I paid for bouquet and balloons for birthday party today ..: recipient did not receive balloons. Placed order through 800-Flowers. NEVER AGAIN!! This florist has 1 star rating and 5 BBB.org complaints!! Never answered phone or messages! I'll be using Raimondi's going forward!! Posting too Google too!! read more

I ordered through the FTD app! I ordered the Christmas bauble arrangement and got some Santa head that looked like a amateur went to the grocery store picked up a bunch of flowers and tossed them in a vase! Absolutely unacceptable how different the two look! Not sure they have any quality control before sending an arrangement out the door! I would reconsider using this floris read more

Rutland Beard Florist - The arrangement that I ordered! - Florists Near Me - Baltimore, Maryland

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I was sent these flowers for Valentine's Day. They are absolutely gorgeous! The roses are a beautiful cerise color. I had been out to dinner and driving home. My cell phone rang but I did not answer it because I did not recognize the number. When I got home the driver was sitting in his car for me to come home versus just leaving them outside my door. It was 45 degrees outside. Normally, other florist have just left them sitting in freezing cold or in high heat. I highly recommend this forest for the amazing customer service but also for the beautiful arrangement. read more

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The arrangements are never like the pictures. I don't think they even cut the stems on flowers, all arrangements I've seen look like they've been thrown together.. you get more greenery than you do flowers. I work at a funeral home and see the arrangements that are made and given to families a few times a week, they're embarrassing. read more

3 chances to get it right. FAILED every time. Ordered a specific and expensive arrangement through FTD. First delivery looks nice enough, but only resembles my selected arrangement in that there were flowers in a basket. Okay, mistakes happen, I ask for a correction- the arrangement I selected and paid over $100 for. 2nd delivery is 4 roses, 4 carnations and a ton of fern. It's the right color (pink) this time, but pathetic looking. Complain again...recipient gets another arrangement identical to the first wrong arrangement. I GIVE UP! Lesson learned. Skip FTD, look up a local florist, and avoid this one at all costs. Thanks for the comedy of errors, not much more. (The delivery driver was apparently nice...I guess that's something.) read more

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I'd give a ZERO if I could. My son purchased a beautiful arrangement for me. I was overwhelmed by his sentiment but immediately noticed half the flowers were withering. I told him the next day that he should call & get a refund because most of the flowers would last maybe 3 days at the most. I know my son, he paid a huge price for this huge arrangement. I told him to never order from this place again. Simply unacceptable. I can get better flowers from Costco & Wegmans & arrange myself that would last a couple weeks. These lasting 3 days & all starting to wild is not acceptable. . read more

Picture #1 is what was ordered (roses, daisies). Picture #2 is what we received (2 daisies and a bunch of cheap carnations and greenery). This florist appears to be a scam. read more

Rutland Beard Florist - Picture #1 (what was ordered) - Florists Near Me - Baltimore, Maryland

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Delivered in poor, crushed condition, and a day late after multiple phone calls. Refused to take responsibility for delivery or quality. They also flat-out lied saying no one was home for delivery. I have a 24-7 concierge, and I was home. They never even bothered to call my number that was listed on the order and included on the delivery tag. read more

Rutland Beard Florist - "Lilies" as delivered. - Florists Near Me - Baltimore, Maryland

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The flowers that arrived (very late) were all dead and not even the correct ones I had ordered. How this place is still in business is beyond me. read more

The quality of these flowers are horrible. They are not fragrant nor do they represent what the picture shows on the FDT website. I will be copying and pasting this review. The Flowers look like they are days old and usually don't last be on two additional days. It is sad that my husband cannot send me flowers to my job because they always come from this floors and look worn out. This is unacceptable. read more

I did not take a picture, but My husband picked up the two very pricey corsages I had ordered earlier in the week for an early Mother's Day lunch today. This florist HAD once been a local, work done on premises, but alas is now a 1800 flowers place. Some of the roses were browning around the edges. So disappointed. Returned them. C'Ville folks beware. Only local florists from now on!!! Fast forward to Valentines 2017: For my friends in Catonsville, my husband walked into Rutland Beard Florist before V day to have flowers delivered to me at work. Specific instructions were given, but alas no flowers were delivered. Mother's Day last year I ordered two quite expensive corsages for my mom and another lady. I were to pick them up and the roses were browned. They came to their shop from 1-800 Flowers. I'm not sure if they even make anything in house. read more

