Our experience with Rusco started off well. We worked with Leo to select and purchase our door. He was everything you'd want in a sales guy: professional, not pushy, personable and very responsive through the process. We sat with four companies, and Leo sold us on the history of Rusco, quality of craftsmanship and lifetime warranty. We started the process at the start of Sept. and our door was up at the start of Nov. With the cost of the door north of $6K, I was really expecting the contractors to do a seamless job, but that is where Rusco fell short. They were VERY quick to install and during the process chipped our new railing. I understand they were working in a small space, but it couldn't have been the first time working in such a confined location. After they left, the doorframe was not what I had expected in terms of high quality work. I would think they would have enough stain to spare for the ends of the top of the frame (I brought this up to the contractors and they said they didn't have any stain left). There is also white coming through the top doorframe. I reached out to Leo and he told me to wipe it with a wet towel (which obviously already tried prior to reaching out). They assumed it was sheet rock and thought it was dust. The wet cloth did nothing...Leo called on 11/11 and asked if he and another guy could stop by, which they did on that day. The first thing they tried to do was wipe it with a wet cloth (again had already tried that) and then nothing. They were perplexed and said they'd come back the following week with stain and fix it up. It has been radio silence since this moment. Overall, we really do love our door. It is beautiful, but we could have received the same exact door from a number of other companies and we have some regrets with selecting Rusco. After paying the money we have, we should not have to chase and we feel the job should have been completed seamlessly. You live and you learn. read more

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$0 expenses, highly recommended. As long as the property is within the zone affected by hail from February last year, the insurance will pay everything. read more

Rusco Windows & Doors - Job well done by Rusco - A two-story house with white horizontal siding, a dark shingled roof, and multiple windows. The garage is open, showing bicycles and other items inside. Trees with bare branches are visible behind the house, and the sky is clear and blue. There are cars parked in the driveway, and a sign indicating approval for Rusco Windows & Doors is visible near the house. - Windows Installation Near Me - Downers Grove, Illinois

I use them a lot over the years but my experience with Rusco with building a three seasons room for me was a huge disappointment. The product quality itself left a lot to be desired. The subcontractors hired by Tom produced work that I would not consider to be of professional standards. The sunroom has one 12 ft gutter section. It actually leaks on both ends! They couldn't even get something so minor and simple right. Whilel they were working the job, already present on site with a tall ladder, I asked them if they could fix a piece of aluminum fascia on my garage that was starting to come off. Tom charged me $300 for literally less than 10 minutes worth of work. And all they did was nail the nails that had fallen out back into the same holes. No surprise that that exact piece of fascia fell off again this year. I had to hire a local roofing company to fix it properly. Not happy that I had to have the same thing repaired twice because of the incompetent Rusco subcontractors. Very shameful that I was charged $300 for 10 minutes worth of work. It required no materials on the part of Rusco and no drive time on the part of Rusco. I felt very ripped off. That's the thanks I got for all the work I gave Tom over the years. read more

Saw one of your workers in a Rusco branded work truck driving through the highway recklessly and dangerously on 03/23/25. They were serving in and out of traffic going at least 100+ MPH I know because I was going 85 in the left lane. They were also NOT using their turn signals. If this is how your drivers drive to their jobs it makes your question if when they get there are they also rushing the work just to get it done with? This is a poor reflection of your company I certainly won't be using your services when I need my windows and doors replaced. read more

Working with everyone at this company was pleasant and easy to communicate and work with . I love my doors! read more

