My had broke down and was parked at my rental unit that I just moved into. To make masters worse, because it was parked for 3 days, management towed it. I was so upset - Not only did I have to pay to get it back, I had to pay a tow company to return my "inoperative" car to my unit. I was able to find Russell Towing. They have reasonable prices. Quick to respond. Friendly Service. Thank you! read more

Russell's Towing - Towing Near Me - Stanton, California

Big shout out to this towing company I used AAA they came out right away. My Tow Truck Guy name is Angel very awesome person. Thank you so much for taking care of my baby. My car is lowered so he knew what to do to make it not scrape! Thanks again for being so professional read more

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5 PM on January the 20th 2025 entering the 15 southbound from the 10 freeway. The driver rudely cut me off. Apparently he doesn't know what a zipper is. It was my turn and he pulled in so tight behind the car in front of him that I had nowhere to go except for into the wall. I assume he didn't think this review was going to come. Or maybe he just doesn't care. I really hope the Towing company can figure out who this driver is. If the company is professional enough to reply to my response, apologizing for this action, I might consider deleting my review. I found this to be very odd because truck drivers usually help truck drivers out but this time his entitlement took over. read more

I called for tow services at 12:38 pm. Was on the freeway with my toddler so AAA said they would expedite it. Action Southland towing was supposed to arrive by 1:16, so had the toddler picked up and waited for them. I called back 4-5 times and my service kept being cancelled. They never picked me up. Russell Towing was finally called and there under 20 minutes. The guy was very experienced (30 years of experience), kept me safe, and had a calm reassuring energy that was appreciated after being stuck on the freeway for 3 hours. read more

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First off I cannot stress to say I called 30 tow company's and not one would tow my rig did they come yes but just say no it's too big and drive off these guys got the rig to tow your huge rig I live in my camper full Time 2012 dodge ram 3500 4x4 with a camper and the driver angel was a rad dude overall amazing experience with these guys I hope I never have to use them Again but if I do I know who to call read more

Russell's Towing - Tow truck - Towing Near Me - Stanton, California

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Fast service. Friendly driver and took his time not to damage our car. Showed up extremely fast. saved the day for sure. We appreciate you read more

We had a very scary experience where our car overheated and we were forced to wait at the 7-Eleven. Not only did Russell's get there in less than 25 minutes but the driver knew obviously what he was doing and was incredibly good he had to tow the car for 45 miles didn't skip a beat managed to check the car out and even gave us some helpful tips. if you want a tow truck driver with a flatbed that knows his way around cars and classic cars I recommend getting this service all the way around we have our car safely at home and it's going into the shop and because of his advice we were able to keep more damage from happening. Nice job guys! read more

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I recently had a bad experience with a Russell's towing driver, he was very unprofessional and downright rude, he harassed me at a red light, he's giving your company a bad reputation, after the incident I read some reviews and apparently it's nothing new and the company is ok with that kind of behavior. read more

John was very knowledgeable and honest, he addressed my cars issue after just telling him a few things about my Yukon and saved me hundreds from the mechanic ! I would highly recommend them for any towing needs! read more

I had the amazing experience with Russell's towing very nice staff and I would recommend it to anyone who needs the towing I would highly get them again read more

Super friendly, overall nice dude. Excellent experience, great customer service. Thank you

I had my car towed and when I called my missing Apple 11 some one at Russell's towing was in my car and answer the phone and hung up on me. My car looked like somebody went threw my car and when I received my car you can only tell that they went threw my car. So far I'm missing my sun shades and no telling what else. The city should remove their contact. I called them and they didn't give a hell when I told them I am going to the city to file my report. read more

I was involved in a major accident on the morning of Christmas Eve. My car was totaled but I could walk. The driver from Russell's went out of his way to take me to work a few miles away and helped me get some Christmas presents out of my car. Thanks guys for making a shitty day a little less shitty. read more

Worse service ever !! He literally blocked all traffic ....... worse ..... started being disrespectful because, I asked to please move the tow truck so, traffic could not move We were at Porto's ...... the worse stuck for a hour He did not care!! read more

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great service and quick got me back to my repair shop very fast and didn't mess up my car

Daughter involved in major accident on the 405. The tow truck driver was so helpful and kind to a very shaken up young person. Can't thank you all enough! read more

RIP OFF ALERT !!! The owner of this business is unethical. He will tell you one price and sneak in other charges. He told me my tow would be 135 plus 40 dollars a day. My car was impounded over the holiday weekend and police stations were closed to get a release. I was in complete contact with this man the whole time. He was aware of my situation. So when I finally was able to get the release be tacks on an additional 100 dollars to my charges he was trying to keep my vehicle by placing a lean on it. So now I had lean charges. What an unethical crook! I would stay clear of using this disgusting man's business at all costs! read more

