Surprised to find a local chain diner with such good comfort food. I enjoyed my grilled meatloaf and likewise my wife enjoyed her chopped steak. Butternut squash was served soup style. Rolls were fresh and delicious. We took dessert to go as will as pecan rolls for breakfast. Its Dutch style was a nice representation of Holland, MI. read more

Our experience was pretty good. We needed a place after the beach and decided to try here. Our service was great. Had the coconut cream pie and it was delicious! Did not experience some of the things said on the other reviews. Will likelyreturn the next time when we're visiting. Inside is a little dated, but that also seems to be part of the charm. read more

Dirty and run down. The food just wasn't good. The onion rings which they are supposed to be know for were awful. They weren't fully battered and they came out in a clumpy mess. I ordered the smoked Gouda cheesesteak and it as okay. For $100 for 4 people it isn't worth the money. The only thing that was decent was the dessert. read more

Came here after spending the day at the beach! As far as atmosphere goes, the restaurant is nice and clean. Could use some work, just a little outdated, but I can't say it's a bad thing in my opinion! As far as the service goes, the staff were really friendly, helpful and efficient! Then as far as the food goes, it's not the best I've ever had but it hit at the end of a day in the sun and water! Prices were good too! Overall, I'd come back if I were in the area! read more

Olive burger was terrible!! Meat was hard and no flavor. Bun was soggy. Worst burger I've ever eaten! Will not go back.

Very nice nice food. Excellent sit down family place. Staff is amazing every visit. Never had a meal I didn't like.

Came late on 12/23. not a time anyone wants to be working but Nicholas P was inviting and did a great job. never had an empty glass and he got our order perfect. He found time to talk with us and we will be back. The food was acceptable and didn't feel overpriced. read more

Shannon is our friendly, experienced server (36 years at restaurant). She is the ONLY server at the moment. The restaurant isn't slammed with customers (18) with many tables available, but I would think another server would be appropriate. Half of the restaurant is closed off. I guess 200+ people could be seated in the entire restaurant. My wife and I ordered chicken tenders, onion rings, mozzarella sticks and fried mushroom appetizers. They were all fine with tasty sauces (hickory smoked, ranch and marinara). Right before we left another server started working. God is good. read more

Russ' Restaurants - View from our seat. - Diners Near Me - Holland, Michigan

Very good menu at reasonable prices. Good service too. The decor is dated but the noise level is much lower than other places so you can actually have a conversation with your friends without having to shout! read more

Here's what I love about Russ' - it will never be spectacular, but it will always be GOOD. We were there for lunch today and for $10, a great house salad and a bowl of veggie beef stew made me happy. read more

In the Grand Rapids area for a weekend getaway. We always eat at local spots. My boyfriend wanted to go to Russ' because it reminded him of a Big Boy. We walked in and the hostess was more concerned about talking to her friends than seating us. There was a lady from DoorDash waiting for food. She asked the hostess for an update and said nevermind, she was going to go. She stated she had been waiting forever. I ordered the potato skins and a cheeseburger. The potato skins were very soft (no crunch), with cheese, and bacon. The bacon was dumped on one skin only. They looked like someone made them at home and then heated them up in the microwave the next day. My cheeseburger came out with more bun than meat. It was by far the thinnest burger I've ever seen. Just looking at it, I wasn't sure I even wanted to take a bite. I did and it was so gross. It didn't taste done and there was so much pepper. I didn't finish it. There were a lot of tables that needed cleaned off. The restaurant inside and outside was just gross. I have no idea how places like this stay open. read more

The service was lovely when we visited! The food is exactly what you would expect of a little diner in the middle of the Midwest. We had a slice of pie that was almost too pretty to eat. The server was warm and friendly. Prices were great. I ordered the open face Turkey sandwich and was a little surprised when the Turkey was kind of shredded with the consistency of a tuna salad. It wasn't bad, it just wasn't what I expected! I was pleased with the experience still! read more

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Small town Dutch diner. Prices are good, food isn't amazing but it's a good meal for the family when you don't feel like cooking. They do have yummy bread and tasty treats for sale by the register. read more

Worst meal of my life. Got here at 8:05 and I just got my food at 9:05 and half of it was cold (my bacon and sausage) , my eggs were only warm and toast was the only thing close to hot. Everyone at my table had cold food besides the one person who's food they forgot to make, hence why it was hot for them. Bacon tasted like it had chemicals in it or something. I'm a very large 300 lbs man... I never leave food behind, this was by far the worst meal I have ever had. read more

Russ' Restaurants - Diners Near Me - Holland, Michigan

This is a place that has really gone downhill. I walked in to find half of it closed off. The other dining room had 10 people dining at 1pm. Salad bar not set up. It was known for great homemade salads. I had a great welcoming server. I ordered hot turkey sandwich with gravy. After getting to the point of just walking out after waiting so long,it came out. Very disappointed,a small clump of turkey shreds hidden under the bread smothered in gravy. I will NEVER go back. A lot of other dining options in town. Avoid this one. read more

