The inlaws wanted to take my family out for dinner when they were in town visiting from out of state. They wanted a steakhouse, so we took them to Rusty's (against our better judgment). Each time we have been here (4 times in 2 years - including this time I am reviewing about) has been a TERRIBLE experience, excluding our first time. We had a party of 11, so this was an expensive disappointment. We phoned in a reservation but it was never written down. During this visit, much like all the rest, the food was cold, the steaks were barely cooked, the baked potato was pathetic, only being served with a small blob of sour cream. The 'vegetables' served with the entree were minuscule at best. About the steaks - We asked for medium-rare and got blue rare. My MIL asked for her steak to be cooked medium-well and she got a slight notch above raw but not quite medium-rare. And all steaks were utterly flavorless. I think putting steak sauce or ketchup on a steak is a sin but that was really the only way to get these steaks to be palatable. The salad that came with the entree was SWIMMING in dressing and unedible. The burgers were mostly bun... where's the beef? and toppings? and flavor? Ribs were dry. The sides served with the entrees were very skimpy. For as much as this place costs, I better be full when I leave and be taking some leftovers home!
The place wasn't busy but our server never seemed to be around. We had to ask her multiple times for things like A PLACE SETTING! (when we could catch her) - plate, fork, knife, cup, napkin... all of which should have already been set. Whenever she did happen to breeze past she would quickly ask how everything was but never stick around long enough for us to answer her.
And finally, LIPSTICK on nearly ALL the glassware at our table. And the glassware was cloudy and did not look clean. Ew!
Terrible service, terrible organization, terrible food, terribly managed. Terribly expensive for such an awful dining experience.
If you're local, do yourself a favor, go buy your own steaks from Dry Lakes Ranch Beef in Parowan and cook your own.
If you are passing through, do yourself a favor and keep on driving past this place. You don't need this kind of negativity in your life. (FYI - and if you think Milt's Stage Stop is going to be any better, it's owned by the same guy and has a more expensive menu.) read more