Aray of Services turned what should have been a straightforward, professional move-out into a…read morefrustrating, disappointing mess, and I would strongly warn anyone against hiring them.
My dad hired them to handle a long-distance move from Southern Illinois to suburban Washington, DC, and also paid for a full "Move Out Cleaning" of the home he'd lived in for about 20 years. The move itself was mostly fine, but they still managed to significantly damage an Ikea file cabinet by shearing off some of the wheels while unloading the trailer. That alone raised concerns about their care and attention. Unfortunately, the cleaning job they were paid for was where things truly fell apart.
The "move out clean" they delivered was completely unacceptable. Baseboards and high areas that any competent cleaner would know to address were obviously never touched. Dust in those places wasn't light or recent; it was caked on, clearly representing years of buildup, not a few weeks in an empty house. You could still see clear outlines of where rugs had been on the laminate flooring, meaning they did not properly clean or even thoroughly mop the floors. No reasonable person would look at those results and call it a professional move-out cleaning.
On top of that, the oven of the electric range--one of the major items that virtually every standard "move out clean" includes--was not touched at all. It was visibly dirty and clearly needed to be cleaned, yet they left it exactly as it was. This wasn't some small oversight; leaving the oven filthy is basic proof that they did not perform anything close to a thorough move-out cleaning, despite being paid specifically for that service.
When these issues were raised with Chris, the owner, instead of taking responsibility and making things right, he hemmed and hawed and made excuses. He tried to blame what we were seeing on "six weeks of dust" piling up while the house sat empty. That explanation was insulting. Six weeks of dust does not create hardened, caked-on grime on baseboards and high surfaces, does not produce permanent-looking rug outlines on the floor, and certainly does not account for a dirty oven that was never cleaned. It was obvious this wasn't about time; it was about work that simply wasn't done.
A reputable company, when confronted with clear evidence of a poor job, owns the mistake and fixes it. Instead, Aray of Services tried to explain it away and minimize the problems. Between the damaged furniture, the absolutely substandard "move out cleaning," the untouched oven, and the owner's refusal to take real responsibility, they demonstrated a serious lack of professionalism and integrity.
If you're considering Aray of Services for moving or cleaning, especially for something as important as a move-out where the condition of the property actually matters, I strongly recommend you look elsewhere. They took the money, cut corners, left major tasks undone, and then tried to spin excuses rather than provide solutions. I would never hire them again and would not recommend them to anyone. Not worth the money!
