Called because we had a leaking washing machine spicket that was very old. They came within a…read morecouple of hours and to my surprise it was the owner himself. Very respectable and knowledgeable. Assured that the work could be done that day. Great work and very clean. I had both replaced and also asked him to replace our outdoor spicket which was old and he gladly did. Price was very reasonable and fair. He pulled no punches and the work was expertly done. Would recommend them to everyone!!!

I would give more than 5* if available. I had a clogged shower drain. From the start Mike (owner)…read morehandled the call like I wish every owner would. He answered the phone and took my information and scheduled me for later that day. He arrived later that afternoon with a call before coming. He analyzed the problem including taking pictures and gave me an estimate. He snaked the drain and then tested the results. He guarantees the work for 1 year. He was very conscious of cleanliness (wearing booties and the like) and very efficient. He left me a very happy customer. I will definitely be using him again.

Julian did a great job and make everything tidy after the "kitchen drain work". He is motivated by…read morethe goal of "helping people". I am impressed and he did help me a lot in solving my kitchen crisis today. How I get to pick this vendor for the job: I have sent a few requests online and you are the first one replying to my messages without the need to have a "phone consultation scheduled and you are able to come in and fix the issue on the same day. Conclusion: I am very happy with the work and will def reach out to your company again for other work down the road. Thank you so much!

My bathroom sink was clogged and I couldn't locate the issue. They came right out the day after I…read morecontacted them and fixed not only the clog but a couple of other plumbing issues I had. Very professional, quick, and neat, and the pricing was reasonable. Would use again!

I called for a non-emergency issue with a pump attached to our basement utility sink. I left a…read moremessage and my call was returned promptly. The office staff was professional and pleasant. She asked a number of questions some of which I couldn't answer (question-what kind of pump? My answer "black"). Not once was I made to feel silly because I didn't know the answers. The appointment was made quickly, I was surprised that it would be the next day. Lou arrived promptly and was easy to speak with. He addressed the pump issue, checked the pressure in my well tank, fixed leaking gas lines and fixed my sump pump. The cost was in the range I expected. The most impressive thing is that he left the area cleaner than when he arrived! He even cleaned my utility sink (yes, it was in need of it, but...)! I definitely will call again for plumbing needs.

Nice people. Used them a couple of times. Haven't had any issues. They do the job right and thats…read morewhat I care about.

Waited days for proposal. Time of the essence. Never provided. Admittedly minor faucet install so…read moreultimately Denny must decided not worth his time. But here's a suggestion: don't agree to do a job provide a proposal by a date certain and then just ignore two or three follow up emails as a potential customer's time runs out. Pretty simple. We move on. Actually worked out better - found a far more reliable, friendly local plumber who was responsive and charged me $200 less. I should have known Service Tech wasn't reliable when they - well Denny, just threw out a nearly $600 flat quote to install one simple bathroom faucet...without ever seeing the job. I asked if he wanted the model number for the faucet. No need for that when he had no intent to follow through. Makes me wonder about all the other positive reviews. Maybe they were customers who paid for more expensive jobs. What a shame I just had a faucet.

Dennis did a great job! On time, courteous, and efficient. I would how him again next time I have…read morean issue.

I hadn't been to the Parlor since 2004!!- I have 2 previous tattoos done here & wanted my newest…read moreimage to come from here as well. I didn't remember Mr. Paul Nolin from 22 years ago, but I will NEVER 4get him NOW!!! Paul did an AMAZING JOB ON MY LATEST TATTOO!! Thank you Paul & I will send a pic of my personal - pinky- ring when I see my Dad again in early August!

Chris was easy to deal with and very professional, he was polite and took time to listen. we had…read moreput in for quote on a replacement HVAC UNIT and we had heard lots of horror stories with the big intallers with questionable quotation and other practices. He also followed back on many questions and installed the unit with the utmost care

I called about a tub faucet leak, 2 outdoor faucets that leaked, and an outdoor shutoff that…read moreleaked. Rob was here that afternoon to take a look, and had two guys out a few days later. (This wasn't an emergency.) Rob's easy to talk with, so were the two guys he sent, all very knowledgeable. I thought at least one of the outdoor faucets and the shutoff would have to be replaced, but Rob's guys fixed them without replacing them. Cost was less than I thought it would be (don't tell Rob!).

