Would give this place 0 stars if I could. Worst customer service ever.
I have bought multiple carpets from this place before, so I took my brother since he bought a new house and he was furnishing. Browsed around the place as usual and ended up liking couple of carpets. Before my brother was going to pull the trigger, told him let's go to another carpet place, which is in the same parking lot (Store initials SR&M). There were some selections he liked at the second place too, so finally went back to Rugs Mart to finalize and purchase the carpet.
When we came back to the store, the owner started giving us an attitude as if his ego was crushed just because we went to the other store. My brother asked him if he can bring down the carpet that he liked, which he did. During this time I ended up liking a carpet as well and asked him if he can bring one down for me. He said his store policy is to have only two carpets on the floor. So I waited until my brother was done dealing with him. Finally I asked him if he can bring down the carpet, and following was the dialogue exchange.
Store owner: No
Me: I would like to see how it looks in the light before I purchase it
Store owner: Not going to bring it down
Me: I am the customer here and that is pretty rude
Store owner: I don't care, it's too much work pulling those carpets down
Me: Well you are very disrespectful and lazy
Store owner: I am not going to sell it to you and I don't care
Brother: I am not buying from here anymore, let's go *left the store*
Me: Going to spread the word about your place *left the store*
Ended up going to the other store (SR&M) and bought two carpets. They have a much wider selection and prices are half of Rugs Mart with equal or better quality. Their customer service skills were exceptional, unlike Rugs Mart. Not going to ill wish the owner, but he's the only one who lost from this ordeal. Everyone else came out on top. read more