Truly the best customer service Ive ever experienced in doing business online or in person. Prompt, courteous and dedicated on making customers happy. An A Plus read more

ABSOLUTELY THE WORST!!!! I ordered 3 rugs. 2-12 foot runners and 1-9x12 area rug. I called about to verify their return policy prior to purchase. They guarantee 100% refund if you are unhappy. All 3 rugs had factory defects. The rugs were shipped back FED EX. When I got the first return they had deducted $5.15 - supposedly a state tax. I challenged the deduction and they returned it immediately. Now I am waiting for the refund on the other 2 rugs. It has been almost 10 business days. TERRIBLE QUALITY CONTROL, RUDE CUSTOMER SERVICE, and it now appears they do their best to keep part of your refund. BUYER BEWARE!!!! read more

By far the worst purchase I've made. The material is just thin & cheap feeling. For paying $70 it should be decent. Considering these are suppose to be decent rugs for a decent price . I'd rather spend the extra $30 & get a real made rug . Shame on you ERUGS. & if you're trying to return . GOOD LUCK. No response from email or from calling . UPDATE: After sitting on the phone for a good while I was able to obtain a shipping label & sent back the rug . I received my refund & that has been the best part of this whole transaction. read more

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Absolutely the WORST customer service I've experienced in quite sometime! The prices are very attractive but make sure EVERYTHING is understood before placing an order. At payment, they said delivery was estimated for the end of the month. Without warning, they moved up shipment by 2 weeks causing me MAJOR problems since the delivery location is not staffed always. When I asked for their cooperation to hold the shipment at FedEX, the answer was 'wait until they try to deliver it then you have them hold it'. When I asked FedEx, they said the shipment had special instructions that without eSalerugs removing nothing could be done. eSales was 'not our problem' and wanted to charge me $72 to make the shipment change, then refused to do it when I offered to pay it! Crappy company, sounds like an overseas broker, hard to understand two of three employees! AVOID! read more

I believe in accountability. I am disappointed with esalerugs.com and their customer service. I do not want others to purchase a rug from this company and find themselves in the same situation. I purchased a beautiful outdoor rug in June 2022. However, within a month I noticed that the bottom of my feet were turning blue when I walked on the rug barefoot. Once I noticed this, I vacuumed the rug to see if this would solve the problem. It did not and I contacted the company. First they told me I should have the rug cleaned. I called a cleaning company and explained my problem. The owner of the company said he would not clean my rug. He was concerned the colors would bleed and ruin the rug. Once I shared this, the Customer Specialist told me that I ruined the rug by vacuuming it. I explained that I did not vacuum the rug until the problem existed. The best the company can do is offer me a 15% discount on a new rug. I do not trust that a new rug will be any different. Then I will have 2 rugs that turn my feet blue! This company responds to my problem by sending me a message that "we apologize for this inconvenience." This is not satisfactory. Buyer beware! read more

Im hugely disappointed in my rug! I just received it & one side has almost zero color! I tried to leave a review on esalerugs but the site wouldn't let me - what a scam! This rug looks like it ran out of ink halfway through creation. read more

Esalerugs - Very poor quality. Fades to white. - Rugs Near Me - Fort Mill, South Carolina

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I know it's tempting, but DO NOT order from these crooks! I ordered a rug 3 weeks ago, nothing. No shipping info, NO RESPONSE email, NO ANSWER on the phone! Guess what, they charged my card right away. Check this out, looks very familiar to me, https://www.bbb.org/us/sc/fort-mill/profile/carpet-and-rugs/esalerugscom-0473-214599/complaints read more

Fantastic quality and customer service. I've been buying rugs from eSaleRugs.com for many years now - I've got a few kilims made in Afghanistan, a beautiful Turkish rug, a few Persian rugs - including some antique and a Balouch rug that is stunning. All pictures were accurate and the rugs were delivered rather quickly every time. In the case of the antique rugs, which had been shaved and repaired, the description was accurate and the pictures showed the defects. In other words, eSaleRugs is extremely honest about the condition of each rug and I have to say the antique rugs are some of my favorites - with defects and all. read more