Truly a 5 star plumber. Worked with me get me on the calendar. Explained to me thoroughly what my…read moreplumbing issue was and how he was going to repair it. He was very efficient and fairly priced. My #1 plumbing recommendation

Here is a draft of the review that balances your appreciation for their technical skill with your…read morevalid frustrations regarding their pricing structure. Review for Roto-Rooter Rating: I have mixed feelings about my recent experience with Roto-Rooter. On one hand, their technicians are excellent. This was my second time in less than a year having the same sink snaked, and just like the first time, the plumber was professional, timely, neat, and successfully unclogged the drain. If you are in an emergency and need someone reliable who will get the job done right, they are definitely the way to go. However, I find it increasingly difficult to justify using them as a "go-to" service due to the lack of incentive for loyal customers. Paying full price for the same recurring issue within a single year feels steep. While the plumber did offer a $100 discount this time, that is a standard coupon amount I likely could have found elsewhere. What is more frustrating is that I've gone above and beyond to prevent this: * I purchased their proprietary maintenance cleaner (at 3x the price of standard retail cleaners) and used it exactly as instructed. * As a two-family household, we are extremely cognizant of what goes down our drains. * We previously used them for a major sewer line repair--a nearly five-figure job--less than five years ago. I would expect that level of history and investment to place us in a "high-value client" bracket with better pricing protection. The reality is that if it isn't an emergency, there are much more affordable options available for a standard drain snaking. Summary: Great quality and highly reliable, but the pricing model doesn't seem to value repeat customers or long-term loyalty. -- Jason

The technician who came didn't even look in our sink. He didn't even run the water. He then quoted…read moreus $800 to unclog a drain. That is the most ridiculous thing I had ever heard. I told him "no" and he offered a $100 discount with a 6 month warranty. I told him to leave. The whole thing was a waste of time for a company that insisted they can't give a quote over the phone - but when they arrive, they don't even look at the sink and just give a verbal quote. Pretty sure you could have done that over the phone and avoided wasting everyone's time.

I want to start by saying that the reason I'm leaving this review is because of Mike. He was…read moreabsolutely wonderful! I had a plumbing emergency on a Sunday and was initially quoted approximately $1,000 for the service call and to have my drain snaked. Unfortunately, that was more than I could afford, and I let Mike know right away. I understood there was an additional charge for weekend service, so I was willing to wait until Monday, which would have saved me $350. But Mike wasn't ready to give up on the situation just yet. This is where Mike really stood out. Rather than just walking away or insisting on the more expensive service, he took the time to assess the situation and try another approach. He was knowledgeable, patient, professional, and genuinely willing to help. Not only did he resolve the issue without needing to snake the drain, but he also managed to keep the cost within my budget. Mike turned what could have been a very stressful and expensive situation into a much better experience. His professionalism, kindness, and willingness to find another solution made all the difference. I truly appreciate his help, and he deserves to be recognized for it. Thank you, Mike!

I am in the process of recovering from surgery, and my kitchen garbage disposal decided to give up…read morethe ghost, and start leaking everywhere under my sink. Normally, I would have fixed it myself, but was too weak to do so. I got on NextDoor, and someone was inquiring about plumbers, and William Archer and Sons were recommended several times. I took the chance and called them. This was on Saturday afternoon. Within an hour, Chris and Alex were at my door to fix the issue. They were quiet, clean with the repair, and had a disposal unit on their truck, so I did not have to go out and shop for one. I took advantage of that, and within two hours of their arrival, leaks and a broken unit were a thing of the past. I paid a bit extra of course as it was an emergency call and bought their unit (a well known brand) but I have solid peace of mind. Thank you guys!

Gary is an honest and excellent plumber. Saved us a load of $$$ and fixed our problem immediately…read more Great job at the right price! A++++ !

While Gary was repairing a faucet leak at my house in New Brunswick, I asked him to replace a dryer…read morevent pipe as well. Since Home Depot only charges $20 for a complete dryer installation, I thought replacing vent pipe alone was a small simple project so I did not ask for pricing upfront. It turned out to be a $163 surprise. Gary later offered $30 discount. Hope people learn from my mistake.

Don't know much about them, had a leaky shower, they were unable to do the job. I ended up doing it…read moremyself. Probably not the hardest plumbing job, but maybe they just specialize in other kinds of plumbing.

From the owner: Complete Plumbing, heating, air conditioning & drain cleaning repair and contracting. Over 30…read moreyears experience.