Horrible. Upon arrival to clinic there were 2 patients waiting to be seen. It took over an hour…read morefor those patients to be called back. I only came here because the ER referred my 93 year old father here. I doubt the ER realizes the poor service patients receive here at Panhandle Eye Clinic. I called to schedule appointment was told they would work him in and to be here at 3pm. We arrived at 2:45 it is now 5:20 Sitting in a room waiting. We were moved from the lobby to a room at 4:55 assessed by a tech who didn't introduce herself. She Didn't speak directly to my father until I told her to. Then she told him to roll his sleeve up so she could take his blood pressure, I had to tell her he can't roll the sleeve up! He only has one functional arm? Couldn't she see that. It is now 5:25 he has not been seen and I'm about ready to leave.

From the owner: We are a group of multi-specialty physicians and highly trained staff dedicated to quality,…read morestate-of-the-art, comprehensive medical and surgical eye care. We are Panhandle Eye Group - continuing our tradition of eye care excellence where patients come first.

Cannot say enough positive about Coulter Drive Optical!! Dr. Tyler Smith was fantastic. The entire…read morestaff has been great with the exception of one of the ladies at the front desk (Laken?). Very unprofessional. 2nd instance I had with her. She was more concerned about her eating habits and what she had for breakfast than paying attention. The service that I had in purchasing glasses and fitting was great!! Highly recommend this place. Try to avoid her at the desk if all possible so it doesn't go against your experience.

Love dr bass and dr smith the front desk staff is not very nice at all they used to be so nice and…read moregood :( Had to start going somewhere else bc of it and I have went here since I was 10 years old.

Great staff and Dr.is very knowledgeable and answered my questions so I could understand what is…read moregoing on with my eyes.

Afraid of cataract surgery? I couldn't even put eye drops in prior to my first cataract surgery 5…read moreweeks ago. I didn't know what to expect...so here's some info. They call you back pretty much on time. Make sure to follow directions (no food or drink, someone to stay during your procedure and to drive you afterwards, etc.). You go to holding area. No changing clothes or removing shoes even. Dress comfortably. No makeup, etc. You'll lay on a bed and they start putting eye drops in, asking some questions, I got an IV? (like an IV so they could give me meds to do a block in order to do my surgery, I don't think they do that with all surgeries). Since I was medicated for the block, I ended up in the operating room without knowledge of the trip there. They covered my face and I don't know what else in order to do the procedure. I was aware but it seemed sort of distant. I was aware when Dr. Murrell came in and was talking to me. It seemed like I could see shadows while he was doing the procedure but I didn't see anything coming at my eye nor did I feel the need to blink or dodge something like I thought I would do. I was terrified to have the procedure. I was very nervous. I couldn't even stand to have somebody put eye drops in. I thought I would actually fight the equipment that was holding my eye open while they were doing the procedure. But I didn't even have the urge. It was really not nearly as traumatic as I was expecting. Afterwards, you basically immediately get to drink something and leave. They send you to get something to eat and then you go back to your doctor's office for a quick check. I had Dr. Murrell do my eyes. I am telling my experience with him at the Surgery Center. I don't know if it is the same for pretty much all doctors but you could ask. I just thought I'd try to let other people know of my experience in case you might have some of the same thoughts.

Been going to Dr. Dobler-Dixon for over 2 years for Glaucoma problems. Had surgery on both eyes…read more Dr. Dobler-Dixon is an EXCELLENT doctor with an excellent reputation. Shown by the number of patients requesting her services, waiting room is always packed!! I drive 100 miles on way to see Dr. Dobler-Dixon about every 3 months. She's such an excellent doctor that I'd wait longer if need be......

This doctor is HORRIBLE at managing time! Over half of the waiting has been here for at least 2…read morehours and it's 5pm! From what I've witnessed she will call a patient in. Five minutes later they come back out to the waiting area. Then wait another 30 minutes at least before being called back in. This happens on average of three times from what I've witnessed. This is ridiculous!!!! Just heard from another patient it's always this way and she's the only one in Amarillo that provides this service!!!!! Calling all eye surgeons!!!! Give Amarillo some options! From my experience I'm willing to drive my mother to Dallas each time just so we can get more attentive care!!!! We have lives too doc!!!!!!!!!!! To add to her incredibly unprofessional management with patients time. She prescribed an eye drop that had to be specially ordered ( which caused my mother to have to go 5 days without her "prescribed" eye drops AFTER surgery ) and would have cost her $183. After I looked into it she could have had the generic of the same drug for $17 and could have gotten right away. I had to demand a different prescription because she had specifically written the prescription for that brand. Even then I had a hard time ( took me two days) getting them to resend it with what my mom could afford. She's getting kickbacks I'm sure and if you request to speak with her on the phone about it you'll bee directed to a "technician". Sketchy practice if you ask me.

Dr. Eddy is Fantastic! He is kind, gentle and has a great sense of humor. He diagnosed a retinal…read moreproblem that needed surgery. He did a fabulous job on the surgery. He showed me pictures of the good eye and then the one with the problem. After healing he took more pictures and the problem eye was almost perfectly healed. He is a great person and surgeon. J. Bryant

Every single one of these doctors treat us like we are part of their family. When I bring my two…read moreboys in for a visit, Dr. Thompson brings all three of us in to the exam room so that we can all be together. It gets loud and she doesn't even flinch. My youngest son has Type 1 Diabetes and she takes extra time to carefully check his eyes -- always keeping his heath at the top of her priorities. It's always a treat to go see Dr. Thompson! Thank you.

I went I. As a walk-in, not knowing that it's only appointments. The lady at the front counter took…read moremy information, like she was checking me in. Then after a few minutes, she tells me ," we don't take walk-ins". She could have saved me and her some time. If she would have just told me that, from the start.

The dr maybe excellent but the receptionist was unprofessional and made it seem like I was…read morebothering her to make an appt. I asked to speak to a supervisor. She put me in hold for a long time and receptionist came back on.

Two weeks ago, I went in for an eye appt to get a prescription for glasses and went ahead and…read morepurchased a very expense pair of glasses with bi-focal lens. The lady that helped pick them out was very nice and processed the order with full payment. Two weeks later I was notified that the glasses were in. I went to pick them up yesterday, and the gentlemen got them for me asked if they fit well in regard to tightness which they did. No test to see if I could actually see out of them. So, I take them home and put them on and cannot see a thing. Everything far and near was blurry. So, I call this morning to communicate my frustration, and I was told to bring them in. I bring them in and of course the wrong lens on them after I paid a large amount of money, but we go round and round on a solution which was order new lens another 2 weeks, and then not sure they will work. Then I see the office manager who I relay my situation too and he has no desire to solve the issue and says, "just get a refund". Stands there with his hands in his pockets. He should read Customer Service for Dummies! First and last visit to this Optical Store! What a Circus!!

I bought a pair of meta glasses and Alissa, my optician, helped me download the app and helped sync…read moreit with my glasses. She showed me all the things that meta glasses can do. She was very friendly and helpful.