My sister and I were in a terrible car accident on I- 5 in July 2023. we were physically ok but really shaken up and my car was totaled. the tow truck driver from Russell's took us to our hotel and helped get our luggage out of the car. he really showed us kindness. read more

(Call log is added in pictures) State Farm sent me Russell's... Called off the bat to ask if tow truck drivers carried tools, batteries had died so I thought it was easy fix, guy on phone says no and hangs up.. Called again about an hour later, 10 minutes after my trucks ETA to make sure my location wasn't too tricky for the driver. guy on phone then tells me "I can't tell you where the tow truck is while sitting here baby sitting you sir" and hangs up Greg was my driver and a hell of a nice guy. Tow truck was great quality and got me home no problem. All of that goes out the window when you treat people stranded on the side of the road like garbage. read more

Russell's Towing - "I can't tell you where the tow truck is while sitting here baby sitting you sir" and hangs up - Towing Near Me - Stanton, California

Honestly.... My experience was pretty darn good! Estimated time was an hour... Tow truck came in 30 minutes.... I guess it's due to the day of the week... Friday- monday is the busiest..... Expect to wait longer... Tuesday.... Not much action.... Russel didn't sound too friendly... But the truck driver was very friendly! Respect others to be treated the same... Fellow yelpers... If a tow truck people come late... It's not their fault... It's due to high volume of calls... Don't be angry at the tow truck drivers.. They're just doing they're job. :/ I read the other reviews... But from my experience, I give them five stars. Fast service, good communication, good service, good tow truck driver, and one more for the tow truck driver. read more

I'd like to give this company a NEGATIVE star. They don't deserve any stars. They have a racket whereby they tow, in the middle of the night, a car which was recently purchased and due to the Pandemic, unable to get new license plates. We were so upset thinking our car was stolen. After meeting with the Sheriff the following day, we learned our car was at Russell Towing accruing 100's of dollars a day! The Sheriff is aware of this business and says they do it regularly and will focus on certain neighborhoods at a time. It's amazing they get away with this. Now we're told we need an authorization from the California Highway Patrol. But today is Saturday and CHP is not open until Monday. We are in a "Catch 22"/ up against a wall as the $$$ keeps adding up at Russell Towing. For what purpose? Because they're GREEDY. I would like to take just another quick moment of your time if you've read this far; Don't give this company your business. They're shady and greedy and RUDE to be doing this to people who have done nothing wrong. read more

High key rude af!! I had a car towed and I asked the tow driver if he was here to tow my car. I know it's a stupid question sure but he just looked at me and laughed as I was standing there. No smile, no answer, no response just a wide smirk. It's a simple question not the brightest question but a response would be nice for all I know he was here for a different car. Moving forward I am not going to do business with this company I'm not sure how there a AAA certified. We then got to loading up the car and he noticed I wasn't in the mood so he poked at me asking "Are you good?" in a sarcastic tone. I told him to just tow the car and he was heated, honestly he got livid and started talking back to me. We exchanged some unkind words and he went on his way. He apologized to my friend which is nice but this would have been avoided if he answered a question instead of being smart. Side not he was slow af! read more

Great service on time Phill helped me move my old Airstream motor home Great Job Thank You read more

Russell's Towing - Great job moving this beauty!! - Towing Near Me - Stanton, California

Hubs hit an island to avoid a teen in an SUV who wasn't looking and moved into his lane. Result - bent wheel, undriveable. This happened at 9 pm Wed night. We called State Farm's Roadside Assistance and they sent Jason from Russell's who showed up in 15 minutes and got hubs home right away. The next day on Thursday we called Roadside Assistance again to get the Catmobile to Anaheim where Santa Ana Wheels had a rim for us. We called at 1 pm. By 3 pm we'd gotten three extensions on the hour they told us we'd have to wait. We called Roadside Assistance back told them to cancel Pride Towing since they had lied about the time to us and to Roadside Assistance staff, 3 times over. We asked for Russell's. They told us 45 minutes or less and literally 15 minutes later Russell's showed up. We made it to Santa Ana Wheels in time to get the Catmobile fixed before closing. Russell's is our hero! read more

Russell's Towing - Catmobile needed a tow to Santa Ana Wheels in Anaheim. Russell's arrived in 15 minutes. They are heroes! - Towing Near Me - Stanton, California

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Yeah, Russell is a terrible person. Super rude, even when you're asking reasonable questions. I don't know how their business is still legally operating. What can you do tho read more

Iv'e got one. Today a driver ran me into the curb in a shopping center , passing me up and t-boning me almost ruining my car. I called in showed a video to the manager and he told me to "me to get a life with no apologize, here is the videos of the incident: https://www.youtube.com/watch?v=GKcPdVGLWG8 https://www.youtube.com/watch?v=yVhaY5KuCR0&t=52s read more

