Horrible experience, $6,700 for a hot water tank is insanity…read more I will never do business with HALCO and will be sure to tell my friends and family.

due to a misunderstanding by both parties I gave halco a neg. review…read morethey have gone the extra mile to correct the situation halco has serviced my furnace and ac for several years their service has always been a+ I would highly recommend this company I am glad our issue was resolved quickly

The preventive maintenance work they did was adequate. As this work was being done for my sister, I…read morewas unfamiliar with the filter size and asked the tech whether he had a replacement filter on his truck and he said no. I asked him to tell me the size so I could run to Lowes to get one for him to install. He gave ne the size and I drove and purchased the size he indicated. When I returned, he told me he 'found one' in the corner of he basement and installed it. He then left. I took the new filters down to place them near the furnace for the next change, and found that he had put an oversized filter in the slot, leaving 5 inches protruding from the filter slot. This is shoddy work. He was too lazy to measure the correct filter size, and took a shortcut so he could leave. I measured the filter slot for the correct size, and did the trip back to Lowes for the proper filter. I wouldn't recommend them.

I'm not giving a one star on service because they couldn't locate the issue. They came out on a…read moreSunday for an emergency call. I totally get there is an up charge but $639.63, that seems a bit outrageous! I own a vacation rental business and emergency assistance is needed from time to time. As an example, Halco ( heating company) came out on an emergency on a Sunday last year, couldn't fix it and charged me $150! Why didn't I call them, you ask, I was out of town and my partner took care of this. Halco was out on other emergencies, so they couldn't come out. I just can't see how this company can justify that amount of money? BTW, Dan, my now main heating guy, came out on Monday and was able to do a temporary FIX for a $125!!! The house required a new unit and he put one in one Wednesday, at such a fair price! No fix $639 vs. temp fix $125.!!!!!!

I have been using IJN's services for a few years now and have had nothing but amazingly positive…read moreexperiences. I first hired him to trouble-shoot and ultimate replace my furnace when it died in the dead of winter. He saved us! Since then we have used his services for annual maintenance and repairs. I have recommended him to several friends and family members and all have reported positive experiences as well.

If there were a negative or -5 rating, this guy posing as an electrician and HVAC contractor would…read moredeserve it. He purposefully does not itemize invoices and then does not deliver on previously agreed upon work, that he has been paid for. Incompetent and half-ass finishes his work. Beware!

By far the most complete geothermal company within the Finger Lakes. From horizontal, verticle,…read morepond loop installations, these gentleman are professional and efficient. A start to finish water to air installation could be completed in as little as 5-6 days depending on existing ductwork. The team for the outdoor loops work very quickly using masterful skills within the excavator to carefully remove and replace soil for as little disturbance as possible. Inside work is a dream and typically completed within two days, sometimes three depending on circumstances. Once running the money that has been saved, was close to 600 free cash on our first year and more in the years after. The fed tax credit was so much more than a deduction, it is a full tax credit based on 26% of the install cost, really helpful at the end of the year. If you want to save money and protect the environment,these are your guys

Although I did not purchase my geothermal system from them I highly recommend them . I needed…read moreservice on my furnace and they were there within 2 days. Checked everything and made adjustments where needed. Working much better now. Ken knows his trade and he is thorough.

