I'm a very loyal person to people I do business with. My medical relationships have been life long. At what point in a relationship does one say, do you have an ounce of respect for your good customers? I have well digested a few last minute surprises and always been an understanding person. After weeks of a scheduled appointment in which the only thing I asked was for the doctor to communicate from a recent picture what she thinks I need so I have proper payment....always paying without a question of dispute. Today ..good friday...I get a text instructing me that "pay by 5 today with 3% surcharge or no appointment for you". Where did this come from? I have been going to her loyally for years and that is how I am treated as I go thru airports and had to attempt to call back in an airport restroom. Shocked....was there something I did? Did the practice want to get rid of filler patients? Totally confused by the mafia like treatment. I don't ask to be treated special, just a tiny bit of respect. Obviously I am not wanted as a patient. You too? read more

I recently came in for Day of Beauty, when the MA took me to the room and asked what treatment I was coming in for I responded Botox. I saw they had a new product called K Tox, which is Korean Botox and she immediately told me that this product was not on sale and it wouldn't be because it is a new product. After reading about it on line I decided to get it anyway. It was priced at $12 per unit. This was on 2/5. On 2/7 I received a text from Dr. Campano's office that they will be having a sale on Valentine's Day and to click link for the products. I click the link and the K Tox that I was told would not be on sale not just on the day of beauty but anytime soon was low and behold would be on sale 2/14 for $9 a unit. This was very disappointing because after coming to this office for a few years now this could have been mentioned to me. They should be more specific about treatments a customer asks and give them what they would like to have done without just making a quick sale. I will no longer recommend this place for anyone wanting any kind of treatment. Very disappointed! I did reach out to them asking if they would honor the pricing and they would not honor it because I came in on the day of beauty. Makes no sense to me. Maybe one less customer isn't important to them. I would not recommend this place as customers are not important it's always about the $$$$. read more

i have see dr campano 3 times she is always pleasant and understanding, however i have an incident yesterday at this office. my appointment was at 2.45 pm i arrived promptly and sign up , within few minute i was greeted by an not very pleasant "nurse" she show me room #1 , take my blood pressure and still unpleasant asked me two questions and she say the doctor will be there shortly, left the room and closed the door, i waited patiently for over 1/2 hour in this cool locked room for the doctor showing up or someone checking on me, " i m 72 with acute vertigo "no one ever come."I finally opened the door and complained about waiting so long, the unpleasant nurse said the doctor be there shortly, closed the door after I asked her not too, "too cold" she comeback few minute later and again said the doctor be there shortly, what it mean shortly ???, i said at least you guys should apologize to me for waiting so long. Again, she said the same thing the doctor be there shortly and she attempted to close the door on my face , again i said kinky please dont closed the door, and then went to the corridor to complaint,no staff ever attempted to discuss that issue with me.i said I'm leaving, i have been there way too long ,the only thing they asked me if i wanted to reschedule my appointment, no apologize nothing like is ok to locked an elderly person in a room for and unnecessary length of time, i say no, i will find another doctor, and will file a complaint ,so if you go to that office be ready to be treated in an very inrespectful manner and be lock in a room for and abusive length of time. read more

She provided a wonderful jod very professional and every label she is a wonderful human make you feel comfortable a all time

It was easy enough to find and parking wasn't a problem. The waiting room is a bit excruciating because you are forced to watch/listen to a TV selling you cosmetic procedures and then at the same time you have radio club music blaring out of a speaker. The cacophony in the waiting room is on this business and could be fixed... in fact I asked if they could pick one and then turn the other off...and was told I would be called in shortly. Why force your patients to listen to all this? Why not just have some relaxing music from one source and play the TV selling you their cosmetic services on silent with subtitles? The front desk girl wouldn't even acknowledge the problem that they have two sources of noise they are forcing their patients to sit through as they wait to be called in for their appointment. If we are in an irritated mood when we are finally seen, they should be able to figure out why. read more

Ruwanthi Campano, MD - The front desk - Ear Nose & Throat Near Me - Palmdale, California

I was concerned, with all the negative comments. But I decided to give Dr Campano a try. It was my first time here. Dr Campano was great. She knew right away what my issue was and explained it to me in detail. I was so worried and a bit anxious about my health issue with my ears... but she was so knowledgeable and caring, it calmed me down. Her nurse was very friendly and professional. A pleasant visit all together. I will be back. read more

The Doctor is awesome the staff needs to be replaced. They are losing her money putting people on hold while the person is asking a question. Then having to call back to actually speak to someone. Very unprofessional. I could continue my negative comments but it's not worth my time. Just do better at the front desk ladies. read more

