This store has very poor customer service. They have one salesperson. I had located my selection…read moreand then had to wait 35 minutes to have a sales order written out so that my product could be cut. I visited the store on a Tuesday morning with only 3 total customers and it still was an unpleasant and disappointing wait time. I will not return.

Great service here! Little difficult when there is only one employee in the store and multiple…read morecustomers, but Kevin genuinely cared about helping us pick the exactly right carpet.

I've purchased some rugs from this business. Mr. Vahid is one of the best business owners I've come…read moreacross. I'm super happy with my purchase and I will be coming back again!!

Was looking at a rug for a nursery, told Vahid I wanted to show my husband so I'd come back. He…read moretold me don't worry about it, if it doesn't work you can return it. I returned it a couple days later as it didn't look good in the space. I searched for an alternative, but didn't find one there. Ended up buying a rug else where and asking Vahid for a refund. Vahid told me that I couldn't get a refund and it was exchange only. What???? I was like I wouldn't have bought the rug had I have known it was refund only. He said, that's store policy. The store is a scam. Steer clear!

Called for their free estimate and they charged me $35. Then they didn't call me back, so I called…read morethem. They were very rude and wouldn't give me the estimate or the square footage. I wouldn't recommend this company. Zero stars

It was time to stop trying to clean the carpet in our upstairs bedrooms and finally replace it,…read moreeven though we didn't want to spend the money. I spent a lot of time looking at the massive selection at Carpet Discount Warehouse and finally chose one that I thought would be perfect. Got an amazing price on the carpet, and they booked the installation right away. The crew rolled in and out of my house in no time, moved all the furniture, cleared away all the mess and left me with 2 gorgeous rooms of carpet. Went back and found a jute remnant and had them make me a runner from it, just the size I needed. Great products, terrific prices, great service and expert installation. Couldn't be happier with Carpet Discount Warehouse!

My family and I traveled from Los Angeles to see Zaki and buy rugs for our home in Virginia. The…read moreexperience was one we will never forget. We immediately felt at home with Zaki, his wife, and his staff. They took the time to walk with us throughout his immense showroom and explain the histories and details of his one-of-a-kind rugs, of which there were thousands. The prices of the rugs were more than reasonable, and Zaki is donating his earnings to an incredible cause - a charity focused on building orphanages and educating underprivileged children in Pakistan, where he grew up and has worked for years to give young people opportunities. Suffice it to say that we left High Point feeling wonderful.

If you are in the High Point area (or anywhere else in North America, for that matter), and are…read morelooking for fine oriental rugs, you owe it to yourself to visit Zaki. His selection of rugs is unsurpassed, his knowledge is encyclopedic, and best of all, he is one of the finest human beings that you will ever have the pleasure of meeting. My wife and I have purchased several rugs from Zaki in the past 10 years, and we have likewise guided relatives, friends and neighbors to his showroom. I could go on for thousands of words about the incredibly vast selection of rugs, the heirloom quality of their construction, and the beauty of the designs, but words cannot convey the true impact of spending time with Zaki and his team. Like most of his clients, we were profoundly saddened to learn that he will likely be closing the showroom in 2020, in order to focus on his incredibly generous charitable endeavors, working with children in his native Pakistan. There is only one Zaki, go there now, while you can!

I'm very disappointed with my experience at Ashley Furniture Outlet. The sales practices are…read moredeceptive, and what I received was not what I was shown or promised. I DIDN'T BUY THIS ITEM! The items are not the same. The table was the wrong color and clearly a bait-and-switch situation. The quality of the furniture is poor, and the customer service was even worse. I've never shopped at this store before and this will be my last time. I'll go back to the more reputable establishments. I bought a table set for a certain color and made it clear to Doug, my sales person. I showed a photo of the color that needed to be matched. As the purchase moved forward it was never mentioned by the sales associate that this store doesn't have colors but "close enough because its wood" colors. This color is extremely different than what was displayed in the store. Not one person I've shown photos to states they are in the same color family regardless of the lighting. There are parts falling off less than 12 hours after delivery and the item has no use. The delivery team was kind and respected my home but didn't fully unpack the table after I was asked if I wanted the middle leaf opened. It's still packed. Delivery was almost $300 and should be white glove. It is not. When I brought up the issue, there was no genuine effort to make things right. Instead, I was simply told to "review the receipt" and reminded of the "no return" policy. I was sent several emails denying my request for a return. I'd even consider them exchanging the item for the correct color that I agreed to purchase but there have been no attempts to make this gross error correct. This kind of response shows a complete lack of accountability or concern for customer satisfaction. Because of this experience, I will not be recommending this store to anyone personally or professionally including for home or commercial bulk purchases. I'll be requesting that anyone using this company they switch to another vendor. I expected better and am extremely disappointed in how my situation was handled. I am beyond frustrated. This type of transaction is absolutely unacceptable. I will be placing a complaint with the Better Business Bureau.

We purchased a living room set from Ashley furniture in Matthews , North Carolina 6 months after we…read morehad it cushions went bad the arm on both side material had to be replaced. Very poor quality and there customer service was no help refused to exchange or any type of help . Now 2.5 years later the kitchen chairs are broken . We purchased serveral rooms of furniture and mattresses 1 king and a queen so we are truly not happy with Ashley Furniture .

I had a rug that needed cutting, bonded and cleaned. They drove down to SC to pick up and again to…read moredeliver. It looks beautiful! They did a great job! It was a thick silk/wool and Zakar bonded by hand. The price was very fair. I highly recommend them!

Its always a gamble buying a rug online, even though, i had a pretty good idea of what I wanted…read more However, I have to say that the customer service went beyond what is normal. I had an instant response to a rug I inquired about. Not only that, but they organized for me to have a facetime call so I could see the rug as I was unsure about how the color would look. These guys were super nice, they rolled a number of rugs out as i was talking to them, and honored the price of a similar rug I was looking at. They sent the rug out that same day and it arrived promptly and looks amazing. 10 stars for this business wouldn't hesitate to buy again. Its hard to survive as a small business these days but I feel that its important to recognize those who embrace customer service, responsiveness and easy of communication making it like a friendly local business. Thank you magic rugs

The initial consultation was professional, there wasn't any K-8selling. The pricing was reasonable…read moreand fair. The service was efficient and the finished work was great!! My home looks like a brand new house!! I highly recommend Mike and Diamond Flooring!!

This company has always provided excellent service for me. They always come out exactly when they…read moretell you and they do top notch work. As with any company, there have been a few mistakes made, but they are always willing to come back out and fix their mistakes, which is not very often. The prices are on point for their services, they don't charge an arm and a leg either.

Had an amazing experience with Jon (the owner) and his crew. Jon showed up right on time for the…read moreestimate and came with samples which made the process incredibly easy. The estimate was provided to me on the spot (no waiting a week for a quote). His guys moved my bigger furniture items which was a huge help, and installed the flooring on the first floor of my townhome in about half a day. Everything was put back where it was and clean when all was done. The price was right on the money for the services needed and will definitely use Benson Floor Covering for my next project.

Jon was great to work with; he did about 2200sq ft of new carpet in our home. He scheduled us…read morequickly as we were listing our house for sale. The crew did an excellent install and the carpet looked fantastic. Pricing was very good, too. we are getting ready to do new flooring in our new home and will be calling Jon for sure!

There are amazing staff there. The selection of items is awesome and so are the prices. I love…read moreOllie's.

Service selection an mostly value clean friendly service great stores lot of bargains bargainsread more