I visited this store for the first time on 6/27/2026 and unfortunately had a very disappointing…read moreexperience. When I walked in, two employees were standing at the registers talking with each other. Neither acknowledged me, paused their conversation, or even looked up as I entered. I brushed it off at first, assuming they were simply caught up in what they were discussing. I couldn't find the door handle I needed, so I approached one of the employees at the register. He said he would call someone to meet me in the aisle. I returned to the aisle and an older employee walked right past me, made eye contact, and said nothing. When he came back, he looked at me and said only, "Yeah?" in a dismissive tone. I showed him the handle and asked whether it was available or could be ordered. He replied, "It's a special handle, we don't have it," and immediately walked away. The lack of basic courtesy, acknowledgment, or willingness to help was surprising and disheartening. I left feeling unwelcome and judged. I don't like assuming the worst, but the way I was treated -- while wearing a bright pink polo and presenting as an openly gay man -- felt pointed. Whether intentional or not, it was hurtful. Customers deserve respect, professionalism, and at minimum, simple acknowledgment. This experience fell far short of that. Shame on them for allowing this kind of treatment.

We love this spot, nice local feel. Everyone is always so sweet when we come here. The guy working…read morethe locksmith area in the back is a true gem, please keep hiring people like this. What a seriously nice and helpful worker. The woman working the cashier today was amazing too, so glad we have this shop in town.

The store is always clean, organized, and surprisingly well-stocked, even when I'm looking for…read moresomething specific. It saves me a ton of time knowing I can usually find exactly what I need without having to visit multiple stores. Everyone is friendly, helpful, and genuinely seems to enjoy helping customers. As a dog owner, I also appreciate how welcoming they are to my pups whenever I bring them along. It's little things like that that keep me coming back. Great store, great team, and a great shopping experience every time!

I purchased a solid-core door from this store and only needed about one inch trimmed from the…read morebottom. This is a straightforward modification that should be well within the capabilities of a shop that sells and works with doors. Unfortunately, they refused to make the cut. I even offered to release them from any liability in the event the door cracked or was damaged during the process, but they still declined. I understand businesses have policies, but customer service should include making reasonable efforts to help customers with simple requests. I came here expecting assistance and expertise, not to be turned away. This experience was disappointing and left me feeling that helping customers was not a priority.

Our Lowe's order of appliances, refrigerator microwave,range, and dishwasher were due to be…read moredelivered on Saturday We got a call that the dishwasher was no longer available. We went to Lowe's bought another one which changed our delivery date to Sunday but the appliance dept wanted to charge me for the delivery of the dishwasher with the same order. JJ at the pro desk in the store took care of this issue, charge was removed our appliances were delivered on time Sunday. Installation will be next week Thanks JJ

NEVER GO TO LOWE'S FOR FLOOR INSTALLATIONS…read more We went through Lowe's to replace our carpet with laminate flooring, and the entire experience has been a nightmare from start to finish. We initially worked with Bradley on the sales side and received several quotes. Everything seemed fine at first. Lowe's sent someone out to do measurements, and the process appeared standard. A contract was written, and we paid in full at the end of March 2026. After that, we waited to hear back about an installation date. Then Lowe's informed us there were issues with labor costs for our stairs that had not been included in the contract. After several weeks, Frank at the Rancho Santa Margarita Lowe's was finally able to resolve that issue. Next, we were told the project was delayed because stair nosing pieces were out of stock and the project could not be released to Keller Interiors. That delay lasted about a month. Once the product finally arrived, we personally went to the store to pick it up ourselves in hopes of speeding things along. When the contractors from Kellers Interiors finally showed up to assess the job, they immediately advised us that the contract did not look correct. They sat for nearly two hours waiting for Keller and Lowe's to sort things out before ultimately telling us they could not begin the installation until the contract was corrected and additional labor costs were paid. At this point, I still have not heard back from anyone. I have now escalated the issue by emailing both the CEOs of Lowe's and Keller Interiors. As I'm writing this, our project still has not started, and all of the flooring materials are sitting in our garage. Now we wait to see how long it takes for anyone to respond -- or whether they even care.

This is one of the best Harbor Freight store I've ever been to. It's always super clean and their…read morestaff is super helpful. What's cool is that they carry more than just tools. They sell metal detectors, slingshots, moving blankets, and so much more. They always have the best prices and offer sales all the time. I highly recommend this location.

I find them to be a great option for people that are not handy types by nature. I learned some…read morebasics from my dad (son of a carpenter) who is good at fixing things and is a skilled amateur woodworker. I also like seeing their e-mail specials, coupons and freebies for making purchases. Recently I was contemplating whether "mechanics gloves" would work as full-finger weight training gloves in order to reduce the oils and sweat from my hands during workouts. A couple of years ago I put a lot of time, effort and expense into sanding and repainting my dumbbells with a nice forged pewter color. I would like to do more to preserve that. I tried the Harbor Freight HARDY brand "High-dexterity impact-resistant work gloves" that are a mechanics style with the rubber pads on top. I preferred the lower end thinner ones, but they were not very comfortable. I did notice the run a little small. I have very average-sized hands and normally wear a large (L), but those were tight with these, so I got the x-large (XL) with these Hardy's. The touchscreen compatible sort of kind of worked with the thumb and index finger but was not easy. Maybe the gloves need to be a snug fit? Maybe not? They do appear durable and are nice looking. I did an Internet search, and it appears you "may" be able to machine wash them. If I try that I will place them in firmer laundry zipper bag and wash them on GENTLE cycle in cold water. Then I would place them on a paper towel to air dry indoors. In the end, these were not a good fit for my needs as they were too bulky and thick. I will keep looking and maybe try another brand and smaller profile version of mechanics gloves. The staff here are always polite and efficient.