Rutland Beard delivered the wrong flowers with the wrong card to my recipient. She notified them of the error but the flowers were never retrieved and delivered as she was told they would be. Ultimately, my friend delivered them herself because she felt bad for that recipient. My call to Rutland Beard, taken by the manager, Candace, to explain the problem resulted in verbal abuse and being hung up on. Stay classy, Rutland Beard. read more

Yup. Crappy florist. Wilted and dying flowers. This is not the fault of my lovely friend who sent flowers. This is on YOU Rutland-Beard. Here is my suggestion: ALWAYS call the closest floral shop with GREAT reviews. Ask them not to farm out your order. Ask them if they will deliver. This flower shop stays in business because of Telaflorist/FTD/1800flowers. Do not use those services. read more

Not only were the flowers beautiful, but the driver who delivered them went above and beyond! I ordered flowers for my mother who had just returned home from the hospital after having surgery. Typically all deliveries are left at the desk of her building. The delivery driver, Karen, went the extra mile to take the flowers to my mom's apartment. It made my mom's day and mine also. I had been worried about how she would get the flowers from the front desk. My mom said Karen was so sweet and asked her about how she was feeling. I could not be any happier with Rutland Beard! read more

I ordered on 1800Flowers for my girlfriend's promotion. They were filled by this local florist company in Catonsville. I paid for a large coastal breeze bouqet, and paid extra to have it deliver same day. What she received was not only THE WRONG arrangement. Some of the flowers were dying and wilted over. Completely embarrassed. Having this half ass arrangement delivered to her work, and knowing it was from me, was an absolute embarrassment. I could have got a prettier arrangement from Giant. On top of this, 1-800 Flowers will only refund me half of my money. Overall awful experience. read more

Rutland Beard Florist - The embarrassment my significant other received at work. - Florists Near Me - Baltimore, Maryland

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Awful. Simply awful. I'd ordered several bouquets via Teleflora for Administrative Professionals Day, and they were fulfilled (if you even want to call it that) by Mid Atlantic Floral Fulfillment (aka Rutland Beard Florist.) - One of the bouquets I ordered never showed up. - Two of them were: a. Not even close to what I'd ordered - I understand substitutions, but seriously, these didn't have one flower in common with what was actually ordered. b. Half dead, and c. one of the two had clearly been dropped - the delivery person didn't even shove all of them back in the vase, some were just loose in the box. - The fourth was not even close to what I'd ordered, and were replaced with cheaper flowers for the same price (I'd ordered peonies. got some white filler flowers with three pink roses shoved in there - the name of the bouquet was "Pretty in Peony", for heaven's sake. All it was supposed to have was peonies.) $86 for filler flowers and three roses. Con artists. - The rest, when I'd ordered the Deluxe version of a bouquet, it was mostly definitely NOT the deluxe version, just the standard, and some of the flowers were in poor condition. I did call Teleflora and they made right what they could, but I still feel ripped off. Mid Atlantic Floral Fulfillment ought to be thoroughly ashamed of how ridiculously bad their service is, but if today was an example of how they do business, I expect they're just crooks so I doubt they'd care. If you place an order with Teleflora (or the other big floral services services I suppose,) in the Baltimore area, you need to INSIST they are not the florist that is used. read more

I ordered flowers for my uncles funeral and paid for rush delivery to the funeral home. The arrangement had not one single flower in it that was blooming. Not one. So it was an arrangement of green stems basically. So sad. A day later, it's still not blooming my cousin said. When I called them, they said it didn't say funeral home so they are allowed to deliver flowers that haven't bloomed. They delivered it to a funeral home. Very disappointing. read more

Thank you for being a florist I can trust. My parents in Charlestown Senior Living were thrilled with the beautiful flowers they received from you for Mother's Day. During these difficult times when I can't visit them it's comforting to know your flowers brighten their day. read more

