Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.

Peter is so kind, very happy to have such a reliable guy here in Phoenixville and will be sharing…read morehis information with the neighborhood.

The customer service was incredible, and they are very professional and thorough with their work…read more It is a great value for easy fixes, and I highly recommend it!

Very pleased with our experience with Terry and his team...from initial phone call, through visit…read moreto provide estimate and do water test, all the way through scheduling and installation. You can easily tell that the work product and customer satisfaction matters to him and that says a lot about a company. The team was well prepared and meticulous while being efficient during the installation process, including a nice cleanup job. It looked like they were never there other than the new equipment up and running well! I made lots of calls and inquiries trying to find the right fit for our needs, and I'm very pleased with our decision to select Pure Water Pure Air. Highly recommend!

Terry was very personable and provided in depth education on water management systems and was very…read moreknowledgeable and gave solid, fair pricing. Bill F.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

Nathan and Tim were on time and changed our well tank very professionally They were neat and…read moreefficient and would certainly recommend them for any service work. Penny and Mark in Falling Waters

(They will not back up their work, do not recommend) We are…read moreSeniors, this break was discovered on a Friday, had been leaking for a very long time, I expressed my dislike of their failing, repeatedly and my having to pay for rework each time. How I am not some Country Bumpkin you can continue and do this to! My wife and me tried to stop in the Greencastle Office following Monday as to why we were left hanging? (Customers for several decades with full well & water treatment from Negley's) They refused to come to the inner locked door, wonder why they installed this I thought? Negley's hired a lawyer and put a Restraining Order against us! Tell me what will an elderly couple do that they enforced such an action against us, complain, plea for help, what? Abuse of legal system, and an overwhelming display non business like, emotional behavior!

Installed water softener and carbon filter. Can tell the difference immediately in the house. Had…read moreissues with the product and they came out and fully fixed the issue and were quick at responding

My water filter was leaking and needed the piston and seal replaced. Chuck found the correct part…read morefor a system that was installed nearly 10 years ago by another vendor. We scheduled a convenient time to do the work and Chuck got the job done quickly. He tested the filter to make sure everything was in order and charged a very reasonable fee (less than the original vendor charged for similar work 2 years ago!). Chuck has a lot of experience in water systems and I highly recommend Nova Water. I will certainly use them again in the future whenever needed.

Love there water and no expensive service contracts!! Everyone was very professionalread more

From the owner: Discover Pure Home 365 in Martinsburg, West Virginia – your premier choice for creating a healthier…read moreand happier living environment. Discover our array of solutions, featuring cutting-edge air purification systems, water filtration systems delivering the purest water, non-toxic cookware sets for healthier culinary experiences, and grounded sleep mattresses to enhance overall well-being. Immerse yourself in the benefits of fresher air, purer water, more delicious meals, and improved sleep quality. Embark on the journey to transform your home into a sanctuary of well-being by scheduling a demo with Pure Home 365 of Martinsburg today.

These guys are AWESOME! Impeccable, professional and…read morefriendly service. I'm totally appreciative for their emergency service. They got my Septic empied and repaired in no time. I highly recommend them. They also give impeccable well water services!!! Thank you guys!!!!

3/12/2026: Austin is fantastic! He checked out my units, replaced filters, tweaked a small issue,…read moreand answered my questions. He is a very nice and personable young man. I thoroughly enjoyed his visit and am very happy with the work he did. ******************************************** 2/25/2026: Brandon was great! He was so helpful with questions about a tub issue and quoted me a very reasonable price. He checked my unit, tested the water in my reverse osmosis, and helped me change the date for a service call. Brandon is outstanding!