Juan Valdivia from Russell's was amazing. I was having horrible issues with another AAA provider, and he arrived and was able to get my car moving. He had the best attitude and was so helpful! I will always request Russell's Towing in the future. Thank you Juan! read more

After waiting for another tow company for over 4 hours, my insurance company coordinated a tow from Russell's. The service was very quick and communication was fantastic. The driver, called on receipt of the request and when close by to confirm. He listened well and found the parking lot where I was waiting nearby. The delivery to my auto-shop was efficient despite it being many miles away. This was an answer to my prayers after a long and hot day of waiting to get back to my job. I highly recommend this service. Thank you!!! read more

3:15pm, Sat Oct 29. I was driving down Valley View just South of Chapman and suddenly a long, loud obnoxious truck horn went off a couple of cars behind me and startled me so much that I came within an inch of hitting the car that was driving in the lane next to mine. next to me. 5 seconds later the Russels tow truck goes screaming by me with the Driver hanging out the window and flipping off the person one lane over from him. Please fire this asswipe read more

My daughter's car was towed and Russell met us later to get my daughter's car. Very nice, kind and understanding! I just want to give a good review and say Thank you! read more

Tony helped me out with my car today and he was amazing. Very sweet and super helpful! Thanks Tony!

My insurance called for a tow, got a call back from Russel's about the information regarding where I was located which was in a parking structure. They said they'd call me back about my status; they never called back. I called them and they said they canceled my tow. I was waiting for an hour on their reply just to find out they canceled my tow. Take your business elsewhere. read more

Our Sprinter RV broke down in Westminster CA about a month ago. AAA first sent a flatbed too small to haul it. AAA then sent a heavy tow truck that could handle the load. However, the driver didn't have the tools to remove the drive line. He spent over an hour messing around, then left. Not only that, his truck could only haul one passenger so my wife and I would have had to follow in a cab. The third truck was the charm. Phil from Russell's showed up with the right tools and knowhow to get the job done. Within a half hour he had us hooked up and on the way, with room in the cab for both my wife and me. When we got to the Mercedes dealer in Long Beach, their shop had close, but he knew exactly where to leave it. He quickly maneuvered into the tight area and unhooked us. Excellent job Phil!! Thanks, Hal, San Diego. read more

Just like all the other reviews, the man that answers the phone is soooo rude he hung up on us! Very disrespectful I don't know why Statefarm does business with them. How can you have a business and be so rude to customers?! You are getting paid because of us. read more

I got a horrible expierence I'm so piss off the police took my car they put a hold I'm trying to find out the total of the debt and all they do is raise the total every week I spoke to some junkie he says he's name is Rusell and that he's the owner pretty bad actitud junkie costumer service plus he couldn't even explain everything he was charging us worse place in the world DON'T EVER HIRED THIS GUY'S NEVER THE IWNER IS A JUNKIE AND DRIVERS DRUNKS I'M MAKING A COMPLAIN ON CHP POLICE TO HIRED ANOTHER TOWING COMPANY read more

These folks are the best out there. They took my complicated situation in stride and Russell worked with his crew to get the towing services we needed. The office staff was always friendly and helpful. It's not easy to find great service these days- Russell's is First class. read more

I arranged for my car to be towed to the nearest Hyundai dealership after it broke down on the road. I waited around 40 minutes, which wasn't bad. I've waited longer. The problem began when the service rep came. He was truly the rudest service rep I have encountered. EVER. Not even a hello when he arrived. He refused to speak to me the entire time (let alone make eye contact), and I only knew he was done because he got into his truck and started to leave. He rolled down his window and mumbled something before leaving-- which I could not hear over the loud noises of the truck. I've never been so baffled. Sure, he's coming to help me out. But not for free. I paid all the necessary fees. Yet there I was. Being treated like a nuisance. Sure, "pleasantry" is not part of the guaranteed services of towing. But I am a paying customer. The degree of rudeness I experienced is unacceptable. read more

Amazing experience. Had much issues with LIBERTY TOWING and ended up using Russell's. Had a great experience. MIKE was friendly, efficient and got my car to where it needed to go. Thanks for the help! Highly recommended read more

Available 24/7? Called to inquire about my car around 10 PM and received horrible customer service.

Besides Russell, the owner being THE absolute most rude, smug, argumentative jerk I have ever had to deal with....he is a complete fraud and so is his business! My young son was in his Volleyball gear (I say this because they have a mole at this location that informs this towing company as soon as the driver walks away) as he was playing all day at the Anaheim sports center and parked in Anaheim "business center" that was closed on Saturday and didn't see the sign upon entering the lot BECAUSE it is ON THE OTHER SIDE of the entrance and away from how you would walk to the arena. They are unethical scammers. read more