Unreliable. You may order a particular item, but then end up with something different. We have had trouble with them on 2 separate occasions involving corsages. Refund given, but stuck with no corsage! read more

Not only am I upset that Rutland Beard put my order to be delivered at the end of the day, but I paid extra to have it delivered early. And on top of that, they did not refund my money for an order they never delivered ! If not for American Express, they would have kept my money for flowers that never arrived. They were not just a disappointment but dishonest for not refunding my money. All I can say is thank you American Express for stepping up to the plate and forcing them to return my money. read more

Do yourself a favor and DO NOT USE THEM! The first order of flowers were not good so they offered to resend them. The second order was worst than the first. The pictures speak for themselves! . AVOID this florist. read more

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Just received flowers delivered to me from your company. The flowers are dying and the person who sent them is furious because you gave me an arrangement that is not even close to what they ordered. Waste of money!!! read more

I give them no stars at all!!!! DON'T EVER USE THIS FLORIST!!!!! They are very unreliable and unprofessional. They screwed up an order for my mother on Mother's Day and then I gave them another chance and they screwed up funeral flowers. They were very rude both times and one of the times they overcharged me I ended up having to go after them through my bank. I tried to report them to the BBB and they lied! Do yourself a favor and use any florist but them!!!!! Blue Iris is a decent one in the Catonsville area. read more

I gave it a 1 just to post, and they don't have negative numbers. I ordered from Teleflora who contracted out to Rutland Beard Florist. I ordered a festive Christmas arrangement with holiday evergreens, red carnations, and white chrysanthemums. I received an arrangement with red roses, tiger lily's, peace lily's, red roses, a couple of tiny red carnations, and baby's breath! First they lied about delivering the arrangement on 12/18, then when they delivered this poor substitute on 12/19 that had obviously been left out over night. When Teleflora finally reached Rutland Beard, Rutland Beard told them this was an acceptable substitute! I will NEVER order from Teleflora or Rutland Beard!! They should be ashamed of the product they delivered! read more

Hmm...I'm not really sure why this business has so many negative reviews. I received a gorgeous bouquet of flowers as a gift (I'm not a flower gal so I couldn't even begin to tell you what type of arrangement this was) in May 2016. They were a birthday surprise that were ordered the day before and were somehow delivered to my "not-so-easy-to-get-through-security" office right on time. I was more than happy and would definitely purchase from them on my own. read more

Rutland Beard Florist - Almost a week after I received them, still in phenomenal condition and they smelled as good as they look! - Florists Near Me - Baltimore, Maryland

STOP! Please be forewarned. DO NOT patronize this establishment. DO NOT be fooled by the Rutland name. They are imposters! I ordered a sympathy bouquet for my co-worker in February, 2019. I received a call from "someone" who works for this place and was told that the delivery was made. I then asked who they were delivered to and the "someone" proceeded to name the person to which the bouquet was addressed. I just found out today that my co-worker NEVER received her bouquet because the brain surgeon of a delivery man LEFT the bouquet outside of an apartment building!!!! So he flat out lied! Are you serious? A 3 year old would know not to do that. The woman on the phone who took my complaint was very nonchalant when I told her what happened. The WORST service ever! RUN! read more

I placed an order for a table funeral arrangement. It was delivered on time but the flowers looked different then in the picture and the statue in the arrangement was also different. I bought this arrangement because I thought it was going to look like the one they showed. They could have given me a call to let me know there would be modifications. I may have chosen something else instead. read more

Daughter ordered Christmas centerpiece The centerpiece was nice but arrived damaged, The christmas bucket the arrangement was in had been taped to something at some time and apparently the tape was then removed pulling the paint off the bucket. The tape with the paint on it was in the box with the arrangement. when I called to complain I got "Oh we're sorry" Someone was to call me back after I forced the person on the phone to take the order number and phone number. But apparently my daughter was paid full price for damaged goods. Wonderful!! Will not use this florist ever. read more

We received the highest quality service and colorful, fresh wedding bouquet and loose flowers on extremely short notice, and we could not be happier about choosing Rutland Beard to help us make our wedding in the woods absolutely perfect! Brandy was amazing from the first phone call to the very end when we picked up our gorgeous flowers. Will definitely use them for all future flower-worthy occasions. read more