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Purchased a rug online, a week later I didn't hear anything from them on shipping. I call them and they tell me that the item is out of stock when I bought it! So they don't update their website, they take your money, they never tell you the item is out of stock until you call them...then they say will give you $50 to order another rug. To me that is a bad business model. I asked for my money back and will never use this company again. read more

We ordered this rug the beginning of the week and got it on Friday. Very fast shipping and I could track it through out the shipment. The color is VERY true to what was on the site. We are so happy with this product and it looks great and anchors our living room so nicely!!! We are really pleased with our new rug. As for the shipping wrinkles, I just used a towel and steam ironed over the wrinkles. It worked great and the rug is lying flat read more

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Purchased the solid white 8' x 11' Zermatt Shag Rug. It arrived folded in half and rolled so that it was 5 1/2 feet long. ESaleRugs boasts the carpet as being marked down from over $500 to $189!!! Too good to be true? YUP! This same quality rug can be purchased in Walmart for between $59 and $89. But I did go to Walmart, and its difficult to find a rug with matching poor quality. Iv'e never seen a carpet or rug so thin with such a sparse pile in all my life. Its so thin, you can actually see the backing while walking on the top side. As a result, the carpet buckles, warps and behaves like a plastic bag flowing in the wind. The only reason I gave it two stars is because of their return policy. I will never order from this company again! read more

Esalerugs - Rugs Near Me - Fort Mill, South Carolina

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First time buying a rug online and not only was the price great for a 5x8 rug but it arrived a few days later and it looked great! Will definitely order from esalerugs again! read more

Esalerugs - Dining room rug - Rugs Near Me - Fort Mill, South Carolina

Do not buy from them. Rug received is defective. I spent $350.00 for it and received bad product. I think it is because of their poor quality control in the packing & shipping dept. I would have returned it if not because of the weigh & size of the rug (8' in diameter). read more

They are great getting your rug to you, and I've kept all that I've ordered, however, I've received one that doesn't work for me and I need to return. I can not get through to anyone by phone or emails to get a return slip. I recommend waiting until they get up and running if only shipping out is all they can provide right now. read more

It would be helpful if they let you know that rug pads ship separately. I received rug on Friday and won't get pad until Monday. That is disappointing. Had I known that they would arrive three days apart I would have just bought the rug pad somewhere else so I could put it down. Also, when I called customer service on Friday to let them know I hadn't received the pad, I was told that it was on a separate truck and would arrive later Friday. When I called customer service today on Saturday, I was told it would come Monday. Don't know what first customer service person was looking at. read more

I see a bunch of bad reviews, but I've had the opposite experience. Ordered a 7 x 10, and it arrived in 7 days. It probably could use a pad, but I already have hard lineloum floors, so this was softer. Only thing is the rug looks like 2 different rugs depending on which way you look at it or the sun hits it. My pics are the same rug, just turned around. read more

Esalerugs - Rugs Near Me - Fort Mill, South Carolina

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Two days ago, when we were about to buy a new rug for the great room, when I stumbled upon eSaleRugs ad on the NY Times news site. I looked around, found an exciting mix of prices, sizes and style variety (as well as a really cool tool they have to show prospects what any of their rugs would actually look like in the customer's home, with all furniture in place). I pointed it out to my wife, adding that, before doing anything, do a web search for customer feedback re: this unknown (to us, anyway) rug merchant. Today, she showed me her selection(s), we picked one, and we discussed customer feedback. (She'd checked the website--glowing reviews, of course--and searched out numerous other sources, all of which were relatively positive. She did not check Yelp, sadly.) It all sounded too good to be true, but we picked a rug, and she took it from there. I decided to run a web search myself, immediately found Yelp's information, and was appalled. Several of the complaints went right to my every concern. I then told my wife to hold off on doing anything about the rug, and my reasons for saying so. She turned pale, and said, "I've just completed the purchase on line." Ugh. So, I said, "Try to cancel the order." Turns out, she called them, and they cancelled the order without comment. Amazing. read more

