This project was replacement of a kitchen/laundry room floor with a tile floor. Original floor installation was scheduled for 5 days. It took 7. The installer arrived at about 10:30 am on average each day. They worked about 6 hrs sometimes leaving for an hour or more for lunch and errands. The installation was not completed by the scheduled date; we allowed them to work Sat & Sun to complete the job which was 6:30 pm Sun. By sacrificing our weekend Reinhold could keep its commitments to other customers. There was considerable dust around the entire house as a result of the work. We spent several days cleaning every room top to bottom. The newly installed floor was defective and a decision was made to replace the defective tiles. This was to take 3 days. After 2 days the installer was unable to effectively remove defective tiles and more defective tiles appeared. A joint decision was made to take out tiles and subfloor. The replacement was scheduled for 8 days, which could not start immediately because of their other commitments. It took 12 days, including 3 weekend days and our planned vacation. On the last day, the installers left at 7:30 pm on Sum, with some baseboard not reinstalled. Again, by us sacrificing our weekend and VACATION, Reinhold Flooring could keep its commitments with other customers. The installers did put up plastic over all openings and cabinets and Rienhold Flooring did provide a cleaning service to assist us with cleaning. The cleaning service satisfactorily completed the task we gave them, however there was still considerable dust inside the cabinets and pantry, which required removal and wiping of all contents. Reinhold Flooring offered us $200 in compensation for our troubles on a $5,998.00 bid. We were insulted. Our sacrifice of weekends and vacation allowed Rienhold Flooring to keep it commitments to other customers. That, I believe would be worth well more than $200. Apparently, they don't. Before contracting with this flooring company you may want to consider the value of your weekends, vacation and time you'll spend cleaning after the installation. read more