Steve at Sportsman's Warehouse, 5215 Century Ave, Kalamazoo, MI 49006, is a terrible person who is…read moretarnishing the reputation of Sportsman's Warehouse by promoting discrimination and abusing power. November 25, 2025, was one of the most humiliating, degrading, and disrespectful experiences I've ever had! Upon arrival at Sportsman's Warehouse to pick up my order for a Rose, a limited-edition firearm, we walked past a man we later found out was Steve. Several other people were in the department at this time while Steve began helping other customers. When it was my turn to talk with Steve, I let him know I was there to pick up my firearm arm. He asked for my name, then went to the back. He then returned and said, "We have it, but I'm not selling it to you because you two smell like weed." My significant other and I assumed it was a joke, so we laughed it off. Steve kept a straight face, and at that moment, I realized he was being serious. I asked him to repeat himself, and he did, saying he had walked past us twice and that we smelled like weed. I immediately told him he had to be joking and that I did not smell anything like weed. He insisted we smelled like weed and wasn't giving me my order. Thankfully, a customer in the department overheard Steve's accusations and intervened, stating that it was him and that he works at a dispensary, and that he just swung by to purchase ammunition, which is why the department smelled like weed. Steve did not do his due diligence to determine where the smell was coming from, but instead assumed it was coming from my significant other and me. We thanked the man for speaking up. Had this man not spoken up, we would have remained the victims of Steve's power trip, lack of professionalism, and ridiculous accusations. Out of everyone in the department, why were we singled out? Why were we discriminated against? Of everyone in the department, he blamed us, and I was upset, so I expressed my frustration respectfully. I had every right to be upset. However, according to Steve, if I were upset, he had the authority not to give me my firearm unless I agreed to let it go. No law requires you to have a good attitude or tolerate disrespect to receive your firearm, but it may be in Sportsman's Warehouse's policy and procedures. This is the primary place to purchase ammunition for our firearms due to its affordable prices and inventory. Unfortunately, I can no longer say this after spending over $1,000 on a firearm and being disrespected, threatened, and humiliated by Steve. Steve's word against mine, I think not! You don't have to take my word for it; listen to it for yourself. The audio recording can be found at https://youtu.be/fQE0u0UrqJg Sportsman's Warehouse needs more people like Andrew and none like Steve! Andrew overheard Steve's nonsense and immediately came to apologize for Steve, attempting to de-escalate and diffuse the situation. He provided excellent customer service and apologized for our experience. We are aware of the laws regarding substances and firearm purchases. What's even more important to me personally is that I pride myself on being one of the few individuals who have never done any substances other than an occasional glass of wine, so hearing that I smelled like weed was a slap in my face and an attack on my character. I have wanted this firearm since it was released, and unfortunately, my excitement and joy have been taken from me, never to return, thanks to Steve. Every time I go to the range or show off my new firearm, I will be reminded of the horrors of Steve. You can record a conversation in Michigan because it is a "one-party consent" state, meaning you can record a conversation if you are a participant and have consented to the recording, and I have consented.

Love to wander around this place and think of wonderful things to do with the cools stuff for sale…read morehere. I got a new sleeping bag online cyber Monday and picked up at the store. Good deal and staff had it to me in minute or two once i verified my is and order. Store is big and well stocked and staff is very helpful in finding stuff if needed.

This place is awesome! Good prices friendly staff. Great selection. I was there looking for winter…read moregear and they had exactly what I needed.

Kind of a let down. We have been here a few times before and have never left without purchasing…read morestuff, but there just wasn't much there today. Very little stuff for marines. Some nice tactical jackets, but not a wide selection. There was a lot less here than we had seen in the past. We bought some awesome backpacks with metal frames a couple years ago. We have bought tactical gear, clothes, hats, patches, etc. in the past. Always had friendly service too. Just seems like it's changed a lot.

Helpful, good bag, received at great price and I don't know what Der.W is talking about. He said…read morebad service and unhelpful but he is just straight tweaking.

Very helpful staff, very clean and well maintained too! Nice to have a local option to get camping…read moresupplies on the fly.

Great place to shop for all kinds of sports equipment known to man. I have picked up several golf…read moreclubs always great quality. If you have a child just starting out in sports and don't want to break the bank come here first they might have what you are looking for at a great price.

on the outside sign it says 25% NEW and used winter…read moreequipment So I wanted to buy some cross country ski boots. They were out of used in my sz so being 25% off I thought I would get a new pair. I was told they had to go out to the shed to get my sz. I was going to try them on when I asked these are 25% off right? Oh no these are next years stock and not on sale. ???????? FALSE ADVERTISING!!