We purchased a set of 3 rugs from the website. The entry and hall runners are OK; a little thin for the $. The large 7X10 we purchased for our dining room is complete garbage. After a few months it began to develop rolls; hills and valleys that no amount of placing heavy objects would cure. I finally gave up and bought a new rug elsewhere today and wish I hadn't wasted my money with these people first. :( PS - The "pad" they sell for under their rugs is not really a pad. Its just a mesh to keep the rug from sliding around. Cheap junk; you get what you pay for. read more

I have purchased multiple times, at least 6 separate orders, from this company and am planning to order again today. Upon googling he website it pulled up yelp reviews so decided to take a look. My experience with this company has always been positive. They have always delivered the rugs within a week, unlike other companies which charge my card and then tell me rug is "on order" and they don't know when it will ship. Once I accidentally ordered the wrong color and I called them, spoke with an actual human who arranged exchange. The rugs I've ordered are relatively cheap, I'm a dog owner so no expensive rugs for me, and you get what you pay for. At least I can find a place where I can get matching rugs. I don't understand the lousy review from the guy from Morristown, he ordered rug and was able to cancel order without a problem, what's his complaint????? read more

Amazing price, great quality, arrived via FREE SHIPPING within a week and I'm way over in Boise, ID and was shipped from South Carolina. They were easy to call as I had a specific question about the rug I wanted to purchase. I will be using esalerugs in the future and HIGHLY recommend them. If you're not comfortable with ordering site unseen, no worries, as they have a return for FREE policy. I love my rug! Colors are completely accurate too. read more

Esalerugs - Rugs Near Me - Fort Mill, South Carolina

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I was unsure buying rugs online but I found three I liked and thought I would give it a chance. I am glad I did! Love my new rugs. They arrived quickly and are in perfect condition. Will definitely buy more from them in the future. read more

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Delivery was fast, but It's been 2 months the rug has been off-gassing in another room. Yesterday I moved it into its intended home, my bedroom, but after 2 days and 1 night I cannot stand the chemical smell it is still emitting and have removed it. It gave me a headache and cannot be good for pets who are even closer to it. While attractive enough, and the price was certainly right, what good is a rug I can never use? How long am I supposed to wait for it to finish off-gassing- or is this a permanent feature of a cheap rug? I bought the least expensive, on-sale rug as a test, before plunking down bigger bucks on others, but this persistent, perhaps permanent, unpleasant and maybe even unhealthy, chemical off-gassing cannot be considered acceptable at any price. Disappointed. read more

Do not buy a rug from this company. The quality is terrible. The rug I purchased is extremely stiff and wrinkled. I spent weeks trying to flatten it out, including piling books on it and steaming the rug. It was not only unsightly, it was dangerous to have on the floor because of the rippled, uneven surface. eSaleRugs did communicate with saying they take customer service very seriously. And after seeing pictures of the stiff and wrinkled rug that truly was unusable, they gave me a $40 credit. I threw out the rug and wasted hours of time. There are too many other good online companies selling rugs to ever buy from this eSaleRugs.com again. read more

This review is 100 percent based on their return. I returned ALL rugs EXACTLY the way they told me and within their time frame. I wrapped them in what I recieved them in. When I recieved my credit for my return, they only returned 60% of my original payment and didnt credit me for a $145 rug that was returned I am SO dissapointed. Never again. read more

Terrible customer service. I am stuck with a rug that is entirely too light for use. The company did not respond to my request to exchange the rug for a darker color until it was after the 30 day policy to do so. This is a sneaky way to run a business! I would love to return this useless rug all together now. When I purchased this item the return policy clearly stated that returns and exchanges were no problem! I have never had a problem using companies like amazon and I assumed that business' were fair and trustworthy. NOT ESALERUGS! read more

