I am delighted to write a very positive review for Philip and his Mr Steam company…read more Recently I had to coordinate cleaning and repair work for a master bedroom and bath due to a bad water spill. Further complicating matters was that I had to find a reliable, trustworthy service company who would do the repair work at a reasonable price and in a timely manner while I was across the country in California. Philip and Mr Steam delivered on these requirements 100 percent! Philip and Mr Steam are extremely professional and do a great job of doing what they say they're going to do when they say they're going to do it. I wish all my service relationships could be as positive! When or if the need arises I will DEFINITELY use Philip and Mr Steam again, as well as strongly recommend them to others who might need their services! Thanks again, Bill J

BEWARE! These people are not professional and think they aren't capable of making a mistake. Chris…read morecame to my house last week to clean my carpet and couch. He was very nice as I was to him as well. I was so excited and grateful to get my carpet cleaned by a professional. They said the job would take approx 3 hours to do. It took him 2 hours to clean a full couch and 3 rooms. He was in a hurry to leave my house after dark to get to a call backs house. He told me it would dry in 1.5 days. On the 4th day my son and I put white socks on to walk on the carpet and it turned our socks dark brown and wet. I said this carpet is not clean. In my bedroom the carpet feels weird. It feels very chalky. I looked it up. Chalkiness after cleaning means there's too much cleaning solution still on the carpet that will eat the fibers and ruin your carpet. I took pictures and called the office saying there are still some stains left and the carpet is chalky, not including the paint stain he said he couldn't get rid of, other stains I believe we're not sprayed. She said I'm not trying to brush you off but the manger is in a meeting he will call you back. Great. I turned my phone off silent and answered every spam call (approx 40 a day) in hopes it was him. NOTHING. I called later in the day, the manager had gone home for the day. I called the next day, the admin said I'm sorry the manger is in a meeting he will call you back in 30 mins. PERFECT! . Waiting for his call he NEVER called. As the day goes by still answering every spam call while I'm at work, I'm getting several text messages from the admin saying sorry for your frustration call the office to solve your issue urgently. But I would call the office and she wouldn't answer the phone. It becomes night time and still no call from the manger. The admin text me a picture of the paint in my carpet that I know won't come out and says "the manager is aware of your frustration and your issue but some carpet is beyond repair. " I said OK so he is ignoring me and refusing to give me a call and what about the chalkiness? She said he will call you tomorrow. I said okay I will believe it when I see it. She said "OK he won't call" WOW. how unprofessional! I told her I was in the process of writing a negative review on Facebook. She said OK and we will respond with the pictures of how utterly filthy your carpet was when we got there. We have 14 years of 5k satisfied customers. I wrote the review and then was blocked from Facebook. I still have not received a call from the manager and this is the third day of me waiting. I'm not asking for a miracle here and I'm not asking for my carpet to be restored to look brand new. I'm asking for professionalism, which would be a callback from the manager in a timely manner. The chalkiness removed from my carpet in some areas. And the stains that aren't paint to be sprayed because I believe Chris didn't spray all the stains and what stains are left are the ones he didn't spray. But these responses and not getting a call back to explain to the manager myself what I'm asking for is completely unprofessional and not " top-tier Rated #1 Service". Her telling me that in 14 years y'all have 5000 satisfied customers tells me I should be contempt with what I got and that you don't make any mistakes.

We initially hired R&R for laundry services (for our home). We were happy with Sable's laundry…read moreservices and decided to use R&R for full cleaning services. We weren't home for our first cleaning, but we left notes detailing what did and did not need to be cleaned. We also labeled our doors and cabinets (and, notably, it wasn't Sable's first time at the the house). We when got home, I couldn't tell if the cleaners had come or not. At first glance, it didn't appear that they had. The floors hadn't been swept, dishes weren't put away, and the downstairs bathroom wasn't cleaned. I went upstairs and the only rooms that appeared to have been cleaned were the master bath and bedroom. Simply put: it barely looked like cleaners came at all --much less that the house had been professionally cleaned. I reached out to the owner, Terry, to provide him with feedback about the cleaning and to show him pictures of the unswept floors and uncleaned bathrooms (texts attached). His response was that since we weren't there, the cleaners didn't know what to do. (It seems obvious that they should have at least cleaned the bathrooms and swept the floors). I would have expected an apology or offer to come back and complete the job; instead, I was blamed for the cleaners not cleaning. I told Terry that I left notes (with my contact info) and that someone could have at least called me for further instructions if they were unsure. I also told him that if he didn't know what to do, he should have rescheduled rather than not complete the job. He did not respond. I told Terry we would love to have them back to go over everything with them, but of course we weren't going to pay full price for the unfinished job. (Texts attached) Again, not even the minimum of cleaning the toilets and sweeping the floors were done. Terry didn't respond to that message, either. Given that Terry (1) didn't take any responsibility for the unfinished cleaning - which, he admitted they didn't do because they "didn't know what to do" and (2) didn't provide ANY level of professional that I would expect from someone that I let into my home, I told Terry to remove us from his cleaning schedule. He responded "will do" and immediately invoiced us for full price cleaning services. In response, I told Terry that we would pay for the laundry and for cleaning the master bedroom (apparently they made the bed) but that I wasn't paying for full cleaning services because I didn't receive full cleaning services. Terry responded - "No way, I'll send it to my lawyer. They will put a lien on your home." (Text messages attached). I'm sure Terry didn't realize, but I am a lawyer and this threat got him (and will get him) no where. In summary: (1) Terry's cleaners didn't clean our house because they "didn't know what to do" (even though I left notes and they could have called for further instruction, but did not); (2) Poor customer service; (3) invoiced at full price for partial services (4) threatened to sue us. **Note: We chose this Company based on the high number of great reviews we saw on other sites (including Angie's list). We were disappointed and surprised that we did not have the same great experience.

This carpet service is the best I have seen in awhile. They cleaned things I didn't even know…read morewhere in my carpet. 5 stars all the way. They were professional and courteous will definitely call again in the future and recommend that if you need your carpet cleaned this is the place to call.

Thanks Burt! Our 30 year old carpet looks so much better than I expected. It was nice to have such…read morefriendly service along with now having the opportunity to try the jam you left. Thank you! I would highly recommend Burt!

Great job! Such an easy process! Very professional. Highly recommend! Plus the cherry jam is…read morethe best!!!!!

I just had several pieces of upholstery cleaned for the first time along with a mattress and a very…read moredirty area rug. This company was fantastic! They were courteous, on time, quick, and professional. Everything looks brand new. I would highly recommend!

We had a small inlayed carpeted area in the master suite cleaned and these gentlemen did a…read morewonderful job. From scheduling the appointment to confirming date and time to showing up on time and finally the service provided were all excellent. We will definitely be using them again in the future - I can't recommend them highly enough!

Magic Carpet is very responsive and always does a fantastic job! He was even able to get rid of a…read morerecurring stain in my carpet! I highly recommend!

We had an excellent experience with Magic Carpet cleaning. They are very responsive; they were on…read moretime and were in and out in no time. I was thrilled that there was no smell to their cleaning products so there was no chemical or fake smell after they were completed, and our carpets look great! I absolutely recommend Magic Carpet Cleaning!