Poor communication, false guarantees, disrespectful ownership. If you have any other option, go…read morewith that. You'll regret going with these people. The owner is an angry old white man that acts like he could care a less if he treats his customers with respect. The only bright spot is the mechanic Fernando. His willingness to help and be solution oriented (polar opposite of the owner) was the only reason I allowed them to work on my car to begin with. Anything is better than this place!!!!

These guys are pretty reliable and reasonably priced. I had an older Honda Civic they did work on…read moresome time back. They fixed the brakes and did a full tuneup on it. I believe the CV joints also had to be fixed at one point. The car was running better after it was taken to them. It was an older car so eventually I had to have more work done to it. I had to go to different mechanics to fix it from time to time. Hondas can last a lifetime if you take good care of them. My Honda lasted about 20 years. They're pretty low maintenance cars until they get a little bit older. I believe it was around for 105,000 miles. I owned another Honda but it unfortunately got totaled after eight years. Anyway... I didn't deal with the staff directly. A relative helped me out and took the vehicle for me. They dealt with the employees. They said everything ran smoothly with the staff. My main concern was if they could fix my car. They were able to do that...for awhile at least. I would consider taking another vehicle to them. Overall a good experience here. I'm not sure about the exact price. My relative took care of that for me (which I'm grateful for btw).

I needed an engine swap for my car, and Jesse was very personable and helpful. He was recommended…read moreto me because he and his techs are highly qualified to work on even complex issues, and they have reasonable prices. The car is running wonderfully now, and we will get all our service work with Jesse and his son in the future.

Jesus gave me his word, one disabled vet to another, he would take care of me. His son delivered my…read morevan in town t or c. The next day, I informed Jesus about the problem with the transmission. This was six weeks ago, and he still refuses to fix what he did. I'm a disabled vet, and I need my car to get to my VA appointments. Doug Spieker DAV

Went to take my car there, it took hom 3 weeks to find the problem. I asked the owner numerous…read moretimes for an estimate. Instead of giving me the estimate the fixed it and charged me $1000. I told him that was too much ans that we didn't agree on anything. He said he was going to put a line on it. I told him he couldn't because there law states that we had t9 agree for services. He got mad and said that's is how I lost many family members. He also has a used car lot, I am sure that's how he gets his cars to sell. Anyways, after a month the car started experiencing the sane problem. Now he tells me he has alot of work. DO NOT TAKE YOUR CAR HERE. He wants to sell your car.

Finally! A place in El Paso that is both professional and courteous. Took the car in for a safety…read moreand emissions inspection and was greeted by Mike who asked me for a copy of my current insurance and told me there's about a ten minute wait. The wait was less than ten minutes and I was in and out in a jiffy. Thank you, Mike for answering all my questions and helping me today.

Do not recommend!!!! Showing up he said could see the car…read moreand give us a call with a diagnosis once the car is up. About two hours later we didn't receive the call so we called to see if they were able to get the car up and their response was to " just come pick up the car" and refused the service. He didn't give us a wait time he said we just needed to pick it up and they wouldn't be able to see the car? Now we have waste two hours of morning when we could have gone somewhere else we understand if they are busy but by would Bruce accept in the beginning and gave us a time he would call us back. In my opinion racism was shown.

One of the last independent mechanics who is honest and knowledgeable. Reasonable prices and there…read moreis no job Bruce and Joe can't solve. They have been my families mechanic for over 30 years. Highly recommend this shop to give you honest estimates at a reasonable cost.

Service requested - done - excellent Work quality -…read moreexcellent Value - excellent - compared to other shops and dealers Has my business.

I'm very satisfied with the service very professional. They took care of all my needs, and I'm very…read moregrateful to have found them to find someone to work on my car wasn't very easy here in Las Cruces, and they were able to fix my car so for that, I'm truly grateful.

So I am thankful that the car is running somewhat ok but the whole process has been completely…read moreridiculous. My car was in their shop for almost a week when the fix took about a hour and a half. To replace an alternator and the chord along with labor was 1,000$. It is what it is. There are more better options which half of the labor was on me because I had to swap out my own car battery. Never heard of that before yet it happened. I genuinely hope richard's auto goes bankrupt.

would genuinely leave a 0 star. As some of the previous reviews have stated, people take in their…read morecars and drive off with it needing more work. Exactly my case. I was told by word of mouth & my in laws that this mechanic shop is honest & has good reputation. Incorrect. Took my car in Friday, was charged $930 for a $80 part (5hr labor for a part that should take at most 2hrs) and drove off with more issues that could've caused my car to catch on fire. Was also told I needed new breaks all around which was also incorrect. Total would've had to spend over $3000. Luckily I took it to another shop in which they confirmed my breaks only needed lubricant & will be getting all else fixed that was messed up at richards. Expenses aren't the issue as clearly taking my car to a mechanic l'm ready to pay to get my car fixed. PLEASE find a genuine and honest mechanic because this is not it. Richard, I'm embarrassed your shop has now had this reputation due to the mechanics you have in your shop. Do better.

They have on plain view that they charge $125 for a diagnostic. I called before to see if they work…read moreon a particular kind of vehicle. I towed my car and the next day they come up with a $470 diagnostic fee and they also mentioned they do not know if they could be able to find the issue. I spent $250 on tow trucks for a lying shop.

Great service and fair price. Would return if I needed work on my car again. Very helpful and…read moreexplained this issues that needed to be fixed.

If i have the opportunity to give one star i will do it. The ask me to bring my car in a 3pm that…read moreit will be 2 hours job. I was the at 3 the pulled my car to the bay at 3:45pm after confrontation with the receptionist. While me seating in the office thinking the working on my car , i was surprised they just move the car out of my sight. I come outside at 4:30 they didn't even start the work and at 4:45p that when the mechanic pulling out his tool to start the job . Basically i have been seating the for more than hour and half for nothing and on top of that the receptionist keep lying to me instead of telling me straight that they can't do it . The service is really really poor don't go over there if you have things to do , they will just waste your time.

Took my truck to get a muffler installed. After a nightmare of a job at the last shop I went to I…read morewas skeptical. But Norman did an excellent job! Welding was super clean as well. Would definitely come back here for future work! Staff is very friendly as well.