On a Sunday afternoon, I will order my items for the week on their app. Usually they have good…read moredeals and coupons. It's quick and easy. I haven't had any issues except one and that is making sure items aren't expired. Customer service is pretty decent at making it right. If items are missing they will send a notification to pick there replacement or deny it. As you pull up to the pick up area, if you let them know ahead of time you are coming, you pick a spot and let them know what number. They come out right away. Check if you had coupons and then load up your car! Easiest thing to do and cuts all the extra out!

I no longer go the frys on Florence blvd. This location is always clean and is fully stocked. Only…read moreissue we have had is the customer service. One of the ladies was very rude and I told her that as well. She looks miserable. I turned in my milk jars so I can get my deposit back and there was very little of dry milk and she goes next time wash it out. Which we always do but this one wasn't washed good enough.

I used the optical dept and the ladies were wonderful! Very pleased with my glasses and also shop…read morethere!

How are you going to close 2 ladies bathrooms then give attitude when asked how much longer it's…read moregoing to be? So sorry I cant control when my body decides that it needs to use the restroom.

This Safeway location is the only major grocery store that I know of in Florence. It has a…read moreStarbucks inside which is nice, and a full-service deli for your convenience. The aisles are wide and easy to shop. Sale items are clearly marked, but beware of the fine print! I used to fall for it, but now I know better. To get the lowest price possible, you have to download the app and load them onto your card. Sometimes, their items can be pricey without coupon savings. I don't normally shop here, but it's the only place around whenever I'm in Florence. I believe they do offer curbside pickup if you place an order online. Shout out to Shari and the rest of the crew who worked on Thanksgiving day on 11.27.2025. She completed my transaction and was very pleasant. I appreciate all employees who work on holidays, especially those who do so with a smile!

I've shopped at this Safeway location in Florence multiple times, and unfortunately the deli…read moredepartment where they sell chicken has been consistently disappointing. The biggest issue is the way customers are treated. On several visits, employees in the deli have come across as dismissive and unnecessarily rude. Simple interactions--like asking a question or placing an order--are met with short, irritated responses that make you feel like you're bothering them just by being there. I also have concerns about how items are being weighed and priced. There have been instances where the weights didn't seem accurate, which directly affects what customers are charged. That kind of inconsistency raises serious questions about fairness and trust. I understand that working in retail can be stressful, but that doesn't justify taking it out on customers. Respectful service and accurate pricing are basic expectations. At this point, I avoid the deli here unless I absolutely have to. Management should take a closer look at both customer service and pricing practices in this department.

Basically they get one store. There's no ambience absolutely no good service and the food. Yeah, I…read morewon't even comment on that. Go somewhere else.

I stopped here on my way back to Peoria to get gas and use the restroom. This is by far the…read morecleanest and nicest gas pit stop -almost in the middle of nowhere- I have ever been to. While at the pump, one of the workers came up to empty the trash and started a conversation with my fiancé while I was inside. Super nice guy!

While visiting we needed to stop in and find a floral arrangement for someone's birthday. The…read moreparking lot was quite busy with weekend shoppers but I was able to locate a spot close to the entrance for my senior passengers. I noticed as I got out of my car a lot of trash on the street, which was scattered all the way to the front of the store. Displayed at the front of the store you will find, all sizes of pottery planters, scented holiday pine cones and outdoor furniture. Everything were placed nicely and out of the way. Once inside we headed directly to the floral area. Although along the way in the aisle I walked I grabbed a few things I could use. We reached the floral area. I was hoping to see more options but they were limited. Maybe the selection would have been better had I visited earlier in the day. I paid through self check out, which worked out great since I was crunched for time. I didn't have the chance to look throughout the store. I think I wouldn't mind coming back, plus it is very convenient.

Absolutely poor service at the Deli Counter. The staff are slow and inattentive when you're…read morestanding at the counter. Today only one person was at the counter being helped upon my arrival. I waited 10 minutes then left. What's amazing is two other people were messing around with stuff behind the counter and didn't even bother trying to help me. It's not the first time this has happened. Very disappointing how this Deli is managed and the quality or lack of customer care.