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I have used Rusco in the past to install my windows in my home. They did a fabulous job, so I wanted them to install a new slider and entryway door with a storm door. They equally did a fantastic job. The installer Derek was fabulous, very professional, and did an amazing job on all of my doors. He was Prompt always on time, extremely knowledgeable and took the time to make sure everything was perfect and that I was happy. In addition, he showed me how all the doors functioned with all their super cool features. There was a slight mixup with my entryway door color, Naturally, I was in a panic, but Tom corrected the problem without any issues. The doors look fabulous. There is such a tremendous difference with my new doors 1) My new slider is not only beautiful; it's very sturdy with nice locking mechanisms. The slider is just top quality! The old slider was not Energy efficient at all. This new slider is solid, and glides smoothly and quietly on the track. I notice a big difference when I sit in front of the slider, I no longer freeze when I'm eating dinner! (it's located in my dining room). it's also made so well it's reduced the noise coming from the well traveled street in front of my home. 2) Front entry and storm doors are just fantastic. They are such quality. My neighbor came over to look at all the doors and was Impressed at the quality and weight of the doors and also thought they were beautiful. I wanted blinds inside my sidelights and I got exactly what I wanted. I used to get such terrible drafts coming through my old entry door and sidelights. I can say sitting here on my couch, which is near my door, It is toasty warm, and no drafts! I'm very happy with my purchase, the install and working with everybody at Rusco. I recommend. read more

Buy from someone who makes the window, tried to get the window fixed and manufacture is out of business. Rusco wants to sell me a new window but could not warranty the broken one. Why wood I buy from them again. read more

I needed some windows replaced and didn't know where to turn. On the advice of a friend, I called Rusco and could not have been more pleased. It's difficult to conduct any business during the COVID-19 crisis, but Rusco understood our concerns and waited until we were ready. When the day came to install the windows, the crew took much less time than I anticipated and left the house cleaner than it was before. (do not tell my wife I said this) When you combine a great product with great service, you get a great customer experience. I highly recommend Rusco if you need windows or doors. read more

We needed a new patio door for our home. A friend recommended Rusco since they had used them in the past. After getting a few quotes we went with Rusco. Pricing seamed to be fair. Very happy with our door. Did a great job! read more

A family member had used Rusco and were happy with the result. I contacted Rusco and happily dealt with Tom DiFiglio. an owner. through the purchase and installation process. I had two Marvin patio doors and two casement windows installed. They look great and are more energy efficient than the old ones. The installation crew did a professional job. I recommend Rusco and would use them again. read more

Tom and his team of installers were spot on as to what we wanted, gave us great quality windows, expert installers, matched the trim to our home exactly, and we could not be happier with our decision to go with Rusco. We had 8 Pella windows installed and we love them! They fit perfectly, the price was reasonable, and their financing options made it all possIble. Tom listens, suggests what he thinks is best, and orders exactly the right stuff. No mistakes, no damages, no missteps. The installers are true artists! They hand fabricated the outside trim on site and all 8 windows were replaced in less than 2 days. We highly recommend Rusco for all your window needs! read more

We called Rusco to come and repair and replace a few windows for us. The installer was professional and very thorough. The quote was right on target. We will recommend and use Rusco again. Mary V in Downers Grove read more

My parents got casement windows from them few years ago, they were happy with the service back then so decided they will use them again for patio doors and one more casement window. This was the biggest mistake ever. The installation was set for April 15&16 of 2021, doors came with no screens and wrong hardware, the casement window came with bent screen. One of the patio doors glass panel had dirt and fingerprints on the inside.Since then we started chasing them to bring the patio door screens and the correct hardware. He had the screens in his warehouse for weeks but didn't want to send installers as he wanted to wait for the new glass panel and hardware, so everything could be installed at once. Finally after multiple conversations how we need to be able to use our doors and get the screens ( his assistant even suggested us picking them up ourselves and installing them), Tom decided him and Mike can install them themselves. The whole ordeal took hours to complete, they were clueless how to do it, scratched the paint on the outside of the patio doors frames, and before they even left one of the doors fell on me. The screens were incorrectly installed so they were not sliding properly, they had to send installers 4 times to get them to work alright. In the meantime the product they installed is completely defective, the plastic frame started expanding around the glass, they had to order replacements. They wanted to fix the scratches by using touch up paint and the person who did it is not even a painter! The end result was disastrous, doors that are that expensive can't be left in this shape, especially when it was their own doing. I straight up told them we need everything fixed before we can release the last portion of the payment. However, they withdrew the money off our Synchrony Bank account without final signature for completion, and they claimed the project is completed and all of our complaints are now warranty issues. Of course they also don't care about your time and arrangements you have to make so you can be at home whenever they can make it. Mike canceled an appointment last minute on us, 20 mins before the set time as all of a sudden a glass was broken. Then again weeks of waiting , pushing the deadlines and every time providing the same excuses. The replacement doors were supposed to come in August, then they said Mid September, after that Mid November. Finally they came in November, started to replace the defective panels and realized during these months the manufacturer changed locks, so now they didn't have the correct locks, the glass panel on one of the replacements was again with fingerprints and scratches, the paint on the outside was shade off compared to the first doors they installed, and still no correct hardware. I was furious, I sent email to Tom asking him is all this a joke, how is this a professional service, the guy didn't bother responding he just forwarded my email to Polaris and a manager contacted me, they again ordered new doors which were set to be installed by the end of December 2021. After multiple texts with Mike, and lies how the doors arrived but Tom is out of town and they are in his warehouse ( we were waiting on a guy who didn't bother to keep in touch with his customers for months), they came to install them in March. In the meantime, I had to hire an attorney trying to get some kind of a resolution and refund of the money he unlawfully withdrew. As soon as my attorney sent him a written letter, all of a sudden he started communicating and trying to make it right. A whole year of going back and forth and he now is trying to make it right, I have asked him to come and inspect the product so he can see what I am talking about, never came. After the fiasco on the 18th and defective product again, last min canceled painter appointment on 3/20, I told him I don't want any of them to step foot in our house. Is this how you treat customers? Stay away from this business! Their products are defective and poor quality and they won't fix it!!! read more