This is pretty much it for me as far as outfitters go. I take this stuff seriously and I have no…read moreproblem dropping my opinions on things. There are sports stores and then there are gems like this. If you need it, this place has it or it can be had. Like with my taste in food, I will travel great distances to find that one great place. My entire life has centered around outdoor activities that do not require a ball of some sort. This has also turned me into a gear fanatic, so yes, I can go broke quick here. On that note, the gear you will find here is reasonably priced. I used to travel to Indy for my gear habit, but REI is just to big and Rusted Moon, although cool, is just too proud. This is the place. This is the gear you want.

This is the kind of place you go to if you want to climb Mount Everest…read more The company's logo, the employees that work here generally do it for the love of the job. Giving them something to do. The owner is retired,( at a very young age). The oldest is around seventy). He is about like a fifty year old in his physical abilities. Also with a few select others. The main advantage here is that the employees (not salesman). Have actually used the equipment that you are looking at. The younger ones do not try to push it out the door (make a sale). Have you ever noticed that if you watch a T.V. show? That some piece of equipment you saw will suddenly show up in all the stores? It is always made in China? When you take I camping isn't that always the time it seams to well not perform as well as it looked like it should? This is the main advantage of this store. Knowing what to use, and not carry twice as much as needed. This was the part that bankrupted one of there competitors. Roots sporting goods, they tried to carry everything, the staff was overrun and id not know what they are doing. Even I could tell. Earth Adventures only does a few things; one of their newest classes that is offered is an emergency preparedness class. This is better than what the Red Cross-offers. Can you pick up one bag, and walk out the front door, for three days? Then have a second bag for seven days? I could just get in my van and drive off.

I was there today, I needed inserts for my plantar fasciitis, a guy sent me to the basketball…read moreaisle, the lady there sent me back to the shoe area, I bought a pair , they have a very limited selection, nothing for fasciitis, just for comfort, I bough a pair, took it home and it one of them was broken, I took it back, went to get another one, still no other options, I said to the guy I bought this one and it was broken, I grabbed a new box, opened it and there it was, another one broken, he said I've never seen that before, he asked me if I wanted to order it on line but I decided that if 2 of them are broken they must be of poor quality, he said, yeah, you can go to ... this other store and get pair, so I did. Funny thing, he put the broken inserts inside the box and hung it back on the display. Ugh, really? I told him not to put it back, so I took it back to the front where I had left my original and the receipt, i got my money back and went to the other store to get the inserts, better quality and very similar price.

twice now, I have been told I could not purchase some shirts because technically they had not been…read morereleased yet to sell? WTH? why put them on racks if you can not buy them? Seems like they some leadership with some common sense. first time I understand- maybe a simple mistake to put out on the rack with out a release date but twice, c'mon people get your sh** together

Service was good. But I'm leaving a 2 star review because of how they handled my online gun…read moretransfer. I bought an Erfurt 1917 P.08 Luger and shouldn't have of having it shipped here. They claimed for it to have "no legible serial number" despite it having a four digit serial number on the frame. I mentioned that the ATF doesn't necessarily require serials from guns made before 1968. However they claimed a corporate policy is what prevented the sale to go through. Now I have to spend an additional 200$ for shipping and transfer fees to get it back. I won't be transferring a gun here again, I'll rather do it at Midwest on grape road where I know I won't have problems. I will come back to the store to use their range until Midwest range opens theirs up. Then I'll leave and not come back here except if there are great sales going on. Disappointing.

My husband and I decided to take a handgun training class and we're so glad we did! We have been…read morewanting a gun to keep at our house for safety, but before doing that I said we needed to take a class so that I was comfortable. My husband had shot guns and was fairly comfortable with them, but I went into the class very nervous. Our instructor was Rayth and he did such a great job at explaining things in a thorough way without making me feel dumb for my lack of knowledge. He was patient, professional, and I left feeling so confident. I'd recommend this class to anyone that wants to know the working parts of guns, the proper way to handle and shoot guns, and just overall gun safety. Thank you Rayth!

Wow!! This place is huge!! I went in the other day to grab some fishing supplies and I was blown…read moreaway by the sheer volume of sporting goods under one roof! I was only able to look at the fishing section since I was crunched for time but it was aisle upon aisle of anything I could have needed! When I was checking out the cashier told me this is the biggest store Dunham's has ever had. I also noticed that every section and offering was the same size if not bigger of the same corresponding section at the New Dicks House of Sports right down the road! The customer service is also way better than Dicks. I'm greeted upon entering I'm asked if I need help finding things and if I do I'm walked to the item I'm looking for! Not just told it's over in that general area behind said equipment.

Went in to check out the store and their shoe selection is amazing. On guy in particular, Tyler,…read morewas super helpful, accommodating and just super friendly. It's nice to have a young man be such a good employee. The store is stocked and ready to meet the needs of people into sports!!