Truly the best customer service Ive ever experienced in doing business online or in person. Prompt,…read morecourteous and dedicated on making customers happy. An A Plus

ABSOLUTELY THE WORST!!!! I ordered 3 rugs. 2-12 foot runners and 1-9x12 area rug. I called about…read moreto verify their return policy prior to purchase. They guarantee 100% refund if you are unhappy. All 3 rugs had factory defects. The rugs were shipped back FED EX. When I got the first return they had deducted $5.15 - supposedly a state tax. I challenged the deduction and they returned it immediately. Now I am waiting for the refund on the other 2 rugs. It has been almost 10 business days. TERRIBLE QUALITY CONTROL, RUDE CUSTOMER SERVICE, and it now appears they do their best to keep part of your refund. BUYER BEWARE!!!!

we had a great experience with Tommy at the Carpet & Rug superstore. Our floor looks great ! The…read moreguys who installed the floor did a great job. We wI'll definitely be back to get more work done in the future.

Tommy provided exceptional service! I had lots of questions, and he was extremely knowledgeable…read moreabout the various types of carpet that would work best. Very nice man with lot's of patience. I am enjoying my new carpet. Purchasing more flooring in the very near future and looking for Tommy to assist me for sure. Sharing with family and friends about the quality and care he and the install team provided. M Cren

I bought five things when updating my new small bungalow. I needed a smaller contemporary couch in…read moreneutral colors, a dresser in my bedroom in a beachy vibe, an end table in dark blue and two rugs for dining and living area that were complementary. Oh my did my sales person spend time with me. And I found it all at a Rug and Home in Pineville. Then they hooked me up with a great delivery service. I saved thousands and the furniture amazing quality. Going back today to get rug for guest bedroom.

Quick & Friendly Service! Right as we open the door Justin greeted us with a friendly face mask…read moresmile and asked could he help. Had no clue there was different types of rugs. He let us know the variety of different options they had available to make the room look unique. The different options made this very easy and a no stress transaction. We did not feel rush and felt like we were the only customers in the store. They also offer a 7 day bring back guaranteed. If you are looking for a RUG ask for Justin.

I've purchased some rugs from this business. Mr. Vahid is one of the best business owners I've come…read moreacross. I'm super happy with my purchase and I will be coming back again!!

I had an amazing experience with this company. Their rugs are beautiful and great quality. They…read morehave been consistent in their philanthropy within the community the community as well!

It was time to stop trying to clean the carpet in our upstairs bedrooms and finally replace it,…read moreeven though we didn't want to spend the money. I spent a lot of time looking at the massive selection at Carpet Discount Warehouse and finally chose one that I thought would be perfect. Got an amazing price on the carpet, and they booked the installation right away. The crew rolled in and out of my house in no time, moved all the furniture, cleared away all the mess and left me with 2 gorgeous rooms of carpet. Went back and found a jute remnant and had them make me a runner from it, just the size I needed. Great products, terrific prices, great service and expert installation. Couldn't be happier with Carpet Discount Warehouse!

Happy with our tv room's new beige nylon Phenix/Griffith Park Cottage plush carpet with 8 1/2…read more spillguard pad. Our total costs were $1,332. If you have a similar sized room, here is the breakdown. We paid $2.60 a sq foot for what appears durable, attractive nylon carpet, and this seems less per square foot than similar carpet at a big box store. The actual size of our tv room is about 16 feet by 16 feet, (256 square feet), but the sales person upsized the square footage to 300 square feet for the job, making sure that we had enough carpet. (We've got plenty left over and put it in our garage work area) Our costs for this room is $1,332 total with $171 going to the installers and $1,161.53 going to Carpet Discount Warehouse. We saved money by moving furniture ourselves, and we could have saved more money by picking a cheaper carpet, but the nylon carpets are durable for high traffic areas and kids. If you are trying to figure out your own costs, this our breakdown: To Carpet Warehouse--300 square feet x $2.60 for carpet=$780, + 300 sq feet x .80 for new carpet padding=$240,+ Warranty of Installation $15(note, this doesn't come with any paperwork---not sure what it covers),+ Disposal of carpet 300x.08= $24 and Disposal of pad 300x.08= $24 for a subtotal of $1,083 and add tax 7.25% for $1,161.53. The labor was reasonable- $135 base fee plus 300 square feet x .06=$18 for taking up carpet and .06x300=$18 to take up pad---Total $171 labor for installation, and we paid this directly to the installers who professionally got the job done in less than an hour. There are some nice affordable carpet remnant deals in the back of the Carpet Discount Warehouse, and one can also get remnants made into area rugs. We would get carpet here again.

My family and I traveled from Los Angeles to see Zaki and buy rugs for our home in Virginia. The…read moreexperience was one we will never forget. We immediately felt at home with Zaki, his wife, and his staff. They took the time to walk with us throughout his immense showroom and explain the histories and details of his one-of-a-kind rugs, of which there were thousands. The prices of the rugs were more than reasonable, and Zaki is donating his earnings to an incredible cause - a charity focused on building orphanages and educating underprivileged children in Pakistan, where he grew up and has worked for years to give young people opportunities. Suffice it to say that we left High Point feeling wonderful.

If you are in the High Point area (or anywhere else in North America, for that matter), and are…read morelooking for fine oriental rugs, you owe it to yourself to visit Zaki. His selection of rugs is unsurpassed, his knowledge is encyclopedic, and best of all, he is one of the finest human beings that you will ever have the pleasure of meeting. My wife and I have purchased several rugs from Zaki in the past 10 years, and we have likewise guided relatives, friends and neighbors to his showroom. I could go on for thousands of words about the incredibly vast selection of rugs, the heirloom quality of their construction, and the beauty of the designs, but words cannot convey the true impact of spending time with Zaki and his team. Like most of his clients, we were profoundly saddened to learn that he will likely be closing the showroom in 2020, in order to focus on his incredibly generous charitable endeavors, working with children in his native Pakistan. There is only one Zaki, go there now, while you can!