1. S Carlson's Plumbing

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Atascadero, CA

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S Carlson's Plumbing

4.7 (21 reviews)
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3 years ago

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Review Highlights - S Carlson's Plumbing

“Steve Carlson and his crew was able to remove the old steel tank and replace it with a new poly tank.”

Mentioned in 4 reviews

Read more highlights

Rocksteady Plumbing - Pic is of Kitchen drain line, nearly 1/3 plugged up.

Rocksteady Plumbing

(98 reviews)

Efficient, as usual! Very reliable & informative. Our "go to" company for any plumbing issues. Ha,…read moretruly Rock Steady!

I hired Rock Steady Plumbing to install a Navien tankless water heater on August 10, 2026, at a…read morecost of approximately $6,900. At that price, I expected a professional installation that was completed correctly. Unfortunately, that was not my experience. After the installation, I discovered significant deficiencies that required correction. The tankless water heater had been powered using an extension cord running across attic floor, rather than a permanent electrical connection, and the condensate line had been routed underneath the house, where it was draining into the crawl space rather than being properly terminated outside. I contacted Rock Steady and gave them the opportunity to correct the issues themselves. When the necessary corrections were not completed in a timely manner, I ultimately had to hire another licensed plumber and an electrician to complete and correct the work. The electrician corrected the electrical connection. The second plumbing company rerouted the condensate line from underneath the house and properly terminated it outside. Their invoice specifically documented that they had to plumb the condensate line from where the prior plumber had left it under the house and terminate it outside. To Rock Steady's credit, after I submitted the invoices for this corrective work, they reimbursed me in full for both the plumbing and electrical expenses. I believe that is important to include. However, reimbursement does not change the quality of the original installation or the considerable amount of time and effort required on my part to get the situation resolved. The original installation occurred on August 10, and I did not receive final reimbursement until September 17--more than five weeks later. During that time, I had to identify and document the problems, communicate repeatedly with Rock Steady, arrange for other licensed professionals to evaluate and correct the installation, pay those expenses myself, and then seek reimbursement. I paid approximately $6,900--a premium price for a professional tankless water heater installation. Instead, portions of the installation were substandard and ultimately had to be corrected by other professionals. I appreciate that Rock Steady ultimately reimbursed me for those corrective expenses. But for a $6,900 professional installation, I expected the work to be done correctly the first time. It wasn't.

S Carlson's Plumbing - plumbing - Updated November 2026

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