Love Rusco! Personal service, quick estimate and great installation. Had to replace Pella windows and door with Pella products and Rusco was much less expensive than going through Pella themselves. I was really surprised. Installers were experienced, professional and cleaned up after themselves. Love our new windows and door! read more

Going the extra mile for customer satisfaction. Installers did a fantastic job. They found a good solution that needed some creativity to fit the door in the actual opening yet pricing was reasonable. read more

They were supposed to give me an estimate for an addition to replace one family room ad one sunroom that I have. They did the windows, but they never gave me an estimate to determine if I wanted it done. They did deliver the wrong window, but they were very good about ordering another window. They did work for me last year. I don't think the price was too much. They came late. I've used them twice now. I used them even though their responsiveness was not that great. read more

We just had all of our windows (about 21) and entry door replaced by Rusco. We are very happy with the results. We had about 7 companies come out and offer quotes. Not only was Rusco very competitive with the price, Tom took extra time to explain the process and offered great recommendations. He was very patient with our questions and made sure we were satisfied. The installation was awesome. Andy and his crew are true craftsman that care about their work. It took almost a week for the install, but it was never inconvenient for us, as they work efficiently and make sure the home stays clean. Tom also took the extra time to make sure we were happy with the project. Of course we are, and I would highly recommend this company. Thanks Rusco! read more

My old storm door never met the main door threshold, which caused snow to build up between doors, on windy snowy days. I researched the web, for some DYI ideas, none of which were appealing. I decided to hire a contractor & liked the reviews on Yelp & on the Rusco Window web site. Paul came & offered me two options to correct the problem I choose the more esthetic solution & I'm so glad I did. He was patient, the price was fair and the installation date was met as promised. He & Andy did a great job installing the door & I can't wait for the first snow storm. My whole experience with Rusco Doors (even the office staff) was pleasant & professional. I'm a HAPPY GRATEFUL OLD LADY. read more

Every part of the window shopping experience was great at Rusco. The employees are super knowledgeable, and will bend over backwards to make sure you are happy and don't have any questions left unanswered. My house is from the 50s and had some truly gross windows that were not taken care of. I worked with Rusco to pick out the perfect new windows for my house, making several changes as we went along. On installation day, the workers arrived right on time, and got to work immediately. I was shocked at how fast they were, wasting no time in getting down to business. The crew were all very pleasant to work with, and let me watch them tear all the old windows out and put the new ones in. They even walked me around and showed me exactly what they were doing when I seemed curious. Overall I am very glad I went with Rusco for my new windows, and will use them again for any future work. read more

