Professional attention and great service. Quick turnaround time to pickup glasses as well.read more

The staff is so friendly and efficient, the Dr. was extremely nice and very helpful. would…read morerecommend anyone needing their eyes checked to go there. I will definitely be going back and recommending this to other people I know.

This office describes EXCELLENT service to the max! Absolutely the best for the entire family.read more

On a road trip through Colorado and New Mexico (since I couldn't see most of the wildlife my…read morehusband pointed out) I decided that I needed an updated vision exam. Dr Thornhill fit me in without an appointment with very little wait. The office staff was very friendly and professional. I have an old eye injury and Dr Thornhill took extra time with me and was the first eye doctor in 24 years that recommended not correcting the eye that had not been injured. She fitted me with contacts and I can actually see things again! My only disappointment is that I live far away, so I won't be able to go back and see her...unless I can get in another road trip this time next year! I highly recommend this practice.

I always appreciate the attentive care Dr. Haney gives our kiddos. His assistant Drenda is joyful…read moreand kind, and I appreciate Mandy at the front desk giving me rebate details on our contacts. Overall, this office is hands-down the best place I've been in Amarillo. They're friendly, helpful, professional, with great availability! Wouldn't go anywhere else!

1. Just the eye exam was $475. 2. They got the prescription wrong. 3. They said they would furnish…read morenew ones with the type i specifically told them I didn't want. That's what they did. I walked out and said I wanted a refund.

Really amazing people. Mike, the store manager was so attentive and laughing with me. Really great…read moreguy. They got my sunglasses fixed up after I ended up scratching the heck out of them. Absolutely 10 out of 10.

first we started out with someone named Jacob and they were very rude off the bat. had a bad…read moreattitude rude tone of voice and wasn't very polite also did not know how to do any part of there job either.

Cannot say enough positive about Coulter Drive Optical!! Dr. Tyler Smith was fantastic. The entire…read morestaff has been great with the exception of one of the ladies at the front desk (Laken?). Very unprofessional. 2nd instance I had with her. She was more concerned about her eating habits and what she had for breakfast than paying attention. The service that I had in purchasing glasses and fitting was great!! Highly recommend this place. Try to avoid her at the desk if all possible so it doesn't go against your experience.

Love dr bass and dr smith the front desk staff is not very nice at all they used to be so nice and…read moregood :( Had to start going somewhere else bc of it and I have went here since I was 10 years old.

The eye Dr was very helpful. And I would recommend getting an eye exam from him. The front staff…read moreare untrained. This is the problem with chain eyeglasses offices. They don't invest in their employees. The staff is nice but have no idea how to ask the right questions so you can get what you want or need. I gave up and got my money back. I have had this experience from a few different places. Eye glass world was the worst, lense had an imperfection and I had to have the staff put the glasses on before they believed me. Really wish I had lasik when I was younger.

They totally got my prescription WRONG they are correcting it none the least they were totally…read morewrong then have to wait two weeks to get the new ones totally wrong very upsetting

Avoid this place if you have a scheduled appointment or a disability. My wife (recovering from a…read morestroke) waited 45 minutes past her 11:00 AM slot while people with noon appointments were ushered in ahead of her. The staff was indifferent, offered no apologies, and seemed happy to see us leave rather than help us. Zero stars for empathy or organization

The doctor that helped us was great but the front desk ladies are enough for me not to return…read more Their lack of communication is awful. Not only do they not follow up on things they said they would do but they look at you like you have 3 heads when you express your frustration and then whisper about you when you walk away.

I bought a pair of meta glasses and Alissa, my optician, helped me download the app and helped sync…read moreit with my glasses. She showed me all the things that meta glasses can do. She was very friendly and helpful.

I have been with Balfour for 30 days, today I was greeted if you want to call it that but the most…read moreunprofessional lady. She was nothing less than unhelpful and rude. I canceled my appointment for my daughter and myself and will never return.

No one greeted us. The medical info entry was glitchy and said my dates were not actual dates so I…read morewas forced to lie. The exam was a joke with a telehealth doctor, a dirty mirror, dirty screen, dirty equipment, and a broken chair. Their selection of frames was terrible. They weren't priced, but had color codes instead (I'm colorblind) and they were sold out of affordable frames. Instead of same day service we were told closer to a week. We were advertised exams and glasses for under $100 each, but spent over $500 for 3 of us. This might have been acceptable if any part of the experience was good. We will never return.

I wasted over an hour to see if my eyes are healthy and NOT talk to an optometrist. A few staff are…read morenice, the rest are checked-out. Incredibly inefficient business best avoided.

It feels like this place cares more about making money than making customers happy. Ty tried to…read morecharge me nearly $100 for a fancy contact lens fitting just because my eyes have different prescriptions. I've been wearing glasses for 31 years and contacts for 26, and I've never had to pay that much for a fitting before. So, I said no thanks and asked for my prescription back. They even tried to tell me they didn't have it on file, but I had to grab it myself before leaving. And to top it off, they try to make everyone pay for retinal imaging, which feels like a rip-off. Then, earlier today, my husband had his eye exam and was checking out glasses. They wanted to tack on an extra $100 for some special lenses and stuff, but we had to pass because it wasn't payday yet. But when I went to pay for my own stuff, I overheard them talking trash about us not buying their expensive glasses! It's frustrating that they seem more interested in making money than treating customers right. They should be upfront about their prices so people can make informed choices. I'm also planning to let our insurance company know about how they're treating their members. I'm definitely not going back there or dealing with that company again.

Amy was the young lady that helped me find my new glasses! She had a friendly smile! Amy went right…read moreto work, helping me find the perfect glasses! She helped me find the ones I liked and could afford! Amy has great people skills, which are needed for working with the public! Great Customer Service! Thank you Amy! Kay Meador In myeyedr 9/16/24