matter how much I begged vets to see him the day off. But not this place. Saddleback understood the urgency and took us in, although we were new to them. Our poor Vinny had to be euthanized due to spine problems, kidney failure and mass in his abdomen. My husband, my son and I were dying. our 12 year old companion and baby had to part away from us. This place was so empathetic, kind and professional, that I have no words to describe. I am in tears just by writing this review. They made the whole process very private and compassionate. Thank you so much guys for assisting us and making cremation arrangements so special and made us feel like a family. read more

Saddleback Animal Hospital - This was our beautiful boy Vinny. Forever in our hearts! - Veterinarians Near Me - Tustin, California

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Since my last review on Saddleback , I have found another vet that gave some relief to my dog and did an aspiration on my dogs cancerous tumor. The tumor has reduced in size and my dog seems to be doing better. I think that Dr Kavanagh is not qualified to diagnose and treat certain conditions for canines. This hospital also overcharges for office visits, medications and diagnostics much less has terrible customer service and very rude vet technicians. Go elsewhere for reasonable charges and better treatment of your furry family member. read more

BEST EXPERIENCE EVER!!!!! This Animal hospital is like non other. The entire staff here goes above and beyond to ensure your pet is well taken care of. I can't thank them all enough for taking care of our fur-baby. Dr. Kavanagh and Dr. Clark truly care about your pets well-being. I also would like to say a big thank you to Manager Gilbert, Veronica, Linda, Jennifer, and Katlynn for always making our visits so great!!! read more

Great staff, great Doctors & not owned by a corporation that will shut it down bc of profits. Thanks to them for their compassionate care.

The veterinarians and vet techs are extremely attentive and provide excellent care for my cat. They are sensitive to each pet's needs. The clinic has separate entrances for dogs and cats, which is great for my cat who is afraid of dogs. They accept many insurance plans and discount policies. They also accept my United Pet Care insurance, and the discount on medicated food makes it more cost-effective to buy directly from them rather than from Chewy or other retailers. read more

I've been taking my 3 dogs to Dr Kavanaugh and his team for several years. The care they provide is exceptional! Here are a few reasons why I highly recommend them: 1. Expertise: Dr Kavanaugh is incredibly knowledgable. He explained Pino's Epilepsy diagnosis and provided effective treatment options. 2. Compassion: Veronica, Kaitlyn, Jen, and others, show genuine care for animals. 3. Service: the staff always provide great service and are always courteous even in stressful situations. I have referred three families to Saddleback so I highly encourage you to give them a try. read more

Very professional venue. I wish I took my Spitz here back then. I felt very welcomed as soon as I walked in! It was quiet which is always good. read more

My veterinarian closed down and neighbors recommended Saddleback. Because my dog was elderly, I got her in right away to see Dr Clark, should anything happen. Within weeks, the end had come and we needed to urgently get her in for euthanasia. Dr Clark made room in her busy Saturday schedule and she and the staff were incredibly kind and caring. I've never had such a fabulous vet and staff and I HIGHLY recommend bringing your pets here. read more

I highly recommend this hospital. The staff and vet were incredibly caring, fast, and kind.

My fur baby was in a lot of pain and had a swollen neck. I had an appointment for 3:40 p.m. on a Friday. They are practicing social distancing, which means wearing a mask and making a phone call when you arrive. The techs come out to the car and get your info. Then they take your fur baby into the office to get checked. Dr. Kavanagh then came out and gave recommendations for my fur baby. She had a pinched nerve in her neck so she got some meds for that as well as allergy pills since she overly licks her paws. The staff is very friendly and I felt confident in them taking care of my fur baby. This place doesn't up-charge or diagnose for more $$. I've also had family members bring in our Cane Corso's & they are able to handle him, very well. He had some type of skin condition and it's cleared up. My frenchie is feeling a little bit better with her meds. and glad she isn't in any pain. Thank you Dr. Kavanagh, Linda, Jennifer, & Staff! read more

Saddleback Animal Hospital - Call when you for service due to covid restrictions - Veterinarians Near Me - Tustin, California

Great Staff, great experience every time! They really care about what they do, highly recommend this vet to anyone that wants a place where there is a lot of compassion towards your fur babies. read more

This place is great. The staff are all really helpful but Dr. Mike (Kavanagh) is just fantastic. Great guy and can handle a cat that doesn't want meds much better than I can. And look at the smile on my cat's face! All due to Dr. Mike. If only I could make him my primary care doctor! Seriously though, this is a great place. But really, I might have rabies. Highly recommend these folks read more

Saddleback Animal Hospital - Veterinarians Near Me - Tustin, California

From the moment we started going to Saddleback Animal Hospital, we felt right at home. From the moment we walked in, we could feel the compassion they have for animals. Dr. Kavanagh is amazing and the staff greets us by name when we arrive. Dr. Kavanagh takes his time to answer all of the questions we have. Highly recommend!!! read more

So many great reviews yet the experiences that I've had in regards to appointments and general care of my pet have been poor. I do not recommend for the sake of your own sanity because Gilbert the office manager has been my worst experience. The vets that have taken care of her have been good. Other than that, customer service is down the drain and I do not wish interaction with him upon anyone. Really unfortunate because this place came highly recommended. I wish had that same experience read more

Love this animal hospital. Dr Clark is super nice and good at what she does. All the staff are very friendly and helpful. I don't understand why people have any bad review of this place! I started coming to this place after our family adopted a 3 months old kitten last year. I've had nothing but pleasant and satisfied experiences here. The best part is that it is super close to our home so our kitties (I have another older cat) don't need to travel far to see a doctor! read more