Came in to see about smart lipo as this was offered on her website. One of her staff was trying to persuade me into emusculpt and facials etc. she let me know coolsculpting also is offered but doesn't work. I knew exactly why I came in but felt they were more so trying to sell me on the facials then anything else (I think facials and skin care is more of the doctor forte). Overall, If you want your body done I recommend going somewhere else as I do not think body contouring is the doctor forte. A great big indicator is because the brochure they give you (I.e emusculpt) it is not the doctors work it is the procedure results of another doctors (look under the pictures it's not the doctor name). I was taken back because to try to offer emusculpt when there are no pictures of Dr. Campano work is very sketchy. The doctor also told me I would need to do cool sculpting first then we can explore smart lipo. If I wanted cool sculpting I would have asked for that. With the doctor recommending cool sculpting and her staff saying it doesn't work made me not want to pursue getting my body contour with them. Also, they said they will "email me the quote for everything" and I never received anything and that was two weeks ago. Dr. Campano was very nice and friendly And staff was nice and office was clean, but I don't recommend them if you want lipo or any body procedures. Btw to see the doctor it is $50 save your $$$ and go somewhere else. read more

I have been going to Dr. Campano now for over a year. Her staff is super friendly and always makes you smile. When Dr. Campano comes in she can really brighten your day with her amazing personality and bubbliness. But it doesn't stop with how her staff and her make you feel, but it's the way you look after seeing her! I feel 20 years younger and get told so often how I don't look my age and that I actually look better now than when I was 30! My self esteem is through the roof and I always look forward to her periodic days of beauty! Great service, great prices, unbelievable results!!!who can ask for more? Whether your in Antelope Valley or Valencia you are sure to be treated like a queen and look like a million bucks! I can't thank Dr. Campano and her team for all they have done to change my life!!! read more

I needed a ENT doctor for an ear problem and I chose Dr. Campano purely at random. I knew nothing about her. Somewhat to my surprise I was very impressed with her. She was pleasant, concerned, very patient with me, answered all my questions and gave me a detailed opinion of my ear problem. I never felt rushed and my ear condition has improved since using the medication she prescribed. Dr. Campano earned my highest recommendation. read more

Update on spending hours on hold, I was fourth in line then third and after over an hour I was frustrated since all I wanted to do was cancel my appointment so I went IN PERSON and no one was there!!! I left multiple messages saying that I need to cancel my appointment even after I was on hold for 4738474 years they still only let me leave messages now they're calling me saying I haven't cancelled my appointment!! This is the worst place ever fr read more

I had an office Visit with Dr. Campano in Ridgecrest! extremely busy! it's amazing the care and time I always receive from her... Excellent diagnostician! Dr. Campano's treated me for a condition 5 other Doctors misdiagnosed ! Never complain about her being behind because she is given the patient before you and after you equally quality time as she did me ! Thank you Dr Campo's for you being one Dr. Who really cares about her patients having quality of life.., Rae Ann read more

Saw this "Dr" this morning to unplug my ears from very bad packed wax. I had to get my ears cleared of wax several years ago in Bakersfield, my experience in Bakersfield was awesome. This particular "Dr" caused my ear to bleed but blamed me. That was the worst nightmare in her office. I'll never return again. Her staff was wonderful though. read more

Staff are incompetent. Its always people with little to no education who feel so empowered because their working a front desk... this isn't your health, it's mine. Remove the ego and just do the job. These people took 2 months to complete an authorization and then sent it to the wrong people. Imagine them getting an attitude! The nerve.. read more

They have a voicemail but don't bother leaving messages as they never return calls. So unprofessional.

I took my 14 year old daughter in for a follow-up on a Sleep Study to see if she had Sleep Apnea or not. The good news is that she does not. The bad news is that Dr. Campano couldn't resist the impulse to make a shot about my daughter's weight- nothing to do with sleep study or sleep apnea. My daughter also has a eating disorder so this really REALLY was a bad thing to say in front of her. A refresher course in Bedside Manner is suggested... read more

It is so unfortunate when an office staff is repeatedly incompetent. A patient should never have to spend hours fixing billing and utilization review issues due to an office staff that cannot do the basic form filling out or responding to the insurance company. While Dr. Campano is a good doctor, and I hate to not see her anymore, her staff and their actions reflect upon her. This is unfortunate. Multiple chances were given and issues ignored too long. Done. Looking for a new ENT, hoping office Is competent. Also filing grievance with Anthem. read more

