My experience with Bob went from unprofessional to absurd: 1st. I made the appointment for a toilet install on Amazon a week prior, yet no one ever called me to learn the specifics of the job, confirm the time. I called him the morning of our meeting to clarify that the contract specified he provide a new supply line. He said he would stop by homedepot to make the purchase. Still, he came with nothing and said he'd be using the 30 year old one there. Any experienced plumber knows you need to replace a supply line. 2nd. He showed me that the toilet could move, indicating that the flange was cracked, then said he had no idea how to replace a flange. Any experienced plumber knows how to make that repair, can learn it on youtube in 15 minutes. 3rd and most bizarre: throughout our 7 minute conversation, telling me why he can't do the job, he was sitting on the floor using a tiny cup to empty the toilet bowl water into my sink. I said please don't do that, offered a bucket, but he continued, saying it was fresh clean water. Obviously, he had no idea that water is no longer considered clean once it lands inside a toilet bowl. He wasn't even wearing gloves, then touched everything. I said that I'd hire a different plumber, had to disinfect the whole room after he left. His website portrays the company like it is a team of experts but it seems that it's just him. I believe that "do it all pro" is more like an average handyman and doesn't know much of basic first year plumbing. read more