Totally unprofessional. I've been a loyal customer for many years, but my most recent experience was extremely disappointing. I checked out as a guest and selected UPS shipping, yet weeks later I received multiple emails accusing me of using an "old UPS account number" and demanding I pay an additional $80 on a $100 order. At no point during guest checkout was I prompted for an account number.
To make matters worse, I was later told that "all of my credit cards on file" were expired--despite checking out as a guest. This raises serious concerns about how my payment information is being stored and used without my consent.
As a small business owner myself, I would never treat a good customer this way. I clearly recall paying for UPS shipping upfront, and the lack of accountability and transparency here has left me unwilling to continue doing business with this company. read more