I have to preface this with the comment that I am a repeat customer. My first order with esalerugs went very well. I received what I ordered in a timely fashion (rug plus non-slip mat). However, my second order was incomplete. I paid for a mat. The order says it was shipped. It was not. I paid nearly $70 for this mat. I have emailed "customer service" twice (they claim to pride themselves on customer service). All I get is an automatic reply. I have tried calling ("we are open 24/7"). I waited on hold one day for over 45 minutes. Not a single person picked up. I know we are living in strange times with COVID-19, but come on! If you want to stay in business, you have to treat your customers better. I will NOT be using this company again. read more

Just as an update, I did finally receive a FULL credit for the rug I purchased and returned. But I still cannot reccomend this company. Returns are not easy. I had to argue for the full refund. And it took a very long time to receive the credit. However, the main reason is the POOR QUALITY. read more

Absolutely terrible first, and definitely last, experience with eSaleRugs. Seriously, who the hell folds a rug for shipping. I've ordered larger rugs from RugsUSA and Overstock and the rugs were properly rolled for shipping. The RugsUSA and Overstock rugs did not have any creases and nor were the crumpled. My rug has two very distinct creases/crease marks and is crazy crumpled. It just amazes me how eSaleRugs thinks this is acceptable. It's not! eSaleRugs needs to learn from RugsUSA and Overstock. As I said in the beginning, eSaleRugs will never get my business again. read more

Esalerugs - Creased and crumpled rug. - Rugs Near Me - Fort Mill, South Carolina

This brand operates under multiple .com .ca domains. Beware. Rug quality is BS and customer service is nonexistent. They don't respond to emails or calls. I'm out $400 now. Don't believe their return policy on the website. read more

Never received items! Had to file a complaint with the BBB just to get them to respond and then only offered a partial refund. Terrible customer service thats been outsourced so they don't understand when you tell them the item never arrived. They keep saying they'll ship it the next day but never do. How would they know anyways? They don't even work in the country. It was 3 weeks before I told them to just stop lying to me and refund my money. I will never buy again. Can't be trusted read more

I bought two runners from esalerugs 2 weeks ago. I had never bought rugs online and was nervous. The reviews were good on the website for sure but to be honest I only bought them because it was the only store I could find that had inexpensive Arts & Crafts/ Art Nouveau patterned rugs (from a wholesale company named Uniqueloom, which seems to have gorgeous rugs - I checked their website). I actually needed three runners (long hallway!) but only bought two - just in case they looked cheap/were not as described! They took one week to arrive - I was given a tracking number and they arrived on time. Fedex left them outside - they did not ring the doorbell but they never do anyway. The runners are really gorgeous! Even my husband commented on how beautiful they looked. The listing was very accurate - including the pictures. They are thick (1/2") -by my standards- and better quality than similar rugs I bought at TJMaxx (much better quality than Target for sure as I had checked them in the store). Any thicker and I would not have been able to open the various doors in my hallway. They do not look cheap or shiny, no synthetic smell either. It took a day for all the wrinkles to disappear (I did roll the runners in the opposite direction for one minute and this took care of 95% of the wrinkling, good old dictionaries for a day on the fringes). No shedding so far and they are really easy to vacuum. They hide dog hair really well too (black and white puppy!) I am planning to get the third runner and another rug for my living-room this week. As I have a puppy, I am not looking for expensive rugs, just good-looking rugs that I don't have to pay much for. Overall, it was really smooth experience and I was really surprised by the negative comments - this is what prompted my review. This company probably sells rugs from many different wholesale companies - which probably means differences in quality, quality control, etc. My runners were well-packaged with packaging from the wholesale/brand company. Esalerugs has a free return policy - unlike all the other websites I looked at (J&M, Wayfair, etc). read more

These rugs are incredibly cheap prints on foam. Not at all what is pictured. Dont waste your money.