BEWARE! *Please read all* I never post on Yelp, nor had an account prior to this... but I felt now more than ever I should to publicly state my regretful experience. When I went to Dr. Campano in the Antelope Valley.. it was because of a billboard I'd seen on the 14 freeway. I went in for lip injections, motivated by its popularity on social media, as I wanted to achieve trending fuller look. Arriving there, I was not greeted and waited at an empty receptionist window for quite a while. When the receptionist came I was told to take a seat for my appointment. By the time my name was called, I was excited and looking forward to the process. The staff however were not as professional compared to an office I'd normally go to in Los Angeles. Although, that's not nearly worst part... When Dr. Campano greeted me, I told her what I came in for, which were lip injections, I also showed her a few inspirational lip photos performed by other doctors on Instagram. She then asked me why I would want a lip augmentation as my lips were already full. She also rhetorically asked me who my generations "ring leader" was (Which was strange since this is a service she offers). I ignored the comment and continued to tell her that I'd like a modern "Angelina" procedure, where the bottom lip is split by string and the injections are inserted; which is a lip augmentation trending on social media and has now become a norm. Dr. Campano was not familiar with that. So when I tried to explain further she persisted in telling me all of the features I were describing were Caucasian features. As an African American woman, I believe full and defined lips are a feature of many ethnicities. Unfortunately, I went through with the lip procedure because I felt I somewhat should since going through the entire consultation. I also did a non-surgical nose augmentation with the unused lip filler left in the syringe, and the results did not turn out like I asked of her. Now, that my lips are fully settled, I see no difference in them, other than the fact that one side on my bottom lip is smaller than the other. Yes, my bottom lip is UNEVEN. Summary: I'm merely waiting for all of the injections to dissolve on it's own. As I would never go back to Dr. Campano's office for anything due to an underwhelming staff, rude rhetoric, and condescending comments. Thanks for reading, hope this helps. read more

Front office staff is rude... Doctor could not effectively treat problem. Multiple appointments as with no results. They are greedy.

DO NOT GO on a day of beauty it's not worth it at all plus you will wait hours just to schedule what you want done. Nothing is done that day. Got there at 10am was told wait was an hour well 4hours later I get called back finally. Visit with the doctor and then see another lady to go over pricing and she wants to schedule me. Why did it take so long if you were just scheduling everyone. Not even worth it. Sales gimmick read more

Staff is very unprofessional . Waiting time is terrible ! No matter how long you waiting if someone else is known gets in first !. No appointment needed for special day but be ready to wait more than 3 hours ! read more

I never appreciated the difference a move could make to my medical care choices until I relocated to the greater AV area. In doing so, I left my physicians of 20+ years behind in Orange County. Here in the AV area it has been tough to find anyone who takes time to get to know a new patient. At my primary care office, the physician there still hasn't asked what I do for a living, nor other aspects of what are known as "patient demographics". When my spouse and I were in the waiting room we began to wonder, as first-time patients, if we were in the right place because it looks like a dermatology practice. There are numerous product photos on the wall for skincare, fat reduction and cosmetic fillers. I had been told by two neurologists, including a specialist at UCLA in downtown Los Angeles, that I needed my ears evaluated in conjunction with another diagnosis (unrelated to hearing loss) but even though a continuously-running video in the waiting room talks about how Dr. Campano offers a specialized type of hearing test, Dr. Campano suggested I go elsewhere. Dr. Campano also suggested that I may benefit from Botox injections not for cosmetic use but for headaches she feels are coming from TMJ -- but she suggested I go back to the neurologist who referred me to find out if I can obtain Botox treatment, which I found puzzling because she apparently offers Botox treatment at her office! If it were not for COVID-19 and the fact that I am trying to protect my older relatives who live in Orange County by not dropping in on them for an overnight stay, I would go back to the OC for specialty care. I give Dr. Campano credit for asking more intelligent questions than other AV-area doctors -- but if she can't make enough money from PPO patients for insured medical treatment vs. cash-based cosmetic procedures, she should instruct her staff to inform new patients that her practice is oriented around out-of-pocket cosmetic procedures. While we appreciate the amount of time Dr. Campano took to review our concerns, taking a day off work only to be referred out for every issue we had in mind when we set our respective appointments puts us back to square one. read more

I first met doctor campano when she was taking care of both my brothers, I had been having problems breathing for over many years ! She told me to come see her, but life happens and never got around to it, until this year when I had sinus infection after infections ! My dr sent me to her ! Hell I don't why I waited so long ! It's been 5 days and all is good ! Had plugs taken out ! Omg I can breath ! What a difference, you just don't realize it because I got so use to not breathing Thur my nose ! Thanks again Truly God sent ! read more

I have been seeing Dr. Campano for years, I have moved out of State, but will still return to see Dr. Compano. She's the best, love her and her wonderful staff. read more

