This office describes EXCELLENT service to the max! Absolutely the best for the entire family.read more

On a road trip through Colorado and New Mexico (since I couldn't see most of the wildlife my…read morehusband pointed out) I decided that I needed an updated vision exam. Dr Thornhill fit me in without an appointment with very little wait. The office staff was very friendly and professional. I have an old eye injury and Dr Thornhill took extra time with me and was the first eye doctor in 24 years that recommended not correcting the eye that had not been injured. She fitted me with contacts and I can actually see things again! My only disappointment is that I live far away, so I won't be able to go back and see her...unless I can get in another road trip this time next year! I highly recommend this practice.

I always appreciate the attentive care Dr. Haney gives our kiddos. His assistant Drenda is joyful…read moreand kind, and I appreciate Mandy at the front desk giving me rebate details on our contacts. Overall, this office is hands-down the best place I've been in Amarillo. They're friendly, helpful, professional, with great availability! Wouldn't go anywhere else!

1. Just the eye exam was $475. 2. They got the prescription wrong. 3. They said they would furnish…read morenew ones with the type i specifically told them I didn't want. That's what they did. I walked out and said I wanted a refund.

Really amazing people. Mike, the store manager was so attentive and laughing with me. Really great…read moreguy. They got my sunglasses fixed up after I ended up scratching the heck out of them. Absolutely 10 out of 10.

We had appointments made. We waited an hour to even start the pre-exam. Only to be told after…read moredriving 45 min and waiting an hour past appointment time that we were probably not going to be seen. The , after getting pre-exams done the two patients before us were in the room for over an hour with the doctor. The doctor left the room multiple times. One time she even left to go smoke a cigarette and came back smelling like an ashtray. Only for them to tell us "sorry".

Cannot say enough positive about Coulter Drive Optical!! Dr. Tyler Smith was fantastic. The entire…read morestaff has been great with the exception of one of the ladies at the front desk (Laken?). Very unprofessional. 2nd instance I had with her. She was more concerned about her eating habits and what she had for breakfast than paying attention. The service that I had in purchasing glasses and fitting was great!! Highly recommend this place. Try to avoid her at the desk if all possible so it doesn't go against your experience.

Love dr bass and dr smith the front desk staff is not very nice at all they used to be so nice and…read moregood :( Had to start going somewhere else bc of it and I have went here since I was 10 years old.

The eye Dr was very helpful. And I would recommend getting an eye exam from him. The front staff…read moreare untrained. This is the problem with chain eyeglasses offices. They don't invest in their employees. The staff is nice but have no idea how to ask the right questions so you can get what you want or need. I gave up and got my money back. I have had this experience from a few different places. Eye glass world was the worst, lense had an imperfection and I had to have the staff put the glasses on before they believed me. Really wish I had lasik when I was younger.

Wrong prescription- they gave me toric lenses without telling me- I can't see in toric lenses-…read morepushy salespeople that break promises. They make it seem like you have to buy eyewear and lenses from them- you don't. I cancelled the lenses I ordered through this office 1 day after they were ordered, but I was charged for them, and received a box of lenses I can't wear. I am now wearing 12 years old eyeglasses trying to save the money up to go to another Optometrist and get a correct lens prescription so I can have contact lenses again. This office is about making money- that's it. Nightmare experience that has left me wearing old glasses.

Avoid this place if you have a scheduled appointment or a disability. My wife (recovering from a…read morestroke) waited 45 minutes past her 11:00 AM slot while people with noon appointments were ushered in ahead of her. The staff was indifferent, offered no apologies, and seemed happy to see us leave rather than help us. Zero stars for empathy or organization

The doctor that helped us was great but the front desk ladies are enough for me not to return…read more Their lack of communication is awful. Not only do they not follow up on things they said they would do but they look at you like you have 3 heads when you express your frustration and then whisper about you when you walk away.

I bought a pair of meta glasses and Alissa, my optician, helped me download the app and helped sync…read moreit with my glasses. She showed me all the things that meta glasses can do. She was very friendly and helpful.

I have been with Balfour for 30 days, today I was greeted if you want to call it that but the most…read moreunprofessional lady. She was nothing less than unhelpful and rude. I canceled my appointment for my daughter and myself and will never return.

The Staff are professional, and treat people with care, compassion and patience. Thank you for the…read morereasurance!

I honestly don't even know where to start. My experience with Maleah was beyond frustrating. Edith…read morewas amazing tho. I got glasses from here the same day. After the drive home I couldn't see clearly out of my right eye. I came back next day and waiting over 45 minutes i finally got to talk to Maleah about it, and instead of checking the prescription or making sure the lenses were correct, she brushed it off and told me that I just needed time to adjust. The problem with that excuse is my prescription DIDN'T EVEN CHANGE, so there was nothing to "adjust" to. Why didn't the guy in the beginning tell me like she did, they won't check your eyes for another week, keep in mind I asked to check the lens not my eyes. On top of that, I was charged more than what I was originally told online and in person. The prices I was quoted didn't match what I ended up paying, which only added to the frustration. $50 extra. The whole experience left me feeling like my concerns didn't matter. When a customer says they can't see out of their new glasses, the last thing they should be told is to just give it time without anyone even verifying that the prescription is correct. I left upset, ignored, overcharged, and she wouldn't refund me the full amount. Save your money, time, and energy. Awful service, company, and attitude.