I got my eyes checked, hear for at least 4 years now. Not a problem. Several of my friends are…read moreclients had surgery too. All Good experiences. I would a Recommend you check out Siskiyou eye Centers.

I've never had a worse experience at an eye doctor's office in 34 years of exams. I'm convinced…read moretheir positive Google reviews are largely self-generated. I was charged $80 extra for a contact lens fitting when I asked to forego ordering lenses through them and receive my prescription directly. A fitting is when the doctor helps you try on your lenses. When I contested the charge, the office claimed that measuring my eyes for lenses was a fitting. No, that's an exam, that's why it's covered by insurance. When I had called the office earlier for an estimate, they said that if I didn't need a fitting of lenses ordered through them, then I would only pay exams. So, fraud. Most eye docs see that my pupils are large and go light on the dilation drops. Here, they don't observe or care. Even with sunglasses, vision was too fuzzy to work on a screen or outside for a couple hours after--and I needed to work--and driving home an hour later was sketchy. Customer service was lacking from almost everybody. The eye doctor didn't seem to care. Most of the time was with techs who didn't provide explanations. The office had noted my birth date wrong, so I was in their system wrong, and no one told me I should bring my prescription. It would have been cheaper to go with my regular doc, even WITHOUT insurance, and I would have more confidence that my prescription was 100% accurate.

Excellent service! Dr. Hoyt and his staff make the whole experience enjoyable, without the rushed…read morepatient mill feel you get with most medical experiences. Not a fan of Ashland, it is located well away from the busy area in the quiet part so I do not mind. The office was well done to fit in the area also.

I ordered a pair of glasses today and had a great experience from start to finish. The decor and…read moreatmosphere is sophisticated and peaceful. Mary was absolutely wonderful. Best of all, I'm thrilled with the glasses I selected.

The care here has always been good. I have a family member with significant ocular problems, and…read morethe staff has always been great. This is not the place to go if you want routine eye exams; it's where you go when your regular ophthalmologist or optometrist says "hmm, you should have this looked at". Billing has been off at times, with respect to getting treatments pre approved by insurance. That's the only reason for four instead of five stars.

Reminds me of buying a new vehicle, where they go back and forth between the front desk and the…read morebilling department to attempt a "good faith estimate" or just to provide an answer to a question. The billing department was dishonest and misleading about billing during scheduling of my appointment, arriving for my appointment and leaving after my appointment--I asked numerous times and they were deceptive. Prior to the appointment, I told the billing department my insurance would not pay for an eye exam, as I know my insurance well, and they assured me the insurance would pay for the exam but not the refraction. Two weeks after the appointment, I received a bill for the entire service. The Siskiyou Eye Center is a perfect example of what is wrong with healthcare--you are a $$$ to them. Avoid this place, especially with so many other great choices in the Rogue Valley, like Artisan Eyeworks in Ashland or Medical Eye Center in Medford--they are professional and honest about services and billing. If you suspect misconduct in billing by your healthcare provider, you may contact the Oregon Division of Financial Regulation 888-877-4894.

This is my first review of Eyecare Associates after having seen all three doctors and some of the…read morestaff from past visits as well as a recent visit. All three of the doctors (Dr. Mitchell , Dr. Johnston, and Dr. Hanson) have demonstrated the kind of professionalism, experience, courtesy/respect, compassion, and willingness to listen/answer any questions/concerns that I may have had. The staff at Eyecare Associates can be described as nothing less than exemplary as well. I only wish that I knew, or was able to remember all of their names. Special "Thank You" to : ~Tiffani in Optical for being so personable, helpful and patient with me while helping select glasses and frames. ~Teri (I hope that I got the spelling correct) for her persistence in returning my phone call regarding my insurance. ~ The ladies at the front desk and the other staff members for their help during my visit. I Thank All of You!

As a follow-up to the review below...I called EyeCare Associates of Southern Oregon as requested by…read more"the owner" and was told they have no idea who Carla R. is. If you're going to utilize AI to this level, it might be a good idea to inform your human staff how to appropriately field calls from angry customers.

This office is truly exemplary! Dr. Brown and his staff are amazing. Friendly, proficient and…read morerespectful of your concerns and your time. Today I had the most extensive and thorough exam I've ever had! Dr. Brown takes his time during the exam to make sure you are comfortable, not rushed and that you understand exactly what is going on. I was shown the photographic images of my eyes as he explained what we were seeing. I have some issues with my retinas that he was able to show me where, and what was happening with them. He was reassuring to me as I had concerns from a prior diagnosis done at a large local eye center where I felt "herded" through and dismissed. This office is so kind, personal and caring. I wish I'd found them years ago! I highly recommend them!!!

My first experience with this office and I was impressed. Dr. Brown is friendly, thorough, and a…read moretrue expert. Easy to have a dialogue with about your history. I was referred by a friend and he is one of the best I have been to. Equipment is state of the art and provides complete information on your overall eye health. His staff is friendly and easy to work with.

Because there are two Yelp listings for the same practice, I want to begin by pointing out that…read morethis is the same as Dr. Kenneth Loftus' practice. I want to add a full-throated endorsement of Dr. Loftus' abilities and professional manner. I have a long history of being disappointed at the optometrist's because I have a difficult prescription. Even if they get it right, the lenses often come back with issues that make them unusable. This has become especially problematic in the past 15 or so years, with all the new new materials they use to slim down lens thicknesses. I had several visits with Dr. Loftus, both for a new eyeglass prescription and for new contacts. I just received my eyeglasses yesterday and they're PERFECT. It's been a long time since I got good lenses on the first go and I am really enjoying them. Additionally, I'd like to mention that the office staff are competent, efficient and friendly. I opted to bring in my old Dunhill frames for my new lenses. This was not a problem either! The lens makers did a good job - they're not metal frames and could have easily cracked as they're over 30 years old - well... they're just fine too and I am wearing them now. Just like old times. Now I get to look just like I did in the 80s! Well, not really, but I can't blame Dr. Loftus for that. See Dr. Loftus and you will see better!

Friendly, detailed eye exam. Good explanation of what was being done. No pressure to buy glasses.read more

I can not say enough great things about this local business. Incredibly friendly, helpful, and…read moreprofessional. They fixed my son's expensive sunglasses no problem. I can't imagine taking my business elsewhere and neither should you!

After getting my frames bent from a ball hitting my face I wasn't sure if my glasses could come…read moreback, being so crooked to fall off my face when put on. Chris was so very helpful and not only did he fix my glasses but also made good conversation with all around him. Good atmosphere in the place.

FRAUDULENT BILLING PRACTICES! A regular routine eye exam that was covered in full under my…read moreinsurance was fraudulently billed and now my insurance won't cover the cost! They recorded the appointment with an incorrect code and refuse to change it! Even my insurance said all the doctor's office needed to do was to resubmit the claim with the proper code, and the appointment would be covered. The doctor's game is bait and switch. Find another doctor who is ethical and honest!