In one word : AWFUL
I wonder : Who is in charge here? Do they care about the guests? What is the standard of service?
I seldom have the opportunity to visit the competition, and of course when I do : my expectations are high. I am the customer; my business should be appreciated.
I had just finished a long day of work and I simply wanted a quick cocktail and table alone to relax. I went directly to the bar which had 4 people behind it. The first person to acknowledged me was the male worker, who gestured for me to proceed to the end of bar rail for service. I quickly complied and waited for his undivided attention so I could place my order. As I waited, I heard several people asking for ..... drumroll......SERVICE!! Not a good sign....it was not busy (less than 50 people for sure) and I had not seen any wait staff at all, just the 4 people behind the bar. When the guy finally got close enough, I couldn't help but notice that he had this weird look on his face like he was lost or confused-- when I politely asked for a jack and coke - he just smiled --- I then asked 'what do I need to do to get a drink in here?' He proceeded to tell me that I needed to ask the guy sitting next to where I was standing??? Hum, was this a joke? Or was this person in charge of the alcohol? I just sat there for a few seconds before asking the guy behind the bar if he could or could not get me a drink- his reply was 'no' .... he smiled and began talking to one of the ladies behind the bar. She was dancing around, laughing now, and I wondered was she even an employee? I continued to wait for an actual employee, and eventually a bartender took my order-- I paid for my drink - left a 40% tip -and I made my way to patio area- I choose one of the very back tables, as they were empty and I did not want to be bothered. I had not even taken a second sip when a guy sat down right by me. He immediately started talking and I tried to remain polite-- He was obliviously impaired, so I began to ignore him- He kept talking and then he got very
creepy/ weird/ and scary- He pulled his chair closer to me and declared ' pleasure and rage' are alike to him- What in the hell? I asked him to stop talking to me, but I was forced to relocate at other end of patio- when he returned to inside bar, I reclaimed my spot near the back of bar- but less than a minute later he appeared again- I looked out from back patio and noticed another set of chairs - a lady was seated there and I asked if I could join her- I told her about the creep and she said - sit her with me - we had a nice conversation: she was a Sabby's employee - but I didn't hold it against her..
She said they was getting ready to do last call & asked if I wanted to drink a shot with Her- then out of nowhere this crazy lady came up - removed my drink/ and proceeded to tell me I could not drink in that area - Are u kidding? This was a new concept: this area is : reserved for employee alcohol consumption!! I followed the lady with my drink back inside the restaurant- she was so rude & obnoxious- when I asked her why she treated me like a criminal? I told her the other employee told me it was okay to sit with her and drink - I didn't know that area was employee drinking only!! What a joke - worse yet - I asked the server who took my drink if I could please get a shot -
She look annoyed but replied yes -
But not right now -- she had a bad day and she was taking a break ?? Sabby's: Shame on you!! Everything was wrong - your employees think they are more important than the guests - they don't follow policy - you allow non employees behind bar,-and just so you know - I never got that shot::the waitress went on break before last call - she was stressed out - how inappropriate/ unprofessional/ and completely disrespectful
I was your guest - I worked a 15 hour day and got treated like an inconvenient visitor --
Your bar needs to retrain staff
Monitor the alcohol area
And fire the guy who acts like he is a bartender- along with Steve (the guy sitting a end of bar whoi was told had to approve of me even getting a drink (later I heard this guy's name)
This visit was a real eye opener-
Never again read more