This animal hospital lied to us and we spent $130 more than we were told we would. Upon discharging my dog, the cashier told me that she would not take my insurance even though I tried to give it to her. She said that I was to take the animal hospital receipt to my insurance and they would reimburse me (which I thought was odd and questioned her). I left and when I spoke to my insurance, they told me that's not the case so I called back this hospital and when I tried to explain to the office manager, Gilbert, what happened, he was the most disrespectful person I've ever spoken with from a hospital or any customer service place. He told me his staff "wouldn't tell me that" which doesn't make sense. I tried to give my insurance card during my visit and they didn't take it. They are liars. Several reviews mention how awful he is too, so I'm surprised he still hasn't been fired. Terrible business, I hope no one has to ever deal with this hospital. It goes without saying I would never return. read more

Dr. Kavanaugh is the best! He took great care of our pygmy goats and it was reassuring to find a vet that had experience treating farm animals. We appreciated how kind and welcoming the Saddleback staff was as well and the measures they took to make our kids feel comfortable at their appointment. read more

I have been raised with animals growing up and recently got my first puppy as an adult human from a rescue agency. I found Saddleback through my insurance company and am glad I did. I over worry and for that, I am grateful I can just email them my questions and they can get back to me when they have time (and it is almost always with in 48 hours). I know they screen the question because when my Daisy had a parvo scare and I emailed them prior to them opening, I got a response in less than two hours. Daisy ended up being fine, and she doesn't mind going to the vet (though she hates going back to the place we got her for her shots that was part of her purchase agreement). She just got Spayed through the rescue agency as the cost was covered via the adoption but now that she is on the way to recovery, I have been, once again, sending over worried emails to Saddleback to make sure my Daisy is indeed recovering. Daisy's doctor is Dr. Kavanagh and he is very friendly and Daisy likes him. I feel comfortable, knowing that Daisy is in good hands when she needs it. If you are looking for a vet, Saddleback is who I suggest as they are clear professionals and not just a place trying to make a buck. read more

Saddleback Animal Hospital - Daisy after getting spayed. We decorated her cone with daisies to make it look less depressing. - Veterinarians Near Me - Tustin, California

Dr. Clark saved my beloved dog's life today. I took my dog in to Saddleback this morning for a pre-scheduled follow-up visit, but by coincidence, my dog was also acting ill this morning. It turns out that my dog was in anaphylactic shock due to an extreme allergic reaction to something unknown. Dr. Clark and the whole Saddleback team dropped everything immediately to save my dog. I am so grateful to them all--thank you! read more

Dr. Kavanaugh and team are like family. They've helped us raise and say goodbye to many of our beloved dogs over the past 15 plus years. I trust them without reservation and when it comes to the most difficult time in our lives and we need to say goodbye, they are so compassionate and caring. I can not thank them enough for all they do. read more

Saddleback Animal Hospital - Veterinarians Near Me - Tustin, California

A well deserved 5 Star rating for the best animal hospital in Tustin. Dr. Clark is the one who generally sees my furkids. She is compassionate, kind and explains everything to the max. A definite 5 Star rating for her. The office staff is truly caring, and I always feel so much love and warmth from them. Gilbert, Veronica, Jennifer, Kaitlyn and the rest of the crew are examples of true professionalism. If you want the best animal hospital for your furkids, Saddleback Animal Hospital is where you want to go. read more

Been going to this doctor for many years even we had moved out of town. Few best recommendation is their professionalism, care and because they knew my pets health conditions they knew what's best for my pets. read more

Saddleback Animal Hospital - Consultation room. - Veterinarians Near Me - Tustin, California

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I have dogs and cats for many years and been to many vets. Saddleback animal is the most caring and professional animal hospital. They saved my little puppy from parvo. She won't be living today if it was not because of them read more

I love Dr. Clark! She is so sweet and caring! I take both my English bulldog (9years old) and German Shepard/golden retriever puppy (5 months old) to her and they both love to see her! read more

I was humiliated and shocked at Dr. Metzgers condescension towards me. I came here to find a new vet since I wasn't happy with the last one and how they treated our 2yr old dog. I was referred here to Dr. Kavanaugh (which I mentioned when I made the appointment) but somehow got Dr. Metzger. In the exam room, he told me my dog will bite my children's friends and I need to watch out. WHAT??? He does'nt know my dog.... Ok I'll ignore that. He asked what I feed her. After I answered he told me dogs like boring food and to eat the same thing over and over....they don't like variety like humans. Again, WHAT!?! Ok, just ignore and move on. We came in because my dog injured her back leg. He said surgery, I asked for any options..... his reply was..."Yeah, do nothing and it gets worse." I rephrased my question telling him I wanted to know if there are any alternative options, like eastern medicine or homeopathic treatments I could try before surgery. His response was this, " What do you mean, like burn incense and sniff lavender!" I was utterly shocked that a man of his profession would belittle me and make fun of myself and my question. In todays world we, we just don't treat people like that. It took me a couple weeks before I got the nerve to call the office. I spoke with the office manager and he supposedly wrote everything down and was going to give to Dr. Kavanaugh. That was 1 week ago. I gave them a chance to apologize. NOTHING. I have found another office that LOVES all animals and they are super, super friendly and welcoming . Thank you Dr. Metzger for treating me like a stupid female because now I won't have to give you my money again. read more