Every single one of these doctors treat us like we are part of their family. When I bring my two…read moreboys in for a visit, Dr. Thompson brings all three of us in to the exam room so that we can all be together. It gets loud and she doesn't even flinch. My youngest son has Type 1 Diabetes and she takes extra time to carefully check his eyes -- always keeping his heath at the top of her priorities. It's always a treat to go see Dr. Thompson! Thank you.

I went I. As a walk-in, not knowing that it's only appointments. The lady at the front counter took…read moremy information, like she was checking me in. Then after a few minutes, she tells me ," we don't take walk-ins". She could have saved me and her some time. If she would have just told me that, from the start.

She is the absolutely best in Amarillo! Do yourself a great service and go see her. She helped my…read morestep grandchild with an eye problem that no one else noticed. I won't go to anyone else.

This office describes EXCELLENT service to the max! Absolutely the best for the entire family.read more

Tried to get an appointment as usual the receptionist was not helpful and being rude. Don't know…read morewhy she does it every time. I book at another place instead. Hope Broome knows their receptionist are the face of their company by phone or in person. And they are losing money, by customers every time they are being rude and unhelpful by their front office.

Dr Kahn is the best and the greatest , she's been my Dr for several years now and I highly…read morerecommend her.

Really amazing people. Mike, the store manager was so attentive and laughing with me. Really great…read moreguy. They got my sunglasses fixed up after I ended up scratching the heck out of them. Absolutely 10 out of 10.

AMARILLO, TX LOCATION! WORST experience I've had in 60 years of wearing glasses! FIRST, they…read moreadvertise buy one get one free! SAME DAY, service, that's a joke. I had regular pair made and sunglasses made, the regular pair to be ready in 2 hours for pick up, sunglasses had to be sent off to lab and was promised by no later than Saturday, that didn't happen, didn't get them til Monday. The Regular glasses was to strong but was advised to wear them a couple weeks.. when got sunglasses from lab I could see far off but not bi-focal. I returned both glasses, the girl said oh, they weren't fitted right, (their mistake) I needed to see eye doctor again (there doctor) had to return for an appt and was told then prescription was different even tho they checked my eyes initially for this prescription! They then said didn't have my lenses so would have to send to lab and it will be another week. I was told however my sunglasses could be fixed on site and I could pick them up on Monday! Lie, they also were sent to the lab and wouldn't be in until end of week! Received both pair of glasses and trying to adjust to them and new prescription, and broke earpiece on $175 frame for which I am told I could pick out another frame at my cost because it could not be repaired ! I'm furious, I paid more for these glasses than I have ever paid in wearing glasses for 60 years to the tune of nearly $700 and have had nothing but trouble since day one! I'm still not convinced the prescription is correct for which I will be seeing another doctor to confirm.

Cannot say enough positive about Coulter Drive Optical!! Dr. Tyler Smith was fantastic. The entire…read morestaff has been great with the exception of one of the ladies at the front desk (Laken?). Very unprofessional. 2nd instance I had with her. She was more concerned about her eating habits and what she had for breakfast than paying attention. The service that I had in purchasing glasses and fitting was great!! Highly recommend this place. Try to avoid her at the desk if all possible so it doesn't go against your experience.

Love dr bass and dr smith the front desk staff is not very nice at all they used to be so nice and…read moregood :( Had to start going somewhere else bc of it and I have went here since I was 10 years old.

Wrong prescription- they gave me toric lenses without telling me- I can't see in toric lenses-…read morepushy salespeople that break promises. They make it seem like you have to buy eyewear and lenses from them- you don't. I cancelled the lenses I ordered through this office 1 day after they were ordered, but I was charged for them, and received a box of lenses I can't wear. I am now wearing 12 years old eyeglasses trying to save the money up to go to another Optometrist and get a correct lens prescription so I can have contact lenses again. This office is about making money- that's it. Nightmare experience that has left me wearing old glasses.

They totally got my prescription WRONG they are correcting it none the least they were totally…read morewrong then have to wait two weeks to get the new ones totally wrong very upsetting

Always a great experience here. The doctors as well as those at the front are amazing. Picking new…read moreframes is a fun experience here!