This restaurant has been around longer than I have, and I am not addressing the fact they were short staffed and the food took longer than usual, that is concern for management. I am writing about their new gluten free bun, the Cloudie. What it lacks in appearance it more than makes up for by having no sugar, no carbs, and only 30 calories! This may appeal to anyone watching carbs and calories, not just those avoiding gluten. The taste was unique and great. Highly recommend to anyone avoiding gluten, carbs or calories. read more

Russ' Restaurants - Cloudie bun and burger with the works and regular fries - Diners Near Me - Holland, Michigan

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Follow the Rules or Else! Upon arrival we were not greeted but were asked to "sign in" but could not because there was no sign in sheet or sign in. The "hostess" brought the clipboard and turned over the sign; all without apology. After signing in we were told twice to sit in the waiting area, apparently so we would not block traffic. Apparently we were not following the rules, again. This despite us making plenty of room for other customers to pass through and my observation that the dining room was half full. "We have to get our servers ready" was the explanation given by a man with a red beard who came from the back. Ready for what? Customers? Or is the rule here that the customer is served at the staff's convenience? Our server was a refreshing change; friendly, prompt and attentive. In summary; our impression from the front staff was that we were a burden. When I write the corporate office I intend to bring this to there attention. Even at the risk of breaking the rules. read more

Good food, reasonable prices. Western hamburger and fries was delicious, my son had a kids burger and he was a happy camper. I recommend Russ read more

Overpriced but the servers are nice and food is pretty good although some of it was a bit bland.

My wife grew up in the area, and though we've been together for almost four years, it wasn't till a visit this fall that I finally had my Russ' cherry popped. I had no idea what I was in store for, but left very satisfied! The menu has a great mix of standard diner dishes, sandwiches, and other local favorites. My wife loves the Slim Gem. I normally stick with the soup and salad bar...I mean come on, how can anyone pass up an endless supply of 7+ different homemade soups ?!!? I'm a big fan of the split pea. Best of all, the prices are cheap cheap cheap. If you're passing through town, be sure to stop by Russ' before you leave. You wont be disappointed. read more

Russ' Restaurants - Drive-thru! - Diners Near Me - Holland, Michigan

Just stopped here for a quick lunch via the drive through. Ordered the Slim Gem based on a Facebook post that raved about it. Unfortunately, there was no lettuce or tomato and it really needed those on it. The bread was also very dry. Very bummed. For $10+ (for just the sandwich!), I expect more. Likely won't be back. read more

Russ' is perfect. It's one of the only places left in America where time truly stands still. Give me all the onion rings with a twin burger on the side. Here's the deal-- if you're looking for a "run of the mill", commercial experience then just go to a freaking Chili's. read more

It's been a while since I have been to this location but like many of their locations this Russ' offers a good meal at a family friendly price. I would recommend the Fresh Blueberry Pie in the mid to late summer and Pumpkin pie in the fall. If you go for breakfast don't forget to order a grilled cinnamon roll. read more

I suppose it's my 2nd favorite. And I'm pretty picky, so it's good. I love their chicken tenders and applesauce. Their applesauce is the best ever, it has little chunks of apples in it. Best desserts around, particularly their pies. The waitresses are amazing. Their cherry pies are delicious. They keep raising their prices. Love the coloring sheets & Dutch fashion on the wall. read more

Best mediocre food in West Michigan and I mean that as an absolute compliment. I doubt anyone at Russ' corporate is under the illusion that they are a fine dining establishment and that's what I love about it. Always good, always consistent. read more

Russ' has gone downhill, and fast. The fried chicken arrived completely undercooked. It was bloody and clearly raw inside. The manager came over and said 'sorry', but didn't offer to either a.) replace the meal or b.) take the meal off the bill. Lame. Incredibly lame. Told the guy I wouldn't be back and he shrugged. lol. A few years ago the onion rings, the best since Mr. Fables was around, were fantastic. Now? Yuck. It's the classic problem of simply being cheap and not changing the oil often enough. They've got that nasty, bitter and sour aftertaste that lingers on your tongue for hours as the result of way too many fry batches. Awful. The lettuce in the salad bar was clearly old - with significant browning on the edges. The manager incident was the real kicker. I let everyone I know to stay away... read more

The land of iceberg lettuce lives large here. Decent sandwich, chicken salad on rye bread with you guessed it iceberg lettuce. Service seemed to have a pulse, that's always a nice plus when looking to order diner styled food. Christian music over heard from the kitchen, I must be far far from home. read more

