1st visit - short, abrupt and dismissive. Front staff, even worse than the doctor.
Referrals to specialists - whoever they can find taking patients. They don't even try to find someone close. They don't even ask what's convenient, and being that I can't drive, 6 cities away is not in any way convenient. Only for the specialist to not be available to you for 5 months!
Prescriptions - You run out of meds because the doctors office didn't put it in on time (Crucial meds btw), the pharmacy is telling you to call your doctor. You call and they bounce you back to the pharmacy. They don't ask questions, they just say they did it, rush you off the phone. Pharmacy tells you to call back... they didn't get it. Wash, rinse and repeat this 3 times.
ON THE 2nd TIME - you tell them what prescription, they ignore what you said and rudely tell you they did it. They are clearly aggravated for something that is not your fault.
ON THE 3rd TIME - They answer the phone "HELLO!" Like I am a bill collector (what they really meant was "WHAT DO YOU WANT AGAIN" by the tone of the voice). It's like they want you to feel guilty for calling. Ask you what prescription. They repeat it to you, then give you the dosage. They OBVIOUSLY sent it in for the wrong one because while they both start with the same letter the dose is VERY different. THEY confused the 2 meds. NO APOLOGY from them, just rush you off the phone with a huff. If they weren't so busy being rude and angry, maybe they would have recognized that it wasn't my problem but theirs. It was a mistake, I can live with that. The problem is acting angry and rude with me for something THEY did wrong. Missing a dose caused me to have an issue with my condition.
I have a condition that is made worse with stress, and they know what I have. They front staff doesn't care and that lady treats you like crap. The doctor has to hear her talking to people the way she does, there is NO WAY he has missed this and he obviously doesn't care. That front desk person, whoever she is, needs a new job or possibly anger management. I am not a doctor, but she doesn't need to be working for one. That much is apparent. I should have chosen different. read more