This store is attached to the restaurant, and I had to check it out. It's a local business, aimed…read moreat the construction workers and farmers in the area, which I think is really neat. This area doesn't have a lot in the way of shopping, so it's basically a convenience store with a gas station vibe (and a dual sided gas pump just outside). The prices are probably a bit high for snacks, but what place isn't becoming expensive nowadays. There's a solid selection of snacks and alcohol and soft drinks, and the clerk was a very nice lady. There's also an area for fountain drinks if you're looking to quench your thirst. This is a great place to stop and support a true local business. Oh and the sign on the door is hilariously fantastic.

Love this place. always so friendly, employees go above and beyond for their customers. owners are…read morea very nice family. five stars.

I was in this location for the first time a few days ago. I was shocked how good their produce…read morelooked, and cheap as well. I spent around $50 on fresh fruit and veggies. The same amount would have cost me $100 or more at most other grocers. Also grabbed a large pkg of beef, large pork shoulder, and a big pkg of chicken thighs. All great prices. Grated cheese was an excellent deal too so grabbed a couple big bags. The only thing I skipped buying were condiments and canned goods. Didn't find deals on brands I eat in any of those. I'll definitely be returning soon.

Stay away from this store. Very dirty outside and not clean what so ever. I bought some meat from…read morethere and when I opened the package it was green underneath.

Cool small local spot to get the best classic style & freshly made sandwiches in town along with…read moreother groceries. Wish I knew about them when I lived closer (a few blocks) but still consider the drive from Valley Farms well worth the near 12mi round trip for one of their sandwiches! Employees/staff are also always pleasant too!!!

A great small town grocery store/convenience store. Went there several times when I drove my…read moredaughter to a nearby physical therapy clinic a few months ago. I always purchased a premade deli sandwich and the owner would make me a fresh one if he was out of the one I wanted. I have recently craved one of their sandwiches and how much I have missed them since my daughter finished her therapy! I guess I will have to visit downtown again soon to get the old-fashioned, quality service!

I'm always greeted very well by many of the employees that worked there!…read moreGina at the register, always greeting me with such a warm welcome ! Christopher in the supplements section is always very helpful! I'm always treated like royalty there and it is my only daughter that I frequent most of the time but sometimes I have to go to the other ones unfortunately! But this Sprouts has always been great especially the employees that aren't there!

I buy the rotisserie chicken here all the time. Unfortunately tonight when I got home and started…read morepulling the chicken apart it was severely undercooked. I hate dry chicken so I'm a fan of it being properly cooked and moist., I know sometimes by the bone it's a little pink, but on this chicken the breast wasn't even fully cooked which is very scary. It was raw enough that it was difficult to pull apart. It was raw. I called the store and when someone answered and I told her she then asked me if I wanted to come get another one or if I wanted a refund. I told her that I wanted them to pull the rest the chicken off display cause it's not cooked, and she said "I'm about to leave but for sure, so do you want a refund or another one?" I don't think she was understanding. I called back out of concern and she said they had checked the other chickens and they were fine. I really don't understand how undercooked chicken can then be holding proper temp under a heat lamp. If the chicken wasn't cooked to temp in the kitchen, which it clearly wasn't, it makes no sense how only my chicken was undercooked. She asked if I wanted to talk to a manager and I said yes and then was put on hold. I had understood from the beginning that a manager was taking care of this. I work in the food industry. This chicken was not cooked.

Carol in the Deli section she is great always my go to girl, needed liver sausage she knew right…read morewhere it was. Always have a hard time finding stuff I just go to Carol you guys are lucky to have her. Thanks Rich D

This store is an absolute disaster. Items are rarely stocked, produce goes bad so fast. Quality of…read moreitems has really gone downhill. Expired items are being sold so check the dates. Cashiers are not plugging in correct codes and are overcharging for produce. Check your receipts. Management refuses to eject pets, only service dogs are allowed yet obvious pet dogs are brought it. Barking, shaking dander,one dog even lifted its leg and peed all over the bottom shelf merchandise in the chip aisle. 3 different dogs obviously not service animals in one shopping experience. The dairy case smells like spoiled milk. Filthy and unsanitary.