Not in Holland normally but had to get my grandma some soup for her sore throat. Kody the manager was SO nice and helped us at the drive-through. He got us a big quart of chicken and rice soup for gma and a kids meal for my toddler. Out in minutes. Just was really refreshing to have a smiling face greet us and take time to get our order right and to us quick. Thankful to have people like him still around in the service industry. Made our day. read more

We were there for lunch and all 3 of our meals were excellent. Their onion rings were to die for and menu sauce large order was shareable and was plenty for 3 adults and only 5.99. Two of us had burgers and couldn't quit talking about the buttery , delicious buns, which were for sale in 8 pack in lobby. I had clams which are hard to find on menus lately. Waitress was friendly and helpful about items on the menu we weren't familiar with. We live 2 hours away in Indiana neutral would go back any time we are in the area. read more

They split pop on the table. The phones didn't work. Nice and quiet. They took a while on the food.

Hey, this is a fun place to eat. In One section you order by phone and in the other you have servers. We chose the order by phone section. It was fun, and unique. The salad & soup bar were great. 5 soups and a fully stocked salad bar were great. Also the cloverleaf rolls were a nice treat. We'll return and try the pie on our next visit. read more

My grandchildren and i went to Russ' Restaurant on 8th street in Holland, Michigan today to have a favorite lunch. We were sitting, being happy, chatting, coloring, talking. A woman at the next booth suddenly turned around and started loudly berating the children for being disrespectful. I am a teacher. We were happy. We were chatting. No disrespect was being shown. She was VICIOUS, tearing down the children like a playground bully. I got them up and away from the table. At no point did Russ' personnel intervene to help us. The children were scared. The woman had a foul mouth. She had no business attacking us like that. I initially posted this on Russ' facebook page but they took it down. This time i copied the post so i can put it on other websites of places where people might learn that it isn't a safe place for children. read more

Went here for lunch between baseball games for my son. Service was fair, food took 25 mins and we ordered 2 salads, burger, and a sandwich. Had to call and request our drinks. There were 5 tables sitting around us and 4 of them also had something wrong with their food. Would NOT recommend read more

Nice classic American restaurants. Nothing crazy and the house made pies are the best ever!

Stumbled upon this restaurant while visiting Saugatuck and ventured up to Holland. When we walked in we were told we could sit anywhere. We did not know that one side was self service and order by phone and the other side was full service. It would have been nice to have this explained to us in the beginning. We did not even notice the phone at the table and sat there waiting, and waiting for a waitress to come over. LOL eventually we had to ask what was up? So once we ordered our food it was quick and the food was decent. My biggest gripe is that the ice tea was not fresh brewed. I detest instant ice tea. Would I came back? Only if my car ran out of gas in front of the place and I could not hail a cab. If you like Big Boy restaurants you will love it here. read more

They couldn't even bring us empty plates for the salad bar. No silverware either. Filthy as usual

Stay away from this Russ's ! Went there for dinner tonight and discovered that this restaruant needs some SERIOUS NEW MANAGEMENT. Without a doubt, this was the worst Russ's I have ever seen! I used to live in this area of West Michigan, and have some fond memories of eating some good food at good prices at Russ's. This location ruined that entire memory forever. It was very dirty, the staff was completly disorganized and not attentive. There were many tables with food and dirty plates just sitting there during our entire meal. It was not that busy, with only 5 -6 groups of diners in the entire section I was sitting in. People who came in after us got all there food before us, but no utensils to eat it with. People who were there before us did not get anything until we were half done. We got our food in reverse order! It was a mess from start to finish. Went up to the front to pay and not one person was in sight! waited for quite some and was considering just walking out but finally someone showed up to take our money. I could fault a server or a cook, but in my opinion this place had a much more basic problem of incompetence at the management level. No way could all the individual people be so bad. read more

Slightly better than a Denny's or Bob Evans but not what we were hoping for when we were driving by and saw the place with a full parking lot. Most of the food is the same beige color. French fries are mediocre. They serve artificial butter. Really nothing close to good tasting and healthy food. The coffee was ok. Service was good. You will need some antacids after eating here. read more

I've been going to Russ' as long as I can remember. After seeing some of the other reviews, I think that it is quite right to say that they have a lot of good old-fashioned diner food. Their desserts have always been very good, especially the pies and the shakes. I'm also a fan of their side dishes; the gravy that comes with their potatoes is very tasty. My best recommendation, however, is the soup bar. Russ' has excellent soups, and the soup bar has all of those plus baked potatoes and salad. It's a very good deal. Admittedly, this isn't really a fine restaurant, so the food quality might not be as high as some other places. However, the dishes are delicious and the prices are low. It's too bad it doesn't seem like the chain has been doing too well the last few years. read more

Came for breakfast and was not disappointed. Quiet, clean and fast despite a near full dining room.