Horrible. Upon arrival to clinic there were 2 patients waiting to be seen. It took over an hour…read morefor those patients to be called back. I only came here because the ER referred my 93 year old father here. I doubt the ER realizes the poor service patients receive here at Panhandle Eye Clinic. I called to schedule appointment was told they would work him in and to be here at 3pm. We arrived at 2:45 it is now 5:20 Sitting in a room waiting. We were moved from the lobby to a room at 4:55 assessed by a tech who didn't introduce herself. She Didn't speak directly to my father until I told her to. Then she told him to roll his sleeve up so she could take his blood pressure, I had to tell her he can't roll the sleeve up! He only has one functional arm? Couldn't she see that. It is now 5:25 he has not been seen and I'm about ready to leave.

From the owner: We are a group of multi-specialty physicians and highly trained staff dedicated to quality,…read morestate-of-the-art, comprehensive medical and surgical eye care. We are Panhandle Eye Group - continuing our tradition of eye care excellence where patients come first.

Great staff and Dr.is very knowledgeable and answered my questions so I could understand what is…read moregoing on with my eyes.

Afraid of cataract surgery? I couldn't even put eye drops in prior to my first cataract surgery 5…read moreweeks ago. I didn't know what to expect...so here's some info. They call you back pretty much on time. Make sure to follow directions (no food or drink, someone to stay during your procedure and to drive you afterwards, etc.). You go to holding area. No changing clothes or removing shoes even. Dress comfortably. No makeup, etc. You'll lay on a bed and they start putting eye drops in, asking some questions, I got an IV? (like an IV so they could give me meds to do a block in order to do my surgery, I don't think they do that with all surgeries). Since I was medicated for the block, I ended up in the operating room without knowledge of the trip there. They covered my face and I don't know what else in order to do the procedure. I was aware but it seemed sort of distant. I was aware when Dr. Murrell came in and was talking to me. It seemed like I could see shadows while he was doing the procedure but I didn't see anything coming at my eye nor did I feel the need to blink or dodge something like I thought I would do. I was terrified to have the procedure. I was very nervous. I couldn't even stand to have somebody put eye drops in. I thought I would actually fight the equipment that was holding my eye open while they were doing the procedure. But I didn't even have the urge. It was really not nearly as traumatic as I was expecting. Afterwards, you basically immediately get to drink something and leave. They send you to get something to eat and then you go back to your doctor's office for a quick check. I had Dr. Murrell do my eyes. I am telling my experience with him at the Surgery Center. I don't know if it is the same for pretty much all doctors but you could ask. I just thought I'd try to let other people know of my experience in case you might have some of the same thoughts.

Cannot say enough positive about Coulter Drive Optical!! Dr. Tyler Smith was fantastic. The entire…read morestaff has been great with the exception of one of the ladies at the front desk (Laken?). Very unprofessional. 2nd instance I had with her. She was more concerned about her eating habits and what she had for breakfast than paying attention. The service that I had in purchasing glasses and fitting was great!! Highly recommend this place. Try to avoid her at the desk if all possible so it doesn't go against your experience.

Love dr bass and dr smith the front desk staff is not very nice at all they used to be so nice and…read moregood :( Had to start going somewhere else bc of it and I have went here since I was 10 years old.

Dr. Eddy is Fantastic! He is kind, gentle and has a great sense of humor. He diagnosed a retinal…read moreproblem that needed surgery. He did a fabulous job on the surgery. He showed me pictures of the good eye and then the one with the problem. After healing he took more pictures and the problem eye was almost perfectly healed. He is a great person and surgeon. J. Bryant

Been going to Dr. Dobler-Dixon for over 2 years for Glaucoma problems. Had surgery on both eyes…read more Dr. Dobler-Dixon is an EXCELLENT doctor with an excellent reputation. Shown by the number of patients requesting her services, waiting room is always packed!! I drive 100 miles on way to see Dr. Dobler-Dixon about every 3 months. She's such an excellent doctor that I'd wait longer if need be......

This doctor is HORRIBLE at managing time! Over half of the waiting has been here for at least 2…read morehours and it's 5pm! From what I've witnessed she will call a patient in. Five minutes later they come back out to the waiting area. Then wait another 30 minutes at least before being called back in. This happens on average of three times from what I've witnessed. This is ridiculous!!!! Just heard from another patient it's always this way and she's the only one in Amarillo that provides this service!!!!! Calling all eye surgeons!!!! Give Amarillo some options! From my experience I'm willing to drive my mother to Dallas each time just so we can get more attentive care!!!! We have lives too doc!!!!!!!!!!! To add to her incredibly unprofessional management with patients time. She prescribed an eye drop that had to be specially ordered ( which caused my mother to have to go 5 days without her "prescribed" eye drops AFTER surgery ) and would have cost her $183. After I looked into it she could have had the generic of the same drug for $17 and could have gotten right away. I had to demand a different prescription because she had specifically written the prescription for that brand. Even then I had a hard time ( took me two days) getting them to resend it with what my mom could afford. She's getting kickbacks I'm sure and if you request to speak with her on the phone about it you'll bee directed to a "technician". Sketchy practice if you ask me.

My son has been wearing glasses since he was 4. We've seen countless optometrists and…read moreophthalmologists in Amarillo, Lubbock and Oklahoma. This was BY FAR the best appointment ever. I am so grateful! For the first time in his 11 years, he put on his glasses and said, "WOW!! I can REALLY see now!!"

From the owner: Contact lens specialty including treatment for high astigmatism, keratoconus, and presbyopia using…read moreonly state-of-the-art technology to detect disease, guidance for expert fitting of lenses and treatment of corneal conditions. Family Eye Care, Vision Performance Enhancement, Comprehensive Eye Examinations, expertly fit glasses using advanced Eye Care technology. Low vision evaluation for the visually impaired patients and fitting of low vision devices including spectacle mounted telescopes, computer assisted devices, and coordination of care. Optical with a large selection of name brand frames, choices of optical lens solutions that are the latest in technology.

It feels like this place cares more about making money than making customers happy. Ty tried to…read morecharge me nearly $100 for a fancy contact lens fitting just because my eyes have different prescriptions. I've been wearing glasses for 31 years and contacts for 26, and I've never had to pay that much for a fitting before. So, I said no thanks and asked for my prescription back. They even tried to tell me they didn't have it on file, but I had to grab it myself before leaving. And to top it off, they try to make everyone pay for retinal imaging, which feels like a rip-off. Then, earlier today, my husband had his eye exam and was checking out glasses. They wanted to tack on an extra $100 for some special lenses and stuff, but we had to pass because it wasn't payday yet. But when I went to pay for my own stuff, I overheard them talking trash about us not buying their expensive glasses! It's frustrating that they seem more interested in making money than treating customers right. They should be upfront about their prices so people can make informed choices. I'm also planning to let our insurance company know about how they're treating their members. I'm definitely not going back there or dealing with that company again.

Amy was the young lady that helped me find my new glasses! She had a friendly smile! Amy went right…read moreto work, helping me find the perfect glasses! She helped me find the ones I liked and could afford! Amy has great people skills, which are needed for working with the public! Great Customer Service! Thank you Amy! Kay Meador In myeyedr 9/16/24