Good medical care in the AV is sorely lacking and with a lot of major health issues, I've had a lot of bad experiences with subpar doctors. Dr. Campano takes the cake though, worst experience that I've ever had with a doctor. I've never been able to breathe out of my nose and was told it was due to a deviated septum and enlarged turbinates. I was referred to her for the surgery. After explaining the procedure to me, I asked that my nose not be "packed" afterwards (I'd read a lot about that being an antiquated process and it causing damage to the septum). She refused, told me that I was wrong and that that was the only way to do it or else it wouldn't heal properly. Also, while examining me she tried to push a bunch of cosmetic procedures by informing me of all of my facial flaws that she could "fix" for me (despite my telling her that I'm not interested in anything cosmetic) and was speaking with her assistant about a law suit against her, but remarked that it didn't matter because her husband (a local attorney) could "keep it tied up in court for years". I should have walked away right there. But not knowing of another doctor to do it and against my better judgement, I went ahead with the procedure. After surgery, she packed my nose so full that the skin was pulled taught and I couldn't swallow without almost choking because of the suction. When she finally removed the packing (about a week later), she pulled part of my nose out with it!!! I ended up with a hole in my septum that took another doctor THREE surgeries to finally repair!!! Her response, "Well, I told you this could happen if we packed it." She also saw my husband for sinus/breathing issues at the same time and without even examining him, sent him for a sleep study, diagnosed him with sleep apnea and gave him a CPAP machine set for 15 psi (same psi as an Instapot pressure cooker). He tried it for a week and neither of us got any sleep. The rush of so much air was causing him to have a massively dried out nose, sinuses and mouth, causing more issues like nosebleeds, coughing, sore throats, etc. The pressure was so high that the air was going straight through his nose and pushing his mouth wide open. After seeing another doctor and actually being examined, he was found to have a deviated septum, enlarged turbinates, tonsils and adenoids. After surgery and another sleep study we were informed that he did not in fact have sleep apnea at all!! He's perfectly healthy now! Avoid Dr. Campano like the plague! Not a good doctor, not a nice person. If you need an ENT, see Dr. Vadapalli, he's only in the AV 1 day a week, but he's one of the best doctors I've ever had and always gives me great referrals when I need specialists. read more

I had sinus surgery with Dr Campano in Dec 2006. After the surgery I was at home trying to recover but as the days passed I knew something was wrong. I was feeling worse and worse due to an infection despite taking an antibiotic. I called her office and asked for a stronger antibiotic. I was not allowed to speak with Dr. Campano as she was working in Ridgecrest that day. The medical assistant called her and relayed the message to her. Dr. Campano said not to go into her office the next day but to go to my primary doctor or the ER. I called into my primary doctor and was seen immediately. The nurse and the assistants immediately set me up for a home health care nurse to set me up with IV antibiotics which I had to take for the next 10 days. I had MRSA. I did not want to see Campano for the post-op visit but I went anyway. She saw the notes in the file about me asking for assistance. She asked me what I had done. I told her I was on a course of IV antibiotics as ordered by my primary doctor. She became angry and yelled at me. She also sent a letter to my primary doctor telling him off. I was shown the letter and it remains in my medical file. I have never seen her again. I had seen Dr. Vadapalli previously and returned to seeing him. He is great and worth driving to see him in Valencia if you can't catch him in Palmdale. read more

There is a reason why Dr. Campano has been voted Antelope Valley's BEST in 2019! She dedicated her years of experience to all her clients that walk through her door. Give her a call today! ¡Hay una razón por la que la Dr. Campano ha sido votada como la MEJOR de Antelope Valley en 2019! Dedica sus años de experiencia a todos sus clientes que entran por su puerta. read more

Called this office to reserve an appointment and the front office was soooooo horrible!!! I mean awful! Definitely need training on customer service. I work in the health business as well and if my staff ever answered the phones like these gals did I know my office wouldn't run I would NEVER have patients. Let me tell you about my first experience with this office. A gal answers the phone puts me on hold gets back on and then questions me about what insurance I have first before getting my name or reason for call. I provided the information and then she puts me on hold for about 3-5 minutes. Another gal by the name of Lynn picks up the phone says "how can I help you"? I informed her I was being helped by someone one else they just put me on hold. She then puts me on hold and gets back on and says I'll help you can I get your insurance information I AGAIN explained I provided the information already but I did it go over with it with Lynn then she requested all my personal information I provided my name, phone number, and insurance information along with my date of birth. She wanted my address and social and all she stayed she couldn't make me an appointment without that information I informed her I would provide that information when I filled out my paperwork wasn't comfortable providing over the phone instead of addressing it in a professional and politely manner she responded with well I can't make you an appointment then. At this point I'm already frustrated and if they were this rude and disorganized now I could just imagine how my first visit would go.... so I asked for her name and said thank you. I called another office immediately and they were able to reserve my appointment without my address and social and in a polite professional way!!! I leave this feedback to help improve the customer care!!! Maybe better care will provide more quality patients and possibly better reviews on their social media. read more

