Got us what we wanted, the day they quoted it, at an appropriate price. Highly recommended!read more

Same day, a free estimate was provided. However, two technicians came out and surveyed the…read morenecessary repairs and replacements. After explaining to the young lady, "Maddie," on the phone that I only needed the torsion springs replaced and provided precise measurements for the parts, she said no problem. Our technicians are fully stocked and can replace them on-site if I agree to the price. Once the technicians arrived, they examined everything and stated that they would have to install a conversion kit. However, this was not what I had requested nor what Maddie had suggested could be done. The conversion kit parts and labor would cost just over $1,200.00, sir. Unfortunately, the complete conversion kit costs $287.00, and the total labor hours are limited to two hours. Therefore, $1,200.00 minus the parts ($287.00) equals $913.00. Subtracting the labor (2 hours) from $913.00 gives us $456.50 per hour. I'm sorry, but that's certainly not good business practice. And certainly not what an average garage technician gets paid even if you split the 456.50 between the techs. 228.25/ hr is still nowhere near what garage techs get paid around this area. Made a call as soon as they left to another company "The door guy" same kit , same service $636.00 after parts labor and taxes.

I would highly recommend this company. Used them 2 yrs ago and the man that came, had our door…read morefixed in an hr! We had to call them again yesterday. They didn't have any techs available, so Adam, the manager, came out himself early this morning so we wouldn't have to wait to get it fixed. Adam was super nice, and very knowledgeable. and had our door fixed quickly and it works great. He didn't try to sell us a bunch of stuff and only charged us for what was fixed, which was very reasonable. To know they stand behind what they fix makes it even better.

Highly recommend this company. Best service and the techs came on time and explained everything…read morethey were going to do and fixed all the issues. No up charges . We have them at our house every year to make sure all is doing well.

Fantastic! The torsion spring on our garage broke and we couldn't get out of the garage. We…read morecalled Diamond and they offered to come out on a Sunday. It would have been an emergency charge added but we were able to wait an extra day. They showed up on time, fixed the spring, gave us some info and advice on the old vs the new and were on the way fast and easy! Well done!

They came and helped us with our door about 2years ago. We called them again and we are at 72 hours…read moreof no response. We are going to now go and use a different company. Their facebook page also shows many others stating the same thing.

Mike was incredibly friendly and generous, taking the time to explain everything that was going on…read morewith my garage door. The service was very fast, and I'll definitely be using his services in the future.

Mike was excellent in replacing the broken torsion spring on my garage door. Professional, very…read morequick, and he was happy to answer my questions so that I could do the repair myself next time if it happens again. I like to do-it-yourself when I can, but this was worth every penny for the peace of mind.

I have no idea how to rate this company. I called them and they came out Friday afternoon to look…read moreat the door. The guy was very polite and gave me a couple different options which I do appreciate his honesty and effort. That really meant a lot that he was willing to repair the door rather than replace the door although the door really did need replacing to be honest. He was going to get me a couple estimates on door replacement and email me some estimates over the weekend. Here we are on Tuesday and no estimate. Maybe it takes 4 + days to get a quote.....Seems odd.

Very knowledgeable, reliable and trustworthy. My two garage doors, the openers and entire track…read moresystem was done in one single day and was also very cold outside I definitely trust them and would hire Mr Sherwin and his skillful son for any garage door issues in the future. Definitely recommend anytime and their prices are good and offer a wide variety of garage door options.

Tom is super friendly & reliable!! I called for a service and he called me back soon after. I…read moredidn't get to the call on time but he did leave a voicemail and even texted me. He was quick with his responses .. gave me a date and time when he could come out to the house & he did just that! Mind you, he gave me his business card as soon as we met .. professional!! Thanks for the quick service & good luck with everything

Had a torsion spring blow apart on me Monday night, I called The door guy the next day and…read moreunfortunately it went to vmail, but Tommy called me back in about 10 minutes. So leave a vmail! I explained I needed a replacement spring done, and after a few questions, texting some photos, he determined that the one spring I had wasn't enough, and even quoted me a price over the phone. Showed up the next day ONTIME! Did the springs, found a frayed cable, and serviced the rest of the door. Runs quieter and smoother. Same flat rate he quoted (very reasonable) and was pleasant to work with. His wife collecting payment over the phone was equally pleasant to work with. WOULD RECOMMEND!!!

I dropped by not knowing it was new owners. I was greeted by a gentleman who was clueless. I…read morehanded him 2 keys and he stammered until help arrived. I made keys for many, many years and know what should be charged. An old Ford ignition key that I made for $2.50 cost me $8. A single sided Yale key that I made for $1.25 cost me $3.50. Robbery in the highest degree. On top of that the Ford key had a plastic top and they made it without. They should have asked. Fool me once shame on me.

Fantastic work! I needed my door modified to accommodate a Yale smart lock. Brad was early, fast,…read moreefficient and the lock works great. Furthermore, he did all of that for a great price. Brad was friendly and he went out of his way to make sure that I knew how to use the lock. Thanks for making the drive from Winchester to the Luray area to help setup the lock!