Unfortunately whoever has taken over Rutland Beard of Ruxton from its previous owner has turned what once was a completely customer oriented, (no request was too much) total service business to an unmitigated disaster. The past three times I have ordered flowers the order was either not delivered at all...twice...or was so erroneously handled that I had to cancel it. The standard answer over there being "I have no idea what happened" or "it's not our fault." I imagine they have been coasting along on the previous owners reputation but I cannot imagine that will be true for long. read more

Perfect if you hate money and love getting ripped off! Arrangements look like they're made in a sweat shop and the people that work there are rude. If you want to upset your significant other and waste a lot of time and money, then definitely use this place. They're an embarrassment to the floral industry and should be reported to the better business bureau. DO NOT WASTE YOUR MONEY HERE WITH THIS GREEDY, UNPROFESSIONAL AND GROSSLY MISLEADING COMPANY read more

I called Rutland florist and ask them if they could send my mother flowers each and every day for the 12 days leading up to Christmas. My mother has a severe case of Alzheimer's, and the doctor say this is the last Christmas she may remember. Rutland said that this would be no problem and every day I would call my order in with a special message for-my mother. But on day number nine when I called in, they said that they were overwhelmed with calls for flowers and they could not take my order for flowers until Christmas Eve. I explain to the manager that this ruined everything and her response was,"I'm not even gonna go there with you." I have never written a review, positive or negative, in my life. But this display of just not caring at all, from mother who has a debilitating disease, is just beyond reproach. I don't even have the words to convey how terrible this is the service is. Shame on you Rutland Florist. I am going to use Social media and any other avenue I can use to tell as many people as I can about this terrible service lack of heart you show. read more

I am originally from Maryland but am living in North Carolina right now and this morning I ordered flowers to be delivered to my best friend for passing her occupational therapy board exam. I spoke with someone about requesting they be delivered after 5:00pm when I knew she would be home from work - he assured me he put on the request a 5:30pm delivery and that it would be no problem at all. 2:30pm rolls around and I had a call from the delivery girl telling me she was on her way to deliver them. I told her they were supposed to send them after 5:00pm because no one was home to receive them right now and she proceeded to ask me if there is a neighbor she could leave them with (um, no - these are being delivered in Baltimore) or if there was a porch she could leave them on - it's 26 degrees in Baltimore today.. so, no that's not an option. I was then told the person who they were being sent to could go pick them up from the shop. So tell me what the purpose of paying delivery fees and having a surprise bouquet sent to a best friend is?? I called the shop to speak with a manager. She told me that the person who told me about the note for a 5:00pm delivery did not have the authority to guarantee that. It is not my problem that someone in your business set me with expectations that a 5:00pm delivery would be fine. Manager said they do not have drivers in the specific delivery area at that time. I asked if it was at all possible just to have it as the last delivery of the day or just fulfill what was promised of me. Her response: "No, not JUST FOR A $30.00 flower arrangement" and then hung up on me. ARE YOU KIDDING ME!? So you discriminate and decide what customers you want to satisfy based on how much they spend? Sorry that right now what I can afford isn't worthy of your service. It should not matter what a customer spends, every one of your customers should be treated the same. Shame on you as a manager for being so disrespectful to a new customer and shame on this business. Will not use them, will not recommend them. BTW - I'm getting married this fall and am not currently in a contract with any florists for my wedding.. some good customer service maybe would have won you a much bigger order with a couple extra 0's tacked on to that $30 you claim wasn't good enough for quality service. No chance of that now. I'll make sure to steer people clear of this place. read more

DO NOT BUY OR ORDER HERE!!!! They destroyed my order for mothers day and lied!!!! They said the package was delivered but no one was home when it was getting delivered to a Business. What a JOKE!!!! Customer service was piss poor. Im in retail and NO resolution is never positive!!! If the role was reversed I would of got in my car and dropped off the arrangement myself!!! read more

