Helpful, good bag, received at great price and I don't know what Der.W is talking about. He said…read morebad service and unhelpful but he is just straight tweaking.

Very helpful staff, very clean and well maintained too! Nice to have a local option to get camping…read moresupplies on the fly.

Steve at Sportsman's Warehouse, 5215 Century Ave, Kalamazoo, MI 49006, is a terrible person who is…read moretarnishing the reputation of Sportsman's Warehouse by promoting discrimination and abusing power. November 25, 2025, was one of the most humiliating, degrading, and disrespectful experiences I've ever had! Upon arrival at Sportsman's Warehouse to pick up my order for a Rose, a limited-edition firearm, we walked past a man we later found out was Steve. Several other people were in the department at this time while Steve began helping other customers. When it was my turn to talk with Steve, I let him know I was there to pick up my firearm arm. He asked for my name, then went to the back. He then returned and said, "We have it, but I'm not selling it to you because you two smell like weed." My significant other and I assumed it was a joke, so we laughed it off. Steve kept a straight face, and at that moment, I realized he was being serious. I asked him to repeat himself, and he did, saying he had walked past us twice and that we smelled like weed. I immediately told him he had to be joking and that I did not smell anything like weed. He insisted we smelled like weed and wasn't giving me my order. Thankfully, a customer in the department overheard Steve's accusations and intervened, stating that it was him and that he works at a dispensary, and that he just swung by to purchase ammunition, which is why the department smelled like weed. Steve did not do his due diligence to determine where the smell was coming from, but instead assumed it was coming from my significant other and me. We thanked the man for speaking up. Had this man not spoken up, we would have remained the victims of Steve's power trip, lack of professionalism, and ridiculous accusations. Out of everyone in the department, why were we singled out? Why were we discriminated against? Of everyone in the department, he blamed us, and I was upset, so I expressed my frustration respectfully. I had every right to be upset. However, according to Steve, if I were upset, he had the authority not to give me my firearm unless I agreed to let it go. No law requires you to have a good attitude or tolerate disrespect to receive your firearm, but it may be in Sportsman's Warehouse's policy and procedures. This is the primary place to purchase ammunition for our firearms due to its affordable prices and inventory. Unfortunately, I can no longer say this after spending over $1,000 on a firearm and being disrespected, threatened, and humiliated by Steve. Steve's word against mine, I think not! You don't have to take my word for it; listen to it for yourself. The audio recording can be found at https://youtu.be/fQE0u0UrqJg Sportsman's Warehouse needs more people like Andrew and none like Steve! Andrew overheard Steve's nonsense and immediately came to apologize for Steve, attempting to de-escalate and diffuse the situation. He provided excellent customer service and apologized for our experience. We are aware of the laws regarding substances and firearm purchases. What's even more important to me personally is that I pride myself on being one of the few individuals who have never done any substances other than an occasional glass of wine, so hearing that I smelled like weed was a slap in my face and an attack on my character. I have wanted this firearm since it was released, and unfortunately, my excitement and joy have been taken from me, never to return, thanks to Steve. Every time I go to the range or show off my new firearm, I will be reminded of the horrors of Steve. You can record a conversation in Michigan because it is a "one-party consent" state, meaning you can record a conversation if you are a participant and have consented to the recording, and I have consented.

Love to wander around this place and think of wonderful things to do with the cools stuff for sale…read morehere. I got a new sleeping bag online cyber Monday and picked up at the store. Good deal and staff had it to me in minute or two once i verified my is and order. Store is big and well stocked and staff is very helpful in finding stuff if needed.

What a wonderful shop. The customer service is excellent and the price of goods is worth the stop…read more Highly recommend making a trip and look through their selection, worth the money and time.

Love this store !!!!! Awesome selection of local small businesses. One of kind place with great…read morecustomer service !!!! Can't wait until the Christmas season deals !!!!!!

