I feel a moral obligation to write this review, given the stellar reviews…read more
I waited a bit to review, because I wanted to make sure I had as much information as possible before writing it.
I hired the team to hang and tape/mud about 1000 sqft of drywall. I had a number of quotes, and Solution DryTex was one of the higher ones, but still within reason. I went with them because of their responsiveness and friendliness.
I fired them part way through the work. I had six other drywall companies out to inspect their work - all six said it was unacceptably poor - four of them said to tear it out and start over.
As they started hanging, they were doing an alright job, though slightly messier than I would've liked. As they continued, they did a few things that were absolutely unacceptable:
- Extensive over-driven screws, which means the drywall will not hold well
- Breaks in drywall not directly over a stud/joist, which means the drywall will flex and crack
- Extremely poor shimming, meaning the drywall will be crooked
- Random pieces of trash sitting behind drywall, meaning the drywall wasn't sitting level
- Unnecessary breaks in drywall, which will cause more visual imperfections.
- Completely crooked pieces that won't be able to made to look good, no matter the amount of mud
I brought up some of these concerns, and they attempted to fix them. The fixes were wholly inadequate. Before I had a chance to circle back with regards to those fixes, they begun taping. After I saw their taping work, I promptly fired them. The taping work contained a number of major problems:
- Prefill huge gaps using premixed mud, which will take weeks to dry (if ever)
- Mud all over my brand new windows
- Bubbled tape that won't be able to be hidden
- Globs of mud used to fill an inch wide gap
- Corner beads with large curves in them
I messaged them repeatedly, telling them they needed to return my money, given the fact that I was going to have to redo all of their work, and they wasted thousands of dollars in material. I received no responses.
The team is very nice - they're a pleasure to be around. But no amount of kindness makes up for the fact that they have no idea what they're doing. I don't feel particularly good about leaving this review, but I think it's the right thing to do - I don't want them to take advantage of others like they took advantage of me.
EDIT: In response to the owner:
Scope of work: Correct, the work was interrupted before it was finished. This was after trying to get poor work corrected. I have also verified with six independent teams that the quality of the work was not such that it could be made to look good and last.
Site conditions: Regarding framing, the team came out ahead of the project and spent quite a while measuring. If the framing was not acceptable, then that would've been the time to say so.
Client collaboration: Now you're just being strictly dishonest, because moving the cabinets was explicitly included in the agreement. And you used _one_ sheet of drywall, mostly because you used the 1/2 drywall in the wrong places and needed to make up for that fact.
Quality of work and adjustments: The work was so far from professional that it could not be adequately adjusted. I have verified this with SIX different companies, to make sure I'm being reasonable in my assessment.
Track record: I can't speak to this. All I know is my experience.