We are having a very disappointing and frustrating experience with ordering our new front door from…read moreGanahl. We were initially surprised when told it would take over 3 months (!) until it would arrive, with an estimated date of August 2. We were later advised "Oh, that's not a promise date, just an estimate," and it is now expected August 4. As of today, we are advised that the door will be in on August 24. Naturally, their credibility is now very low to zero from my perspective, and nobody is willing to take accountability and offer any kind of compensation for this Meshuggas. (Also, our project is on hold, as this cannot be completed without the new front door). In summary, if you are interested in a door - whether a plain door or a very ornate door - which will come......eh.....sometime, maybe in a few weeks, maybe a few months, a few years...if ever - and you like purchasing from a business which as of late displays a lack of accountability, inconsistency, and generally poor business practices, Ganahl may be of interest to you. However, if you prefer a business which makes decisions based on good customer service, respect, accountability, I recommend to give your business to one of their competitors in your area. I notice there are some strong reviews posted from years past, but per my very recent experience, it seems likely they are heading in a downward direction.

A very wide variety of painting materials, as well as unique types of wood and tools like Festoolread more

I frequent Home Depot VERY often due to a taking on a self-remodel of my 45 year-old home... over…read morethe past 3 years! It has actually become an awesome hobby, and I enjoy the great progress on my own timeline. I frequent Home Depot in East Irvine at least once a week - sometimes more. One Home Depot associate in particular, Ali, floats various departments as well as helps out at the self checkout registers - depending upon what he's assigned to fit his work day. He spent an inordinate amount of time with me today to help me out with a lighting issue in the electrical department. Staff like Ali are really a HUGE HELP as well as a great asset and a genuine credit to the corporation - someone like him, who actually knows the aisles and will walk you through a fix are worth their weight in gold, and they rarely get told. The best compliment I can give is specifically about his skill, knowledge, resourcefulness and work ethic. He's a true die-hard associate. To him directly, you really know your stuff - especially good Customer Service -- thank you for being so patient and walking me through everything today. I appreciate you taking the time to research and explain what I was looking for as most places don't. You made everything way easier. You're really good at your job, dude. I wonder if your Management really knows that? Thanks for sticking with me until I got things right. Home Depot in East Irvine, because of Ali over the past many months, deserves a 5-star rating! ***** God bless you & all you do for others!

I don't know what it is about this Irvine location that the floor workers not caring or worse. I've…read morebeen a here a couple more times after the last review. 2 stars because if you know what you want to get, this place is almost fine except for that one time (see past review). I am learning how to paint wood. I was standing in front of the wood stain aisle. I asked a nearby employee if he had a minute to help. I wasn't sure what all the different types of stains or paints that I needed. He just responds that I am already standing in front of the stains and just leaves. If he didn't have time to answer, why say you had a minute to help? The Foothill Ranch and Tustin branches are so much better. I have bought extra due to their recommendations. AND, their recommendations actually were helpful when I used them at home. This Irvine location just keeps disappointing me. I actually just ordered the stain online. Then bought paint from Foothill. I rather see my wife's stink face.

I go to various Home Depot's fairly often, and the staff here is noticeably, genuinely, happier and…read moremore courteous than any other store that I can recall.

I stopped in again for a cutting tool for some tile work I am doing and found the perfect cordless…read moretool I also looked at other items while there and went to check out. The staff at checkout were so helpful even though it's self checkout this associate took the time to check my out at the register and was extremely kind and professional. Top notch store inventory and quality staff with excellent customer service skills. Good value and quality. Highly recommended

Went to Target today around 5:30 p.m. to grab some last-minute apartment essentials since it's…read moremove-in day, and I ended up buying more than usual. I typically use self-checkout because it's quicker, but since I had several items, I decided to go to a register. Unfortunately, Sarah was not very pleasant and seemed like she hated being there. She couldn't scan the barcode from the Target app and repeatedly slammed the scanner down after several attempts, making it seem like the issue was a nuisance. She also wasn't able to tell me whether the problem was on her end or mine, which made it frustrating and confusing to figure out what was going wrong. Sarah eventually sent me to the exchanges & returns counter, where Tom and Jesse showed us what real customer service looks like. They were friendly, helpful and resolved the issue within a few minutes. They even gave me a $10 gift card, which I really appreciated. I'll definitely be sticking to self-checkout in the future, but appreciate Tom and Jesse's assistance.

This target is one of the bigger stores. I typically find what I am looking for. Lori is absolutely…read morefantastic. Best customer service by far. She even took the time to show how the target app works.

CLOSED? Came here to look for cabinet pulls. Apparently they are closed. Space is empty with a…read moresign that it is available. No one answers the phone, so I'm not sure what it's status is.

After 28 years, our front doors were showing their age with discoloration and inoperable locks…read more After shopping at the various big-box stores and hardware stores that offered few choices and low quality, we happened across this "best kept secret" called Urban Showrooms. No fancy displays, BUT a huge selection of door hardware & knobs (so many options that it makes your head spin) not to mention bathroom & kitchen remodeling and flooring. We selected the EMTEK Imperial entry double door set, with the locks keyed to match our existing Schlage locks. Joey, the owner, is a no pressure professional, who is very easy to work with and offered his expert knowledge and opinion. We were so pleased with the easy ordering and timely delivery, we have since ordered new door knobs for all of our interior doors.

Stopped by to order a toilet seat. I was so pleased with the transaction that I had them help me…read morechoose the complete set of fixtures for an entirely different project in our other house. Ferguson has always been a complete and competent joy to work with!

Very Friendly and Helpful service staff, with a comprehensive inventory. Will visit again.read more