The office staff is unprofessional. We love the eye Doctors here but we won't be back. We have been…read moregoing here for years and the staff situation isn't new, but they now charge extra for a service that we declined. Beware of the extra fees that your insurance will NOT cover.

Two weeks ago, I went in for an eye appt to get a prescription for glasses and went ahead and…read morepurchased a very expense pair of glasses with bi-focal lens. The lady that helped pick them out was very nice and processed the order with full payment. Two weeks later I was notified that the glasses were in. I went to pick them up yesterday, and the gentlemen got them for me asked if they fit well in regard to tightness which they did. No test to see if I could actually see out of them. So, I take them home and put them on and cannot see a thing. Everything far and near was blurry. So, I call this morning to communicate my frustration, and I was told to bring them in. I bring them in and of course the wrong lens on them after I paid a large amount of money, but we go round and round on a solution which was order new lens another 2 weeks, and then not sure they will work. Then I see the office manager who I relay my situation too and he has no desire to solve the issue and says, "just get a refund". Stands there with his hands in his pockets. He should read Customer Service for Dummies! First and last visit to this Optical Store! What a Circus!!

I bought a pair of meta glasses and Alissa, my optician, helped me download the app and helped sync…read moreit with my glasses. She showed me all the things that meta glasses can do. She was very friendly and helpful.

Came today for the 4th or 5th time and thoroughly enjoyed the service from sales consultant SARA…read moreRODRIGUEZ! She went above and beyond to make sure my two teens/pre-teen had the glasses they needed/wanted. Stanton always runs great deals, but customer service has at times been lacking. Today that was not the case! GREAT DEALS and GREAT SERVICE! Plus, we were returning customers and yet they still had major benefits for us. Thank you, Sara and the Stanton Optical team, for your dedication to customer service! It was a joy, spending an hour here! (Quite a productive hour too!)

I honestly don't even know where to start. My experience with Maleah was beyond frustrating. Edith…read morewas amazing tho. I got glasses from here the same day. After the drive home I couldn't see clearly out of my right eye. I came back next day and waiting over 45 minutes i finally got to talk to Maleah about it, and instead of checking the prescription or making sure the lenses were correct, she brushed it off and told me that I just needed time to adjust. The problem with that excuse is my prescription DIDN'T EVEN CHANGE, so there was nothing to "adjust" to. Why didn't the guy in the beginning tell me like she did, they won't check your eyes for another week, keep in mind I asked to check the lens not my eyes. On top of that, I was charged more than what I was originally told online and in person. The prices I was quoted didn't match what I ended up paying, which only added to the frustration. $50 extra. The whole experience left me feeling like my concerns didn't matter. When a customer says they can't see out of their new glasses, the last thing they should be told is to just give it time without anyone even verifying that the prescription is correct. I left upset, ignored, overcharged, and she wouldn't refund me the full amount. Save your money, time, and energy. Awful service, company, and attitude.

It feels like this place cares more about making money than making customers happy. Ty tried to…read morecharge me nearly $100 for a fancy contact lens fitting just because my eyes have different prescriptions. I've been wearing glasses for 31 years and contacts for 26, and I've never had to pay that much for a fitting before. So, I said no thanks and asked for my prescription back. They even tried to tell me they didn't have it on file, but I had to grab it myself before leaving. And to top it off, they try to make everyone pay for retinal imaging, which feels like a rip-off. Then, earlier today, my husband had his eye exam and was checking out glasses. They wanted to tack on an extra $100 for some special lenses and stuff, but we had to pass because it wasn't payday yet. But when I went to pay for my own stuff, I overheard them talking trash about us not buying their expensive glasses! It's frustrating that they seem more interested in making money than treating customers right. They should be upfront about their prices so people can make informed choices. I'm also planning to let our insurance company know about how they're treating their members. I'm definitely not going back there or dealing with that company again.

Amy was the young lady that helped me find my new glasses! She had a friendly smile! Amy went right…read moreto work, helping me find the perfect glasses! She helped me find the ones I liked and could afford! Amy has great people skills, which are needed for working with the public! Great Customer Service! Thank you Amy! Kay Meador In myeyedr 9/16/24