Dr. Compano is nice but it is her staff that sucks. The lady that goes over the prices of procedures contradicts what the doctor tells you and seems to try to advice you to get more procedures done. She is also judgmental and seems to look down on people. I will never go back read more

The staff and dr. Campano are very rude and really show no compassion for there patients which is shocking seeing how they all chose to work in the medical profession. Strongly suggest you go somewhere else were there not just worried about your money but providing the best care possible because YOU WONT GET IT HERE !!!!! read more

Dr Campano is wonderful! I have gone in to see ger several times now for smile line fillers and botox and I couldn't be happier with my results ! The office staff is great and knowledgeable. Dr Campano is gentle qnd professional. She always takes her time with me, answers all my questions and keeps me at ease! read more

I was referred to Dr Campano by my physician. They sent the referral to the office and said I'd receive a call in a week to have an appt scheduled. Nothing, so I called their Ridgecrest office, was placed on hold for almost 30 minutes, hung up to call back and was given the same line and tried to place me on hold again. i said I wasn't going to be put on hold for an hour just to schedule an appt. Dr Campano was kind, thorough and sent me off with a slip for labs and a CT scan. Labs great. I have been going back and forth between her office and Northern Inyo Hospital, neither one states they get authorization from the insurance, I was not provided anything with justification for the scan, asked the office for the justification to provide to the hospital and can't get that either ..... so months and calls and can't get completed what the doctor requested ... so frustrated !!! read more

Dr. Campano is an excellent doctor. She is beautiful, intelligent, has a great personal friendliness to all, and recently performed sinuplasty for my chronic sinusitis. It all went very well! Wait times are minimal, and all of her staff are quite pleasant and helpful. Even when I didn't have a regular doctor, she still saw me for a small medical issue. I just think she's one of the best! read more

Dr. Campano and her staff are incredible! She always takes the time to address my concerns to determine exactly what is the most beneficial! Her expertise and education are unmatched! I have always had a great experience with her friendly staff. Thank you Dr. Campano for keeping me looking youthful! read more

Saw Dr Campano this morning. Everyone was very friendly, caring , quick and efficient. Thank you!

This is a ZERO star post. I called to make an appointment and was told that I needed to verify with my insurance first to see if the Dr. was within network. I did. I called back to make the appointment. I was told by the receptionist that I didn't need to get a referral from my primary care physician- which I thought was odd since I have HMO. I asked if she was sure and she said yes. Three weeks later, the day before my appointment, I get a call from this receptionist that I need a referral before I can get seen. INCOMPETENT. I'm so disgusted by the ineptitude and unprofessionalism of this receptionist. I can see why other people posted the same thing about the staff. read more

The staff is so friendly and attentive and the Doctor so personable! Love this place!

I went to Dr. Campano for some Botox between my eyebrows due to the natural scowl look I've developed in my 30's. Not only did she do what I asked but she also suggested some above my brows which gave just a slight lift and a little around my oncoming crows feet. I'm completely in love with it and am very happy with the outcome. I don't usually like when someone suggests more because I feel like it's for more money, but in this case it was an honest suggestion and I'm super thankful!! I will absolutely be going back. I had a great experience with all staff as well as Dr. Campano. It's unfortunate that there are only negative reviews. I think sometimes people forget to write about it when they're happy but love to tell about complaints. read more

So Dr Companos office called me to today to apologize for the mix up, I really like Dr Compano she is a really nice lady,but I feel that her office staff needs more traing,I work in the medical field also & when a patient comes in to our office we are friendly with them,when go to Dr Companos office staff are not very friendly,.So Dr Compano you rock thank you for the apology, & to the staff smile a little & be happy...... read more

I didn't even see the doctor, her receptionist is the worst thing that ever walked the planet! For 2 weeks when I called she said they didnt have my referral an would hang up right after. Then she tells me my appointment was at 815 am They are not even open till 9, so I go at 9am an she tells me oh no it's at 215. Then I ask to speak to the office manger an she says "I don't appreciate you asking to speak to them." an them tells me we will not see you , you will be removed an have to see another DR hung up on me, never let me talk to the office manger when I called back she said "I had you removed she's removing you find another Dr." Then hung up again. So my review is about the staff not the Dr read more