We had just moved into a new townhome and wanted to furnish it with new furniture, instead of the…read more2nd and 3rd hand stuff. We walked in and were looking around. After about 5 minutes, Sean came up and introduced himself to us. We spoke and walked around the warehouse and store for about 15 minutes. Sean really wanted to get a feel for what we wanted. We settled on a pub style dining room table, bar cabinet and 7 pub stools (that's all they had). We put a down payment down and did the rest 90 same as cash which Sean was more than happy to set up. I will say that this initial purchase is the only reason this is not a 5 star review. The table and bar are great. However, screws kept falling out of the stools. We brought 2 of them back and Sean promptly took care of them. However, we still have the problem of screws falling out of the stools. So I would not purchase another one of those. Once the dining room set was paid off, we returned to get our leather sectional sofa. This was literally just unloaded from the truck and in the warehouse. Once again, Sean walked around with us until we saw what we liked. Since this purchase, we have gone back and purchased a Queen sized bedroom set for our sons room and will be going back today to purchase the King sized bedroom set that my wife has always wanted. I don't know what the other reviewers issue was with the customer service. I just don't see it. Sean and his staff are highly attentive, helpful, and they have exceptional delivery people. I would (and have several times) highly recommend this store and staff.

I stopped in on a rainy Tuesday afternoon looking for a small audio component cabinet. I cruised…read morearound the showroom floor which is quite large. In the rear of the store unloading a truck was a gentleman who asked if he could help. I showed him a photo of what I was looking for and he assisted in my search. Unfortunately there was nothing that matched. He introduced himself as Sean, a partner/owner and we talked about both being from Charlotte and how it's changed so much. He gave me some suggestions for other stores to check so that was very helpful. If you are looking for furniture, I would highly recommend you check this place out. They have a massive amount of floor space and a wide selection with excellent price points.

On July 4, we had an amazing experience at Furniture City. I would highly recommend checking them…read moreout if you are searching for new furniture. On July 4, we realized our sofa needed replacing immediately and we were expecting guests the following day. We started our search for a new couch at Furniture City and were anticipating a long day of furniture shopping since we had a long list of stores to go to. Furniture City had a wide selection to choose from with great prices and we found exactly what we wanted. The sales woman, Gloria was fantastic. She would check in on us periodically, but never put pressure on us, only answered our many questions. The most amazing part of our story is when she was able to find everything we needed in both the store and warehouse and could deliver our furniture that same day. July 4. They arrived earlier than expected, took our old furniture and replaced it with our new in about 10 minutes. Furniture Citi is my new favorite furniture store.

Top quality furniture is sold here! I have visited this place a couple times browsing for furniture…read morefor a new home, and the staff, especially Scott, always great you with a warm smile and a friendly hello. They have some truly amazing pieces of furniture here, and can custom build or upholster just about anything you can think of. My wife and I ended up purchasing some beautiful dining room chairs at a great price, and are now using Cowbridge to look for other pieces for our house as well. Just fyi, this place will ruin you for any other furniture store; you'll never be able to go back to any of the chains without comparing them to Cowbridge and their level of craftsmanship and quality. I just wish my bank account would allow me to get all my furniture here!

Incredible customer service!! Unbelievable quality! I like to say my home is sponsored by Cowbridge…read moreFurniture because nearly every piece is from here! They can custom build, find what you're looking for, reupholster, and so much more!! I was even able to get my patio set from them. The owners are some of the kindest, most down to earth people who go above and beyond for everyone. You've got to check them out!!

Cheap furniture and delivery costs extra. But if you're in a pinch and need a box spring, then I…read morecan recommend anyone else. Plenty of parking. Room for negotiation. But selection is dated. For emergencies only...

I went into Factory Direct on North Tryon looking for a mattress and box spring Paul my salesman…read moretold me if my box spring was in good condition I could just buy a mattress and save $100.00 And that's what I did I found the perfect pillow top mattress and then told me that he could hand tie the mattress on my car so in all Paul saved me a delivery fee plus the $100.00 on the box I didn't need THANKS PAUL FOR SAVING ME LOTS OF MONEY!!

Wonderful service at fair prices. Love that they specialize in products made in the U.S.A! This…read moreis a GREAT hidden gem!

Great selection. Wonderful service. Furniture is good quality and great looking. Came in quickly…read moreand was delivered to our house.

I bought a Whirpool refrigerator here about 11 months ago…read more It's been working great until about two weeks ago & the refrigerator stopped cooling. I called them & they said it was still under warranty. They gave me the Whirlpool number, I called & set up the service appointment. It took about a weeks to schedule but the Tech came out today & did the repair. Easy Peasey!

With the current events, I was wanting a chest freezer. They are sold out at the big box stores all…read moreacross the region. Obviously, other people had the same idea that I did. And so here's Flippin Jays who manages to get a truckload of chest freezers in an assortment of sizes. I wanted one and they wanted to sell one. The purchase process could have been smoother but I'm very forgiving here. Six feet of "social distancing" doesn't work well when you have a bunch of folks who want something that's in short supply. They did as well as they could under the circumstances and everyone who was there at the store when it opened got their purchase, though maybe not in the order they had originally queued up. That's a minor ding. And speaking of minor ding, this is "scratch and dent." My chest freezer was clearly used but it's operational, guaranteed for 90 days and I'm sure some "goo gone" will get rid of the marks on it. The folks did not want to be dealing with the public today. Definitely not a bunch of people who were about a minute away from an actual riot. But they did pretty well keeping things as organized as they could and selling what people wanted to buy They loaded it into my vehicle for me, which was awesome service. [Review 12996 overall, 313 of 2020.]

My husband and I were excited to buy furniture from here. As soon as we walked in, *crickets*…read more 3 women working and not a single one acknowledged or even had the decency to say hello... and they weren't busy at all if I must say... just watching and judging. Please support who supports you. 100% do not recommend + their prices are ridiculous for something that's unfinished.

Received delivery of our new bedroom furniture today from The Unfinished Furniture Shop in…read moreGastonia. To say we are in love with it is an understatement. Thanks to Dave and Emily for going above and beyond. I know a lot of people like the convenience of a traditional furniture store for the ease but as for us you just can't put a price on the quality they provide. If you are looking for solid wood (dovetail joints) with in store custom finishing, heirloom quality at a reasonable price give them a visit. Trust me, you won't be disappointed. We are repeat customers once again adding to our collection.

No pressure sales, staff showed me what I was looking for and the options they had, great dealing…read morewith the staff price was good also. We will definitely will buy from them again, was a great experience. Thanks so much.

Spoke with Craig today & got awesome lazy boy recliner. Craig was very patient with us and helpful…read more We went in for a foot stool but the recliner was a better fit for us. It was on sale and perfect. Delivered to our house a few hours later & the two young men that delivered it was respectful and fast.