I purchased one of their rugs just a few weeks ago, at the end of September. The rug is already starting to unravel in 11 places. I reached out to their customer service center and was connected to LaTonya via email. I sent photos confirming the condition of the rug. For the past 2 weeks, we have been going back and forth. At this point, it does not seem that they are going to take care of the damaged rug. I have requested a full refund. They have yet to confirm that they will refund my money. They offered a $90 discount for a new rug, which is RIDICULOUS, as I now know how crappy their rugs are and do not want one from them period. I have asked for confirmation of a FULL refund and I have requested that they have a shipping company pick up and package the rug. They continue to offer a replacement, which of course I do not want, and refuse to give me a refund for a faulty product. I cannot stress enough how terrible this company has been to work with. I paid $684 for a rug that was unravelling upon delivery. read more

I thought I was going to have a great experience dealing with this co.. I love my rugs, but I am still waiting for more than a month for them to take care of my return. I doubt I will ever see this resolved...My advice don't buy an 8x10 rug online, it may have to be returned. read more

I ordered a outdoor rug last month and returned it the day it arrived ( I did not like it). It was refunded with no problems. So, I decided to buy another rug for my living room since returning is so easy but I love the rug! It is a better quality than l expected because the price as so low. It feels good to walk on. I think you should give this company a try. They make buying a rug so easy. read more

I just purchased my 4th rug and will not purchase a rug anywhere else! Tons of styles and colors, great quality and exceptional customer service. Anyone that says their Customer Service is poor is likely looking to get something for nothing. read more

I ordered a rug from here a few months ago. i was renovating my home office so i didn't open it right away. When i unrolled the rug, i thought it was very nice. The item was as described and the quality was as expected. The only problem was it was very small. I take responsibility for that. I also accept it took me a long time to get back in touch with them. Here is my gripe. I called to see if i could exchange it for the next size up and pay the difference. I would be happy to also pay the shipping charges in that process as well. A gentleman named Billy told me i would have to pay a 25% restocking fee, shipping back and then reorder the rug i wanted. I expressed that i thought that policy was unfair and was placed on a brief hold. After discussing with his manager they offered to reduce the restocking fee to 20% I told them i would have to think about it. I thought about it and decided that I would take the loss on the rug. I don't think i will be able to use it because its just too small. Esale needs to reevaluate how the handle exchanges. Not returns but exchanges. There is a huge difference. How you can charge someone a penalty who wants to order the next size up is a bad way to gain a long term customer. I hope they will consider changing that policy and their fees associated with returns. read more

Their business practices are a bit "off". I bought a rug online from their website according to the measurements that they put online. It was delivered today and when I laid down the supposed 4x6 rug it was 2" too long for the space that already fit a 4x6 rug pad by another brand so it was crawling up the wall a bit on one side. When turning the rug over it actually stated the rug is 4.1 x 6.1 so had I known that I would not have purchased. Here's where it gets good. They MADE ME TAKE PICTURES to prove the size was wrong before they would do the return. AND they also hide real reviews on their website and would not approve mine which stated fact. If they didn't do the return I would have done a charge back. Either way I'm done with this company. Much better places to get rugs out there. read more

The 9x12 rug I ordered from esalerugs.com is quite unacceptable. It arrived folded in half vertically and then folded several times horizontally. This apparently damaged the matting and after over two months the rug still has not flattened out. There are several ridges running all the way across the rug, it is very uncomfortable to walk on and it looks horrible. I contacted the company and they refuse to do anything to help me stating it was over 30 days since the purchase. I was not informed when I ordered the rug that it would be folded or I would not have ordered it in the first place, anyone with any insight would know folding a rug damages it. I suggest looking elsewhere for your rug. I am a very dissatisfied customer. Lyn Helvey read more

I've ordered 3 rugs from them and have been disappointed in the last two. I ordered an outdoor rug from them this spring and within a WEEK the color was completely faded. It went from terra cotta to yellow. I contacted the company and sent photos and they agreed, but only provided a $50 credit on a $250 rug that literally I'm going to trash because it was to match the patio set and now it doesn't. I don't feel the refund was at all adequate. They said I could roll it up and return it for a partial refund... but how can we possible roll up a 9x12 rug for shipping without the proper equipment and it would cost a fortune. This was my last time ordered from them. read more

Esalerugs - Rugs Near Me - Fort Mill, South Carolina

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