We purchased windows from Rusco, and although we had some issues, Tom always took care of us. Tom did not push, and really helped us make the decision on what kind of style of windows we wanted. The installation was done by very knowledgeable people who cleaned up when they were finished. None of the minor issues we had, had anything to do with Tom or his crew. And Tom stood behind every issue. Both my husband and I would highly recommend Rusco Windows & Doors! read more

We purchased two entry doors with storm doors. The staff is polite and helpful. Measured perfectly and the installers were very meticulous about their work. Beautiful job, many compliments received. read more

I read another review just like mine. I had a great first experience with Paul from Rusco. I was looking for a front door and Paul came to my home, went over 2 types of doors, measured and asked us to come to the store to look at the 2 different types of doors. After this, I email Paul twice to let him know I wanted to move forward and called the office and left a message for Paul. It has been over 2 weeks and never heard from him again. read more

Can't say enough good about my experience - Tom and Rusco were fantastic. In the process of selling my home - the front door was unable to be opened with a key. Locksmith said unable to be repaired. Quotes for a new door from other door companies were quite expensive and worse yet would take 4-6 weeks since a custom size door. Tom came out and said I could sell you a door but the lock can be repaired and told me what needed to be done. Then he made a phone call and tracked down a company who might be able to repair it. Bottom line he saved me a lot of money where Rusco made nothing and the lock was repaired within a week. read more

Great Job! We replaced all of our windows and the sunroom doors. Excellent customer service. Tom was great and very helpful. Installers did a fantastic job, they never stopped working. They look beautiful inside and out. I will definitely use Rusco for our basement windows and doors. Thank you. Wendy R. read more

We had Rusco replace the siding, fascia and soffit on our house. We worked with Tom and had a very good experience from beginning to end. Tom was prompt and professional, gave us some good ideas for the look we wanted and offered us a variety of options that fit within our budget. The installers were polite and did a great job. Overall, we are pleased with the end result and would highly recommend them. read more

Had 2 single hung bedroom windows replaced with energy efficient double hung windows. Salesman and installers were all polite, prompt, and pleasant. They did great work and cleaned up well, the new wood trim looks great. Would use them again. only problem was it took a little longer than estimated (5 weeks instead of 4 weeks) from time of order to day of installation. read more

We recently had windows installed on a very cold day. The installers did an excellent job, working diligently throughout the day, while keeping our home warm at the same time. They worked in a professional manner, leaving no mess. Tom came by at completion to check everything. We are very satisfied with RUSCO and would recommend them. read more

Had Rusco install a new front door with sidelites. Thoroughly and completely satisfied with the product and installation. From the original sit down meeting with Paul until the door was installed, it was a good experience. The door was delivered on time as promised and the price was competitive. Thank you Rusco. read more

From picking out the right storm door and front fiberglass door Tom (salesman) spent a lot of time with me making sure I was happy. The installer Andy did tremendous work on the job. Making sure the cool air stays inside for the Summer and warm air in the Winter. The doors look beautiful!! Thanks Rusco read more

Rusco Windows and Doors is a first-rate company that goes above and beyond a customer's dream. Paul rescued a bad situation for us, a poorly installed storm door by someone else, and was both a professional and a gentleman. And Andy, the installer, is a perfectionist! He took his time and made sure every little detail was taken care of. Our door is now amazingly air-tight against the winter winds and freezing temperatures. And it's beautiful as well. It looks like a piece of architecture. We are so very grateful to Rusco, Paul and Andy. Thank you from the bottom of our hearts. read more

I did a MAJOR renovation of my house in Willowbrook. Rusco replaced every window and outside door. Everything went flawlessly! They were the best contractor I worked with on this complex job. Installation was on time and without issues. The house constantly receives compliments for it's windows. They are super nice people too and very helpful. If I did another project like this I would only work with Rusco! read more

My experience with Rusco started out great and then disappeared. I originally contacted them for an estimate on replacing a window. They came out and took a look at the situation. Everything seemed good. The person who came out was great and knowledgeable. We came up with a quote and agreed on a price. Everything was going so good that I didn't even care to get an estimate from other companies at the time. I did explain that I would need approval from my HOA, and that this was the first time that i've gone through this process. So, I wasn't sure how long it would take. They were fine with that. After a couple of months, I contacted them to get the install scheduled, explaining that i'd like to get it done before the cold weather sets in and that the actual scheduling was the part that I was more in need of getting done so that I could schedule time off for it. I was told that they'd get back to me shortly. It's been over a month now. I checked back a few times in that period and received no response. I'm not sure if the job was "too small" and not important enough, as seems to happen with many window installers, or what happened. My experience up until it came time to actually schedule things was great. I'm quite disappointed in how communication just disappeared though. read more