This is your one stop shop for all things outdoors. Part museum, entertainment complex. retail…read moreshop, and school, this is one massive entertainment and shopping destination. Bass Pro Shops was founded by Johnny Morris who grew up in the wilderness of Missouri hunting and fishing. He developed a passion for bass fishing and he did it professionally for 5 years. Johnny started Bass Pro Shops by selling tackle in 8 square feet in the back of his father liquor store. From those humble beginnings he has grown his business to 177 stores which welcomes 200 million visitors annually earning him the honorary title of "the Walt Disney of the outdoors". Johnny Morris is also a dedicated conservationist. When you check out you can round up your purchase to donate to their conservation fund. They also have a really generous return policy of 60 days as long as you keep your receipt. I stopped in here on the way to Chicago to pick up a pair of sunglasses but they only had high end brands. Not exactly what I had in my mind although everywhere I went the staff was very helpful. One thing I didn't like was how people throughout the store hassled me to sign up for their credit card to get a free hat and to sign up to won cash and free vacations. My friend ended up picking up a jacket on the clearance rack since she forgot hers. The centerpiece of the store is a large waterfall with native fish swimming in a tank at it's base. It is my dream to buy one of their kayaks one day. The guns and hunting gear hold the least interest for me. If I am lucky enough to see a deer in the wild the only thing I want to shoot it with is my camera. Other items they sell include hiking gear, grills, toys, snacks, camping gear, and even boats and ATV's from their own line. They offer concealed carry classes as well as many special events during the year including a Spring Fishing Classic, Fall Hunting Classic and a Go Outdoors event. Other events include boat shows, Family Summer Camp, and Santa's Wonderland. You can find events and dates by checking their events page. It is always fun to walk around a Bass Pro Shops. They really strive to have something for everyone. One other thing of note is that this stores restaurant recently closed. There was a sign for the auction. They plan to expand their retail space. Such a shame because the Bimini bread is the best. I hope this is not a trend for all of their locations.

I love going to the store and today, 6/19, I went and did get everything I was looking for with…read moresome help. Unfortunately something I did notice was as soon as I and my two friends entered the store, not all but most employees we encountered treated us with rude attitudes. Nothing was directly said but I felt very unwelcome.

This is pretty much it for me as far as outfitters go. I take this stuff seriously and I have no…read moreproblem dropping my opinions on things. There are sports stores and then there are gems like this. If you need it, this place has it or it can be had. Like with my taste in food, I will travel great distances to find that one great place. My entire life has centered around outdoor activities that do not require a ball of some sort. This has also turned me into a gear fanatic, so yes, I can go broke quick here. On that note, the gear you will find here is reasonably priced. I used to travel to Indy for my gear habit, but REI is just to big and Rusted Moon, although cool, is just too proud. This is the place. This is the gear you want.

This is the kind of place you go to if you want to climb Mount Everest…read more The company's logo, the employees that work here generally do it for the love of the job. Giving them something to do. The owner is retired,( at a very young age). The oldest is around seventy). He is about like a fifty year old in his physical abilities. Also with a few select others. The main advantage here is that the employees (not salesman). Have actually used the equipment that you are looking at. The younger ones do not try to push it out the door (make a sale). Have you ever noticed that if you watch a T.V. show? That some piece of equipment you saw will suddenly show up in all the stores? It is always made in China? When you take I camping isn't that always the time it seams to well not perform as well as it looked like it should? This is the main advantage of this store. Knowing what to use, and not carry twice as much as needed. This was the part that bankrupted one of there competitors. Roots sporting goods, they tried to carry everything, the staff was overrun and id not know what they are doing. Even I could tell. Earth Adventures only does a few things; one of their newest classes that is offered is an emergency preparedness class. This is better than what the Red Cross-offers. Can you pick up one bag, and walk out the front door, for three days? Then have a second bag for seven days? I could just get in my van and drive off.

The selection was so so. The prices were kinda steep…read more No real service to speak of. Kinda cramped.

As a retired military person, I had some military gear that I had collected over 20+ years in the…read moreservice. Paul gave me a fair price and I know my stuff will be appreciated by the next owner of my equipment.

I love this store and brand. Always my #1 stop when shopping at the outlets. I dislike crowds and…read moreshopping is not my fav, BUT never miss a chance to visit here. Coats, jackets, sweaters, pullovers, fleece, t-shirts, etc... more than I can count. Lots of hats and gloves and water bottles too! Something for everyone here. Usually good sales and then add coupons for additional savings! Sign up with Columbia.com for member benefits and check the Lighthouse outlet website for more deals!! The staff were patient and helpful, no small feat on the day after thanksgiving!!

Great customer service and a nice discounted selection of items. The store was clean!read more

This review is for customer service I received, placed an online order, hear nothing from the…read morestore. was to be picked up today. I called and was hung up on twice, put on hold for over 15min. drive to the store to see what claims to me a manager leaning on a display right inside the door. So many wrongs from a company. very umprofessinal and in trained employees. but that's what you get from a manager that doesn't manage. I will never be back to that store

New store opened. MAKE SURE to watch prices being scanned! I selected a shirt with price tag…read more24.99. Check out it rung up as 34.99! If not watching you will be over charged!