I ordered an anniversary arrangement using Teleflora, and they used this florist although they are located southwest of Baltimore and our house is northeast of the city -- don't know why they didn't use one of the many area florists. Anyway, at 5:50 p.m. I received a 'confirmation of delivery' e-mail sent by the florist, but there had been NO delivery. After an unproductive call to Teleflora to find out the status, the flowers finally arrived at 7 p.m.; and they weren't fresh, plus they had been lain on their side during the trip and all the water had flowed out of the vase. Sad looking and very disappointing for an anniversary arrangement. read more

Tried to order flowers for my mothers birthday. I have used them before and received a reminder letter in the mail. Was trying to send flowers again. When I called the lasy said my info wasn't in the computer. How did they mail me a reminder letter but then say I was never a customer. Hung up and used radabaughs. read more

Buyer Beware! I ordered three arrangements through 1-800-Flowers.com. Two were delivered by other florists, just as ordered, no problems. The third arrangement, through Rutland Beard Florist was a different story. The arrangement was to be delivered on 22 December. Nope, with the story they had tried multiple times. My 84-year-old friend's apartment is in the building with the office, so there should have been no reason for it not to be delivered. Next day, call again to 1-800-Flowers and told it would be delivered on the 23rd. Ha! Ha! Nope. Another call to 1-800-Flowers. The arrangement will definitely be delivered on the 24th. Finally, a delivery! BUT it was not what I ordered and nothing that the recipient would have wanted...roses and candles. Not only did this embarrass me as the sender, but the recipient because she was trying to like it. Oh I forgot, the arrangement sent wasn't even in a vase or bowl, but shoved in the delivery box, so it sits on her table in the box... read more

I was not happy with them as a first time order. The staff were very professional and considerate. The problem is, I paid a good amount $$$ for this arrangement and balloons that they forgot to add to the order. I specifically asked that the delivery occur after 3pm and it got there at 1:11pm. When ordering the arrangement I saw on line, which is beautiful, the person on the phone said do you want that upgraded to deluxe or premium? I upgraded to deluxe which cost more $$$ but this alarmed me because I thought to myself if I don't upgrade are they just going to send some substandard flowers picked from the back yard? When I called the next day because the person I sent the arrangement to said what balloons? They offered to send the balloons the next day. I'm like ,NO!!, the thrill is gone and you should have sent what I ordered and the person is not at work today. The deluxe flowers were nice but they are waaayyyy overpriced. There should have been no flaws in my order for the money I paid. They offered to refund the balloon expense but I'm like. Never again. read more

My dealings with this business have been an unfolding disaster, and I cannot recommend it. Initially, I was delighted to support a long-standing florist in my area for a small venue wedding (of a friend - my contribution was to be floral). Small business florists have been slammed by grocery chain floral departments for the past 10 years, and I was glad to support one. Rutland Beard (specifically Wilhide's) has been a complete flop every step of the way - exception being the initial sale interaction which was lovely. In short: (1) the flowers were not delivered on time, (2) no one answered my frantic phone calls - the bride's father drove to the store inquire where the order was (3) the order was incomplete when it arrived TEN MINUTES before guests - by then I had obtained emergency flowers from a nearby supermarket, (4) there was no response to my online notification of late delivery (made that evening), (5) four days later I hand delivered my complaint and documentation to the store - I was promised a full refund, (6) a full 2 months later there has been no refund so I have disputed the charge via credit card company, (7) I revisited the store to redeliver my complaint (only fair to be sure the company knows fully why I disputed), (8) I thought to follow up with certified mail to ensure that this information was being distributed within Rutland Beard - when I asked for the name/position of a responsible person to receive this mail, I was given a name but also informed that my letter from the day before had been received. No discussion, no apology, NOTHING was offered at that time. I am clearly not a valued customer - and all I have done is raise the point that delivery was unacceptably late and partial. Rutland Beard Florist is a company in trouble. read more

Awesome place! Full of beautiful things, and the owner/ people who work there are super kind. Their arrangements are all stunning I wanted to buy the whole cabinet, but I'm a poor student. They were super nice and worked with me when a screwup by a Walmart cashier ( double charged my card) suddenly left me with with less funds temporarily. I definitely recommend going here it's a real gem that you'd never know exists since McDonald's is in the parking lot in front of it. 5/5 read more