From the moment Tom walked into our home, we had a good feeling and were thoroughly impressed. Tom was very up front, knowledgeable and professional. He went out of his way to meet our budget and fulfill our expectations. The installers were professional, experienced and punctual. When they finished installing our gorgeous bay window, eight other windows and patio door, they left our home as it was when they arrived. We highly recommend Rusco Windows & Doors...they are the true meaning of professionalism. When Rusco says "we treat your home like our home", you can believe that! read more

We recently had some windows replaced by RUSCO. They were a pleasure to work with. Everything from the estimate to the installation was handled in a very professional manner. Both their products and their people are high quality. We love our new windows and we will use RUSCO in the future. read more

Tom and his team provided friendly and professional service at a great, competitive price! We had most of our first floor windows replaced. There was an immediate improvement in keeping the heat out and reducing outside noise. The installation crew was on time and courteous. Overall, it was a great experience and value. We plan on going back to them to replace our 2nd floor windows next year. read more

New windows for the whole house in 6 and 1/2 hours. Everyone was amazing from our sales person Tom D to the installers. Everyone was very easy to deal with. The installers were on time, professional and put the windows in quickly. They worked together as a team. You can tell that everyone takes pride in their work at this company. I would HIGHLY recommend them to everyone I know. And as a plus, their pricing was very reasonable. They work with your budget! read more

it was a good decision I made and called RUSCO. Overall, it was a good experience...Paul is really supportive and helpful.

Rusco windows and doors is an outsatnding company. From start to finish the purchase and installation of 3 doors in our home was a pleasant home improvement project. Tom is an excellent salesperson, taking time to understand what our needs were and taking care to show us options to meet our needs and our budget. Even better, the excellent care and customer service didn't end with the sale. The installation manager, Paul and craftsmen Andy, were thorough and attentive to detail. The office staff was friendly and happy to help with any questions. Rusco had exceptional communication and follow through, from start to finish. As a homeowner who has done a number of home improvement projects over the past 19 years, my experience with Rusco was the best. If you are considering working with them, don't hesitate! Thank you to the Rusco team for providing such a great experience and a beautiful result! read more

I ordered a sliding glass patio door from Rusco and was very happy with the results. The salesman came to my house and was very knowledgeable about the product, and the price was comparable to if not less than other companies. It was delivered and installed in a timely manner and they did a great job with the installation. I did order the pet screen, which they did not give me. A week or so after the installation, the salesman stopped by my home to view the job, and he agreed the screen was not a pet screen, so he reordered the pet screen and they are providing me with a whole new screen door. I am very satisfied with the outcome and would use them again. read more

I read many positive reviews , however that was not our experience at all. About 2 1/2 months ago.we ordered a new lock for our sliding door. We were assured that it was ordered. We waited for several weeks and heard nothing, so we made a phone call. Assured that it was ordered, we waited 2 more weeks. So we stopped in and questioned it again, when we were told that it had been shipped to the wrong office and assured that they would take care of it. After waiting again, we called again and were told that the part was on the truck which would arrive on Wednesday. It didn't arrive on the truck. Again we waited and finally we received a call saying we could pick up the part. We were given the part for free. Our handyman came and to install it and it wasn't the right part. We brought the part back and were then told that the part is no longer available and that they had already removed the lock from a display door to give to a customer. So we asked what our options would be and were informed that there really wasn't any unless we bought a new door. We asked for the price and learned that it would be $2700. Our handyman didn't believe that the part wasn't available and offered to go to another facility to order the part, which he did. The part has arrived today and been installed. Working with Rusco has been a very, very frustrating experience. Thanks to our handyman for saving us $2500. We would never recommend Rusco to anyone. HB in Willowbrook. read more