I can't believe how quick I got a new heater. Will work with Magic Drain again soon! Quick to…read morerespond, good advice, and great can-do attitude.

We live in Kenilworth, he came both times, super attentive and very helpfu! We're keeping his…read morenumber for future help. Each time we needed him, he came right away and fixed everything! Very trustworthy.

absolute Great Job! explained to me exactly was wrong and was able to also repair the toilet and…read moregot another part for it. he even reached out to me the next day to make sure everything was good. I would highly recommend him. I made sure he's saved in my books.

I am extremely disappointed with the lack of professionalism in handling a recent service request…read more I experienced a pipe burst and contacted Michael at 2 pm. He informed me that he would arrive after 7 pm. I, as a service technician myself, prepared everything and ensured that all necessary steps were taken for his arrival. Despite not receiving a specific time, given his previous work at my home, I decided to give him the benefit of the doubt and hoped for a prompt arrival. However, waiting for 7 hours without any updates was frustrating. It is crucial that when committing to a time, an exact time is provided, especially for emergency calls. While I have no complaints about Michael's work quality and pricing, the significant delay and lack of communication were unacceptable. After finally receiving a message stating he would arrive at 10:30 pm that evening or 4:30 pm the following day, I have decided to sever all ties with Michael and will not be recommending his services to others. Punctuality and clear communication are non-negotiable for me, and I expect the same level of professionalism from service providers

Called Mike on a Monday and he was installing my new hot water heater and boiler 2 days later…read more Arrived early in the morning, installed both items and had everything working by 5PM. Prices were very reasonable, used name-brand equipment and his attention to detail are very impressive. After completing the job, everything was cleaned up like he wasn't there. Highly recommended!!!

Union County Plumbing saved us! Our boiler went out in the middle of the night when it was…read moreabsolutely freezing outside. The random 24/7 emergency service I called said we needed a whole new boiler. Thankfully I called Union County Plumbing in the morning and they came quickly. They were knowledgeable and reasonably priced. The boiler only needed a few replacement parts. Highly recommend!

We were very happy with the service Stan provided us. During the install of anew washing machine…read morelast week a drip from the shutoff valve showed itself when the feeder hose was removed. In Line was called, and after noting it wasn't an immediate concern we made an appointment for today. The van arrived a bit early (!!), and this valve was quickly replaced, and another small plumbing job at the kitchen sink was taken care of. Did I mention he slipped on booties on entering the house to keep the floor clean? Nicely done!

Stan came out to our house to inspect the ailing hot water heater. He was punctual, courteous and…read morehonest about the scope and cost of the job. We will definitely circle back for future needs for the furnace later this year! Thanks!

Had them come in to fix our very loud heat valve leak after having another company tell us it is…read morefine. I can not say enough good about this company. Two problems in two weeks fixed quickly, professionally, and affordable. We will be contacting them for a contract for yearly furnace work!

Makes service appointment with 2 hour window. Not here. I call. Oh we will check. Tech calls 5…read moreminutes later to say running late. Must be slow learner since he couldn't figure that he was late when he was late and he has his cell phone he could've used to say so, but never did it. So it was 4 o'clock on a Friday at which time he says oh I'm 45 minutes away per Google and I said it's a Friday night and you're gonna be here after five and how long are you gonna be here and don't ask me if I have another appointment or is there anything else I have to do besides wait for you Disrespectful and unacceptable on every level. Not mentioning the fact that they upsell on every other visit bye-bye.

Response to my message via Yelp was no more than 15 minutes and was answered by the actual drain…read morespecialist/company owner. He gave me a quote to open a cometely clogged sink drain and we set up a same day time slot. It wound up that he finished a previous job earlier than expected and offered to come earlier. Of course I took the offer. Upon meeting Rob G in person, he was very cordial, clean, professional and took care of my clogged sink drain in less than 30 minutes. He made sure the drain was clear and fully operational and offered to call him back as a guarantee should there be any issue afterwards. Price was as quoted - NO bait and switch. I found Rob G to be very respectful, honest, and cares about his business/profession/work. You will see this from interacting with him but the proof is in his truck with how meticulously organized and clean it was. I am very happy to have hired him for the job and I highly recommend Urgent Drain for you DRAIN needs as this is their specialty.

My initial service call was on 10/6. Tech didn't have the tools needed for the job. He said I would…read moreget a call on the 7th to schedule a follow up appointment. No call came (after almost 2 weeks of waiting). I began my calls into an empty well of phone agents. After more than 6 calls (each informing me that someone would call me back - never happened), I finally got an appointment scheduled for 10/20. Tech never showed up and rescheduled for the 21st. Didn't show up. Meanwhile, I have had a refrigerator in the middle of my kitchen for 3 week. I would go elsewhere but my home warranty company hired them. In short, this is the worst run company that I have ever encountered.

If you think that a local, family-owned business provides better service, this company will prove…read morethat. Plumbing repairs that were done by another business over a period of days became undone within six months. I chose to look elsewhere. Stafford fixed those and other issues in a matter of two hours at a reasonable price. Just competent, reasonable and friendly service. I will use them for plumbing services in the future.

We lost the heat in our home during the recent cold snap. They sent a couple of people to check it…read moreout and determine what needed to be done. We needed a new boiler and based on AI, their quote seemed to be in the right ball-park. We decided to go check them out further. After they examined our system in more detail, we were givren a quote of $16k, which seemed in line according to AI. When they came to fix the unit, they they determined that a whole new system would be far more efficient and easier to maintain. What a pleasant surprise to end up with a more efficient and easier to operate furnace. And, here's the kicker... The final price was 25% lower than the original quote. The only negative I can think of is that I have to go make another trip to my bank to deposit the money I didn't need to use on the purchase of my new system. If there was a way to give them more than five stars, I would! (Anyway, here are a few more stars for Stafford Plumbing and Heating... ***)

They arrived on time and performed my annual maintenance on my steam boiler. They cleaned up…read moreeverything and I was happy with the service they provided.

They came out to snake our drain and sent their least experienced person. This individual did not…read morespeak a word of English, which isn't a huge deal given translation apps are available, but it makes communication stressful. He barely tried to snake the drain and said it wouldn't work. He called his supervisor who said he needed a chain snake. The next evening he returned with the chain snake and it proceeded to fall apart IN the drain. He claimed that his colleague didn't put all of the parts in the box correctly so he'd have to come back again for a third time. He came back with his supervisor and they couldn't even get past the trap! They claim they used a camera and they saw a corroded pipe that needed rerouting. I called another plumber who came and cleared the clog in two minutes. They may be a bit less expensive but they are inexperienced and a total waste of time and money!!

Wow is all I can say…read more I read the phenomenal reviews and reached out. Someone had dropped a glass in the toilet during the holiday party and decided flushing it would be the solution. The toilet water was rising up and draining slowly so I was pretty concerned. I reached out and within the hour, Zach was at the house. Not only was he able to fix the problem, he also gave me tips on maintenance which I appreciate. He fixed the problem so quick my wife didn't even return from her walk with the pup! I will 1000% be a returning customer + refer them to everyone. You won't regret going with them!!

Zach did a great job clearing out my very clogged drain. He…read morewas competent, patient, personable and very kind! He left me with a very clean bathroom! I highly recommend this company and certainly will call, if and when I need a plumber again.