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

It's weird that I felt a sense of relief when I read all those negative, one-star reviews--at least…read morewe're not alone in having been taken advantage of, treated poorly, spoken to rudely and with dismissiveness... Isaac's lack of concern for their customers since they were bought out is, frankly, breathtaking. That's bad enough, but perhaps worse is their practice of upselling vulnerable customers. They quoted us a price for a new tankless water heater that almost knocked us over. We ended up going with someone else for roughly half the price! Then they sold us a replacement air filter for the furnace that turned out to be a hospital-grade system that was way, way beyond our needs--with a price tag to match. Yes, it's on us that we fell for it, but it was during the pandemic and Isaac took advantage of the widespread fears many of us had for our safety. We have been Isaac customers for decades, and we have been GoldCare members for at least half that time. We have paid Isaac tons of money, for new furnaces, a new air conditioner, a tankless water heater, a dehumidifier, and an air filter. We have paid the monthly fee for their service plan. In all those years, there were only two times that we needed anything other than annual routine maintenance. Once was when the tankless water heater stopped working late in the evening. Rather than send someone out, per our contract, they coached us on the phone to fix it ourselves! We were successful, so we chalked it up to a kind-of-funny experience and moved on. The other time was when our fairly new furnace wouldn't come on--on a very cold day. We called, and a rather distant and nonchalant call center rep told us that it would be four days before anyone could come out. We reminded him that we were GoldCare members, and were supposed to get priority service. He didn't care...and let us know that. When we suggested that perhaps we would cancel our premium plan since it didn't seem to get us anywhere, well, that was fine with him, too. He would forward us the cancellation forms. No attempt at customer service, no attempt at customer retention. All this led us to look around for another contractor. We were lucky to have found someone we can trust. But one of the surprises we got was how much the annual maintenance of our air filter would cost. That's when we learned that Isaac had upsold us to a hospital-grade air filtration system that was way beyond what we needed. But the best was yet to come. We called Isaac today to cancel our GoldCare and SilverCare memberships, and our annual maintenance appointment. Once they got through leaving us on hold, hanging up on us, transferring us to another hold, we finally got through. Nick asked us, somewhat perfunctorily, why we were cancelling. We told him what we have related above. He had no reaction whatsoever, expressed no apology, no regret at losing us. But he couldn't wait to tell us that the GoldCare agreement for the very expensive air filter had just started and we were stuck in it for another 23 months. He would not even acknowledge our request for consideration, given all we had been through. Just kept repeating that we were stuck with paying them for another 23 months whether we used them or not. The most he could do was send us a copy of the agreement that we already had in front of us. We originally signed with Isaac when they were locally owned and had a well-deserved reputation for being part of the community and genuinely caring about their customers. Things changed when they were acquired by a private equity firm. They lost their focus on their customers and their community and became ruthless and rapacious. We are glad to bring our business to locally-owned firm from now on.

Problem with furnace called Traino's heating and cooling.Prompt response and service very happy…read morewith results . Would definitely recommend Thank you !

Excellent service and installation of my new Air Conditioner! Very knowledgeable and courteous…read moreinstallers. I would recommend them to everyone. I will be using their company in the future for my annual heating and air-conditioning services. Robert K. Rochester, NY

We had AirQuip install a very expensive system a little over 2 year ago. We were very satisfied…read morewith the service provided at the time. Today. 2 1/2 years later we awoke without heat. The office scheduler- Lindsay- did provide us with same day service- very welcome on this cold day. However her phone service was somewhat snappish/ surly & rude rather than reassuring that service was scheduled. BTW- our service did arrive mid-afternoon & repairs were made. Hoping for a warmer night For this highly acknowledged HVAC company I would hope their first point customer service personnel would be better trained and more personable!

The service people were knowledgeable and got right to work. One of the calls pertained to my…read morefurnace which had two bats inside. The poor person had to extract the macerated bats and clean the fan. No complaint while doing so. When my ac broke down in July 2025 they were the only hvac business who could arrive in a reasonable amount of time. Others had quoted a week to ten days. Give them a call!

Got completely scammed! Told us our panel board was broken on our furnace and it was going to be…read morearound 800$ to fix it. Mind you we just paid 1K to fix our motor that was "broken".. Which also we found out was a lie. So we called in Isaac heating and cooling to see if the board was really broken. Turns out nothing was wrong with our furnace at all. All in all we gave them 1,300$ for absolutely nothing. And it honestly sucks. But you live and you learn. Do not recommend these guys!

From the owner: Specialists in the design, installation, maintenance and service of commercial and residential…read morerefrigeration, heating, air conditioning, ventilation, and hot water systems.

I had a service scheduled with DJE constructions. They asked me to pay ahead of time since there…read moreprevious few customers didn't pay the after the service. Hence I paid, but they never showed up. I tried to call them multiple time and left multiple text messages, which they never responded. They swindled my money. There goes good faith down the drain.

From the owner: Dje does all Residental and commercial siding and gut outs cleanings and repairs also all house…read morerenovations and repairs kitchen bathrooms remodels Celling basement repairs and residential and all commercial repairs renovation electrical wiring concrete masonry needs we can fix all issues yard work all junk removal landscaping grass removal for stone rocking or all rock removal for lay able grass Dje constructionLLC is here to help are community we plan to bring a design stairway to new homes and all homes who will like to have new design stair way paths to there homes leading to the next floor level lead abatement lead testing and lead removal please give us a call or text or email we’ll love to help and always respond free quote if your not to far here to help the community