Business was paid by my insurance for services that were not provided but in the quote…read more Mitigation manager, Billy Carroll, had crew come to my house after Hurricane Helene. Equipment was left in my home over the weekend (HEPA filter, fans, dehumidifiers). Returned Monday to retrieve equipment and stole my 9mm with optics and full clip and $8k cash. 6 weeks after the theft and no actions have been taken to correct the situation by business owner, Andrew Doak. He has forced me to cancel a multiple events across the country advocating for Veteran Mental Health and Veteran Suicide Prevention. Disgusting. Shame on you.

Over pricing customers. If you run into a small water issue do not call these people. Cost for…read moresmall 13'x8' area of possible damage of carpet and padding with dry wall and baseboard with 7 days of drying, ($3,300). I know money is tight these days and trust me I don't get paid nearly as much as my counter part in Virginia, but this is obsurd. Ok that was just the removal of the material "they" deemed damaged. Next was and estimate for repairs, ($2,500) for drywall repair and baseboard replacement. Be mindful when chosing a water mitigation company.

Ethan was prompt with arrival and great on price. We needed soffit reattached after the recent…read morestorm; it was really high up on the roof. He completed the job the same day and was extremely professional. We plan to hire him again for sure!

He has ghosted us :(. We were so hopeful that he could help us with our floors, but after taking…read moreour samples of our flooring with him to see which varnish would work best due to being bamboo and we paying him for the varnish, he doesn't answer texts or calls. It's been a month... I'd be glad to change this review if he would either move forward or close the job.

Knowledgeable, thorough, pleasant and very considerate of surrounding areas near vents, pets and…read morefurnishings. The gentlemen who performed the duct cleaning were efficient and able to work around furnishings under the ceiling vents without having to move them. They cleaned the ducts for a very reasonable price. Highly recommend this company!

My ceilings clasped in two of my rooms I my house. They came out to inspect the damages. They were…read morevery professional and they work is awesome. I would definitely recommend them to everyone who needs something fixed in their house. They offer a lot of service.

The untreated lumberjack we were overcharged for when our restoration was done is now rottingread more

The system would not let me comment under org post. Chris of course I expect you to protect and…read moredefend your people even when they are wrong so not surprised at your comment. Everything I said was facts about the horrible experience. All Olympus was very much a part of this even though they did not physically do the work, they came out and told me that yes the granite could be restored where you basically said it couldn't. You basically just piggy backed off what he told you was wrong and got Tim , which yes he is a part of your company to come out and fix. Tim was polite , honest and prompt. Please stop making excuses for so I can have some respect left fir Southern. No need to reply and thank you. Anyone who decides to use your company has been warned with truth.

If you have a crisis, no matter how desperate you are CALL SOMEWHERE ELSE. Do not use this company!…read moreWe will soon be providing photos and emails of all the issues we've encountered as we are able. They will take all of your belongings, and throw away things without consulting you. They won't properly inventory your possessions, then they'll misplace things of all value and size -large and small, cheap and valuable. We were reassured many times that they wouldn't throw things away without our consent. They have tried to throw away some perfectly good things, and then when we requested items to be returned but they still disposed of them. Their employees will steal valuable things or at least try to! They even tried to dispose of my daughter's bible -an engraved gift from her now deceased grandmother- it is in pristine condition and is one of the items from our "unsalvageable list" that they wanted to trash but we requested it to be returned and they did, but many other irreplaceable things they did not return when they should've. They will hold your belongings hostage until your insurance company pays for the cleaning of it- our cleaning bill- just for things removed from our home was $24,000, and guess what- THEN THEY BROUGHT IT BACK FIVE WEEKS AFTER REQUESTED WITH HALF OF IT STILL COVERED IN SOOT AND DUST!!! $24,000 just for cleaning contents and they didn't even do half the work. They repeatedly delay and then charge your insurance more for storage when the delay is their doing. They will hire subpar subcontractors that damage your home- the painters applied latex paint to our oil based painted trim. No one truly takes accountability for problems they just make one excuse after another or shift the blame to another employee or department. I am not going to leave out that they have done a few things properly, but what they have done wrong far outweigh those. I would never hire this company again. Those who have failed the most are their contents team, management and the owners. Brian, Wyatt and Roy were all in our home for mitigation , they worked hard and were very polite. Brian was misleading about some of the documents he had me sign right after our fire- and now their general manager is trying to use those against us... saying we gave them permission to dispose of anything they wanted to, yet verbally and in text, they reassured us repeatedly that nothing would be thrown out without our permission. Nicole in billing wasn't good with communication in the beginning but turned it around and was very helpful. Our fire was April 5th, it's September 19th and our job still isn't quite done, we have had servpro working at our house less than 30 days total...since April. These photos are a fraction of our contents that they were paid $24,000 to clean that wasn't even touched. The last two photos are of things they brought to my home that belong to someone else. They all should be ashamed, but they are far from it, even arrogant when responding to the problems they've caused.

When called they showed up with a few hours. They were very detailed when explaining to my husband…read moreand myself all the up coming steps. Very professional. But we want to give a special thanks to Wesley , Rashid ,Sean, Misty , Brian. Rashid did his best to keep me in good spirits since so much damage have been done from a bust pipe 3 days before Christmas. (Most of our gifts were soak and wet) . And the new guy on the block Sean great good sir. Wesley my upstairs guy, great work.

Auston, Preston, Misty, Jeff and Josh did an amazing job I'll always request for them when a job…read moreneeds to get done!!

I wouldn't recommend Servpro to anybody management thinks that they control you and can dictate…read morewhat they want. They finished my job on March 6th and they're already trying to send me to collections.

Mr. Preston and family really went beyond expectations with my mold remediation. They came on time…read moreeveryday and was very focused on completing the task, so much so, they finished a day ahead of schedule. I would recommend this company to anyone I know who need this types of services.

From the owner: Star Element Restoration is a mold and water damage restoration service specializing in the…read moreelimination of mold contaminants, flood water extraction, water damage clean up, and restorative drying.

My 92 year old dad has not been able to use his bathroom for OVER A YEAR because SERVPRO can't find…read moretime to complete the repairs from water damage. Yesterday, they missed another appointment. No call, just didn't show up. My dad's wish is to have his bathroom back again before he dies. IS THAT TOO MUCH TO ASK SERVEPRO???

Terrible. Took 3 weeks to finish because they never showed up when they said they would. Only…read moreneeded to paint ceiling in kitchen and above cabinets. Missed places all over ceiling and got paint drops on floor. Paint above cabinets was fine they decided to just hit a spot here and there all over the place including walk in foyer. I was told we will make it all right, never happened. they broke a light switch plate cover and forgot to put one back on. This company obviously hires untrained workers. Also for reason I can't get a detailed bill.