I'm extremely disappointed with how my apartment complex handled my situation during the government shutdown. I've been without payment for over 36 days due to the shutdown, and I went to the leasing office ahead of time to explain everything. I even provided an official letter from the government confirming my circumstances.
The staff told me they needed to check with upper management. When I followed up a few days later, they said I only needed to pay $300 before November 1st and that I would not be charged late fees. Because of the shutdown, even that amount wasn't possible, but they assured me they would work with me.
Instead, on November 5th, I came home to find a notice placed inside my apartment--meaning someone entered without my permission--stating that my rights of occupancy were being terminated for unpaid rent. The notice listed the full amount for November, even though I had already discussed my situation with the office and was told a partial payment would protect me from eviction action.
I know the office will probably respond saying this was a misunderstanding and that I should have spoken with them before posting a review, but you should've spoken with me first before entering my apartment without permission and leaving a termination letter inside my home. You all should be communicating with each other -- and with management -- about what's going on, especially since I already notified management about my situation. I received no emails, no phone calls, no texts warning me that someone would be entering my unit or that this notice was coming.
Entering a resident's unit without proper notice is a serious concern, and it should not happen unless there is an emergency -- which this was not.
I'm not posting this to cause drama. I'm posting this because residents deserve clear communication, fair treatment, and respect for their privacy.
I did everything I could to communicate honestly, provide documentation, and stay ahead of the issue. Instead of compassion or consistent information, I was met with miscommunication, lack of follow-up, and an unannounced entry into my apartment. This is unprofessional, stressful, and shows a complete lack of support for residents during a government shutdown that is completely out of our control. read more