I called around to local Verizon stores. Evan West sounded like he was interested in helping me. When I went in the store he treated me like family. He listened to my concerns and came up with different alternatives. There was no pressure. I was adding some family members and he made himself available to them and followed up with a call to make sure we were all happy. It doesn't get any better than that.I don't just want a phone. I want the personal service. I know if I have any concerns Evan will be there to help me. read more